IBM Tivoli Composite Application Manager for Microsoft
Applications: Microsoft Lync Server Agent
vNext
User's Guide: Beta 1 Draft
IBM Tivoli Composite Application Manager for Microsoft
Applications: Microsoft Lync Server Agent
vNext
User's Guide: Beta 1 Draft
Note
Before using this information and the product it supports, read the information in “Notices” on page 435.
This edition applies to vNext of IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent (product number 5724-U18) and to all subsequent releases and modifications until otherwise indicated in new editions.
Contents
Tables . . . vii
Chapter 1. Overview of the agent . . . . 1
IBM Tivoli Monitoring . . . 1
Functions of the monitoring agent . . . 1
New in this release . . . 7
Components of the IBM Tivoli Monitoring environment . . . 8
Agent Management Services . . . 8
User interface options . . . 9
Data sources . . . 10
Chapter 2. Agent installation and
configuration . . . 15
Requirements. . . 15
Language pack installation . . . 15
Installing language packs on Windows systems 15 Installing language packs on UNIX or Linux systems. . . 16
Silent installation of language packs on Windows, UNIX, or Linux systems . . . 16
Prerequisites checking . . . 18
Running as a non-administrator user . . . 19
Chapter 3. Workspaces reference . . . 21
Predefined workspaces . . . 21
Workspace descriptions . . . 23
Microsoft Lync Server Navigator item . . . . 23
Archiving Navigator item . . . 23
Audio Video Conferencing Server Navigator item 24 Availability Navigator item . . . 25
CDR Navigator item . . . 25
CWA Navigator item . . . 26
Event Log Navigator item . . . 28
IM Server Navigator item . . . 28
Lync Web App Navigator item . . . 29
QoE Monitoring Server Navigator item . . . . 31
SIP Navigator item . . . 31
User Services Navigator item . . . 32
Web Conferencing Server Navigator item . . . 34
Cross-linked workspaces . . . 35
Chapter 4. Attributes reference . . . . 37
Attribute groups for the monitoring agent . . . . 37
Attributes in each attribute group . . . 48
Address Book File Download attribute group . . 48
Address Book Web Query attribute group . . . 50
Archiving Service DB Operations attribute group 58 Archiving Service Read attribute group . . . . 61
Archiving Service Write attribute group . . . . 63
Audio Video CCCP Processing attribute group 64 Audio Video MCU State and Performance attribute group . . . 70
Audio Video Operations attribute group. . . . 71
Autodiscover attribute group . . . 72
Availability attribute group . . . 75
CDR Service DB Operations attribute group . . 80
CDR Service Read attribute group . . . 83
CDR Service Write attribute group. . . 85
CWA Authentication attribute group . . . 86
CWA Directory Search attribute group . . . . 93
CWA Security attribute group . . . 95
CWA User Sessions attribute group . . . 97
Event Log attribute group . . . 105
IM CCCP Processing attribute group . . . . 107
IM Conferencing attribute group . . . 113
IM MCU State and Performance attribute group 115 Instant Messaging attribute group . . . 116
Lync Media Quality attribute group . . . 119
Lync Server Roles attribute group . . . 120
Lync Web Relay attribute group . . . 121
Media Planning attribute group . . . 133
MSMQ Operations attribute group . . . 136
OCS2k7 Roles attribute group . . . 138
OCS2k7R2 Roles attribute group . . . 138
Performance Object Status attribute group . . . 139
QMS Agent attribute group . . . 144
QMS Media Quality Audio Video MCU attribute group . . . 147
QMS Media Quality Locations attribute group 148 Server attribute group . . . 150
SIP Networking attribute group . . . 151
SIP Peers attribute group . . . 153
SIP Protocols attribute group . . . 157
SIPEPS Transactions attribute group . . . 161
Throttling and Authentication attribute group 163 User Services Conference Control attribute group . . . 180
User Services Conference Control Notification attribute group . . . 181
User Services DBStore attribute group . . . . 183
User Services Endpoint Cache attribute group 184 User Services HTTPS Transport attribute group 186 User Services MCU Allocation Latency attribute group . . . 189
User Services Pool Conference Statistics attribute group . . . 191
Web CCCP Processing attribute group . . . . 193
Web Conferencing attribute group . . . 199
Web MCU State and Performance attribute group . . . 202
X INTERNAL Address Book File Download Lync attribute group . . . 203
X INTERNAL Address Book File Download Lync13 attribute group . . . 204
X INTERNAL Address Book Web Query lync attribute group . . . 204
X INTERNAL Archiving Service DB Operations LYNC attribute group . . . 205 X INTERNAL Archiving Service DB Operations OCS attribute group . . . 206 X INTERNAL Archiving Service Read LYNC
attribute group . . . 206 X INTERNAL Archiving Service Read OCS
attribute group . . . 207 X INTERNAL Archiving Service Write LYNC attribute group . . . 207 X INTERNAL Archiving Service Write OCS
attribute group . . . 208 X INTERNAL Audio Video CCCP Processing Lync attribute group . . . 208 X INTERNAL Audio Video CCCP Processing Lync13 attribute group . . . 209 X INTERNAL Audio Video CCCP Processing OCS attribute group . . . 209 X INTERNAL Audio Video MCU State and
Performance LYNC attribute group . . . 210 X INTERNAL Audio Video MCU State and
Performance LYNC13 attribute group . . . . 210 X INTERNAL Audio Video MCU State and
Performance OCS attribute group. . . 211 X INTERNAL Audio Video Operations LYNC attribute group . . . 211 X INTERNAL Audio Video Operations LYNC13 attribute group . . . 212 X INTERNAL Audio Video Operations OCS
attribute group . . . 212 X INTERNAL CDR Service DB Operations
LYNC attribute group . . . 213 X INTERNAL CDR Service DB Operations OCS attribute group . . . 213 X INTERNAL CDR Service Read LYNC
attribute group . . . 214 X INTERNAL CDR Service Read OCS attribute group . . . 214 X INTERNAL CDR Service Write LYNC
attribute group . . . 215 X INTERNAL CDR Service Write OCS attribute group . . . 215 X INTERNAL IM CCCP Processing LYNC
attribute group . . . 216 X INTERNAL IM CCCP Processing LYNC13
attribute group . . . 216 X INTERNAL IM CCCP Processing OCS
attribute group . . . 217 X INTERNAL IM Conferencing LYNC attribute group . . . 217 X INTERNAL IM Conferencing LYNC13
attribute group . . . 218 X INTERNAL IM Conferencing OCS attribute group . . . 218 X INTERNAL IM MCU State and Performance LYNC attribute group . . . 219 X INTERNAL IM MCU State and Performance LYNC13 attribute group . . . 219 X INTERNAL IM MCU State and Performance OCS attribute group . . . 220
X INTERNAL Instant Messaging LYNC attribute group . . . 220 X INTERNAL Instant Messaging LYNC13
attribute group . . . 221 X INTERNAL Instant Messaging OCS attribute group . . . 221 X INTERNAL Lync Media Quality attribute
group . . . 222 X INTERNAL Lync Media Quality13 attribute group . . . 222 X INTERNAL Lync Web Relay attribute group 223 X INTERNAL Lync Web Relay13 attribute group 223 X INTERNAL Media Planning Lync attribute group . . . 224 X INTERNAL Media Planning Lync13 attribute group . . . 224 X INTERNAL Media Planning OCS attribute
group . . . 225 X INTERNAL MSMQ Operations Lync attribute group . . . 225 X INTERNAL MSMQ Operations Lync13
