Concerns and Complaints about Health Services in Wales. Concerns and Complaints about Health Services in Wales

Speech-Language Pathologist: Address your concerns to the SLP first, to the health care facility second, thirdly to the provincial association of speech-language pathologists or

This policy sets out the principles for the Trust’s Management of concerns in compliance with the NHS (Concerns, Complaints and Redress) (Wales) Regulations 2011 and in

The policy has been developed to provide clear best practice guidelines on the approach and procedures to be followed when handling and managing compliments, concerns and

SECOND AND FINAL STAGE (INDEPENDENT REVIEW) OF NHS COMPLAINTS PROCEDURE Under the new legislation created by the NHS Complaints Regulations (England) 2009, if a

compliments, concerns and complaints to ensure this is undertaken effectively, responsively and complies with revised complaints regulations which came into force on 1 April

The Parliamentary & Health Service Ombudsman is an independent body established to promote improvements in healthcare through the assessment of the performance of those

The Independent Complaints Advocacy Northumberland (ICAN) service is provided by Healthwatch Northumberland and is here to support you as a resident of Northumberland to raise

3.5.1 The Board/Cabinet of the public service provider should ensure that the policy is adopted and in place. It is not appropriate for the Board/Cabinet to be involved in