TESTING SERVICES STAFFING PROPOSAL

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TESTING SERVICES

STAFFING PROPOSAL

TABLE OF CONTENTS

3

Introduction

4

Site Layout and Pictures

5

Services Offered

6

Proposed Positions and Changes

7

Current Organizational Chart

8

Proposed Organizational Charts

9

Staff Position Descriptions

12

Utah Testing Staff Comparisons

15

Reasoning for Proposed Changes

17

Budget Request

18

Budget Projection

Introduction

The mission of The Testing Center at Dixie State College is to maximize student performance by providing a testing location and atmosphere that is secure, comfortable, and stress minimizing. It is also responsible for providing outreach testing,

professional certification exams, and standardized academic exams. In addition to serving students and faculty at Dixie State College, It provides professional proctoring for members of the local community. The Testing Center contains three distinct testing

operations: a classroom testing operation where DSC students can take classroom tests seven days a week and off-campus tests are coordinated, a professional testing operation where both students and

community members can take paid, high-stakes certification exams, and a GED testing operation where future students and community members can take the GED exam.

These services are an important part of the culture, atmosphere, and overall experience at Dixie State College of Utah. Students and faculty enjoy using the Testing Center because it makes testing more convenient and it frees up classroom time for learning instead of testing. Also, students,

community members, and future students can take advantage of the many different certification and academic exams that are offered at the Testing Center.

The need for testing related services has continued to grow as enrollment numbers have increased, and as the college has continued to expand. Also, paradigm shifts like the advent of online courses have required the Testing Center to find new and better ways to accommodate its customers. The Testing Center recently moved into a newly remodeled facility. They are now located in the North-East corner of the North Plaza Building. The new facility is much larger, more accommodating, and has twice as much testing capacity (see layout drawing and pictures of the new center on the following page).

The Testing Center has enjoyed the continued and steady growth that has taken place at Dixie State College. However, in order to maintain the high level of customer service that students and community members have come to expect, it has become necessary to increase staffing levels. This document outlines the staffing levels and positions that are necessary to fulfill the Testing Center’s mission, to ensure its ability to provide great customer service amidst continued growth, and to help fulfill the DSC mission by helping students define, shape, and achieve their educational and life goals.

Services Offered

Professional Testing Operation

• Standardized Testing

o ACT

o SAT

o Praxis

o ACT Residual

• Professional Certification Testing

o ATI

o Castle

o CLEP

o CNA

o EMT

o FAA

o FCC

o ISO

o Kryterion

o MAT

o ParaPro

o Pearson

o Prometric

o PSB

• Entrance and Exit Exams

o Kaplan Nursing

o ETS Business Field Exam

Classroom Testing Operation

• College placement testing

• Proctored computer-based

classroom testing

• Proctored paper-based classroom

testing

• Outreach Testing Services

• Test pickup service

• Test delivery service

• Diagnostic testing

• ESL placement testing

• Ability to benefit testing

• Compass placement testing

GED Testing Operation

• GED Testing

Proposed Positions and Changes

Director of Testing

o Title change from Testing Coordinator to Director of Testing

o Propose that change be made in January 2012

Coordinator of Classroom Testing

o Title change from Office Manager to Coordinator of Classroom Testing

o Propose that change to .74 FTE be made in January, 2012; then that an

additional change to 1.0 FTE be made in July, 2012.

Professional Testing Manager

o Title change from Specialized Testing Proctor to Professional Testing

Manager

 Propose that change be made in January 2012

o Title change from Professional Testing Manager to Coordinator of

Professional Testing

 Propose that change to .74 FTE be made in July 2013

Outreach Testing Specialist

o New Position

 Propose that this position be created as a part-time hourly position

 Propose that this position be created in January 2012

o Title change from Outreach Testing Specialist to Outreach Testing

Coordinator

 Propose that change to .74 FTE be made in July 2013

Psychometric Testing Proctor

o New Position

 Propose that this position be created as a part-time hourly position

 Propose that this position be created in July 2013

FY 2011 Organizational Chart

Testing Coordinator

Professional Proctors Professional Proctors

Office Manager

17 Student Proctors

GED Proctor

GED Proctor

GED Chief Examiner

Office Manager:

• Orders office supplies • Answers phones

• Manages the classroom testing- test intake process • Provide customer service

Student Proctors (Testing Tech I)

• Check in and check out students taking classroom testing exams

• Process and sign exam in and out to instructors • Proctor classroom testing exams

• Provide customer service Professional Proctors (Testing Tech II)

• Proctors exams from other institutions • Proctors various certification exams

• Passes all proctor re-certification exams and keeps up-to-date professional proctor credentials • Provides customer service

