City Transfer Process

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APPROVALS

Position Name Date

President Donna Stobbart

CEO

DISCLAIMER: Neither City Transfer, nor any person acting on its behalf, makes any warranty, express or implicit, with respect to the use of information, data, procedures, practices or recommendations contained within this procedure; or assumes any liabilities related to the use of, or for damages resulting from the use of any such information, data, procedures or recommendations.

RECORD OF CHANGE

Rev. Description of Change Changed By Date

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1.0 PURPOSE

This procedureoutlines how City Tramsfer will train their employees for safe work

and develop their skills so that they can perform at an optimal level while ensuring the safety, health and environment of themselves and their co-workers. The

Employee Training Program is a very important component within the Work Safety System. This will create a qualified workforce, giving employees

opportunities to develop excellent skills, confidence and motivation, so they can perform their jobs safely and effectively leading to a successful business. This procedure will meet or exceed OH&S Regulations.

2.0 SCOPE

This procedure applies to all training delivered to their employees.

3.0 DEFINITIONS

CT _{City Transfer}

CT City Transfer within British Columbia consists of:

• Powell River Division

• Gibsons / Hillside Loading Facility

• Richmond Loading Facility

EOTP _{Employee Online Training Program - a software application}

for the administration, documentation, tracking, reporting and delivery of educational courses or training programs.

4.0 RESPONSIBILITIES

The President of City Transfer, is responsible for overseeing the Training Program and its administration.

The Training Administrator is responsible for implementing and maintaining this procedure and ensuring the following:

• That all training records are tracked and updated

• Re-enforcing management’s commitment to the employee training and

development of their employees

• All employees training needs are met

• Participation in all training being delivered

The Supervisor(s) will be responsible for the following:

• Ensuring that all employees will have the ability to attend all scheduled

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• Working in conjunction with their employees and the Health & Safety

Representative to develop the employee training needs

• Working in conjunction with the Health & Safety Representative to

develop an Employee Training & Development Plan

• Supporting management commitment to worker(s) training and development

• Participating in all training being delivered

The Health & Safety Manager or his or designate will be responsible for:

• Acting as the training coordinator

• Developing the Employee Training & Development Plan in conjunction

with the Supervisor(s)

The Employee(s) will be responsible for:

• Supporting the Employee Training & Development Plan

• Participating in all training being delivered

• Giving feedback on training provided, to ensure that adequate training is

being delivered

5.0 PROCEDURE

5.1 Background

The Employee Training Program will give all employees an opportunity to excel at their jobs and will create a strong foundation for the workforce while improving safety and efficiency. This, in turn, will result in fewer workplace injuries and illnesses.

5.2 Management Commitment

City Transfer management is committed to providing the necessary funds and

scheduling time to ensure an effective Employee Training Program is provided to

all their employees. Both management and employees will be actively involved in the development of all training.

City Transfer management will ensure that the Employee Training Program

provided to all their employees will educate them so that they can grow within the organization and be successful when conducting their work safely.

As a representative of the employer, City Transfer management will commit to

providing all its employees a safe and healthy workplace by educating their

employees in the following:

• Identifying hazards in the workplace

• Preventing or controlling hazards

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• Health & Safety Rights and Responsibilities

• Corporate Safety Policies

• Employee Training Program

• Site Specific Emergency Procedures

• Site Specific Operating Procedures

• Proper use of all personal protective equipment (PPE)

• Proper use of tools and equipment

City Transfer management is also committed to ensure that their supervisors are adequately trained to assist and support their employees to succeed and to fulfill their health & safety responsibilities such as:

• Instructing their workers on Safe Work Procedures

• Training their employees for all work tasks that are assigned to them

• Correcting unsafe acts and conditions

• Identifying hazards

• Communication skills, conflict resolution and problem solving

The City Transfer management supports a strong safety culture by leading by example and embracing the Employee Training Program of their

employees.

