and the world is built on information

Starting with a more dynamic Information Infrastructure

and the world is built on information

Guy England

IBM’s smarter

planet vision

Four major

IBM initiatives

New

Intelligence

Smart

Work

Dynamic

Infrastructure

Green

Solutions

The world has become

flatter and smaller. Now it

must become smarter.

Dynamic

Infrastructure

How do I create an infrastructure that drives down cost, delivers new intelligence,

mitigates information risks, and is as dynamic as today’s business climate ?

• Three client imperatives:

 Improve Service

 Reduce Cost

 Manage Risk

• Seven primary initiatives:

 Service Management

 Asset Management

 Virtualization

 Energy efficiency

 Business Resiliency

 Security

 Information Infrastructure

• Flexible Sourcing Options:

 Cloud Computing

 Strategic Outsourcing

Reduce Costs

Optimise IT to

Save/Make Money

Manage Risk

stay out of jail while

staying in business

Improve Service

Manage information more effectively

and

mitigate information risks

with a

dynamic infrastructure

that efficiently and securely stores, protects and

optimizes access to information

Protect, manage

and

gain insight

from your information with IBM’s

leading-edge storage and data management products, services and integrated solutions;

supported by world-class expertise and proven experience

Mitigate

information risks

Deliver continuous

access to

information

Support information

retention policies

Securely share

information

Information

Compliance

Information

Availability

Information

Retention

Information

Security

IBM Information Infrastructure



Reduce reputation risks and audit deficiencies



Policy-based data retention



Continuous, reliable information



Secure sharing of information

Information

C

ompliance

Information

A

vailability

Information

R

etention

Information

S

ecurity

37% of data is expired or inactive

Legal discovery can cost $150k to $250k (US)

84% of security breaches are internal

59% of managers miss data they should have used

IBM Capabilities

Enabling massive scalability and performance improvements

 IBM is #1 in Storage Services WW

– Assessment

– Planning

– Deployment

– IBM is #1 in Storage Hardware WW

– High-Performance solutions

Faster Disk, Tape, and Networking

– Leading Storage Virtualization lets you change

the infrastructure without application outages

 IBM is in the Top #2 in Storage Software

Growth WW,

– Information Infrastructure Management

– Simpler Administration

Compliance ensures that

information is handled with

all the laws and regulations

that apply to an

organization, and that it can

be demonstrated when

called on to do so.

Industry definition

What is Information Compliance

?

Achieving, sustaining and proving compliance is

complex, confusing, costly, and risky.

Typical Compliance Infrastructure

Records

Management

Office

Application

Development

Infrastructure

•Too many

assumptions

•Unclear what is

being retained

•Regulatory changes

•Unclear

responsibilities

No end to end

process

•Retention policies

need to be developed

as standard process

•No clear

requirements

•Interdependencies

•Technology led

•Internally focused

•“Retain all” policy

has high cost

•Unclear of business

requirements

Typical Information Compliance Challenges

 Data volume growth

– Infrastructure scalability and associated cost

– Search and retrieval of records

Information

Compliance Risks

 Have you evaluated the cost of storing

and managing all this information?

 Have you evaluated the level of

compliance required throughout?

 Is your infrastructure optimized based

on your retention requirements?

 Are you able to do timely legal searches

(e-Discovery)?

 Can you backup and recover your

servers fast and reliably enough?

 How are you addressing these

Target client operational model

Applications

and Information

Systems

Supporting

Infrastructure

Clear ownership, roles & responsibilities

Standardised records retention policies

Standard operating procedures that lead to automation and

optimisation

Change control and approval

Objective, metric driven information management (service

catalogue)

Records recovery and audit capability

End to end transparent process

Optimised infrastructure

Only IBM Provides a Comprehensive Platform Approach

for Compliant Information Management Processes

Content Collection & Archiving

Advanced Classification

Records Management & Federation

eDiscovery Search & Analytics

 Capabilities

 Proven, Scalable, Secure Repositories

 Content Federation

 Paper Capture and Conversion

 Data and Application Archiving

 Integrated Business Process

Management

 Information Infrastructure

 Secure, Available, Scalable, Protected,

High Performing

1

1

2

2

3

3

4

4

1

1

2

2

4

4

3

3

…offering a simplified, prescriptive,

integrated, trusted lifecycle solution

Solution



Email archiving, retention and retrieval

solution for Enterprise message servers



Total Solution components:



Application Software: CommonStore,

eMail Search for CommonStore, System

Storage Archive Manager



Storage Software: Global Mirror, Flash Copy,

SnapLock, TotalStorage Productivity Center



Hardware: P570/550 servers; DS8300,

DS8100, N series storage systems



Services: IBM Global Services

Result



Ensures compliance with Discovery Orders,

avoiding penalties and judgments from

inability to produce emails in timely fashion



Ability to search across mailboxes and

apply multiple legal holds to critical emails

ensuring retention of email for duration of

need



Single instance store to reduce volume

Lacked ability to respond rapidly to legal discovery demands

for email

30,000 mailboxes, 1.2M daily volume, 750M archived

3.5B emails in back up storage – no easy way to search/retrieve

Example:

Typical Savings for IBM Content Collection & Archiving Clients

Cost Drivers

Savings After Deployment

Production System Tangible Costs

Mailbox Management Tangible Savings

– Email Storage

– 50%-80%

– Mail Servers

– 40%-60%

– Backup

– Cost of backup media and storage

Production System Productivity Costs

Mailbox Management Productivity Savings

– Domino Production Administration

– 20% to 80%

– End-User Email Administration

– 70% to 90%

Email Litigation Tangible Costs

Discovery Tangible Savings

– Data Spoliation (fines, lost or settled

cases)

– Labor costs of providing the information

Information Compliance: Next Steps

 Take online self assessment

 Schedule an Information Compliance Briefing with your key stakeholders (Compliance,

Risk Managers, Line of Business application owners, Legal and IT) and IBM

 Attend Enterprise Compliance Workshop



https://w3-03.sso.ibm.com/sales/support/



www-304.ibm.com/.../info/assessment.html

(please note Speciality and SpecialityElite partners)

What is Information Availability?

Getting the right information

to the right people

at the right time

Why is Information Availability Important

 Customers will abandon your web site if

response time is slow

 Approximately 25% of DR audits fail

 Downtime costs can be up to 16% of revenue

Impacts of Insufficient Information Availability

 Costs:

– Lost revenue and market share

Service Levels

– Lost productivity

Risks

– Lost brand equity

– Loss of goodwill and trust

– Lost loyalty

Solution:



DS8000 with metro global mirroring



Virtual tape server

Benefits:



Improves customer service by dramatically

increasing system availability



Helps to protect data and eliminate data loss

Client Requirements:



Better support its growing Web-based services

and 24-hour call centers



Reduce the risk of data loss and downtime

during planned and unplanned system

interruption



Integrated disaster recovery system with a

continuous operation architecture

Istituto Nazionale per la Previdenza Sociale improves system uptime

and protects critical data with IBM storage

Italy’s Istituto Nazionale per la Previdenza Sociale (INPS) is

the Italian government’s primary social security agency,

distributing pensions to citizens, including elderly, retirement,

survivor’s and disability pensions.

“With our business providing more Web-based

offerings and 24-hour call center service, we need to

think about IT availability around the clock. The IBM

System Storage solutions enable us to protect our

data and system uptime 24x7.”

Next Steps: Enhancing Information Availability

 Expanded Workshops

–

Information Infrastructure Workshops

at IBM Briefing Centers

– New

Dynamic Infrastructure Innovation Workshop

– Enhanced

Storage Optimization Workshop

 Enhanced Storage Services

–

IBM Management Complexity Factor Services (MCF)

