Table of Contents
Chapter 1
Operations and Productivity 1
Discussion Questions 1 Ethical Dilemma 1
End-of-Chapter Problems 2 Additional Homework Problems 4 Case Study 4
National Air Express 4 Video Case Studies 4
Frito-Lay: Operations Management in Manufacturing
Hard Rock Cafe: Operations Management in Services 5 Additional Case Study 6
Zychol Chemicals Corporation 6
Chapter 2
Operations Strategy in a Global Environment 7
Discussion Questions 7 Ethical Dilemma 8
End-of-Chapter Problems 8 Case Study 9
Minit-Lube 9 Video Case Studies 9
Strategy at Regal Marine 9
Hard Rock Cafe’s Global Strategy 10 Additional Case Study 10
Motorola’s Global Strategy 10
Chapter 3
Project Management 11
Discussion Questions 11 Ethical Dilemma 12 Active Model Exercise 12 End-of-Chapter Problems 13 Additional Homework Problems 20 Case Study 23
Southwestern University: A 23 Video Case Studies 23
Project Management at Arnold Palmer
Hospital 23
Managing Hard Rock’s Rockfest 24 Additional Case Study 25
Shale Oil Company 25
Chapter 4
Forecasting 27
Discussion Questions 27 Ethical Dilemma 28 Active Model Exercises 28 End-of-Chapter Problems 28 Additional Homework Problems 43 Case Studies 46
Southwestern University: B 46 Digital Cell Phone, Inc. 46 Video Case Study 47
Forecasting at Hard Rock Cafe 47
Additional Case Study 47
The North-South Airline 47
Chapter 5
Design of Goods and Services 49
Discussion Questions 49 Ethical Dilemma 49 Active Model Exercise 50 End-of-Chapter Problems 50 Additional Homework Problems 59 Case Study 61
De Mar’s Product Strategy 61 Video Case Study 61
Product Design at Regal Marine 61
Chapter 6
Managing Quality 62
Discussion Questions 62 Ethical Dilemma 63 Active Model Exercise 63 End-of-Chapter Problems 64 Additional Homework Problems 70 Case Study 71
Southwestern University: C 71 Video Case Studies 73
The Culture of Quality at Arnold Palmer Hospital 73
Quality at the Ritz-Carlton Hotel 74 Additional Case Study 74
Supplement 6
Statistical Process Control 75
Discussion Questions 75 Active Model Exercises 76 End-of-Supplement Problems 76 Additional Homework Problems 83 Case Study 86
Bayfield Mud Company 86 Video Case Studies 87
Frito-Lay’s Quality-Controlled Potato Chips 87 Farm to Fork: Quality at Darden
Restaurants 87 Additional Case Study 87
Green River Chemical Co. 87
Chapter 7
Process Strategy and Sustainability 88
Discussion Questions 88 Ethical Dilemma 89 Active Model Exercise 89 End-of-Chapter Problems 89 Case Studies 92
Rochester Manufacturing’s Process Decision 92 Environmental Sustainability at Wal-Mart 92 Video Case Studies 93
Green Manufacturing and Sustainability at Frito-Lay 93
Process Analysis at Arnold Palmer Hospital 93 Process Strategy at Wheeled Coach 94 Additional Case Study 95
Matthew Yachts, Inc. 95
Supplement 7
Capacity and Constraint Management 96
Discussion Questions 96 Active Model Exercises 96 End-of-Supplement Problems 97 Additional Homework Problems 102 Video Case Study 104
Capacity Planning at Arnold Palmer Hospital 104 Additional Case Study 105
Southwestern University: D 105
Chapter 8
Location Strategies 107
Discussion Questions 107 Ethical Dilemma 108 Active Model Exercise 108 End-of-Chapter Problems 108 Additional Homework Problems 113 Case Study 115
Southern Recreational Vehicle Company 115 Video Case Studies 115
Where to Place the Hard Rock Cafe 115 Additional Case Study 117
Chapter 9
Layout Strategies 118
Discussion Questions 118 Ethical Dilemma 119 Active Model Exercise 119 End-of-Chapter Problems 119 Additional Homework Problems 132 Case Study 133
State Automobile License Renewals 133 Video Case Studies 134
Laying Out Arnold Palmer Hospital’s New Facility 134
Facility Layout at Wheeled Coach 135 Additional Case Study 135
Microfix Inc. 135
Chapter 10
Human Resources, Job Design, and Work
Measurement 136
Discussion Questions 136 Active Model Exercise 136 Ethical Dilemma 137
End-of-Chapter Problems 137 Additional Homework Problems 150 Case Study 151
Jackson Manufacturing Co. 151 Video Case Study 152
Hard Rock’s Human Resource Strategy 152 Additional Case Studies 152
Chicago Southern Hospital 152 Karstadt vs JCPenney 152 The Fleet that Wanders 153
Chapter 11
Supply-Chain Management 154
Discussion Questions 154 Ethical Dilemma 155
End-of-Chapter Problem 155 Additional Homework Problem 158 Case Study 159
Dell’s Value Chain 159 Video Case Studies 159
