PrimeSecure – Self-Service User Guide
1
PrimeSecure Self-Service
User Guide
PrimeSecure – Self-Service User Guide
Table of Contents
1.0 Introduction ... 3
2.0 Register with PrimeSecure ... 3
3.0 Changing your Password ... 6
4.0 Resetting your Password ... 8
5.0 Updating your Personal Challenge Questions ... 10
6.0 Frequently Asked Questions ... 12
Table of Figures
Figure 1: PrimeSecure Login ... 3Figure 2: Forgotten Password Information... 4
Figure 3: Personal Questions ... 4
Figure 4: Error Message ... 4
Figure 5: Tivoli Identity Manager Home ... 5
Figure 6: PrimeSecure Logoff ... 5
Figure 7: PrimeSecure Login (Change Password) ... 6
Figure 8: Change Password Link ... 6
Figure 9: Synchronized Accounts ... 6
Figure 10: Current and New Password ... 7
Figure 11: Password Criteria ... 7
Figure 12: Password Change Submitted ... 7
Figure 13: Forgot Your Password ... 8
Figure 14: Personal Challenge Questions ... 8
Figure 15: Specify New Password ... 9
Figure 16: Close Message ... 9
Figure 17: Logoff PrimeSecure ... 9
Figure 18: PrimeSecure Login ... 10
Figure 19: Change Forgotten Password Information ... 10
Figure 20: Personal Challenge Questions ... 10
Revision History
Date Version Description Author
7/12/2011 1.0 Document Creation Cameron Kracke
7/12/2011 1.1 Service Desk information update Richard George
PrimeSecure – Self-Service User Guide
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1.0
I
NTRODUCTION
PrimeSecure is a self-service portal that can be used by employees, contractors or clients. PrimeSecure provides the ability for you to change your password, or to reset a forgotten password by answering a series of personal challenge response questions. Upon answering the personal challenge response questions correctly, you are allowed reset your password to a new password.
This document provides specific details on the steps required to register with PrimeSecure, how to change your password, reset your password or update your personal challenge response questions. This document also includes a frequently asked questions (FAQ) section at the end of the document. Should you have any questions not addressed by the FAQ, please contact the Prime Service Desk at either 612.777.2000 (local) or 877.893.8488 (toll-free).
2.0
R
EGISTER WITH
P
RIME
S
ECURE
Below are the steps required to complete the registration for PrimeSecure password self-service. Once you have registered with PrimeSecure you will be able to use PrimeSecure to change/reset your password. If you have any questions regarding PrimeSecure, please see the frequently asked questions (see pg.12), or contact Prime’s Service Desk (numbers listed above).
1. Click on the following link to access PrimeSecure self-service. https://primesecure.primetherapeutics.com/itim/self
2. Enter your current Prime user id and the current password and click the “Log In” button.
PrimeSecure – Self-Service User Guide
3. Click on the “Forgotten Password Information” link in the Action Needed window.
Figure 2: Forgotten Password Information
4. Answer any 5 of the personal questions and then press the “OK” button.
TIP: Answers are NOT case sensitive
Figure 3: Personal Questions
Note: If you do not answer exactly 5 questions, you will receive the following message. Please
ensure that only 5 of the personal questions are answered.
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5. Click on “PrimeSecure Home” at the bottom to return to the Home page.
Figure 5: Tivoli Identity Manager Home
6. Click “Logoff” in the upper right hand corner.
PrimeSecure – Self-Service User Guide
3.0
C
HANGING YOUR
P
ASSWORD
Below are the steps required to change your password using PrimeSecure. To use the change password option, you must know you existing password and login to PrimeSecure using your current password. If you have any questions regarding PrimeSecure, please see the frequently asked questions in the appendix (see pg.12), or contact Prime’s Service Desk (see pg. 3).
1. Click on the following link to access PrimeSecure self-service. https://primesecure.primetherapeutics.com/itim/self
2. Enter your current Prime user id and the current password and click the “Log In” button.
Figure 7: PrimeSecure Login (Change Password)
3. Click on “Change Password”, to start the password change process.
Figure 8: Change Password Link
4. On the change password screen you have the option to view any of your accounts that would be affected by the password change. Any accounts listed would have the password synchronized, so that the password is the same for all accounts. To view the accounts that would be changed, click the (blue arrow) to display the results
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5. Next, enter your current password for your Prime user account; then enter your new password twice. When done, click “OK” to continue.
Figure 10: Current and New Password
6. If you wish to see the requirements for password construction, click the (blue arrow) next to the “Review the criteria for my new password” section.
