Michigan Spring Training

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Michigan Spring Training

2016

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Scott Miller

If I asked you if you wanted to build sales, improve operational efficiency or increase technical knowledge in 2016, what would you say? My guess is that you’d like to see a positive difference in all three.

I’m pleased to share that Munch’s Supply can help. Our Munch University classes have been created to be exactly WHAT you need WHEN you need it.

Conveniently offered at our Brighton and Grand Rapids training centers, we hope you’ll review the spring schedule and choose the offerings that best suit your business goals. All the best,

Scott Miller

Vice President, Munch’s Supply President, Michigan

Welcome to Munch University

Air Conditioner & Heat Pump

Troubleshooting with Mike Prokup

6-hour class $99

No Pressure Selling for CSR’s

with Chris Carlisle

8-hour class $295

S-Series Furnace Program*

with Mike Prokup

6.5-hour class FREE

Would you like to learn how to establish operating performance that matches the efficiency, capacity and reliability levels as specified by the air conditioning manufacturer? Join us and learn the limits of the refrigeration cycle, line-set applications, air volume, compressor and refrigerant/oil/moisture limits along with the service procedures required to achieve proper operation for differing applications and installation conditions. By understanding how systems are engineered, you can correct improper operation and improve equipment performance.

Want to make your business more profitable? This customer service course will give you the skills you need to make your business more profitable. You’ll understand the “value selling” approach to business as well as best practices for uncovering customer needs, dealing with difficult customers and creating a positive experience in every interaction. You’ll leave with the essential knowledge of the features and benefits upgraded comfort systems can provide and a deep understanding of the vital role they play in the sales process as well as the dealership as a whole. For owners, managers or customer service representatives.

The S-Series has arrived! Are you going to embrace the first new furnace platform in nearly 25 years. This state-of-the-art equipment was designed BY dealers, FOR dealers and will improve performance with easier-than-ever installation and service. After a thorough introduction to its features and controls, you’ll leave understanding air volume, capacity and performance. Plus you’ll understand the key details to sell, install and service it. This class is perfect for sales, service, or installation personnel.

*Class available to American Standard and Trane Dealers only.

Course Descriptions

5 continuing education hours

Comfortlink Zoning with Terry Haworth

2-hour class FREE

Questions on Comfortlink? This class is a must! You will leave with an understanding on how to use the IOM with step-by-step installation, setup, service and troubleshooting details.

Light Commercial Troubleshooting &

Product Review with Bill Allen

6-hour class $75

This class will focus on diagnostics and troubleshooting for UCP and ReliaTel controls, highlighting test mode, temporary operation, and default functions to help technicians properly diagnose and repair units in as little time as possible.

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Heat Pumps & Dual Fuel

with Terry Haworth

2-hour class FREE

Ready to master heat pumps? Attend and leave knowing how to calculate the economic and

mechanical balance points, set up airflow at the indoor unit along with wiring, charging and troubleshooting.

Nexia represents a great opportunity for add-on sales. This class will focus on detailed installation, set-up, service and troubleshooting for Nexia and Connected Controls, 824, 850, 950.

Course Descriptions

Gas Furnace Troubleshooting &

Product Review with Mike Prokup

6-hour class $119

Want to learn how to properly troubleshoot gas furnaces? Upon completion, you should be able to identify and correct causes of no heat related to all stages of the ignition sequence timeline. In addition, you’ll also learn service procedures for problems in single-stage and two-stage models as well as standard and variable speed gas furnaces. This class will NOT cover communicating gas furnaces.

5.5 continuing education hours

5 continuing education hours

Nexia & Connected Controls

with Terry Haworth

2-hour class FREE

Time to get comfortable: Tru/AccuComfort

Certification* with Eric Weiss

8-hour class $99

Ready to expand your product offering? In this interactive, hands-on training session, you’ll review the new variable speed outdoor systems AND take a certification exam. Prior to the test, you’ll review the integrated variable speed control (IVCS) board, sequence of operations, system protections, diagnostics and troubleshooting. Note: Dealers must have at least one tech attend training and pass the test to be certified to purchase the outdoor variable speed systems.

Solving Air Volume Problems

with Mike Prokup

6-hour class $99

Does correcting indoor air volume issues present a challenge to you? Charging with subcooling or superheat cannot be accomplished if indoor air volume is not properly adjusted. This class will teach you how to measure indoor air volume using the external static pressure measurement or heat rise method, identify causes of improper air volume and correct and diagnose and address causes of poor air volume delivery to registers. Manual D method of duct design will be introduced along with the proper use of a duct calculator.