attribute group . . . 226 X INTERNAL MSMQ Operations OCS attribute group . . . 226 X INTERNAL QMS Agent Lync attribute group 227 X INTERNAL QMS Agent OCS attribute group 227 X INTERNAL SIP Networking LYNC attribute group . . . 228 X INTERNAL SIP Networking LYNC13 attribute group . . . 228 X INTERNAL SIP Networking OCS attribute group . . . 229 X INTERNAL SIP Peers LYNC attribute group 229 X INTERNAL SIP Peers LYNC13 attribute group 230 X INTERNAL SIP Peers OCS attribute group 230 X INTERNAL SIP Protocols LYNC attribute
group . . . 231 X INTERNAL SIP Protocols LYNC13 attribute group . . . 231 X INTERNAL SIP Protocols OCS attribute group 232 X INTERNAL SIPEPS Transactions LYNC
attribute group . . . 232 X INTERNAL SIPEPS Transactions LYNC13
attribute group . . . 233 X INTERNAL SIPEPS Transactions OCS
attribute group . . . 233 X INTERNAL Throttling and Authentication
Lync attribute group . . . 234 X INTERNAL Throttling and Authentication
Lync13 attribute group . . . 234 X INTERNAL USRV Conference Control LYNC attribute group . . . 235 X INTERNAL USRV Conference Control
LYNC13 attribute group . . . 235 X INTERNAL USRV Conference Control
Notification LYNC attribute group . . . 236 X INTERNAL USRV Conference Control
Notification LYNC13 attribute group . . . . 236 X INTERNAL USRV Conference Control
X INTERNAL USRV Conference Control OCS
attribute group . . . 237
X INTERNAL USRV DBStore LYNC attribute group . . . 238
X INTERNAL USRV DBStore LYNC13 attribute group . . . 238
X INTERNAL USRV DBStore OCS attribute group . . . 239
X INTERNAL USRV EndpointCache LYNC attribute group . . . 239
X INTERNAL USRV EndpointCache LYNC13 attribute group . . . 240
X INTERNAL USRV EndpointCache OCS attribute group . . . 240
X INTERNAL USRV HTTPS Transport LYNC attribute group . . . 241
X INTERNAL USRV HTTPS Transport LYNC13 attribute group . . . 241
X INTERNAL USRV HTTPS Transport OCS attribute group . . . 242
X INTERNAL USRV MCU Allocation Latency LYNC attribute group . . . 242
X INTERNAL USRV MCU Allocation Latency LYNC13 attribute group . . . 243
X INTERNAL USRV MCU Allocation Latency OCS attribute group . . . 243
X INTERNAL USRV Pool Conference Statistics LYNC attribute group . . . 244
X INTERNAL USRV Pool Conference Statistics LYNC13 attribute group . . . 244
X INTERNAL USRV Pool Conference Statistics OCS attribute group . . . 245
X INTERNAL WEB CCCP Processing LYNC attribute group . . . 245
X INTERNAL WEB CCCP Processing LYNC13 attribute group . . . 246
X INTERNAL WEB CCCP Processing OCS attribute group . . . 246
X INTERNAL WEB Conferencing LYNC attribute group . . . 247
X INTERNAL WEB Conferencing LYNC13 attribute group . . . 247
X INTERNAL WEB Conferencing OCS attribute group . . . 248
X INTERNAL WEB MCU State and Performance LYNC attribute group . . . 248
X INTERNAL WEB MCU State and Performance LYNC13 attribute group . . . . 249
X INTERNAL WEB MCU State and Performance OCS attribute group . . . 249
Disk capacity planning for historical data . . . . 250
Chapter 5. Situations reference. . . . 255
Predefined situations . . . 255
Situation descriptions. . . 257
Microsoft Lync Server Navigator item . . . . 258
Archiving Navigator item . . . 258
Audio Video Conferencing Server Navigator item . . . 258
Availability Navigator item . . . 258
CDR Navigator item . . . 270
CWA Navigator item . . . 270
Event Log Navigator item . . . 270
IM Server Navigator item . . . 276
Lync Web App Navigator item . . . 276
QoE Monitoring Server Navigator item. . . . 276
SIP Navigator item . . . 276
User Services Navigator item . . . 276
Web Conferencing Server Navigator item . . . 276
Chapter 6. Take Action commands
reference . . . 277
Predefined Take Action commands . . . 277
Take Action command descriptions . . . 279
Start Access Edge Service action . . . 279
Start Application Host Service action . . . . 280
Start Application Sharing Service action . . . 280
Start Archiving Service action . . . 281
Start Audio Test Service action . . . 282
Start Audio Video Authentication Service action 283 Start Audio Video Conferencing Service action 284 Start Audio Video Edge Service action . . . . 284
Start Bandwidth Policy Service (Authentication) action . . . 285
Start Bandwidth Policy Service (Core) action 286 Start Call Detail Recording Service action . . . 287
Start Call Park Service action . . . 288
Start Centralized Logging Service Agent action 288 Start Conferencing Announcement Service action . . . 289
Start Conferencing Attendant Service action . . 290
Start File Transfer Agent Service action . . . . 291
Start Front End Service action . . . 292
Start IM Conferencing Service action . . . . 292
Start Lync Response Group Service action . . . 293
Start Master Replicator Service action . . . . 294
Start Mediation Service action . . . 295
Start Monitoring Agent Service action . . . . 296
Start OCS Response Group Service action . . . 296
Start Outside Voice Control Service action . . . 297
Start QoE Monitoring Service action . . . 298
Start Replica Replicator Service action . . . . 299
Start Telephony Conferencing Service action . . 300
Start Web Conferencing Compatibility Service action . . . 300
Start Web Conferencing Edge Service action . . 301
Start Web Conferencing Service action . . . . 302
Start XMPP Translating Gateway Service action 303 Stop Access Edge Service action . . . 304
Stop Application Host Service action . . . . 304
Stop Application Sharing Service action . . . 305
Stop Archiving Service action . . . 306
Stop Audio Test Service action. . . 307
Stop Audio Video Authentication Service action 308 Stop Audio Video Conferencing Service action 308 Stop Audio Video Edge Service action . . . . 309
Stop Bandwidth Policy Service (Authentication) action . . . 310
Stop Bandwidth Policy Service (Core) action . . 311
Stop Call Detail Recording Service action . . . 312
Stop Conferencing Announcement Service action 314
Stop Conferencing Attendant Service action . . 315
Stop File Transfer Agent Service action . . . . 316
Stop Front End Service action . . . 316
Stop IM Conferencing Service action . . . . 317
Stop Lync Response Group Service action . . . 318
Stop Master Replicator Service action . . . . 319
Stop Mediation Service action . . . 320
Stop Monitoring Agent Service action . . . . 320
Stop OCS Response Group Service action . . . 321
Stop Outside Voice Control Service action . . . 322
Stop QoE Monitoring Service action . . . 323
Stop Replica Replicator Service action . . . . 324
Stop Telephony Conferencing Service action . . 324
Stop Web Conferencing Compatibility Service action . . . 325
Stop Web Conferencing Edge Service action . . 326
Stop Web Conferencing Service action . . . . 327
Stop XMPP Translating Gateway Service action 328
Chapter 7. Policies reference. . . 329
Predefined policies . . . 329
Chapter 8. Tivoli Common Reporting
for the monitoring agent
. . . 331
Cognos-based report packages. . . 331
Prerequisites. . . 331
Importing Cognos report packages . . . 333
Cognos data models and reports . . . 334
Chapter 9. Troubleshooting . . . 343
Trace logging . . . 344
Overview of log file management . . . 344
Principal trace log files . . . 345
Examples: Using trace logs . . . 347
RAS trace parameters . . . 348
Dynamic modification of trace settings . . . . 350
Setting trace parameters for the Tivoli Enterprise Console server . . . 353
Problems and workarounds . . . 354
Installation and configuration troubleshooting 354 Remote deployment troubleshooting . . . . 356