GED Chief Examiner

• Buy and secure GED test booklets • Supervise GED testing

• Proctor GED testing sessions GED proctors

• Proctor GED testing Sessions • Answer GED questions

Proposed Organizational Chart FY 2012

Proposed Organizational Chart FY 2014

Director of Testing

(1.0 FTE)

Outreach Testing Specialist

(part-time, hourly)

Coordinator of Classroom

Testing

(.74 FTE)

Professional Testing Manager

(Part-time, hourly)

GED Chief Examiner

(Part-time, hourly)

Professional Testing Proctor

(Part-time, hourly)

GED Proctor

(Part-time, hourly)

Director of Testing

(1.0 FTE)

Coordinator of Classroom

Testing

(1.0 FTE)

Coordinator of Professional

Testing

(.74 FTE)

GED Chief Examiner

(Part-time, hourly) 8

17 Student Proctors

(Part-time, hourly)

Student Proctor

(Part-time, hourly)

GED Proctor

(Part-time, hourly) Outreach Testing Coordinator (.74 FTE)

Professional Testing Proctor

(Part-time, hourly)

GED Proctor

(Part-time, hourly)

17 Student Proctors

(Part-time, hourly)

Psychometric Testing Proctor

(Part-time, hourly)

GED Proctor

Staff Position Descriptions

Director of Testing

(1.0 FTE)

• Supervise the Student Testing, Professional Testing, and GED Testing Operations

• Serve as the Budget Administrator • Purchase tests

• Find and obtain sources of additional revenue

• Oversee the Testing Center website • Serve as the Prometric TCA

• Serve as the Accuplacer Site Admin. • Serve as an advocate to students and

faculty, ensuring that all needs are met • Serve on various college committees • Maintain up-to-date testing

certifications, and attend conferences • Affiliate with local, state, and national

professional testing organizations • Present lectures on testing tips and

overcoming test anxiety

• Recruit, train, and provide ongoing training for testing center staff

• Counsel examinees regarding test results on entrance exams

• Review policies and procedures of 504/ADA guidelines to ensure adherence to federal guidelines

• Work with the IT department to implement new software and technologies

• Prepare reports, brochures, and correspondence as required

• Review and maintain testing agreements with external agencies and departments

Coordinator of Classroom

Testing

(.74 FTE, FY 2012; 1.0 FTE, FY 2013)

• Train and supervise student proctors

• Manage Student proctor

re-certification

• Ensure the security and integrity of

all classroom testing materials

• Manage proctor schedules and shift

coverage for classroom testing

• Maintain a good working relationship

with all faculty members

• Ensure that good customer service

standards are maintained

• Responsible to see that

classroom-testing computer lab is in working

order

• Prepare the daily student testing

deposit and reconcile all receipts

daily

• Provides ability to benefit test

administration

Staff Position Descriptions Cont.

Professional Testing Manager

(Part-time /hourly, FY 2012; .74 FTE

Coordinator, FY 2014)

• Supervise professional and student

proctors that work at the Professional

Testing Center

• Ensure compliance with all test vendor

regulations

• Oversee the installation of software

updates and maintain a working

computer-testing lab

• Act as the site administrator for various

professional certification exams

• Ensure high levels of customer service

and satisfaction

• Prepare a daily deposit and reconcile all

receipts daily

• Manage proctor schedules and shift

coverage for Professional testing

• Manage psychometric testing

• Reports to the Director of Testing

Outreach Testing Specialist

(Part-time /hourly, FY 2012; .74 FTE

Coordinator, FY 2014)

• Review and approve all off-campus

proctors and proctor locations

• Coordinate the delivery of off-campus

exams

• Maintain a good working relationship

with faculty, students, and all off-campus

proctors

• Maintain a record of tests taken

off-campus

• Ensure that test materials remain secure

and are delivered in a timely manor

• Order office supplies as needed

• Reports to the Coordinator of Classroom

Testing

Staff Position Descriptions Cont.

Psychometric Testing Proctor

(Part-time /hourly, FY 2014)

• Proctor psychometric exams and advise

about the meaning of test results

• Ensure compliance with all test vendor

regulations

• Handle cash and reconcile receipts daily

• Proctor various paid professional exams

offered in the professional testing center

• Maintain up-to-date testing certifications

and clearances

• Answer phone calls and provide

excellent customer service

• Prepare and give lectures on

psychological testing strategies

• Reports to the Coordinator of

Utah Testing Staff Comparisons

Testing in higher education can be divided into three main areas: classroom testing, professional

testing (psychometric, certification, etc), and GED testing. Most colleges and universities in the state of

Utah offer some degree of professional and GED testing, but only about half offer comprehensive

classroom testing. Those that don’t offer classroom testing services in a testing center will generally still

provide a small testing room where make-up exams can be taken. Dixie State College is one of four

