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Release Notes Summary
Release Notes for Good Mobile Service Management 8.2 Service Release 1 (SR1) include the sections below. Features and Updates for Good Mobile Service Management 8.2 SR1
Installation Paths Installation Procedures Known Issues
Features & Enhancements for Good Mobile Service
Management 8.2 SR1
New Feature Description
Operations Monitoring Enhancements
Good Dynamics Diagnostic View
The GD Diagnostic View now includes the following tier and data enhancements. The User Diagnostic View now includes a Registration Tier that displays
registration activity for each app.
The connection type (NOC/Direct Relay) is now displayed for Good Proxy servers to indicate the routing that each transaction went through.
Tiers can be expanded and collapsed on the node chart
Accordion details now display the last connected Good Proxy and App servers for more fluid linking and troubleshooting.
Event Console The Event Console now includes an option to save filters which
improves user workflows and preserves filtered data. Users with administrative rights may create, remove and apply filters to event console data.
Previously, Event Console filters would be applied to the data immediately upon being selected. An ‘Apply’ button has been added to the dashboard to allow all selected filters to be applied at one time, improving performance and reducing filter application time.
New Feature Description
Service Desk Enhancements Additional features have been added within the Message and Application tabs
on the Service Desk web console page.
When mail flow has not been detected for a Good Work device, the Messages Tab will display the last time the device synced with the system in lieu of presenting message flow.
The Application Tab will display Good Dynamics apps listed along with a direct link to the User Diagnostic page. Upon selecting the link, the User Diagnostic page will open and will automatically display activity for the previously selected app.
Good Dynamics Monitoring
Enhancements MSM will now detect when application traffic routed through Direct
Connect begins routing the majority of its traffic through the Good NOC and trigger alerts regarding potential failover or configuration changes that may impact user experience.
Refined alerting in low use environments or for low use apps (e.g.,
POCs) to minimize false positives and noise.
App Dashboard
The app dashboard can be filtered to show data throughput from the Good Proxy servers. The internal name now appears parenthesized after the friendly name to add clarity.
Alerting Enhancements**
Refined alerting logic for Good Proxy App Requests, Presence, ActiveSync Connections Dropped, and System Health (Log Collector Availability and GD App Sync) to generate genuine alerts and minimize false positives.
Good MSM Administrator Configurations
Optimal Active Directory (AD) Sync for all ActiveSync devices
Good MSM now provides the option to discover Good Work only, ActiveSync, or all devices from the CAS/MBX logs in Optimal AD Sync mode.
Tuning Utility
This utility allows customers with large MSM deployments to select from size-based recommended tuning templates or to define changes in a file and have those tuning changes preserved across patches and upgrades, and replicated across deployments.
Import/Export Utility This utility allows users to replicate configurations across multiple MSM
instances.
New Feature Description
Database Password
Change MSM will now create new passwords during installation instead of using a default database password. Support for Monitoring Good
Control High Availability
The Good MSM Administrator Settings page will now provide additional
parameters in order to support High Availability configurations for Good Control database servers.
Maintenance Panel Previously, the Maintenance panel was only available as certificates were
approaching the expiration period. As an enhancement, the Maintenance panel will be available permanently on the MSM Admin page to allow users to regenerate certificates requests.
BT-Services Utility Allows services to be stopped and started from a common interface.
BT-Certificates Utility Allows users to request third party signed certificates.
Security Enhancement The installer will restrict access to configuration files containing obfuscated
passwords to accounts with the administrator role. Features and descriptions that appear with an asterisk (*) were added during this release.
Upgrade Paths to 8.2 SR1
The table below contains the certified paths to upgrade from an earlier version of Good MSM to the latest release, Good MSM 8.2.
SRX= The last service release (rolling patch) version applied in your environment UP=Upgrade installation
SR=Service release
Current software version in your environment
Required path to upgrade to Good MSM 8.2
8.2 8.2 MR > 8.2 SR1
8.1 8.1 SRX > 8.1 Latest SR (SR1) > 8.2 SR1
8.0 8.0 SRX > 8.0 Latest SR (SR3) > 8.2 UP > 8.2 SR1
7.5 7.5 SRX > 7.5 Latest SR (SR13) > 8.2 UP > 8.2 SR1
7.2 7.2 SRX > 7.2 Latest SR (SR19) > 7.5 UP > 7.5 Latest SR (SR13) > 8.2 UP > 8.2 SR1.
7.0 7.0 SRX > 7.0 Latest SR (SR24) > 7.2 UP > 7.2 Latest SR (SR19) > 7.5 UP > 7.5 Latest SR (SR13) > 8.2 UP > 8.2 SR1.
6.X Any customers on 6.x or earlier versions are not advised to use the upgrade paths to come to 8.2 . A new installation of 8.2 is required.
!
Note: Tone directory will be empty. Product documentation can now be found on the Good MSM Page on the Product Documentation is no longer packaged with the build. The documentation folder in theInstalling the Good MSM Software
For new single server installations, follow the instructions below. New Installations-Single ServerFor new installations, run the Integrated Installer, followed by the patch.