Agent troubleshooting . . . 357
Workspace troubleshooting . . . 360
Situation troubleshooting . . . 364
Take Action commands troubleshooting . . . 367
Support information . . . 367
Informational, warning, and error messages overview . . . 368
Message format . . . 368
Agent messages . . . 369
Tivoli Common Reporting troubleshooting . . . 393
Appendix A. Event mapping . . . 395
Appendix B. Documentation library
431
Prerequisite publications. . . 431Related publications . . . 432
Other sources of documentation . . . 432
Notices . . . 435
Trademarks . . . 437
Tables
1. Mechanisms used to gather attributes . . . . 10 2. Cross-linked workspaces within the Lync
Server agent . . . 35 3. Cross-linked workspaces to the Microsoft IIS
agent. . . 35 4. Capacity planning for historical data logged
by the Microsoft Lync Server agent . . . . 251 5. IM CCCP Processing Statistics report 335 6. MCU Allocation Latency Statistics report 336 7. SIP Protocols Statistics report . . . 337 8. Top Services by Memory Utilization report 338 9. Instant Messaging (IM) Conferencing
Statistics report . . . 340 10. Information to gather before contacting IBM
Software Support . . . 343
11. Trace log files for troubleshooting agents 345 12. Problems and solutions for installation and
configuration . . . 354 13. General problems and solutions for
uninstallation . . . 355 14. Remote deployment problems and solutions 356 15. Agent problems and solutions . . . 357 16. Workspace problems and solutions . . . . 361 17. Situation problems and solutions . . . 364 18. Take Action commands problems and
solutions . . . 367 19. Tivoli Common Reporting for Microsoft Lync
Chapter 1. Overview of the agent
The IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent provides you with the capability to monitor Microsoft Lync Server or Microsoft OCS. You can also use the agent to take basic actions with the Microsoft Lync Server or Microsoft OCS.
IBM®Tivoli® Monitoring is the base software for the Microsoft Lync Server agent. The Microsoft Lync Server agent monitors the following functions:
v Availability and resources v Performance
v Error and event log v Historical data
IBM Tivoli Monitoring
IBM Tivoli Monitoring provides a way to monitor the availability and performance of all the systems in your enterprise from one or several designated workstations. It also provides useful historical data that you can use to track trends and to troubleshoot system problems.
You can use IBM Tivoli Monitoring to achieve the following tasks:
v Monitor for alerts on the systems that you are managing by using predefined situations or custom situations.
v Establish your own performance thresholds. v Trace the causes leading to an alert.
v Gather comprehensive data about system conditions.
v Use policies to take actions, schedule work, and automate manual tasks.
The Tivoli Enterprise Portal is the interface for IBM Tivoli Monitoring products. You can use the consolidated view of your environment as seen in the Tivoli Enterprise Portal to monitor and resolve performance issues throughout the enterprise.
See the IBM Tivoli Monitoring publications listed in “Prerequisite publications” on page 431 for complete information about IBM Tivoli Monitoring and the Tivoli Enterprise Portal.
Functions of the monitoring agent
Availability monitoring
Monitors the following Microsoft OCS 2007 services, indicating when down: v Office Communications Server Front-End Service
v Office Communications Server IM Conferencing Service v Office Communications Server Telephony Conferencing Service v Office Communications Server Web Conferencing Service
v Office Communications Server Audio/Video Conferencing Service v Office Communications Server Archiving and CDR Service
v Office Communications Server Audio/Video Authentication Service v Office Communications Server Audio/Video Edge Service
v Office Communications Server Application Host Service v Office Communications Server Application Sharing Service v Office Communications Server Audio/Video Conferencing Service v Office Communications Server Conferencing Announcement Service v Office Communications Server Conferencing Attendant Service v Office Communications Server Front-End Service
v Office Communications Server IM Conferencing Service v Office Communications Server Monitoring Agent Service v Office Communications Server Outside Voice Control Service v Office Communications Server Response Group Service
v Office Communications Server Telephony Conferencing Service v Office Communications Server Web Conferencing Service v Office Communications Server Call Detail Recording Service v Office Communications Server QoE Monitoring Service v Office Communications Server Archiving Service
v Office Communications Server Audio/Video Authentication Service v Office Communications Server Audio/Video Edge Service
v Office Communications Server Web Conferencing Edge Service
Monitors the following Microsoft Lync Server 2010 services, indicating when down: v Lync Server Application Sharing Service
v Lync Server Audio Test Service
v Lync Server Audio/Video Conferencing Service v Lync Server Call Park Service
v Lync Server Front-End Service v Lync Server IM Conferencing Service v Lync Server Mediation Service
v Lync Server Replica Replicator Agent Service v Lync Server Response Group Service
v Lync Server Web Conferencing Service
v Lync Server Web Conferencing Compatibility Service v Lync Server Bandwidth Policy Service (Authentication) v Lync Server Bandwidth Policy Service (Core)
v Lync Server File Transfer Agent Service v Lync Server Master Replicator Agent Service v Lync Server Audio/Video Authentication Service v Lync Server Audio/Video Edge Service
v Lync Server Web Conferencing Edge Service
Error and Event log Monitoring
Monitors for the following event sources that affect the Microsoft OCS availability or performance:
v OCS A/V Authentication Edge Server v OCS A/V Edge Server
v OCS ACP MCU
v OCS AppDomain Host Process v OCS Application Error
v OCS Application Server
v OCS ApplicationSharing Conferencing Server v OCS ApplicationSharing Conferencing Server v OCS Applications Module
v OCS Archiving Agent v OCS Archiving Server
v OCS Audio-Video Conferencing Server v OCS Auto Update Server
v OCS Call Detail Recording v OCS Certificate Manager v OCS Client Version Filter v OCS Common Library
v OCS Communicator Mobile Component Session Service v OCS Communicator Web Access Authentication
v OCS Communicator Web Access MMC Snap-In v OCS Communicator Web Access Policy
v OCS Communicator Web Access Session Service v OCS Communicator Web Access User Search v OCS Conferencing Announcement Service v OCS Conferencing Attendant
v OCS Data MCU v OCS DB Access Layer
v OCS Exchange Unified Messaging Routing v OCS IM MCU
v OCS Inbound Routing v OCS Intelligent IM Filter v OCS LDM
v OCS MCU Factory v OCS MCU Infrastructure v OCS Mediation Server v OCS Outbound Routing v OCS Outside Voice Control v OCS Password Expiry Check v OCS Protocol Stack
v OCS QoE Monitoring Agent v OCS QoE Monitoring Service v OCS Response Group Service v OCS Script-Only Applications v OCS Server
v OCS Setup v OCS Snap-in
v OCS UserPin Service v OCS User Replicator v OCS User Services
v OCS Web Conferencing Edge Server v OCS WMI Consumer
v OCS WMI Event Provider v OCS WMI Provider