(along with BYU, UVU, and WSU) Utah institutions of higher education that offer classroom testing in a

testing center. This helps to set DSC apart from other regional schools and contributes to its appeal. The

testing operations in the State of Utah that offer comparable services to those offered at Dixie State

College all seem to be built upon a core foundation of salary staff (including a Testing Director,

Coordinators, and other Managers to manage various sub-operations), after which part-time student

labor is used and increased as needed. The following is a breakdown of the different testing department

staffing structures in the state:

• BYU

o 1.0 FTE Testing Director

 1.0 FTE Associate Director of Student Testing  1.0 FTE Programming Coordinator

 .74 FTE Manager  .74 FTE Manager

• Ninety (90) part-time proctors • DSC

 1.0 FTE Testing Coordinator • Part-time Office Manager

• One (1) part-time GED Chief Examiner • Two (2) part-time GED Proctors

• Two (2) part-time Professional Testing Proctors • Seventeen (17) part-time proctors

Utah Testing Staff Comparisons continued

• SLCC

o 1.0 FTE Testing Director  1.0 FTE Site Manager  1.0 FTE Tech Manager

 1.0 FTE Outreach Testing Coordinator  1.0 FTE CLEP Coordinator

 1.0 FTE GED Coordinator • Snow

o 1.0 FTE Testing Director (Main Campus) o 1.0 FTE Testing Director (Richfield Campus)

• Eleven (11) part-time proctors • SUU

 1.0 FTE Testing Center and Program Specialist  1.0 FTE Professional Testing Center Manager

• Four (4) part-time proctors • WSU

o 1.0 FTE Testing Director

 1.0 FTE Coordinator (one coordinator per testing site)  1.0 FTE Coordinator

 1.0 FTE Coordinator  1.0 FTE Coordinator

 1.0 FTE Faculty Relations Specialist  1.0 FTE GED Coordinator

 1.0 FTE Secretary  1.0 FTE Manager  1.0 FTE Manager  1.0 FTE Manager

• Forty two (42) part-time proctors • U of U

o 1.0 FTE Testing Director  1.0 FTE Manager  1.0 FTE Manager

 .74 FTE Psychometric Testing Coordinator • Six (6) part-time Prometric Proctors

• Two (2) part-time Professional Testing Proctors • Eight (8) part-time proctors

Utah Testing Staff Comparisons continued

• USU

 1.0 FTE Professional Testing Coordinator  1.0 FTE Outreach Testing Coordinator

• .74 FTE Professional Testing Proctor • .74 FTE Outreach Testing Proctor

o Ten (10) part-time proctors • UVU

o 1.0 FTE Testing Director

 1.0 FTE Associate Director of Student Testing  1.0 FTE Systems Specialist Coordinator

 1.0 FTE Coordinator of Professional (Assessment) Testing  1.0 FTE Student Testing Manager

 1.0 FTE Secretary

• Part-time proctors (approx. 40)

Reasoning for proposed changes

As the Testing Center continues to grow, it faces new opportunities and challenges. The growth in the DSC student body and the recent move into a much larger testing facility requires that additional staff be added in order to maintain optimal service levels. Another change that is taking place is a paradigm shift in the way that people go to school. Not to say that the traditional classroom learning experience is being phased out, because it will always have a place, but that there is a major trend towards online learning. In answer to this change, the Testing Center created an outreach testing program that accommodates DSC students who need to take an exam off-campus. The rapid growth in the demand for this new service requires that a new position be created to fill the need. Also, with the additional space gained from moving to a new testing location, there is now an

opportunity to expand the professional testing operation. By strategically adding staff at the Testing Center, Dixie State College can maintain its reputation for having great customer service, and put it in a position to benefit from continued growth. The following is the rationale for making the proposed staffing changes at the Testing Center:

Director of Testing

There has been a Director of Testing position at DSC in the past. It was only recently changed to a coordinator position when the Testing and Disability Resource Centers split. The Testing Center has seen a lot of growth since then and it is time to return to having a Director of Testing. Some of the notable changes and growth that merit a return to a Director of Testing position are as follows: the classroom testing operation within the Testing Center recently grew when it moved into a space that doubled its testing capacity, exam pickup and delivery services have been added, and an outreach testing operation was created. Also, in order to keep up with the growing demand for testing related services, the Testing Center needs to hire additional coordinators to manage its different sub-operations, and a Director of Testing is needed to manage these multiple coordinators.

Coordinator of Classroom Testing

A combination of the increased capacity at the new testing center and the growth in the

student body at Dixie State College has created the need for additional student proctor labor.

This need, combined with a high turnover rate of student employees, has increased the amount

of initial and ongoing training that is required in order to minimize errors like lost student

scantrons and FERPA violations, etc. Creating a classroom testing coordinator position will

increase the Testing Center’s ability to provide secure and timely service. It will also ensure a

good working relationship between the Testing Center and Faculty because the coordinator will

have more time to focus on issues directly related to classroom testing.