1. Download the compressed Integrated Installerfile onto the Good MSM server and extract the entire contents of the .zip file.
2. Navigate to the newly-extracted folder, right-click the Good MSM-8.2.0.0.x.x.exe file and select “Run as administrator” to begin the installation.
3. When the installation wizard appears, click the Next button to begin the installation 4. When the installation has completed, click the Done button to exit the installation 5. Reboot the server. Log back in.
6. Download the compressedPatch file onto the Good MSM server and extract the entire contents of the .zip file.
7. Navigate to the newly-extracted folder, right-click the Good MSM 8.2.0.1.x.x.exe file and select “Run as administrator” to begin the installation.
8. When the installation wizard appears, click the Next button to begin the installation 9. When the installation has completed, click the Done button to exit the installation.
New Installations-Dual Servers
For new dual server installations, follow the instructions below.
1. Log onto the Repository server using the Good MSM service account.
2. Download the compressed Integrated Installerfile onto the Good MSM server and extract the entire contents of the .zip file.
3. Navigate to the newly-extracted folder, right-click the Good MSM-8.2.0.0.x.x.exe file and select “Run as administrator” to begin the installation.
4. When the installation wizard appears, click the Next button to begin the installation 5. When the installation has completed, click the Done button to exit the installation 6. Reboot the server. Log back in.
7. Log onto the Application serverusing the Good MSM service account.
8. Download the compressed Integrated Installer file onto the Good MSM server and extract the entire contents of the .zip file.
9. Navigate to the newly-extracted folder, right-click the Good MSM-8.2.0.0.x.x.exe file and select “Run as administrator” to begin the installation.
10. When the installation wizard appears, click the Next button to begin the installation 11. When the installation has completed, click the Done button to exit the installation 12. Reboot the server. Log back in.
contents of the .zip file.
!
Important :Server only.If applying the patch in a dual server installation, the patch must be installed on the Application14. Navigate to the newly-extracted folder, right-click the Good MSM 8.2.0.1.x.x.exe file and select “Run as administrator” to begin the installation.
15. When the installation wizard appears, click the Next button to begin the installation 16. When the installation has completed, click the Done button to exit the installation
Special Instructions
Loading Analyzers
After installing the patch, analyzers must be reloaded within the Admin Console. Expand the Object Panel and right-click the object to be deployed. Select Deploy Infrastructure.
To load a single analyzer, right-click the row containing the UID of the analyzer and select Load from the right-click menu.
Monitored Servers
Monitored servers must be running at the time of the upgrade or patch installation. This will allow the discovery job to ping and detect the servers.
Resolved Issues
Ticket Description
MSMCORE-1371 Resolved an issue that resulted in extended processing times for the GD Full Sync while the t_
gc_event_logs table was being populated.
MSMGDOPS-3371 In some upgrade installations, MSM consumed all available disk space. This issue has been
resolved.
MSMCORE-1370 Resolved an issue that prevented new Good Proxy servers from being discovered in monitored
Good Dynamics environments.
MSMGDOPS-3400 Resolved an issue that created a deadlock in the CO_APP_EVENTS table.
MSMGDOPS-3460 Limited the scope of the Log Collector Availability rule to reduce system alerts.
MSMCORE-1406 In some environments, an issue prevented the system from generating Device Inventory
Change Audit Reports in the XLS format.
MSMCORE-1402 Resolved an issue that caused the No Use Report to display data for stale users and devices
MSMCORE-1400 Resolved an issue that led to extended upgrade completion times.
MSMGDOPS-3418 In some environments, device actions and details failed to register on the Service Desk’s History
tab.
Known Issues
Ticket Severity Description
MSMGDOPS-3064 P2 In some instances, the BlackBerry User link in the Event Console is directing users to an error page. This issue will be fixed in a subsequent release.
N/A P2 The current GEMS release includes a version number in the path for the Karaf logs
which will require customers to go into MSM and update the directory with new mappings for the EWS karaf logs after each MSM upgrade.
Migrating Secondary Log Collectors
If you are upgrading from a version of MSM prior to 8.1, you must complete the steps below to migrate your secondary log collectors to the current version of MSM.
1. First, make a backup of all secondary log collector property files before proceeding. Navigate to XX: drive > BoxTone > Name of your secondary log collector folder/bb-log-reader.properties
2. Navigate to the Windows Services snap-in. 3. Stop all secondary log collector services. 4. Double-click the service.
5. Copy the “Service name” from the General tab 6. Open the CMD line as an administrator
7. Type sc delete <Service name>. This will remove the service. 8. Repeat steps 4-7 for each secondary log collector instance
9. Refresh the service window, each of the secondary log collectors should be gone now. 10. Upgrade to the latest version MSM
11. Recreate the secondary log collector instances via the Advanced Settings Panel instructions in the Configuration and Administration Guide.
Version 8.2
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Notice
The material in this document is for information only and is subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, Good Technology Inc. assumes no liability resulting from errors or omissions in this document, or from the use of the information contained herein. Good Technology Inc. reserves the right to make changes in the product design without reservation and without notification to its users.
Release Date October 22, 2015