Are you still selling two-stage heating and cooling? It’s time to up your game. This class will teach you HOW to sell Tru/Accu-Comfort. You’ll not only learn the benefits of offering a modulating furnace with a variable speed air conditioner but also HOW to blend it into the sales process and seamlessly justify the cost. Prerequisite: Complete the eLearning sales and technical class on the Dealernet or ComfortSite website. Online completion certificate must be provided to register.

Tru/Accu-Comfort Sales

Class* with Tim Farmer

4-hour class FREE

Class Locations

GRAND RAPIDS 5805 Weller Ct. Ste C Wyoming, MI 49509 P (616) 559-0076 F (616) 534-2358 BRIGHTON 7867 Lochlin Dr. Brighton, MI 48116 P (248) 446-4182 F (248) 446-5292 ATTENDEES CAN OFFER AN $800 REBATE ON SYSTEM PURCHASES THRU 6/30/16

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Chris Carlisle

No Pressure Selling

As a sales and marketing manager, Chris Carlile has been instrumental in helping double a business TWICE in 10 years—growing it from 18 million to over $77 million. As a territory sales manager, he earned the National Top 10 Award for outstanding performance and was twice

appointed to the board of directors for one of the largest Home Builders Association in the United States. He has also been featured as an HVAC expert on the largest reaching radio station in Dallas.

Meet the Instructors

Tim Farmer

Ingersoll Rand

Tim Farmer is the Trane Regional Manager for the North and South regions. In this busy role, he works to build brand awareness, provide strategic consulting and grow market share for both distributors and dealers. With more than 25 years of HVAC know-how, his unique perspective and engaging presentation style will leave you ready to expand your sales after this impressive offering.

Mike Prokup

Prokup Media

Mike Prokup is the president of Prokup Media Inc. Prokup Media publishes books as well as educational and diagnostic software for use in the HVACR industry. Michael has 20 years of experience in HVAC training development, field service and speaking. He is an approved training ally and publishing partner with both Trane and American Standard.

Terry Haworth

Munch’s Supply

Terry Haworth started working in his family’s HVAC business when he was old enough to carry his dad’s tool box. When it closed in the early 1990s, he worked for area dealers as both an installer and service tech. He spent the last 11 years as a lead service tech and service manager for a TCS dealer. He joined Munch’s Supply as an FSR last year.

Eric Weiss

Ingersoll Rand

Eric Weiss is the product specialist for the variable speed outdoor product line. He has been with Ingersoll Rand since 2005.

munchsupply.com 855-686-2464 GRAND RAPIDS 5805 Weller Ct. Ste C Wyoming, MI 49509 P (616) 559-0076 F (616) 534-2358 BRIGHTON 7867 Lochlin Dr. Brighton, MI 48116 P (248) 446-4182 F (248) 446-5292 MADISON HEIGHTS

30000 Stephenson Hwy Unit C Madison Heights, MI 48071 P (248) 826-6882 F (248) 544-3695 TH Anniversary 1956-2016 TH Anniversary 1956-2016 Bill Allen Munch’s Supply

Bill Allen is a commercial specialist with Munch’s Supply. He joined the company in 1993 and is eager to share his 20+ years of industry knowledge in our light-commercial and troubleshooting class.

Have you received a copy of

our 2016 catalog? Contact

your Territory Manager

or complete the form at:

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Company Name Phone

Contact Name Email

Address

City State Zip

Comfortlink Zoning - FREE

o Tuesday, March 8 - 4:00 p.m. - 6:00 p.m. - Grand Rapids

Attendee Attendee Attendee Attendee o Wednesday, March 9 - 4:00 p.m. - 6:00 p.m. - Brighton

Attendee Attendee Attendee Attendee

Heat Pumps & Dual Fuel

- FREE

No Pressure Selling for CSR’s - $295 per person

o Thursday, March 24 - 8:00 a.m. - 4:00 p.m. - Brighton

Email your training request to cara.nicholson@munchsupply.com or fax to 815-207-6533.

Please note, dates are subject to change. Payment Method:

o Munch’s Charge Account P.O. #

o Check Enclosed Check #

o Credit Card - Please call 815-215-5031 to pay by credit card.

Cancellation Policy: In an effort to keep class costs at a minimum as well as providing an accurate amount of class materials and refreshments, we ask that all cancellations take place at least one week prior to the date of the class. Failure to cancel prior to one week before the class will result in your company being charged for the full amount of the class.

Register Today

Course Selection

*Class available to American Standard and Trane Dealers only. See back for more classes.