Professional Testing Manager

Promoting a professional testing proctor to the position of Professional Testing Manager will have the following benefits: it will give more control and flexibility to front-line test proctors that are in the best position to be accommodating to testers, It will allow the Director of Testing more time to focus on finding additional revenue sources, it will increase the amount of new tests that the Testing Center’s professional testing operation can handle as well as how often they are offered, and it puts a logical structure in place for future growth (this position can be a segue to a coordinator position).

Outreach Testing Specialist

This position is badly needed. The outreach testing service has grown rapidly and will likely continue to grow as the number of online classes offered at Dixie College increase. The Testing Center is currently setting up a software management system that will automate much of the outreach testing process, but they will still need someone to manage that system and ensure that only secure testing sites are approved for use by Dixie State students. The duties of an Outreach Testing Specialist are currently performed by the Testing Center’s Office Manager. However, demand for this service has grown so quickly that it is no longer possible for the Office Manager to perform these duties in addition to existing duties.

Psychometric Testing Proctor

It is projected that the demand for paid professional testing services will have increased enough by the beginning of fiscal year 2014 to justify hiring an additional professional testing proctor, specifically someone skilled in psychometric testing. Adding this position would have the following benefits:

increased hours of availability for professional testing, increased number of available psychometric tests, more in-depth psychometric analysis, and more readily available training for students and faculty on the psychology of testing.

Budget Request FY 2012-2014

January, 2012

(2nd half of FY 2012)

Cost of change

(for remainder of FY 2012)

Position Name

Current Funding

Proposed Funding Cost of Change Amount covered in Budget Additional Funding Needed

Director of Testing

1.0 FTE

(Testing Coordinator) $27,000 (54,000) $33,000 (66,000) $6,000 $6,000 $0

Classroom Testing Coordinator .74 FTE

(office Manager) $8,500 (17,000) $12,250 (24,500) $4,000 $4,000 $0

Professional Testing Manager

(Specialized Testing Proctor) $7,200 (14,400) $8,400 (16,800) $1,200 $1,200 $0

Outreach Testing Specialist

$0 $8,500 (17,000) $8,500 $8,500 $0

Total $19,700 $19,700 $0

*

Fiscal Year 2013

Cost of change

(for FY 2013)

Position Name

Current Funding

Proposed Funding Cost of Change Amount covered in Budget Additional Funding Needed

Classroom Testing Coordinator 1.0 FTE

$24,500 $54,000 $29,500 $0 $29,500

Total $29,500 $0 $29,500

Fiscal Year 2014

Cost of change

(for FY 2014)

Position Name

Current Funding

Proposed Funding Cost of Change Amount covered in Budget Additional Funding Needed

Coordinator of Professional Testing .74 FTE

(Prof. Testing Manager) $16,800 $24,500 $7,700 $0 $7,700

Outreach Testing Coordinator .74 FTE

(Outreach Testing Specialist) $17,000 $24,500 $7,500 $0 $7,500

Psychometric Testing Proctor

$0 $17,000 $17,000 $0 $17,000

Total $32,200 $0 $32,200

*

It is proposed that the cost of additional ongoing labor expenses added in FY 2012 ($19,700 in the second half of FY 2012, and $39,400 per

year thereafter) be phased out of the Testing Center’s budget and paid by the College as funds become available. The Testing Center has

funding in its budget to cover these ongoing expenses; however, it projects the need to replace obsolete computer hardware and testing

furniture in the future.

Testing Center Budget Projection

Revenues

FY 2011

FY 2012 Projected

FY 2013 Projected

Testing Income $165,094.06 $166,000.00 $166,000.00

Student Fee Money

$0.00 $50,000.00 $50,000.00

Office Operating Budget

$7,714.51 $15,000.00 $15,000.00

Total Revenues

$172,808.57 $231,000.00 $231,000.00

Expenses

Labor Expense Total Labor -$136,861.83 -$140,000.00 -$146,500.00 Workstudy $ $28,000.00 $45,000.00 $45,000.00

Net Labor Expense

-$108,861.83 -$95,000.00 -$101,500.00

Other Operating Expenses

-$71,147.48 -$75,000.00 -$79,100.00

Additional Position Expense

-$19,700.00 -$39,400.00 Moving-Related Expenses -$38,000.00

Total Expenses

-$180,009.31 -$227,700.00 -$220,000.00

Total Profit/Loss for FY

-$7,200.74 $3,300.00 $11,000.00

Previous Years Balance

Op. Budget Adj. -$7,200.74 -$3,900.74

Total Balance

-$7,200.74 -$3,900.74 $7,099.26 18