v OCS Archiving and CDR Server
v OCS Distribution List Expansion Web Service v OCS QoE Monitoring Server
Monitors for the following event sources that affect the Microsoft Lync Server availability or performance:
v LS A/V Authentication Edge Server v LS A/V Edge Server
v LS ACP MCU
v LS Address Book and Distribution List Expansion Web Service v LS Address Book Server
v LS AppDomain Host Process v LS Application Error
v LS Application Server
v LS ApplicationSharing Conferencing Server v LS Applications Module
v LS Archiving Agent v LS Archiving Server
v LS Audio-Video Conferencing Server v LS Auto Update Server
v LS Bandwidth Policy Service (Authentication) v LS Bandwidth Policy Service (Core)
v LS Call Detail Recording v LS Call Park Service v LS Certificate Manager v LS Client Version Filter v LS Common Library
v LS Conferencing Announcement Service v LS Conferencing Attendant
v LS Configuration Provider v LS Data MCU
v LS DB Access Layer v LS Dialin Web Service
v LS Exchange Unified Messaging Routing v LS File Transfer Agent Service
v LS IM MCU
v LS Inbound Routing
v LS InterCluster Routing v LS Join Launcher Web Service v LS LDM
v LS Location Information Service v LS Lync Web App
v LS Master Replicator Agent Service v LS MCU Factory v LS MCU Infrastructure v LS Mediation Server v LS Meeting MCU v LS MGC ADMIN TOOL v LS MGC CLIENT v LS MGC COMMON v LS MGC COMPLIANCE v LS MGC CONFIG v LS MGC ENDPOINT v LS MGC LOADER v LS MGC LOOKUP v LS MGC SERVER v LS MGC SERVICE v LS MGC TRANSPORT v LS Outbound Routing
v LS Outgoing Federation Service v LS Password Expiry Check v LS Protocol Stack
v LS Provisioning Service v LS QoE Monitoring Agent v LS QoE Monitoring Service v LS Remote PowerShell
v LS Replica Replicator Agent Service v LS Response Group Service
v LS Routing Data Sync Agent v LS Script-Only Applications v LS Server
v LS Software Update Service v LS Translation Service v LS UserPin Service v LS User Replicator v LS User Services
v LS Web Components Server v LS Web Conferencing Edge Server v LS Audio/Video Authentication Server
Performance Monitoring
v IM Conferencing
v IM MCU State and Performance v IM CCCP Processing
v Audio Video Operations
v Audio Video MCU State and Performance v Audio Video CCCP Processing
v Web Conferencing
v Web MCU State and Performance v Web CCCP Processing
v User Services Endpoint Cache v User Services HTTPS Transport v User Services Conference Control
v User Services Conference Control Notification v User Services MCU Allocation Latency v User Services Pool Conference Statistics v User Services DBStore
v SIP Networking v SIP Peers v SIP Protocols v SIPEPS Transactions v Server v QMS Agent
v QMS Media Quality Locations
v QMS Media Quality Audio Video MCU v CDR Service DB Operations
v CDR Service Read v CDR Service Write v MSMQ Operations
v Archiving Service DB Operations v Archiving Service Read
v Archiving Service Write v CWA Directory Search v CWA Authentication v CWA Security v CWA User Sessions v Media Planning v Media Private v Lync Web Relay
v Address Book File Download v Address Book Web Query v Throttling and Authentication v OCS2k7 Roles
Actions
Provides actions to start and stop the following Microsoft OCS and Microsoft Lync Server services:
v IM Conferencing Service v Web Conferencing Service
v Audio/Video Conferencing Service v Front-End Service
v Application Sharing Service v OCS Application Host Service
v OCS Conferencing Announcement Service v OCS Conferencing Attendant Service v OCS Monitoring Agent Service v OCS Outside Voice Control Service v OCS Response Group Service
v OCS Telephony Conferencing Service v OCS Archiving Service
v OCS Call Detail Recording Service v OCS QoE Monitoring Service
v OCS Audio/Video Authentication Service v OCS Audio/Video Edge Service
v OCS Web Conferencing Edge Service v OCS Access Edge Service
v Lync Server Audio Test Service
v Lync Server File Transfer Agent Service v Lync Server Master Replicator Agent Service v Lync Server Replica Replicator Agent Service
v Lync Server Web Conferencing Compatibility Service v Lync Server Call Park Service
v Lync Server Response Group Service v Lync Server Mediation Service
v Lync Server Bandwidth Policy Service (Authentication) v Lync Server Bandwidth Policy Service (Core)
v Lync Server Audio/Video Authentication Service v Lync Server Audio/Video Edge Service
v Lync Server Web Conferencing Edge Service v Lync Server Access Edge Service
Reporting
Provides a history enablement file that enables the ability to generate reports for all attributes collected.
New in this release
For the Microsoft Lync Server agent, the following enhancements were made since version 6.3, including the fix packs:
v New or changed situations:
– KQL_ CentralizedLogging_SvcDown – KQL_XMPPGateway_SvcDown
v New Take Action or changed Take Action commands: – Start Centralized Logging Service Agent
– Start XMPP Translating Gateway Service – Stop Centralized Logging Service Agent – Stop XMPP Translating Gateway Service
v Updated the kql.baroc file to support Tivoli Enterprise Console®event mapping changes
Components of the IBM Tivoli Monitoring environment
After you install and set up the Microsoft Lync Server agent, you have an environment that contains the client, server, and monitoring agent implementation for IBM Tivoli Monitoring.
This IBM Tivoli Monitoring environment contains the following components:
Tivoli Enterprise Portal client
The portal has a user interface based on Java™for viewing and monitoring your enterprise.
Tivoli Enterprise Portal Server
The portal server is placed between the client and the Tivoli Enterprise Monitoring Server and enables retrieval, manipulation, and analysis of data from the monitoring agents. The Tivoli Enterprise Portal Server is the central repository for all user data.
Tivoli Enterprise Monitoring Server
The monitoring server acts as a collection and control point for alerts received from the monitoring agents, and collects their performance and availability data. The Tivoli Enterprise Monitoring Server is also a repository for historical data.
IBM Tivoli Enterprise Console
The Tivoli Enterprise Console is an optional component that acts as a central collection point for events from a variety of sources, including events from other Tivoli software applications, Tivoli partner applications, custom applications, network management platforms, and relational database systems. You can view these events through the Tivoli Enterprise Portal (by using the event viewer), and you can forward events from IBM Tivoli Monitoring situations to the Tivoli Enterprise Console component.
IBM Tivoli Netcool/OMNIbus
Tivoli Netcool/OMNIbus is an optional component and an alternative to the Tivoli Enterprise Console. The Netcool/OMNIbus software is a service level management (SLM) system that delivers real-time, centralized monitoring of complex networks and IT domains. The Tivoli Netcool/OMNIbus components work together to collect and manage network event information.
Tivoli Common Reporting
Tivoli Common Reporting is a separately installable feature available to users of Tivoli software that provides a consistent approach to generating and customizing reports. Some individual products provide reports that are designed for use with Tivoli Common Reporting and have a consistent look and feel.
