PrograM-Brochure
Authorized
iGeL Partner
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IGEL Technology
IGEL Technology is one of the largest thin client vendors and market leader in its home country of
Germany as well as Europe’s leader in Linux Thin Clients. IGEL produces thin client hardware based on
Linux and Microsoft
®Windows
®. In addition IGEL offers software solutions to convert PCs as well as
thin clients from other vendors into IGEL-like thin clients that can be administrated by the IGEL remote
management tool.
The Universal Desktop strategy is unique and enables organizations to access very efficiently different types of IT-infrastructures and offers the customer a flexible choice of server-based applications. The software, or firmware, embedded in each IGEL Universal Desktop is highly multi-functional and contains a large collection of server-based protocols, software tools and software clients for connecting to Server Based Computing via Windows®, Citrix® and Linux, as well as to virtual
desk-tops (Red Hat® SPICE, VMware®, Citrix®, Microsoft® and
others), Legacy Host-, SAP-, Java- or web-applications and VoIP.
In addition, IGEL offers the possibility to migrate existing PC or old thin client hardware with the Universal Desk-top Converter Software (UDC) into fully manageable IGEL Universal Desktop thin client-like devices, extending the life time cycle of the old hardware.
The Universal Desktop Converter Software is an ide-al introduction to thin client technologies and minimizes the initial procurement costs of new client hardware. The administration of the Universal Desktops and the conver-ted systems is realized through IGEL’s Universal
Manage-ment Suite; an extremely powerful yet easy to use soft-ware that allows the user to remotely deploy and manage the thin client estate. This keeps total cost of ownership to a minimum, accelerates return on investment (ROI), optimizes security and ensures maximum desktop pro-ductivity and uptime.
For a maximum of security all Universal Desktops sup-port various VPN- and Smartcard-solutions. Partnerships with specialized, well-known technology companies ensure a quick and flexible reaction to any kind of new requirement on the market and a high level of quality.
Concept for Successful Growth
IGEL support for all resellers
The IGEL Partner Program is designed to provide all the channel partners with sales and marketing support without registration. IGEL Technology has experienced dramatic growth over the last few years, and this is due to the strong relationships IGEL has with its partners around the world. IGEL provides support to all partners to encourage mutual growth.
Authorized IGEL Partner
In addition for the support available to all resellers IGEL offers to become an Authorized IGEL Partner (AIP), which requires purchasing the Authorized Partner Package. This gives access to trainings, demo hardware, promoti-onal materials and direct support at a special price. Once training is completed, you will receive the Authorized IGEL Partner certification, which will differentiate you from the competition. Become an Authorized IGEL Part-ner today and take advantage of the extra services and benefits regarding Sales, Marketing and Support.
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The Three Pillars
The IGEL Partner Program is built on three pillars:
uidance
quipment
raining
The Benefits:
Your entrance to a worldwide growth market with additional sales figures
Huge cross-selling opportunities
Additional business opportunities through out-sourced administration
The IGEL Partner Program
As a driving force in the thin client market, IGEL does not only offer you first-class products, but also
excellent service and partner support. The Partner Program addresses channel partners with a bundled
range of services and benefits into one comprehensive concept.
Thus you gain advantage related to knowledge, equip-ment and expertise compared to the competitive mar-ket and the opportunity to further push your business’s success.
Above-average growth
All around the world, thin client computing is showing a stable and strong upward trend. Analysts at IDC and Gartner anticipate continuous, double-digit growth in
coming years, and suggest that Western Europe, the U.S. and Japan will be the main growth markets. In 2010 IGEL again followed this trend and generated growth of more than 28.5%.
The most important operating systems in the thin client sector are Linux and Windows® ES. And with both Linux
and Windows® solutions, IGEL is ideally positioned for
you to take advantage of this growth. The market is ready for you to become a successful IGEL Partner.
.
Evolution of the Thin Client Market
(IDC 2010, Is 2010 and Prognose 2011-2014)1,0 0,0 2,0 3,0 4,0 5,0 6,0 7,0
2010
3,8
2011
4,7
5,7
6,7
7,8
2012
2013
2014
Year
Units in Mio.
iGeL technology
Authorized
Partner
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Guidance – IGEL Supports You
To IGEL Technology, ‘Guidance’ means providing enhanced information and support, from a technical
perspective, as well as support regarding sales, marketing, presales, consulting & training. You gain a
significant head start over your competitors, increasing your ability to succeed.
Information
In addition to providing an international Partner Hotline, calling +49 (0) 421 52094 2000, for project-specific questions, IGEL provides you, in coordination with the development department and corresponding to the project size, the implementation of customized solutions.
