Jesse Jones,Arknasas State Highway and Transportation Department

(1)

Respondent Response

Jeff Honefanger,Ohio D.O.T. Jeff Honefanger,Ohio D.O.T. Mike Spurlock ,GDOT Mike Spurlock ,GDOT JEFF RICHTER,NEVADA DOT JEFF RICHTER,NEVADA DOT

Linda Hope,CT Department of Transportation Linda Hope,CT Department of Transportation Stacey Lozinsky,Saskatchewan Government Insurance

Permit Office

Stacey Lozinsky,Saskatchewan Government Insurance Permit Office

Tommy Thames,Mississippi Department of Transportation

Unita "Sis" Guarisco,Louisiana DOTD Unita "Sis" Guarisco,Louisiana DOTD Carol Davis,Texas DMV Motor Carrier Div Carol Davis,Texas DMV Motor Carrier Div Jim Wright,WA State Department of Transportation Jim Wright,WA State Department of Transportation ted coulianos,MN DOT ted coulianos,MN DOT

Richard Smith,Wyoming Highway Patrol Richard Smith,Wyoming Highway Patrol Kartikeya Patel,NJDOT Freight Services Kartikeya Patel,NJDOT Freight Services Himanshu Patel,NJDOT - FREIGHT SERVICES Himanshu Patel,NJDOT - FREIGHT SERVICES Donna Earle,VT Department of Motor Vehicles Donna Earle,VT Department of Motor Vehicles Wally Ballou,Kansas Department Of Transportation Wally Ballou,Kansas Department Of Transportation

Ellis Tompkins,Nebraska Department of Roads Ellis Tompkins,Nebraska Department of Roads KIEN LE,California Department of Transportation KIEN LE,California Department of Transportation Wayne Kessinger,WVDOT Central Permit Office Wayne Kessinger,WVDOT Central Permit Office Reymundo Rodriguez,Idaho Department of

Transportation

Reymundo Rodriguez,Idaho Department of Transportation

Jeffrey Monty,BC Ministry of Transportaiton and Infrastructure

Kathleen Nichols,OSOW Permit Unit-DMV/WI DOT Kathleen Nichols,OSOW Permit Unit-DMV/WI DOT Chad Sheppick,Utah Department of Transportation Chad Sheppick,Utah Department of Transportation Jesse Jones,Arknasas State Highway and

Transportation Department

Jesse Jones,Arknasas State Highway and Transportation Department

Linda Bell,Michigan Department of Transportation Linda Bell,Michigan Department of Transportation Debra Bradshaw,Missouri Department of Transportation Debra Bradshaw,Missouri Department of Transportation

Steven Todd,IL Dept of Transportation OS/OW Permit Office

Less than 100,000 10 38% 100,000 - 200,000 11 42% 300,000 - 400,000 2 8% 400,000 - 500,000 0 0% More than 500,000 3 12% Unknown 0 0%

1. Please provide your Name and Organization

26 Responses

(2)

Yes 25 96%

No 1 4%

26 100%

Auto issue/denial of permits 18 72%

Walk-in permits 17 68%

Save a previously approved route 15 60%

Clone an existing permit to create a new one 22 88%

Allow a Motor Carrier to change information on an

approved permit 3 12%

Perform route analysis prior to submitting a permit

application 14 56%

Pre-screen the permit prior to submitting the permit

application 11 44%

Coordinate State Police escorts 1 4%

Issue permits 24x7 19 76%

Manage the work flow for manual permit reviews 13 52%

Support Emergency moves 11 44%

Provide pre-approved routes 6 24%

Provide the capability to submit and process annual

permits 18 72%

Calculate permit fees 23 92%

Interface with other DOT systems for routes, bridges,

and restrictions 12 48%

Require trailer information/registration information 15 60%

Support bridge analysis and review 14 56%

Support traffic analysis and review 5 20%

Save Motor Carrier equipment data 14 56%

Allow a user to attach supporting documents 4 16%

Allow the entry of authorization information for traversing

weight-restricted roads 7 28%

Coordinate local permit and approval 4 16%

Process Superload permit applications 17 68%

Track performance metrics 10 40%

Provide reporting capability 20 80%

Use Smart Forms for data entry 5 20%

Provide real-time construction updates 6 24%

Provide the option to select automatic routing 10 40%

Provide an alternative route for denials 7 28%

Perform automatic weight calculations 14 56%

Provide the ability to point and click to build a route 8 32%

4. Does your software support the following? (select all that apply) Total

(3)

Custom in-house development 9 36%

Third-party development 12 48%

Commercial off-the-shelf (COTS) Vendor/Application 7 28%

Government off-the-shelf (GOTS) Agency/State 1 4%

Software as a Service (SaaS) 0 0%

Out of the box, no customization 1 4%

Less than 25% 1 4% 26 - 50% 4 16% 51 - 75% 0 0% More than 75% 4 16% Not COTS/GOTS 15 60% 25 100% Yes 3 30% No 7 70% 10 100% Respondent Response

Mike Spurlock ,GDOT Bentley (ARPS)

Wayne Kessinger,WVDOT Central Permit Office We don't know what you mean by "systems integrator". Jeffrey Monty,BC Ministry of Transportaiton and

Infrastructure

In house consultant

Kathleen Nichols,OSOW Permit Unit-DMV/WI DOT Don't know what you are asking. Debra Bradshaw,Missouri Department of Transportation Bentley

Total

7. Did you use a systems integrator? Total

5 Responses

5. How was your permitting software acquired? (select all that apply)

(4)