Agent Management Services
You can use IBM Tivoli Monitoring Agent Management Services to manage the Microsoft Lync Server agent.
provide information about the status of the product to the Tivoli Enterprise Portal. For more information about Agent Management Services, see "Agent Management Services" in the IBM Tivoli Monitoring
Administrator's Guide. IBM Tivoli Monitoring V6.2.2, Fix Pack 2 or later provides support for Agent
Management Services.
User interface options
Installation of the base IBM Tivoli Monitoring software and other integrated applications provides various interfaces that you can use to work with your resources and data.
The following interfaces are available:
Tivoli Enterprise Portal user interface
You can run the Tivoli Enterprise Portal as a desktop application or a browser application. The client interface is a graphical user interface (GUI) based on Java on a Windows or Linux
workstation. The browser application is automatically installed with the Tivoli Enterprise Portal Server. The desktop application is installed by using the Tivoli Monitoring installation media or with a Java Web Start application. To start the Tivoli Enterprise Portal browser client in your Internet browser, enter the URL for a specific Tivoli Enterprise Portal browser client installed on your Web server.
Command-line interface
You can use Tivoli Monitoring commands to manage the Tivoli Monitoring components and their configuration. You can also run commands at the Tivoli Enterprise Console event server or the Tivoli Netcool/OMNIbus ObjectServer to configure event synchronization for enterprise situations.
Manage Tivoli Enterprise Monitoring Services window
You can use the window for the Manage Tivoli Enterprise Monitoring Services utility to configure the agent and start Tivoli services not designated to start automatically.
IBM Tivoli Netcool/OMNIbus event list
You can use the Netcool/OMNIbus event list to monitor and manage events. An event is created when the Netcool/OMNIbus ObjectServer receives an event, alert, message, or data item. Each event is made up of columns (or fields) of information that are displayed in a row in the ObjectServer alerts.status table. The Tivoli Netcool/OMNIbus web GUI is also a web-based application that processes network events from one or more data sources and presents the event data in various graphical formats.
IBM Tivoli Enterprise Console
You can use the Tivoli Enterprise Console to help ensure the optimal availability of an IT service for an organization. The Tivoli Enterprise Console is an event management application that integrates system, network, database, and application management. If you do not already use Tivoli Enterprise Console and need an event management component, you can choose to use Tivoli Netcool/OMNIbus.
IBM Tivoli Common Reporting
Use the Tivoli Common Reporting web user interface for specifying report parameters and other report properties, generating formatted reports, scheduling reports, and viewing reports. This user interface is based on the Tivoli Integrated Portal.
IBM Tivoli Application Dependency Discovery Manager
The Discovery Management Console is the TADDM client user interface for managing discoveries.
IBM Tivoli Business Service Manager
Data sources
Monitoring agents collect data from specific data sources.
The Microsoft Lync Server agent collects data from the following sources:
Perfmon
Use the Windows Performance Monitor, or Perfmon, to view various system and application performance metrics for collection and use by management applications. You typically view system metrics on a Windows system through the 'perfmon' application.
Availability
Use the agent to monitor availability of the application and related components in the following ways:
v Monitor the status of the processes.
v Monitor the Windows services used by the application.
Scripts
The agent uses application-specific commands and interfaces to gather metrics.
Windows Event Log
The agent collects Windows Event Log entries related to the monitored resource and forwards them to IBM Tivoli Monitoring.
Table 1. Mechanisms used to gather attributes
Attribute group Collection source
Availability Operating System
Performance Object Status Agent
Event Log NT Event Log
Instant Messaging Filter
IM Conferencing Filter
IM MCU State and Performance Filter
IM CCCP Processing Filter
Audio Video Operations Filter
Audio Video MCU State and Performance Filter
Audio Video CCCP Processing Filter
Web Conferencing Filter
Web MCU State and Performance Filter
Web CCCP Processing Filter
User Services Endpoint Cache Filter
User Services HTTPS Transport Filter
User Services Conference Control Filter User Services Conference Control Notification Filter User Services MCU Allocation Latency Filter User Services Pool Conference Statistics Filter
User Services DBStore Filter
SIP Networking Filter
SIP Peers Filter
Table 1. Mechanisms used to gather attributes (continued)
Attribute group Collection source
SIPEPS Transactions Filter
MSMQ Operations Filter
Archiving Service DB Operations Filter
Archiving Service Read Filter
Archiving Service Write Filter
CDR Service DB Operations Filter
CDR Service Read Filter
CDR Service Write Filter
X INTERNAL Archiving Service DB Operations OCS Perfmon X INTERNAL Archiving Service DB Operations Lync Perfmon X INTERNAL Archiving Service Read OCS Perfmon X INTERNAL Archiving Service Read Lync Perfmon X INTERNAL Archiving Service Write OCS Perfmon X INTERNAL Archiving Service Write Lync Perfmon X INTERNAL CDR Service DB Operations OCS Perfmon X INTERNAL CDR Service DB Operations Lync Perfmon
X INTERNAL CDR Service Read OCS Perfmon
X INTERNAL CDR Service Read Lync Perfmon X INTERNAL CDR Service Write OCS Perfmon X INTERNAL CDR Service Write Lync Perfmon
X INTERNAL MSMQ Operations OCS Perfmon
X INTERNAL MSMQ Operations Lync Perfmon
Server Script
X INTERNAL Instant Messaging OCS Perfmon X INTERNAL Instant Messaging Lync Perfmon
X INTERNAL IM Conferencing OCS Perfmon
X INTERNAL IM Conferencing Lync Perfmon
X INTERNAL IM MCU State and Performance OCS Perfmon X INTERNAL IM MCU State and Performance Lync Perfmon X INTERNAL IM CCCP Processing OCS Perfmon X INTERNAL IM CCCP Processing Lync Perfmon X INTERNAL Audio Video Operations OCS Perfmon X INTERNAL Audio Video Operations Lync Perfmon X INTERNAL Audio Video MCU State and Performance
OCS
Perfmon X INTERNAL Audio Video MCU State and Performance
Lync
Perfmon X INTERNAL Audio Video CCCP Processing OCS Perfmon X INTERNAL Audio Video CCCP Processing Lync Perfmon
Table 1. Mechanisms used to gather attributes (continued)
Attribute group Collection source
X INTERNAL Web Conferencing Lync Perfmon X INTERNAL Web MCU State and Performance OCS Perfmon X INTERNAL Web MCU State and Performance Lync Perfmon X INTERNAL Web CCCP Processing OCS Perfmon X INTERNAL Web CCCP Processing Lync Perfmon X INTERNAL USRV Endpoint Cache OCS Perfmon X INTERNAL USRV Endpoint Cache Lync Perfmon X INTERNAL USRV HTTPS Transport OCS Perfmon X INTERNAL USRV HTTPS Transport Lync Perfmon X INTERNAL USRV Conference Control OCS Perfmon X INTERNAL USRV Conference Control Lync Perfmon X INTERNAL USRV Conference Control Notification
OCS
Perfmon X INTERNAL USRV Conference Control Notification
Lync
Perfmon X INTERNAL USRV MCU Allocation Latency OCS Perfmon X INTERNAL USRV MCU Allocation Latency Lync Perfmon X INTERNAL USRV Pool Conference Statistics OCS Perfmon X INTERNAL USRV Pool Conference Statistics Lync Perfmon
X INTERNAL USRV DBStore OCS Perfmon
X INTERNAL USRV DBStore Lync Perfmon
X INTERNAL SIP Networking OCS Perfmon
X INTERNAL SIP Networking Lync Perfmon
X INTERNAL SIP Peers OCS Perfmon
X INTERNAL SIP Peers Lync Perfmon
X INTERNAL SIP Protocols OCS Perfmon
X INTERNAL SIP Protocols Lync Perfmon
X INTERNAL SIPEPS Transactions OCS Perfmon X INTERNAL SIPEPS Transactions Lync Perfmon
X INTERNAL Media Planning OCS Perfmon
X INTERNAL Media Planning Lync Perfmon
CWA Security Perfmon
CWA Directory Search Perfmon
CWA Authentication Module Perfmon
CWA User Session Service Perfmon
Address Book Web Query Perfmon
Address Book File Download Perfmon
Lync Web Relay Perfmon
Throttling and Authentication Perfmon
Table 1. Mechanisms used to gather attributes (continued)
Attribute group Collection source
Lync Media Quality Perfmon
QMS Agent Filter
QMS Media Quality Locations Perfmon
X INTERNAL QMS Agent OCS Perfmon
X INTERNAL QMS Agent Lync Perfmon
OCS 2k7 Roles Script
OCS 2k7 R2 Roles Script
Lync Server Roles Script
Chapter 2. Agent installation and configuration
Agent installation and configuration requires the use of the IBM Tivoli Monitoring Installation and Setup
Guide and agent-specific installation and configuration information.