Darden’s Global Supply Chains 159 Arnold Palmer Hospital’s Supply Chain 160 Supply-Chain Management at Regal
Marine 160 Additional Case Study 160
Supplement 11
Outsourcing as a
Supply Chain Strategy 162
Discussion Questions 162
End-of-Supplement Problems 162 Case Study 163
Outsourcing to Tata 163 Video Case Study 163
Outsourcing Offshore at Darden 163
Chapter 12
Inventory Management 164
Discussion Questions 164 Ethical Dilemma 164 Active Model Exercises 165 End-of-Chapter Problems 165 Additional Homework Problems 173 Case Studies 176
Zhou Bicycle Company 176 Sturdivant Sound Systems 176 Video Case Studies 177
Managing Inventory at Frito-Lay 177 Inventory Control at Wheeled Coach 177 Additional Case Studies 177
Southwestern University: F 177 Laplace Power and Light 179
Chapter 13
Aggregate Planning 180
Discussion Questions 180 Ethical Dilemma 180 Active Model Exercise 181 End-of-Chapter Problems 181 Additional Homework Problems 197 Case Studies 199
Southwestern University: G 199 Andrew-Carter, Inc. 200
Additional Case Study 200 Cornwell Glass 200
Chapter 14
Material Requirements Planning (MRP)
and ERP 202
Discussion Questions 202 Ethical Dilemma 203 Active Model Exercise 203 End-of-Chapter Problems 203 Additional Homework Problems 222 Case Study 226
Hill’s Automotive, Inc. 226
MRP at Wheeled Coach 226 Additional Case Study 227
Chapter 15
Short-Term Scheduling 228
Discussion Questions 228 Ethical Dilemma 228 Active Model Exercise 228 End-of-Chapter Problems 229 Additional Homework Problems 237 Case Study 241
Old Oregon Wood Store 241 Video Case Study 242
Scheduling at Hard Rock Cafe 242 Additional Case Study 242
Payroll Planning, Inc. 242
Chapter 16
JIT and Lean Operations 243
Discussion Questions 243 Ethical Dilemma 243
End-of-Chapter Problems 243 Additional Homework Problems 245 Case Studies 245
Mutual Insurance Company of Iowa 245 JIT after a Catastrophe 245
Video Case Study 246
JIT at Arnold Palmer Hospital 246
Chapter 17
Maintenance and Reliability
247
Discussion Questions 247 Ethical Dilemma 248 Active Model Exercise 248 End-of-Chapter Problems 248 Additional Homework Problems 250 Video Case Study 250
Maintenance Drives Profits at Frito-Lay 250 Additional Case Studies 251
Worldwide Chemical Company 251 Cartak’s Department Store 251
Quantitative Module A
Decision-Making Tools 252
Discussion Questions 252 End-of-Module Problems 253 Additional Homework Problems 260 Case Study 262
Tom Tucker’s Liver Transplant 262 Additional Case Studies 262
Arctic, Inc. 262 Ski Right Corp. 263
Quantitative Module B
Linear Programming 264
Discussion Questions 264 Active Model Exercise 264 End-of-Module Problems 265 Additional Homework Problems 274
Golding Landscape and Plants, Inc. 279 Additional Case Studies 279
Chase Manhattan Bank 279 Coastal States Chemical 280
Quantitative Module C
Transportation Models 282
Discussion Questions 282 End-of-Module Problems 282 Additional Homework Problems 295 Case Study 299
Custom Vans, Inc. 299 Additional Case Study 302
Consolidated Bottling: B 302
Quantitative Module D
Waiting-Line Modules 304
Discussion Questions 304 Active Model Exercises 306 End-of-Module Problems 306 Additional Homework Problems 313 Case Studies 316
New England Foundry 316 The Winter Park Hotel 316 Additional Case Study 317
Pantry Shopper 317
Quantitative Module E
Learning Curves 318
Discussion Questions 318 Active Model Exercise 318 End-of-Module Problems 318 Additional Homework Problems 321 Case Study 322
SMT’s Negotiation with IBM 322
Quantitative Module F
Simulation 323
Discussion Questions 323 End-of-Module Problems 324 Additional Homework Problems 336 Case Study 339
Alabama Airlines’s Call Center 339 Additional Case Study 342
Saigon Transport 342
On-Line Tutorial 1
Statistical Tools for Managers 343
Discussion Questions 343 End-of-Tutorial Problems 343
On-Line Tutorial 2
Acceptance Sampling 348
Discussion Questions 348 End-of-Tutorial Problems 348On-Line Tutorial 3
The Simplex Method of Linear Programming 350
Discussion Questions 350 End-of-Tutorial Problems 350
On-Line Tutorial 4
The MODI and VAM Methods of Solving
Transportation Problems 356
Discussion Questions 356 End-of-Tutorial Problems 356
On-Line Tutorial 5
Vehicle Routing and Scheduling 362
Discussion Questions 362 End-of-Tutorial Problems 363 Case Study 364
Routing and Scheduling of Phlebotomists 364
