What’s inside?
What you get
– see how your business benefits
4
In detail
– find out how it all works
5
Service lifecycle
– looking after you and our product
15
Summary
– read our product snapshot
16
Introduction
In a world where apps and devices are developing fast, Total Managed Mobility lets your people stay
What you get
A simple,
three-step
solution
Choose your Technology mix, your hosting
Environment and your level of Service, and we’ll bring together the solution that’s right for your organisation.
Managed
security
Secure your operating systems and devices through a choice of industry-leading Mobile Device Management solutions. You can choose a mix that includes Good for Enterprise and Vodafone Secure Device Manager, powered by AirWatch.
Reduced
complexity
There’s no need for extra resource to manage mobile device management platforms and operating systems – we do all the updates and fixes for you.
The option to
migrate when
you want
You’ll have full flexibility to move between mobile device management
platforms, operating systems and devices with no volume commitment, as long as your Environment and Service level remain the same.
Control over
your costs
In detail
Here’s how Vodafone Total Managed Mobility works:
Choose your technology
Start by deciding on your technology requirements. We offer a choice of Gartner’s top-rated mobile device management solutions – from BlackBerry 10 to Good for Enterprise and Vodafone Secure Device Manager. You can mix and match these to suit your needs and change the mix as you need to.
BlackBerry Enterprise Service 10 (BES 10)
A reinvention of the Blackberry Enterprise portfolio, BES 10 provides the robust mobile email service you’re familiar with, plus a whole range of flexible new management features that meet today’s mobility challenges. You get comprehensive multi-device management, security, unified communications and applications for both corporate and personal Blackberry, iOS and Android devices. Delivered through a single platform, BES 10 gives you the control you need.
BlackBerry Enterprise Service 5
While we can’t carry out new installations or builds of BES 5, we can take on and remotely manage your existing BES 5 installation and advise you on how best to migrate from it, should you want to. This is an additional service subject to a full audit.
Good for Enterprise
Vodafone Secure Device
Manager (VSDM)
VSDM is powered by AirWatch’s mobile device management software. Using our managed service capability, it enables you to remotely manage and secure you fleet of smart mobile devices through a range of features. These include (but are not limited to):
• Pushing profile policy and security settings to devices
• Managing on-device applications
• Wrapping mobile applications and data
• Controlling access to corporate email and other servers
Optional extras
We’re also able to offer additional components to these technologies:
BES 10 Secure Work Space
Extends security and device management to both iOS and Android devices, so you can manage a wide range of devices from a single unified console. It
provides a fully secure and containerised work environment protected by password authentication. This environment includes connectivity, email, calendars, contacts and work applications, plus secure browsing and the viewing and editing of attachments. Importantly, work data can’t be copied or shared outside of the Secure Work Space area.
Good for Enterprise*
Good Dynamics – with mobile app containerisation from Good, you can
Good for
Enterprise
A secure mobile email and collaboration app that helps increase productivity without compromising your company’s security, employee privacy or personal user experience. Your employees get access to your corporate email, calendar, tasks, documents and a secure web browser.Good share
Enables your people to use their mobile device of choice to securely access, download and share documents by
integrating with SharePoint and other corporate repositories. You also get browsing, bookmarking, sharing and file upload capabilities. You can edit, annotate and check documents in or out, so you can stay productive even away from the office.
Good connect
An enterprise instant
messaging (IM) and presence application to help improve employee communication and collaboration, while also ensuring corporate data is protected and employee privacy is respected. It’s compatible with existing corporate IM platforms like Microsoft Lync, plus it has corporate directory look-up capabilities – all in an easy-to-use interface.
Secure
mobility suite
The Secure Mobility suite includes mobile app
containerisation, mobile app management and service and device management
technologies. These allow your organisation to implement app data security, secure workflows and automated device
management that reduces risks and costs. All without
Vodafone Secure
Device Manager*
On-premise components:
• Secure Email Gateway (SEG)
• SEG intercepts all email communication with mobile devices and adds a layer of security, allowing the use of a device’s native email client in a highly secure way. This removes the need for a separate, third-party email client, and ensures there’s no compromise to email security
• Mobile Access Gateway (MAG)
• MAG is deployed within your own environment and provides an additional layer of security to mobile communications between devices and
• ACC runs in the internal network behind a firewall, acting as a proxy that allows VSDM to integrate with corporate services. This component securely relays requests from the VSDM Cloud to critical enterprise infrastructure components
Secure content locker:
• The Secure Content Locker app allows you to access important content on your device while allowing your organization to ensure those files stay secure. Any content accessed through the Secure Content Locker opens inside the application, which ensures that it cannot be copied, saved, or shared without approval
Vodafone Secure Device Protection (VSDP) – Anti-virus application:
Choose your environment
Next, work out how and where you want your technology managed. You can choose a cloud-based or dedicated hosting solution in a standard environment, or a highly secure one built to CESG standards for IL3/Official requirements, located in the UK and with ISO 27001 and ISO 20000 standard accreditation. Or if you prefer, you can host your technology on your own premises.*
On premise/behind the firewall
If you want to host the physical application servers and associated infrastructure on premise and with your own network, we can support and manage Behind the Firewall deployments. You’ll be responsible for the availability and uptime of the server infrastructure, and we’ll remotely manage the Total Managed Mobility applications, freeing up your IT team from routine tasks.
Shared SaaS
take full end-to-end responsibility for your solution, hosting and managing the infrastructure and service from our global data and operations centres,
providing you with an optimised service and high availability to an agreed SLA.
Built to CESG standards for IL3/official requirements
If you work with highly sensitive data, this environment offers a
multi-tenanted platform with physical and logical separation of systems and data built to HMG specification.
Your environment options:
BES 5 BES 10 Good for Enterprise VSDM
On Premise Y Y Y Coming soon Shared SaaS X X X Y
Choose your service level
Finally, choose your managed service level. We offer a range of support options to suit your needs, all of which give you access to a centralised helpdesk, single global point of contact and single global ticket platform with a customer portal.
You can choose from:
Standard Enhanced Premium
Platform availability 98.5% Y Coming soon
No high availability 99.0% X X Y
High availability 99.5% Y Y Y
High availability with dual links
Y Y Y Y
Managed service Incident response time Priority (1-15 minutes) Priority (1-15 minutes) Priority (1-15 minutes) Incident path to resolution 2 hours 2 hours 1 hour
Administration 3 business days 1 business day 4 hours
Contact by telephone Y Y Y
Contact by email Y Y Y
Contact by portal Y - standard templates Y - standard templates Y – custom-built templates Hosting (D-Saas) Global SaaS deployment Global SaaS deployment In-region SaaS
Reporting IM and availability Standard, plus active users and 5 custom reports
Enhanced, plus 15 custom reports and advanced monitoring
For the public sector
Total Managed Mobility has been built to CESG standards for IL3 and Official requirements, so we can ensure the confidentiality, integrity and availability of our UK public sector customers’ data.
• UK Pan Government Accredited service to HMG IL3 and Official1 compliant
standards2
• Public Services Network (PSN) Compliant and Connected Service3 Transparently priced
Service lifecycle
We support your infrastructure with a comprehensive range of services. Our approach provides expert assurance throughout the entire lifecycle of your solution, and can be configured to meet the
individual needs of your organisation.
a new kind of mobility that means true freedom – freedom to choose, and freedom to work how they want. It’s more
productive, more collaborative. It can even help you provide a better service for your customers.
Next steps
To find out more, talk to your account manager or call us on 08450 840 157