–

IBM Storage Enterprise Resource Planning (SERP) Assessment or

SPACE Assessment

–

IBM Business Continuity and Recovery Services

Information Retention

Information Retention: Typical Current State

Cost

Risk

Service Levels

• INABILITY TO FIND INFORMATION ON DEMAND

• INCREASED LEGAL LIABILITY

• KEEP UP BEST PRACTICES

• DATA LIFE LONGER THAN MEDIA LIFE

• BACKUP AND RESTORE WINDOW PRESSURES

• CHALLENGES KEEPING UP BEST PRACTICES

• 93% OF CLIENTS HAVE DATA DUPLICATION @ 66% OR MORE

• INCREASED LITIGATION COSTS

• DATA GROWTH AT 25% to 50% CAGR

• MANAGEMENT COSTS

Best Practices for Information Retention

Extracting More Value from Your Information

• AUTOMATED INFORMATION MANAGEMENT

• CONSISTENCY

• POLICY BASED

• BUSINESS RELEVANT

• AGGRESSIVE INTELLIGENT ARCHIVING

• DEDUPLICATION AND SINGLE INSTANCING PRIMARY INFORMATION

• DEDUPLICATION OF BACKUP

• TIERED STORAGE

• DISK TO DISK, DISK TO TAPE, Tape to tape

Why IBM for Information Retention?

• 50 YEARS of EXPERIENCE

• PROVEN ARCHITECTURES:

• PROVEN SOLUTIONS

• HARDWARE

• SOFTWARE

• SERVICES

• AUTOMATION

• BLENDED DISK + TAPE SOLUTIONS

• ADDRESSING KEY AREAS OF INFORMATION

• FILES

• EMAILS

• RECORDS

IBM Information Retention Capabilities



Enterprise deployment of architecture, services,

organization improvements, and technology

Archiving

Assessment

Develop

Archiving

Strategy

Archiving

Solution

Architecture

Solution

Integration

Manage and Run



Assess business lines' information retention

requirements and IT abilities to support them



Identify gaps



Provide recommendations



Cost Benefit analysis



Create archiving strategy



Define transition planning



Design solution approach



Cost Benefit analysis



Create/update enterprise archive architecture based on

reference architecture



Define the classes of service



Organizational impact / impact on existing architecture



High level Solution design



Cost Benefit Analysis



Identify all areas in scope



Logical and physical design of pilots within

reference architecture



Define certification criteria



Complete solution architecture

Tell me what to do

Help me to do it

Solution



IBM Content Manager, Tivoli Storage

Manager, WebSphere Application Server,

DB2, AIX



IBM p570 system, IBM DS6800 storage

system, IBM 358494 Tape Libraries,

Plasmon G638 Optical Library



IBM Global Services and Almaden

Research Laboratory

Result



Estimated savings of $5m (USD) per year

by avoiding manual cataloging and storing



Preservation of and improved access to the

national cultural heritage of The

Netherlands



Better, easier and faster access to

information

Collect, maintain and preserve an archive of all publications

(books, papers, periodicals, scientific publications) issued in The

Netherlands

Store & retrieve electronic publications on a large scale

Required Long Term Preservation

Koninklijke Bibliotheek

Information Retention: Next Steps



Take IBM’s online self assessment

 Schedule an Information Retention Briefing with your key stakeholders (Business Continuity,

Line of Business application owners, Risk Managers and IT) and IBM

 Attend IBM Enterprise Archive Workshop



https://w3-03.sso.ibm.com/sales/support/



www-304.ibm.com/.../info/assessment.html

(please note Speciality and SpecialityElite partners)

Pressures on the business …

Identity Management

Enrollment & Termination

User Compliance Auditing

Access Management

Passive

Active

Let the good guys in ….

Controlling Access to Information

Security Through Access and Identity Management

•Access control

(users and administrators)

•Network security

(including Storage Networks)

IBM helps secure data at rest

Automatically protects media when removed from storage systems

 Self-encrypting tape and disk solutions

 Simplified key management

 Little or no performance loss

 Easy to deploy

Protect and enable secure

sharing of information

Information Security

 Data Security

 Identity & Access Management

 Physical Security

 Threat Mitigation

 Physical Security

 Security Governance

Services for IBM Information Infrastructure Security

IBM is a Leader in Information Security Industry

 #1 in Managed Security Services

 #1 in Identity Management

 #1 in Vulnerability Assessments

Information Security: Next Steps

 Register for IBM online Information Security Assessment

 Schedule an Information Security Briefing with your key stakeholders (Chief Security Officer,

Line of Business application owners, Risk Managers and IT) and IBM



https://w3-03.sso.ibm.com/sales/support/

 Or for Business Partners



www-304.ibm.com/.../info/assessment.html

(please note Speciality and Speciality Elite partners)

Questions?

Guy England,

englag@ae.ibm.com