5.3 Training Needs Assessments

A Training Needs Assessment is a systematic process for determining and addressing the training needs of the employees. It is a part of planning processes,

used for improvement in the Employee Training Program. The Training Needs

Assessment will identify what type of safety training, technical training and professional development training is required for each employee position.

Each of the department positions must have a Training Needs Assessment

completed. This will give City Transfer the tools to ensure that each employees

training needs are met.

Once completed, the Training Needs Assessment will be used to prepare a

personalized skills training strategy for all departments and its employees.

5.4 Employee Training Program

The Employee Training Program will be developed around the knowledge, skills and training required for all the various positions within the company. This will be

achieved by using the information from each of the department / employee

Training Needs Assessments.

The Employee Training Program is organized in different elements. The three main elements are:

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• Job Specific Technical Training

• Professional Development

5.4.1Core Safety Training

The Core Safety Training elements are devised so employees are trained in all needed disciplines to ensure that they conduct their work in the safest way possible.

Core Safety Training is broken up into three sub-elements:

• Compliance Safety Training

• Facility Specific Safety Training

• Procedure Review Training

5.4.1.1 Compliance Safety Training

Refers to safety training courses that all City Transfer employees must

complete and keep current to meet all Safety Policies and OHS Regulatory training requirements.

The Compliance Safety Training is the minimum standard of safety

training that each employee must have. The Senior Management, with

recommendations from the Health & Safety Advisor and Joint Health &

Safety Committee, will develop the curriculum for the Compliance

Safety Training.

5.4.1.2 Facility Specific Safety Training

Are safety-training courses that have been identified in the training needs assessment for certain positions held within the company.

5.4.1.3 Procedure Review Training

Will ensure that all employees are knowledgeable in all Safe Work Procedures and applicable Operating procedures.

There are two methods employees will be able to review the procedures:

1. Computer Based Training Modules

• Transportation of Dangerous Goods

• WHMIS

• Hoisting and Rigging

All employees will be able to review and access the Computer Based Training Modules on a designated website accessible to all employees. The modules will consist of procedure information, related videos, and competency quiz.

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2. Safety Meeting will cover the review of Safety Topics. Management will notify all employees that missed needed training sessions via email or other means to ensure training is completed as required.

Daily Tailgate Meetings will cover daily safety issues and will be recorded on the Daily Tailgate Meeting template and will be kept in a binder for reference. All the employees that missed the procedure review

will be notified by their Supervisor and will be given the opportunity to

review the procedure.

5.4.2Technical Training

Technical training is developed to teach the employees how to more

accurately and thoroughly perform the technical components of their jobs. Technical skills are job-specific, such as:

• Operating Machinery

• Operating Ramps and Lifting Devises

• Operating Computerized Equipment

All employees with technical training requirements will be evaluated in the

skills / proficiency related to their technical training, so that Management

can support the employees by giving them opportunities for training to improve the identified technical skills.

5.4.3Professional Development Training

Professional Development training courses will support all City Transfer employees

within their roles by allowing them the opportunity to advance within their field of work. Professional development will also allow employees to maintain and improve professional competence and keep abreast of new technology and practices. I.e.: DISPATCHER training

5.5 Training Delivery

The Employee Training & Development will be delivered in ways to ensure

employees benefit from the education provided to them. The employee training will be delivered in the following ways:

• New Employee Orientations

• Safety Meetings

• Classroom Led Training

• On the Job Training (OJT)

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5.5.1New Employee Orientations

New Employee Orientation will cover all the training required for a new

employee to succeed at City Transfer. New Employee Orientation includes

the following training material:

• Introduction to City Transfer

• Corporate Health, Safety & Environment Policy

• Safety Indoctrination

• Site Orientation

• Job Safety & Environment

• OHS Regulations Overview

• Corporate Safety Policies

• Site Emergency Procedures

• Location of the Emergency Equipment

• Location of all safe evacuation routes

New Employee Orientation will be partially conducted face-to-face by the employee’s supervisor. Other delivery methods, such as computer based training and ride-alongs will also be used to train the new employees during

his orientation. ANew Employee Orientation checklist will be used to ensure

the new employee training is tracked during the start of their career with

City Transfer, and that they are trained in all CORE disciplines.