To install and configure the Microsoft Lync Server agent, use the Installing monitoring agents procedures in the IBM Tivoli Monitoring Installation and Setup Guide.
If you are installing silently by using a response file, see Performing a silent installation of IBM Tivoli
Monitoring in the IBM Tivoli Monitoring Installation and Setup Guide.
With the self-describing agent capability, new or updated IBM Tivoli Monitoring agents using IBM Tivoli Monitoring V6.2.3 or later can become operational after installation without having to perform additional product support installation steps. To take advantage of this capability, see Enabling self-describing agent
capability at the hub monitoring server in the IBM Tivoli Monitoring Installation and Setup Guide. Also, see Self-describing monitoring agents in the IBM Tivoli Monitoring Administrator's Guide.
Requirements
Before installing and configuring the agent, make sure your environment meets the requirements for the IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent.
For information about requirements, see the Prerequisites topic for the agent in the (http:// publib.boulder.ibm.com/infocenter/ tivihelp/v24r1/topic/com.ibm.itcamms.doc_6.3/ welcome_msapps63.html).
Language pack installation
The steps for installing language packs depend on which operating system and mode of installation you are using.
To install a language pack for the agent support files on the Tivoli Enterprise Monitoring Server, the Tivoli Enterprise Monitoring Agent, and the Tivoli Enterprise Portal Server, make sure that you installed the product in the English language. Then use the steps for the operating system or mode of installation you are using:
v “Installing language packs on Windows systems”
v “Installing language packs on UNIX or Linux systems” on page 16
v “Silent installation of language packs on Windows, UNIX, or Linux systems” on page 16
Installing language packs on Windows systems
You can install the language packs on a Windows system.
Before you begin
First, make sure that you installed the product in the English language.
Procedure
1. On the language pack CD, double-click the lpinstaller.bat file to start the installation program. 2. Select the language of the installer and click OK.
4. Click Add/Update and click Next.
5. Select the folder where the National Language Support package (NLSPackage) files are located. Typically, the NLSPackage files are located in the nlspackage folder where the installer executable file is located.
6. Select the language support for the agent of your choice and click Next. To make multiple selections, press Ctrl and select the language that you want.
7. Select the languages that you want to install and click Next.
8. Examine the installation summary page and click Next to begin installation. 9. After installation completes, click Finish to exit the installer.
10. Restart the Tivoli Enterprise Portal, Tivoli Enterprise Portal Server, and Eclipse Help Server if any of these components are installed.
Installing language packs on UNIX or Linux systems
You can install the language packs on a UNIX or Linux system.
Before you begin
First, make sure that you installed the product in the English language.
Procedure
1. Enter the mkdir command to create a temporary directory on the computer, for example, mkdir
dir_name. Make sure that the full path of the directory does not contain any spaces. 2. Mount the language pack CD to the temporary directory that you created.
3. Enter the following command to start the installation program: cd dir_name lpinstaller.sh -c
install_dirwhere install_dir is where you installed IBM Tivoli Monitoring. Typically, the directory name is /opt/IBM/ITM for UNIX and Linux systems.
4. Select the language of the installer and click OK. 5. In the Introduction panel, click Next.
6. Click Add/Update and click Next.
7. Select the folder where the National Language Support package (NLSPackage) files are located. Typically, the NLSPackage files are located in the nlspackage folder where the installer executable file is located.
8. Select the language support for the agent of your choice and click Next. To make multiple selections, press Ctrl and select the language that you want.
9. Select the languages that you want to install and click Next.
10. Examine the installation summary page and click Next to begin installation. 11. After installation completes, click Finish to exit the installer.
12. Restart the Tivoli Enterprise Portal, Tivoli Enterprise Portal Server, and Eclipse Help Server if any of these components are installed.
Silent installation of language packs on Windows, UNIX, or Linux
systems
You can use the silent-mode installation method to install the language packs. In silent mode, the installation process obtains the installation settings from a predefined response file. It does not prompt you for any information.
Before you begin
Procedure
1. Copy and paste the ITM_Agent_LP_silent.rsp response file template as shown in “Response file example.”
2. Change the following parameter settings:
NLS_PACKAGE_FOLDER
Folder where the National Language Support package (NLSPackage) files are located. Typically, the NLSPackage files are located in the nlspackage folder, for example: NLS_PACKAGE_FOLDER = //tmp//LP//nlspackage.
PROD_SELECTION_PKG
Name of the language pack to install. Several product components can be included in one language package. You might want to install only some of the available components in a language pack.
BASE_AGENT_FOUND_PKG_LIST
Agent for which you are installing language support. This value is usually the same as
PROD_SELECTION_PKG.
LANG_SELECTION_LIST
Language you want to install.
3. Enter the command to install the language pack with a response file (silent installation): v For Windows systems:
lpinstaller.bat -f path_to_response_file
v For UNIX or Linux systems:
lpinstaller.sh -c candle_home -f path_to_response_file
where candle_home is the IBM Tivoli Monitoring base directory.
Response file example
# IBM Tivoli Monitoring Agent Language Pack Silent Installation Operation #
#This is a sample response file for silent installation mode for the IBM Tivoli #Monitoring Common Language Pack Installer.
#.
#This file uses the IBM Tivoli Monitoring Common Agent Language Pack with the #install package as an example.
#Note:
#This response file is for the INSTALLATION of language packs only.
#This file does not support UNINSTALLATION of language packs in silent mode. #---#To successfully complete a silent installation of the the example of Common Agent #localization pack, complete the following steps:
#
#1.Copy ITM_Agent_LP_silent.rsp to the directory where lpinstaller.bat or #lpinstaller.sh is located (IBM Tivoli Monitoring Agent Language Pack build #location).
#
#2.Modify the response file so that it is customized correctly and completely for #your site.