Sales
To help partners drive sales, the IGEL Partner Program offers regular sharing of information, corporate and pro-duct-focused news, updates, activities and events. Other important components are: on-site support on national and international projects. Following successful registra-tion of a deal via the online Project Registraregistra-tion Sheet, IGEL will guarantee project prices.
You can also use the Partner Hotline to get help with required documents and putting together proposals. On larger projects, IGEL will provide technical presales sup-port. In some cases, IGEL will even buy back used IGEL equipment from customers. This is of particular benefit to non-profit or public sector organizations.
Sector-Specific Solution Competence
IGEL has fine-tuned its products to the specific needs of a wide range of different industry sectors. Many years of project experience and collaboration with specialized partners, have given IGEL sector-specific know-how e.g., banking & finance, education & research, government, healthcare, insurance, retail, logistics, utilities and more. IGEL wants to share this knowledge with you through its Key Account Management.
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IGEL Services
Benefits for You as IGEL Channel Partner
All
AIP
Information
Dedicated contact person Answers your queries and provides technical solutions for developing business
Technical support Provides assistance on request for quotation, information etc. for projects
International Partner Hotline Ensures speedy answers to all your sales and technology questions
Flexible response for individual customer requirements Flexible product development allows IGEL to customize your projects for specific industry or customer
requirements
Whitepaper, backgrounder and presentations for background knowledge IGEL Technology differentiates you apart from competitors with in-depth market and competitive information, and builds your capabilities and credibility
Channel-Newsletter Provide clear and concise information on IGEL activities
Sales
International sales support Ensures project protection, even across borders
Reliable trade price list Provides a solid basis for cost proposals, consistancy and promotes customer relations
Access to requests for quote Supports you in the creation of project bids and terms and conditions
Project protection after online registration www.igel.com Limits competition between IGEL partners
Project support via pre-sales engineers Personal support at no charge enables smaller partners to execute larger project
Sales only via channel No competition through direct sales
Trade in repurchase/resale of old and used thin clients Promotes procurement of new devices; relieves you of administrative work
Sector Solutions Competence
Key Account Managers for: Banking & Finance, Education & Research, Government, Healthcare, Insurance, Retail, Logistics and Utilities
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Equipment – Let IGEL Prove It To You
Online
IGEL Authorized Partners are listed on the website with a logo and click-through link, driving traffic to you and expanding your online presence.
Empowering our partners with quality products and good margins are the critical components in driving
growth. With a wealth of marketing materials and services at your disposal, you’ll be able to process
customer inquiries better and handle project transactions more successfully.
Products and Technology
IGEL offers a free “try before you buy” service for
customers, and free phone support to both customer and partner during the trial period. You can also obtain products and accessories at reasonable NFR prices for your own use, in new business presentations or at trade shows. Depending on project size, IGEL’s products can be custo-miz ed to specific customer requirements by custocusto-mizing the firmware. IGEL has a policy of continuous development on both the Linux and Windows® platforms ensuring software
currency and versioning for the life of the product and three years after EOL.
Conditions and Marges
IGEL is only successful if you are successful. So IGEL offers you competitive prices and good margins to provide you the shortest path to profitable deals.
Marketing
Promotional and background materials on products, sector solutions and technology are an important component of the IGEL Partner Program. IGEL will also support you with individually tailored marketing activities (mailings with follow-up actions, for example). IGEL
has prepared a range of PowerPoint presentations that set out the key marketing messages you will need to convince customers on product and technology issues. IGEL will also work with you on joint PR and publicity and can help you create press releases, technical white papers and customer success stories. Just get in touch with the marketing department.
Events
IGEL will support partners in their own events or – on a case-by-case basis – e.g. at industry specific conferences. ICEL can further help you with sponsoring and by providing you branded event materials. If appropriate, IGEL also helps you take advantage of speaking opportunities by providing you with presentations and guidance.
Support and Service
The IGEL Partner Program expands its existing service concept and offers in-depth consulting and sales support throughout all the phases of a project. Technical support is available by phone and via a free email support service.
