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Analysis of open-ended question responses reporting user satisfaction with library services using an interactive visualization tool.

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Academic year: 2020

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Figure

Figure 4: The user selected to view all success (positive) comments about the  HSL’s (Health Sciences Library) reference services (I-D-1)
Figure 5:  ICIS’s search features:  keyword search, filter by library, and filter by  comment type
Figure 8:  ICIS in "Home" or starting position. Note how all library comments and  comment types are selected as the default
Figure 10: ICIS in "Show All" view. Note how comment text is displayed and the  color coordination of the highlighted comment number in the text and comment  type tab
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