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Critical success factors of service quality in hospitals: A hybrid fuzzy multiple attribute decision-making approach

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Figure

Table 1. selected criteria for evaluation of service quality in hospitals
Fig 2. Selected criteria and sub-criteria using fuzzy Delphi method Step 1•Finding the main criteria using fuzzy Delphi
Table 2. Fuzzy DEMATEL linguistic terms   Crisp data  Fuzzy data  Language variable
Table 5. Effects of criteria and sub-criteria
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