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IGEL Services
Benefits for You as IGEL Channel Partner
All
AIP
Hardware
Free „try before you buy“ service for customers; phone support for customers and partners throughout test period
Gives your customers the benefit of 30 days’ familiarization with the product – at no charge. Allows them
to fully understand the capabilities of the products and their characteristics Discounted equipment for own use and for presentation purposes Build-up your own expertise with IGEL products and technology – at reduced prices
Financial
Competitive prices and terms and conditions Helps to ensure that you are ahead of the competition
Good margins Generate profits for you, the IGEL channel partners
Special project pricing (only after formal online project registration) Makes you more competitive, deal registration
Marketing
Marketing communications material with your printed logo/address Material can be used to support sales Marketing activities individually tailored to your needs Make use of materials developed specifically for your sector or target group Multi-channel marketing support PR/public work, shared success stories and case studies, presentations, email shots Equipment for trade fairs/exhibitions, personnel at exhibitions Enables you to demonstrate “up close“ the full range of IGEL products (available at reduced prices) Dedicated contact person Your direct line to the marketing department to ensure that your needs and ideas will be realized as soon as possible Online advertisement The marketing department supports you with static and dynamic banners or flash banners for your website
Events
Joint road shows Sponsoring, personal and product-related support
PoS-Material Use IGEL branded panels, posters, pop-up stands in display windows and at trade shows
Presentation materials from IGEL Present products and services to potential customers
Products and Technology
Outstanding breadth and quality of products With Windows® or Linux operating systems, IGEL products are ideal for both large and small networks
Product customization Firmware adaptations make it possible for you to offer customized solutions
Continuous product development in Germany The technology is developed centrally in Germany and can be quickly and efficiently fine-tuned according to the customer needs
Online
Updates and IGEL Universal Management Suite can be
downloaded at no charge Software is always available in its latest version
Partner events listings The IGEL website has 750.000 visits per year, enabling you to participate at IGEL’s marketing activities Partner Central: Download area for datasheets, photos,
Training – IGEL Education
Whether you need to refresh your knowledge of IGEL products, take an in-depth look at the underlying
technology, or develop new expertise in industry sectors, IGEL´s training provides you with tools for better
business with your customers.
Qualification and Training
Sales and technical training sessions are held on a regular basis and are designed to give you the knowledge and expertise to lift your business above the competition. By providing you with valuable insider knowledge and tips, IGEL can help you win and implement more effective and successful projects.
IGEL provides training courses designed to help you to get the most out of your IGEL thin clients
Introduction to IGEL Technology (Webinar) Knowledge needed to position and demonstrate IGEL’s Universal Desktops
IGEL Fast Track Training
Comprises latest technical features and sales relevant information
Update-Training for Authorized IGEL Partner A recertifications has to be done once a year via a webinar.
Support-Training
Learn to support your customers. Through a specific technical training you gain the knowledge to support your customer.
IGEL Network Administration
Hands on Universal Management Suite training
Visit the IGEL website for more information about the training sessions, training dates and registration:
IGEL Services
Benefits for You as IGEL Channel Partner
All
AIP
Qualifications / Training
Regular sales and marketing training sessions throughout Europe High-quality training directly “from the source“, available at multiple locations Regular technology training sessions Gain an introduction to server-based computing and virtualization with thin clients or become a specialist in support, pre-sales or remote administration with the IGEL Universal Management Suite
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EMEA (HQ) IGEL Technology GmbH Hanna-Kunath-Str. 31 D-28199 Bremen I Germany Tel +49 (0) 421 52094 0 Fax +49 (0) 421 52094 1499
United Kingdom & Ireland
IGEL Technology Ltd Merlin House Brunel Road
Theale I Reading I Berkshire RG7 4TY I United Kingdom Tel +44 (0) 118 340 3400 Fax +44 (0) 118 340 3411
United States, Canada & Mexico
IGEL Technology America, LLC 2106 Florence Avenue Cincinnati
OH 45206 I United States of America Tel +1 954 739 9990
Fax +1 954 739 9991 [email protected] Toll free (US only): +1 877 GET IGEL
iGeL technology
Singapore
IGEL Technology
Care of: C. Melchers GmbH & Co. Singapore Branch 101 Thomson Road # 24-01/05 United Square Singapore 307591 Tel +65 6259 9288 Fax +65 6259 9111 Hongkong IGEL Technology
Care of: Melchers (H.K.) Ltd. 1210 Shun Tak Centre I West Tower 168-200 Connaught Road C. Hong Kong I China Tel +852 2546 9069 Fax +852 2559 6552
IA 2-year thin client hardware warranty for end customers (after date of delivery) comes as standard. After an online registration this warranty will be extended for 3 years to a 5-year warranty (IGEL UD2, UD3, UD5), or for 1 year to a 3-year warranty (IGEL UD9). The warranty upgrade does not cover any additional hardware options. IGEL is a registered trademark of IGEL Technology GmbH. All hardware and soft-ware names are registeres trademarks of the respective manufacturers. Errors and omissions excepted. Subject to change without notice.
©10/2011 IGEL Technology
192-INT-1-2 I WEEE-Reg.-Nr. DE 79295479