Once a topic has been completed and the employee and his supervisor are

satisfied they will both sign off on the New Employee Orientation check

sheet. The new employee’s progress will also be entered into a computer based training matrix and tracked for the entire length of his or her employment.

5.5.2Classroom-Led Training

Classroom-led training is training delivered in either a classroom or

workplace setting and taught by an instructor that is a subject expert in the material being taught.

Classroom-led training sessions will give the employees one-on-one interaction with instructors who can answer concerns and questions immediately or in a timely matter.

All classroom-led training sessions will be tracked and documented. If an employee self-administrates Computer Based Training, his or her training will be confirmed by a certificate of completion for the course.

Computer Based Training (online training) is delivered using the Litmos LMS

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The computer based traininggives City Transfer the flexibility and ability to provide quality training courses and information to the employees.

Employees can access the training material through any computer or smart

phone, at any time.

5.5.3Safety Meetings

City Transfer will hold both weekly and monthly safety meetings.

Safety meetings may be held more frequently if issues arise or when the

need for more meetings exists. Meetings should be focused and well thought-out, and normally need not exceed one hour unless a specific presentation requires more time.

Safety meetings shall provide an opportunity for all employees to participate in the problem-solving process, review safety issues and present

opportunities for workers to practice safety-related skills and re-commit to safe work performance.

All employees are expected to actively participate in discussions, presentations and problem solving during the safety meetings.

5.5.4On the Job Training (OJT)

City Transfer will also offer employees to learn by on-the-job training. On-the-job training takes place in a normal working situation, using the actual tools, equipment, documents or materials that trainees will use when fully trained. An experienced, trained employee will serve as the instructor, using hands-on training that may be supported by formal classroom training.

City Transfer employees will learn in the real work environment and gain experience dealing with the tasks and challenges that they will meet during a normal working day.

5.6 Monitoring and Tracking

All training documentation will be filed and tracked on the LITMOS LMS system on

the City Transfer website and will give all employees the opportunity to access their profile at any time.

The Training Coordinator or designated person will keep the LITMOS LMS database

up to date.

5.7 Reporting

There will be three different reports generated monthly by the Training Coordinator using LITMOS LMS:

1. Compliance Safety Training Report – This report will capture how well employees are doing with their compliance training. The

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training reports should be accessed monthly by the area managers and Supervisors

2. Overall Training Reports, which will include all training

disciplines, will be generated and re-viewed by upper management on a monthly basis.

3. Personal Training Status Reports can be viewed and generated by each employee. This report will give City Transfer employees a clear picture to what training needs to be competed.

5.8 Annual Employee Training & Development Planning

To fulfill the City Transfer commitment to employee training and to ensure that all

employees training is current and up-to-date, an Annual Employee Training &

Development Plan will be developed. This will ensure that the employees annual training requirements will be reviewed by the employees Supervisor and the Health & Safety Manager.

5.9 Employee Training Program Evaluation

The Employee Training Program will be continuously evaluated through different means to confirm that all employees receive world-class training, and that the course content being delivered is continuously improved to meet the employee training needs.

The Employee Training Program will be evaluated in the following ways:

• Allowing employees to continually give feedback to the LMS online training

modules

• Providing the employees with a course evaluation form for all classroom-led or on

the job training courses

• Quarterly Employee Training Program reviews conducted by the Joint Health &

Safety Committee

• Annual Management review of the Employee Training Program

The above reviews and audits will identify any training gaps and allow for opportunities to improve the training program.

6.0

7.0 RECORDS

1. Training Attendance Form

2. Annual Employee Training & Development Plan

City Transfer Process

APPROVALS

RECORD OF CHANGE

Table of Contents

1.0

PURPOSE

2.0

SCOPE

3.0

DEFINITIONS

4.0

RESPONSIBILITIES

5.0

PROCEDURE

6.0

RELATED DOCUMENTATION

7.0

RECORDS