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Mitel MarWatch. Webinar. Pardeep Koonar Director of Sales Martello Technologies November 13, 2014

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Mitel MarWatch

Webinar

Pardeep Koonar

Director of Sales

(2)

| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

MarWatch Business Case

2

PROBLEM

1,000+ accounts already use it.

Version 5 - five years of in-market operation.

Offered by Mitel as part of its programs & services.

MarWatch - the new standard

for proactive fault &

(3)

Proactive Support for Business Success

PROBLEM

Fault & Performance Management software

for Mitel unified communications.

Detect & address problems BEFORE they impact the user

Lower support costs

Drive recurring services revenue

Speed problem-to-resolution

Use IT resources more efficiently

(4)

| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

MarWatch Snapshot

4

Secure

Remote

Access

Reduce costs by eliminating up to 80%

of onsite visits.

24/7

Performance

Monitoring

Detect problems BEFORE service

quality is impacted.

Real-time

Alerts

Fast problem-to-resolution.

Detailed

Reporting

Quality, timely & professional

(5)

Mitel Fault & Performance Management Offerings

Mitel Cloud Solutions (NetSolutions)

MiCloud (MarWatch an optional component)

TotalSolution Program (TSP)/Mitel Maintenance

Contract

Remote Monitoring & Access Service (RMAS)

Premium Software Assurance & Support

(premise-based authPARTNER sales)

Mitel MarWatch (partner-managed SaaS product)

Powering business connections with Mitel.

Starting in

MiCloud

2.0

.

Mitel

Managed

Partner

Managed

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Premium Software Assurance for authorizedPARTNERS

6

Mitel MarWatch is now part of

Premium Software Assurance

& Support, available to

authorizedPARTNER

sales/renewals on Mitel

premise-based products.

Getting Started in 3 Steps (authorizedPARTNERs):

Contact Us

Respond to the

email from

Martello, or

contact us:

support@martell

otech.com

613.271.6098

Set Up

Our Support

Group will set you

up quickly with

login credentials

for MarWatch.

Get Started

Add devices and

start using

MarWatch

Service

Providers -

starting in

MiCloud 2.0

.

Details coming

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Secure Remote Access

8

No VPN required

Single click access to monitored devices

Integrated web-proxy server for remote access

to Mitel Embedded System Management (ESM)

interface

Access Control List (Blacklist/Whitelist)

Remote Access Network Tools (Ping, Traceroute)

Reduce onsite support visits by up to 80% -

with secure remote access from anywhere.

COMING

SOON

Single Sign -on

(SSO) to

remote

systems.

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Performance Monitoring

Voice Quality R Factor Ratings by Call

RTT, Jitter, Packet Loss metrics

System Performance Metrics: Memory & CPU

utilization, disk usage, digital trunk utilization

System Reachability and Availability

Inventory (system hardware, software information,

hardware ID, App Record)

Handset connectivity to MiVoice Business/MiVoice

Border Gateway (teleworker sets)

24/7 performance and

availability monitoring

proactively detects issues

.

SOON

COMING

Active Testing

Tools

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Advanced Management Features

10

• Scheduled and on-demand backups for MiVoice Business.

Secure Offsite Backup

• Inventory of MiVoice Business and MBG handsets, with alarms for

disconnected sets.

IP Set Monitoring

• Servers, routers, managed ethernet switches, etc.

Third-Party Device Support

• Improved tools (incl. Ping/Traceroute) to identify root cause of problems.

Active Testing

• Expanded device support, including MX-ONE and customer-configurable

devices.

Expanded SNMP Device Support

COMING

SOON

COMING

SOON

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Real-Time Alerts

Alerts by email, SMS,

Twitter

System alarms warn

users when thresholds

are being maximized or

breached

Selective alerting to filter

alarms by customer

region, severity, time of

day, or time of week

Alarms colour coded by

location and severity and

displayed on map

ALARMS:

• Voice Quality

• System

• License Expiry

• Remote access security violation

• Memory utilization

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Detailed Reports

12

Performance and availability history at-a-glance.

Monthly or on-demand

PDF format, via email

Customizable message and logo space

COMING

SOON

Predictive

Analytics

Reports include:

• Customer device inventory

• Performance data (by device)

• Device availability summary

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Powerful Dashboard

Standard Web browsers

(Internet Explorer

®

and

Firefox

®

)

Secure – HTTPS / SSL

Mobile Optimized (iOS,

Android tablets,

smartphones

)

Critical data – alarms, map

view, inventory.

Custom dashboard views.

Brandable – logos, color

schemes, fonts, etc.

COMING

SOON

Multiple Reseller

Access Levels

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Supported Mitel Devices & Applications

14

MiVoice

Business

MiVoice

250

MiCollab

MiContact

Center

(Business/Enterprise)

MiVoice Border

Gateway

(SIP & Teleworker

VQ)

Mitel Business

Dashboard

MiVoice Call

Recording

(Oaisys)

NEW

NEW

COMING

SOON

MiVoice

MX-ONE

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Third-Party Device Support

Managed

Ethernet

Switches

Servers

(Windows,

Linux)

Routers

Uninterruptible

Power Supplies

(UPS)

Innovation

InnLine Voice

Mail

Red Box Call

Recorder

NEW

NEW

COMING

COMING SOON:

(16)

| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Demo

(17)

Questions?

Pardeep Koonar

Director of Sales

Martello Technologies

+1 613.271.5979

References

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