# Complete all steps listed below in the response file. #
#3.After customizing the response file, invoke the silent installation using the #following command:
#For Windows:
# lpinstaller.bat -f <path_to_response_file> #For UNIX and Linux:
# lpinstaller.sh -c <candle_home> -f <path_to_response_file> #Note:<candle_home> is the IBM Tivoli Monitoring base directory.
#---#Force silent install mode.
#---INSTALLER_UI=silent
#---#Run add and update actions.
#---CHOSEN_INSTALL_SET=ADDUPD_SET
#---#NLS Package Folder, where the NLS Packages exist.
#For Windows:
# Use the backslash-backslash(\\) as a file separator (for example, #C:\\zosgmv\\LCD7-3583-01\\nlspackage).
#For UNIX and Linux:
# Use the slash-slash (//) as a file separator (for example, #//installtivoli//lpsilenttest//nlspackage).
#---#NLS_PACKAGE_FOLDER=C:\\zosgmv\\LCD7-3583-01\\nlspackage
NLS_PACKAGE_FOLDER=//tmp//LP//nlspackage
#---#List the packages to process; both variables are required.
#Each variable requires that full paths are specified. #Separate multiple entries with a semicolon (;). #For Windows:
# Use the backslash-backslash(\\) as a file separator. #For Unix and Linux:
# Use the slash-slash (//) as a file separator.
#---#PROD_SELECTION_PKG=C:\\zosgmv\\LCD7-3583-01\\nlspackage\\KIP_NLS.nlspkg #BASE_AGENT_FOUND_PKG_LIST=C:\\zosgmv\\LCD7-3583-01\\nlspackage\\KIP_NLS.nlspkg PROD_SELECTION_PKG=//tmp//LP//nlspackage//kex_nls.nlspkg;//tmp//LP//nlspackage// koq_nls.nlspkg BASE_AGENT_FOUND_PKG_LIST=//tmp//LP//nlspackage//kex_nls.nlspkg;// tmp//LP//nlspackage//koq_nls.nlspkg #---#List the languages to process.
#Separate multiple entries with semicolons.
#---LANG_SELECTION_LIST=pt_BR;fr;de;it;ja;ko;zh_CN;es;zh_TW
Prerequisites checking
The prerequisite checker utility verifies whether all the prerequisites that are required for the agent installation are met. The prerequisite checker creates a log file that contains a report of all the prerequisites checks when the prerequisite checker was run.
For the Microsoft Lync Server agent, the prerequisite checker verifies the following requirements: v Memory
v Disk
v Operating systems
v Microsoft Lync Server or Microsoft OCS versions
Additionally, the prerequisite checker verifies whether the user, who installs the agent, is a member of the Administrators group.
For detailed information about installation prerequisites, see the Prerequisites topic for the agent in the IBM Tivoli Composite Application Manager for Microsoft Applications Information Center
You can run the prerequisite checker in stand-alone mode or remotely. For more information about the prerequisite checker, see "Prerequisite Checking for IBM Tivoli Monitoring Agents" in the IBM Tivoli
Monitoring Installation and Setup Guide.
Running as a non-administrator user
You can run the monitoring agent for Microsoft Lync Server as a non-administrator user; however, some functionality is unavailable. To create a non-administrator user, create a new user (non-administrator) and set up registry permissions for the new user as follows:
v Full access to the KEY_LOCAL_MACHINE\SOFTWARE\Candle directory
v Read access to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib directory
v Full access to the CANDLE_HOME directory
If you define these permissions for a non-administrator user, data is displayed for all the Perfmon-based attribute groups. See “Data sources” on page 10 for a list of all Perfmon-based attributes. The
non-administrator user must be a member of the Performance Monitor Users and Performance Log Users.
Chapter 3. Workspaces reference
A workspace is the working area of the Tivoli Enterprise Portal application window. The Navigator tree contains a list of the workspaces provided by the agent.
About workspaces
Use the Navigator tree to select the workspace you want to see. As part of the application window, the status bar shows the Tivoli Enterprise Portal Server name and port number to which the displayed information applies and the ID of the current user.
When you select an item in the Navigator tree, a default workspace is displayed. When you right-click a Navigator item, a menu that includes a Workspace item is displayed. The Workspace item contains a list of workspaces for that Navigator item. Each workspace has at least one view. Some views have links to other workspaces. You can also use the Workspace Gallery tool as described in the Tivoli Enterprise Portal
User's Guide to open workspaces.
The workspaces in the Navigator are displayed in a Physical view that shows your enterprise as a physical mapping or a dynamically populated logical view that is agent-specific. You can also create a Logical view. The Physical view is the default view.
This monitoring agent provides predefined workspaces. You cannot modify or delete the predefined workspaces, but you can create new workspaces by editing them and saving the changes with a different name.
Workspace views can be any combination of query-based views, event views, and special purpose views.
Additional information about workspaces
For more information about creating, customizing, and working with workspaces, see "Using workspaces" in the Tivoli Enterprise Portal User's Guide.
For a list of the predefined workspaces for this monitoring agent and a description of each workspace, see Predefined workspaces and the information about each individual workspace.
Some attribute groups for this monitoring agent might not be represented in the predefined workspaces or views for this agent. For a full list of the attribute groups, see “Attribute groups for the monitoring agent” on page 37.
Predefined workspaces
The Microsoft Lync Server agent provides predefined workspaces, which are organized by Navigator item.
v Microsoft Lync Server Navigator item – Microsoft Lync Server workspace v Archiving Navigator item
– Archiving workspace
– Archiving DB Operations Statistics workspace v Audio Video Conferencing Server Navigator item
– Lync Server Media Quality Statistics workspace – Media Conferencing Statistics workspace v Availability Navigator item
– Availability workspace
– Performance Object Status workspace v CDR Navigator item
– CDR workspace
– CDR DB Operations Statistics workspace v CWA Navigator item
– Active Directory Search Statistics workspace – Authentication Statistics workspace
– CWA workspace
– Security and Authorization Statistics workspace – User Sessions IM Statistics workspace
– User Sessions Logon Statistics workspace – User Sessions Request Statistics workspace – User Sessions Statistics workspace
v Event Log Navigator item – Event Log workspace v IM Server Navigator item
– IM CCCP Processing Statistics workspace – IM Conferencing Statistics workspace – IM Server workspace
– Instant Messaging Statistics workspace v Lync Web App Navigator item
– Address Book Statistics workspace – Lync Web App workspace
– Throttling and Authentication Statistics workspace – Web Relay Data Collaboration Statistics workspace – Web Relay Statistics workspace
v QoE Monitoring Server Navigator item
– Audio Video Calls Quality Statistics workspace – Network Media Quality Statistics workspace – QoE Monitoring Server workspace
v SIP Navigator item – SIP workspace
– SIP Networking Statistics workspace – SIP Peers Statistics workspace – SIP Protocols Statistics workspace – SIPEPS Transaction Statistics workspace v User Services Navigator item
– Conference Control Notifications Statistics workspace – Conference Control Statistics workspace
– Pool Conference Statistics workspace – User Services workspace
v Web Conferencing Server Navigator item – Web CCCP Processing Statistics workspace – Web Conferencing Server workspace
Workspace descriptions
Each workspace description provides information about the workspace such as the purpose and a list of views in the workspace.
Workspaces are listed under Navigator items.
Microsoft Lync Server Navigator item
The workspace descriptions are organized by the Navigator item to which the workspaces are relevant.