Light Commercial Troubleshooting & Product Review

- $75 per person

oThursday, March 3 - 8:00 a.m. - 2:00 p.m. - Brighton

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Time to get comfortable: Tru/AccuComfort Certification*

- $99 per person

o Wednesday, April 27 - 8:00 a.m. - 4:30 p.m. - Grand Rapids

Attendee Attendee Attendee Attendee o Thursday, April 28 - 8:00 a.m. - 4:30 p.m. - Brighton

S-Series Furnace Program*

- FREE

o Thursday, April 14 - 9:00 a.m. - 3:30 p.m. - Brighton

Attendee Attendee Attendee Attendee o Thursday, April 21 - 9:00 a.m. - 3:30 p.m. - Grand Rapids

Air Conditioner and Heat Pump Troubleshooting

- $99 per person

o Tuesday, April 12 - 9:00 a.m. - 3:30 p.m. - Brighton

Attendee Attendee Attendee Attendee o Tuesday, April 19 - 9:00 a.m. - 3:30 p.m. - Grand Rapids

Course Selection

Tru/Accu-Comfort Sales Class*

- FREE

o Wednesday, April 6 - 8:00 a.m. - noon - Grand Rapids

Attendee Attendee Attendee Attendee o Thursday, April 7 - 8:00 a.m. - noon - Brighton

Solving Air Volume Problems

- $99 per person

o Wednesday, April 13 - 9:00 a.m. - 3:30 p.m. - Brighton

Gas Furnace Troubleshooting and Product Review

- $119 per person

o Wednesday, April 20 - 9:00 a.m. - 3:00 p.m. - Grand Rapids

Nexia and Connected Controls

- FREE

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EPA and NATE Testing Selection

EPA Testing

Test Date: 03/22/2016 Fee: $75

NATE Testing

Test Date: 04/25/2016 Fee: See below

Munch’s Supply offers four exam and pricing options for NATE testing. See testing registration page for complete details.

The EPA passed regulations concerning the proper handling of refrigerants (Clean Air Act, Section 608). In an effort to guarantee that service persons have read and understand these regulations, the EPA requires that all service persons pass an exam and become certified in proper refrigerant handling techniques.

According to a survey by Decision Analyst Inc., 90 percent of consumers prefer a certified HVACR technician to service their heating and cooling systems. It is no surprise that consumers want a job done right the first time. Call-backs are not only expensive to you and inconvenient to your customers, they can undermine the relationships with your customers you have worked so hard to establish. Do not let an inexperienced, non-certified technician put your business at risk.

Testing can be arranged for training centers at any of our seven convenient locations.

EPA Testing

03/22/2016 2:00 p.m. - 4:00 p.m.

Name Testing Location

Company Name $75 PRICE PER ATTENDEE TOTAL TEST

PLEASE NOTE: Cell phones, Blackberries, scientific calculators, etc. WILL NOT be allowed in the testing room. If they are brought in, they will be collected by the testing proctor, and returned to you after the testing is complete. ALL TESTING MATERIALS WILL BE PROVIDED BY MUNCH’S SUPPLY.

IMPORTANT: To receive your NATE study guide, payment must be made at the time of pick up. If you have an open charge account with Munch’s Supply, the NATE study guide will be billed to your account under existing terms. The cut-off date for registration is 04/04/2016.

Name Email (required)

Company Name

NATE ID (if applicable) Testing Location

$379 $160 $160 $49 ea BEST VALUE!

NATE Testing: Complete Package Includes Core Exam + One Special Exam and Study Guides

04/25/2016 1:00 p.m. - 5:00 p.m. You must pass both the core and one specialty exam to be NATE Certified. Choose one: o Air Distribution Service o Air Distribution Installation o Air Conditioning Service

o Air Conditioning Installation o Heat Pump (includes A/C) Service o Heat Pump (includes A/C) Installation o Gas Heating Service o Gas Heating Installation o Oil Heating Service o Oil Heating Installation

NATE Testing: Specialty Exam Only Ideal for contractors who have passed a core exam within the grace period.

04/25/2016 1:00 p.m. - 5:00 p.m. You must pass both the core and one specialty exam to be NATE Certified. Choose one: o Air Distribution Service o Air Distribution Installation o Air Conditioning Service

o Air Conditioning Installation o Heat Pump (includes A/C) Service o Heat Pump (includes A/C) Installation o Gas Heating Service o Gas Heating Installation o Oil Heating Service o Oil Heating Installation

NATE Testing: Core Exam Only Ideal for contractors who have passed a specialty exam within the grace period.

04/25/2016 1:00 p.m. - 5:00 p.m.

NATE Testing: Self Study GuidesIdeal for reference, choose as many as you need.

o Core Essentials o Air Distribution o Air Conditioning o Heat Pump (Includes A/C) o Gas Heating o Oil Heating