Figure 11: Password Criteria
7. Upon successful completion of the password change function, the following screen will be presented.
PrimeSecure – Self-Service User Guide
4.0
R
ESETTING YOUR
P
ASSWORD
Below are the steps required to reset your password using PrimeSecure. To reset your password using PrimeSecure you must have previously completed the PrimeSecure registration process, which includes completing 5 personal questions.
1. Click on the following link to access PrimeSecure self-service. https://primesecure.primetherapeutics.com/itim/self
2. Enter your current Prime user id and click the “Forgot your password?” link.
Figure 13: Forgot Your Password
3. After clicking on the “Forgot your password?” link you will be presented with two personal challenge questions. You must answer both questions correctly before you are allowed to reset your password. Once you have entered the answers to your personal challenge questions, select “OK” to continue.
If you are unable to answer the first two personal questions, you will be offered a second set of two personal questions. If you correctly answer the second set of personal questions you will be allowed access to PrimeSecure and you can then be able to change or reset your password.
If you are unsuccessful in answering all four of your personal questions your account will be locked-out indefinitely. You will then need to contact the Prime Service Desk (see pg. 3) and complete the identity verification process, after which the Service Desk will un-lock your account and reset your password.
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4. If you answered your personal challenge question correctly, you will be presented with the password change screen, and you will be allowed to reset your password to a new password. Enter the new password twice and select “OK” to continue.
Figure 15: Specify New Password
5. Upon successful completion of the password reset, you will be presented with the following screen. Click on “Close Message” to clear the PrimeSecure message.
Figure 16: Close Message
6. Click “Logoff” in the upper right hand corner to close your session to PrimeSecure.
PrimeSecure – Self-Service User Guide
5.0
U
PDATING YOUR
P
ERSONAL
C
HALLENGE
Q
UESTIONS
This section explains how to update your personal challenge questions. PrimeSecure will present the personal challenge questions when you click on the “Forgot your password?” link. You can update your personal challenge questions anytime, however you are limited to answering only five (5) of the personal challenge questions.
1. Click on the following link to access PrimeSecure self-service. https://primesecure.primetherapeutics.com/itim/self
2. Enter your current Prime user id and the current password and click the “Log In” button.
Figure 18: PrimeSecure Login
3. Click on the “Change Forgotten Password Information” link.
Figure 19: Change Forgotten Password Information
4. Next you will be presented with the twelve (12) personal challenge questions, of which five (5) should already be answered. From this screen you are able to “clear” any already answered questions, and choose a new question.
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Note: If you do not answer exactly 5 questions, you will receive the following message. Please
ensure that only 5 of the personal questions are answered.
PrimeSecure – Self-Service User Guide
6.0
F
REQUENTLY
A
SKED
Q
UESTIONS
What is PrimeSecureTM Self Service?
PrimeSecure Self Service is a security tool to help manage your Prime passwords. If you forget your password, self-service will allow you to reset it yourself without having to call the Service Desk.
What does self-service mean to me?
Self-service allows you to change or reset your password on several different systems at one time and in one place using your Web browser. After a simple self-registration process, it will allow you to change your password yourself when your password expires or you have forgotten your password.
Will self-service manage all of my passwords at Prime?
PrimeSecure manages passwords on the most commonly-used systems at Prime. When you log into self-service, you can access the Change Password function to see which of your passwords are managed.
What is PrimeSecure registration?
PrimeSecure requires a one-time registration. During registration, you will select exactly five questions and provide answers that you can remember. Registration is quick and easy.
Why do I have to register to use self-service?
Registration allows you to select some security questions and provide your personal answers. These questions and answers will allow you to identify yourself to the self-service feature if you forget your password. If you do not register, you will not be able to access the self-service feature.
When I try to register, the system asks me for a user ID and a password. What should I use?
Your current Prime UserId and password will allow you to access PrimeSecure. Note that you must have a valid ID and password to log in to do your one-time registration. If you have forgotten your password and have not already registered, you must call the Prime Service Desk for assistance.
Can I choose to answer any of the security questions?
Yes, you can choose to answer any of the questions offered. When registering, you must select five questions from a predefined list of questions. If you forget your password, PrimeSecure will randomly select two of the five for you to answer. You must provide the same answer as you did during registration to reset your password.
Can I create my own questions?
You will not be able to create your own questions, but you are free to select any five questions from the list provided.
Resetting a forgotten password
If you have previously registered and have forgotten your password, PrimeSecure allows you to reset it yourself without calling the Service Desk for assistance.
What if I cannot remember my answers to the questions?
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How long will it take my password to expire?
Prime’s policy requires all passwords to be changed every 90 days at a minimum. However, you should change your password immediately if you suspect it has been compromised in any way.
Can I reuse the same password?
Passwords can only be reused after 13 other passwords have been used.
When I try to change my password, I get a message that says my new password is not accepted. What should I do?