Microsoft Lync Server workspace
This workspace displays the version information of the installed product, as well as the status of various multipoint conferencing units (MCUs).
This workspace contains the following views:
Product Summary
Displays the summary of the product that is monitored.
IM MCU State
Displays the state of the IM MCU.
Web MCU State
Displays the state of the Web MCU.
Audio Video MCU State
Displays the state of the Audio/Video MCU.
Archiving Navigator item
The workspace descriptions are organized by the Navigator item to which the workspaces are relevant.
Archiving workspace
This workspace displays the performance monitoring data that is related to the Archiving Server. This workspace contains the following views:
MSMQ Summary
Displays the summary of the Microsoft Message Queuing (MSMQ) on the Archiving Server.
MSMQ Read Operations Summary
Displays the summary of MSMQ read operations on the Archiving Server. This view is not applicable for Lync Server 2013.
Failed DB Write Operations Summary
Displays the summary of the messages that failed to be written to the database. This view is not applicable for Lync Server 2013.
Sent Messages Rate
Displays the rate at which messages have been sent to the MSMQ on the Archiving Server.
Dropped Messages Rate
Displays the rate at which messages have been dropped from the MSMQ on the Archiving Server. This view is not applicable for Lync Server 2013.
Failed DB Write Operations Rate
Archiving DB Operations Statistics workspace
This workspace displays the performance monitoring data that is related to database operations, which are performed by the Archiving service and this workspace is not applicable to Lync Server 2013.
This workspace contains the following views:
Archiving DB Operations Summary
Displays the summary of database operations that have been performed by the Archiving Service.
Aborted Transactions Summary
Displays the summary of MSMQ read operations that have been abruptly stopped.
Database Errors
Displays the error statistics that are related to database operations.
Database Latency
Displays the latency of requests that are waiting in the database queue.
Aborted Transactions Rate
Displays the rate at which MSMQ read operations have been abruptly stopped.
Audio Video Conferencing Server Navigator item
The workspace descriptions are organized by the Navigator item to which the workspaces are relevant.
Audio Video CCCP Processing Statistics workspace
This workspace displays the performance monitoring data that is related to the CCCP processing of the Audio/Video Conferencing Server.
This workspace contains the following views:
Audio Video CCCP Messages and Notifications Summary
Displays the summary of messages and notifications that are related to the CCCP processing of the Audio/Video Conferencing Server.
Audio Video CCCP Requests and Responses Summary
Displays the summary of requests and responses that are related to the CCCP processing of the Audio/Video Conferencing Server.
Messages and Notifications
Displays the statistics that are related to CCCP messages and notifications.
Message Transfer Rate
Displays the CCCP transfer rate for messages that are sent and received per second.
Notification Transfer Rate
Displays the CCCP transfer rate for notifications that are sent and received per second.
Audio Video Conferencing Server workspace
This workspace displays the performance monitoring data that is related to the Audio/Video Conferencing Server.
This workspace contains the following views:
Audio Video MCU State
Displays the state of the Audio/Video multipoint conferencing unit (MCU).
Active Conferences
Displays the number of active conferences.
Active Users
Displays the number of connected users in all conferences.
Audio Video Conferencing Summary
Provides information about the statistics that are related to Audio/Video conferencing.
Lync Server Media Quality Statistics workspace
This workspace displays the performance monitoring data that is related to the media quality of the Audio/Video Conferencing Server.
Conference Processing Summary
Displays the summary of the media conferences that have been processed by the Audio/Video Conferencing Server.
Conference Processing Rate
Displays the rate at which media conferences have been processed by the media instances.
Average Conference Processing Time
Displays the average media conference processing time for the media instances.
Media Conferencing Statistics workspace
This workspace displays the performance monitoring data that is related to the media quality of the Audio/Video Conferencing Server for external user communication.
This workspace contains the following views:
Media Conferencing Summary
Displays the summary of media conferences on the Audio/Video Conferencing Server.
Media Channels
Displays the statistics of the media channels.
Availability Navigator item
The workspace descriptions are organized by the Navigator item to which the workspaces are relevant.
Availability workspace
The Availability workspace displays the overall health of the application. This workspace contains the following views:
Availability
Displays the state of each component in the application. Each service is displayed using a descriptive name, the short name of the service, and the state of the service (UP, DOWN, or UNKNOWN). The state is UP if the service is running, DOWN if the service exists but is not running. UNKNOWN indicates that the service is not installed, so these elements are filtered from the view. When the state of the component is DOWN (for a process, or service) it is highlighted with a red background.
Processor
Displays the amount of CPU used by each process that is a component of the application. This displays the 2 main components of CPU usage, privileged time which is time spent in the kernel on behalf of the process and user mode time, which is the time spent running the process code.
Threads
Displays the number of threads used by each process that is a component of the application.
Memory
Displays the amount of memory being consumed by each process that is a component of the application. This total (virtual) size of the process and the size of the process in memory (working set) are displayed.
Performance Object Status workspace
This workspace displays the overall health of the application. This workspace contains the following view:
Performance Object Status
Displays the status of the data collection from the application. Usually this will display NO ERROR indicating that the agent is collecting application data correctly. If some of the agent's other views are empty, then this view will help isolate the cause of the failure. PerfMon objects will display the object class name.
CDR Navigator item
CDR workspace
This workspace displays the performance monitoring data that is related to the Call Detail Recording (CDR) Server. This workspace is not applicable for Lync Server 2013.
This workspace contains the following views:
MSMQ Read Operations Summary
Displays the summary of MSMQ read operations on the CDR Server.
Failed DB Write Operations Summary
Displays the summary of messages that failed to be written to the database.
Dropped Messages Rate
Displays the rate at which messages have been dropped from MSMQ on the CDR Server.
Failed DB Write Operations Rate
Displays the rate at which messages failed to be written to the database.
CDR DB Operations Statistics workspace
This workspace displays the performance monitoring data that is related to database operations, which are performed by the CDR service. This workspace is not applicable for Lync Server 2013. This workspace contains the following views:
CDR DB Operations Summary
Displays the summary of database operations that have been performed by the CDR Service.
MSMQ Read Operations Summary
Displays the summary of MSMQ read operations on the CDR Server.
Database Errors
Displays the error statistics that are related to database operations.
Database Latency
Displays the latency of requests that are waiting in the database queue.
Aborted Transactions Rate
Displays the rate at which MSMQ read operations have been abruptly stopped.
CWA Navigator item
The workspace descriptions are organized by the Navigator item to which the workspaces are relevant.
Active Directory Search Statistics workspace
This workspace displays the performance monitoring data that is related to Communicator Web Access (CWA) Active Directory search.
This workspace contains the following views:
Directory Search Summary
Displays the summary of all directory search operations.
LDAP Error Rate
Displays the Lightweight Directory Access Protocol (LDAP) errors for CWA instances.
Active Directory Search Rate
Displays the rate at which Active Directory search operations are performed by CWA instances.
LDAP Search Latency
Displays the latency of LDAP search operations for CWA instances.
Authentication Statistics workspace
This workspace displays the performance monitoring data that is related to CWA authentication. This workspace contains the following views:
Form Based Authentication Logon Attempts Summary
Displays the summary of logon attempts that used form-based authentication.
IWA Logon Attempts Summary
Displays the summary of logon attempts that used Integrated Windows Authentication (IWA).
Percent Form Based Authentication Logon Attempts