Respondent Response

Jeff Honefanger,Ohio D.O.T. Brian Curran,Bentley Systems,2930 Haverford Road,Ardmore,PA,610-764-8485,www.bentley.com

Mike Spurlock ,GDOT Jim Scott,Bentley Transportation Systems,5889 Greenwood Plaza, Suite 310,Englewood,CO,3039670864,jim.scott@bentley.com Himanshu Patel,NJDOT - FREIGHT SERVICES Tom Gergel,Bentley Systems,1245 North Ashbrooke Drive,West

Chester,PA,610-955-3125,tom.gergel@bentley.com

Wally Ballou,Kansas Department Of Transportation Tim Pilcher,ProMiles,1900 Texas Avenue,,Bridge City,TX,409 697-2587,http://www.promiles.com/

Wayne Kessinger,WVDOT Central Permit Office Dan Vogen,Bentley Systems,Downers Grove,IL,630-241-2100,Dan.Vogen@bentley.com

Greg Sutton,Victoria,BC,,greg.sutton@gov.bc.ca

Kathleen Nichols,OSOW Permit Unit-DMV/WI DOT Dan Vogen,Bentley Systems (bought when still CW Beilfuss)

Less than 1 year 3 12%

1 - 2 years 2 8%

3 - 4 years 1 4%

5 or more years 19 76%

Unknown 0 0%

25 100%

Less than 3 months 0 0%

3 - 6 months 1 4%

6 - 12 months 3 12%

12 - 18 months 5 20%

18 - 24 months 7 28%

Greater than 24 months 5 20%

Unknown 4 16%

25 100%

Total

10. How long did the software implementation take?

8. Please provide us with the contact information for the COTS/GOTS

7 Responses

9. How long has your permitting software been in use in your organization?

(5)

Yes 10 40%

No 10 40%

Other, please specify 5 20%

Automatic mapping and bridge approvals to be implimented in future

Jim Wright,WA State Department of Transportation Considering routing capability

Wally Ballou,Kansas Department Of Transportation We are still in the Process of Development Reymundo Rodriguez,Idaho Department of

Transportation

Current functionality is appropriate although Idaho is in theprocess of updating to a non-mainframe platform.

Kathleen Nichols,OSOW Permit Unit-DMV/WI DOT Constantly evolving process

Total 25 100%

Manual (enter a route step by step) 18 72%

System Generated (enter a route by beginning and

ending points) 11 44%

Automatically perform a system re-route 2 8%

Respondent Response

Static Routing

Unita "Sis" Guarisco,Louisiana DOTD Manual routing as well as online preapproved static routes Himanshu Patel,NJDOT - FREIGHT SERVICES Free form text

Wayne Kessinger,WVDOT Central Permit Office Supports manual and auto routing Reymundo Rodriguez,Idaho Department of

Transportation

Origin and destination codes allows mainframe to insert routes located on a table within the application.

None

Kathleen Nichols,OSOW Permit Unit-DMV/WI DOT Manual = picking by segments and texting into format

11. Has all planned functionality been implemented?

(6)

Beginning/Ending street address 10 40%

Intersection 14 56%

State entry point 17 68%

Location reference (i.e. Latitude/Longitude) 3 12%

Map reference (point/click) 11 44%

JEFF RICHTER,NEVADA DOT TEXT ENTRY ONLY Stacey Lozinsky,Saskatchewan Government Insurance

Permit Office

Origin Destination route and variances ie 12 miiles NE Jct 11 & 19 hwy

city to city, town to town Unita "Sis" Guarisco,Louisiana DOTD online preapproved static routes Jim Wright,WA State Department of Transportation Route with begining and ending mileposts Richard Smith,Wyoming Highway Patrol Manual entries

Himanshu Patel,NJDOT - FREIGHT SERVICES NJDOT issues permit only on State and Interstate routes. Toll roads are not included in the permitting process.

Border or city to city points Jeffrey Monty,BC Ministry of Transportaiton and

Infrastructure

Routing is not yet functional

Chad Sheppick,Utah Department of Transportation Manual entry

Yes 7 28%

No 13 52%

If No, please explain 5 20%

Respondent Response

Permits are issued for provincial (state) roads only. Local roads are added via a note when required for consitancy in route.

state routes and Interstate only Jeffrey Monty,BC Ministry of Transportaiton and

Infrastructure

Routing is not yet functional

Kathleen Nichols,OSOW Permit Unit-DMV/WI DOT intersection nodes for County and some locals in system Jesse Jones,Arknasas State Highway and

State highways and interstates only. We only route roads under our instruction.

25 100%

Total

13. What routing options does your software support? (select all that apply)

(7)

Yes 6 24%

No 19 76%

25 100%

In-house developed and maintained 3 50%

Vendor developed and maintained 3 50%

COTS/GOTS 1 17%

Carol Davis,Texas DMV Motor Carrier Div collaboration, we maintain restrictions/mapping, vendor map updates & hosting/mnt Routing 6 100% Route Restrictions 6 100% Bridges 6 100% Weight-restricted Roads 5 83% Construction 5 83% Traffic conditions 2 33%

Respondent Response

Carol Davis,Texas DMV Motor Carrier Div All of the above and more - Anything we add to the database/restriction manager

Mike Spurlock ,GDOT Bentley (See Previous Reply)

Carol Davis,Texas DMV Motor Carrier Div Michael Webb,ProMiles Software Development Corp,,,Bridge City,TX,615-838-8137,www.promiles.com

Wally Ballou,Kansas Department Of Transportation Tim Pilcher,ProMiles,1900 Texas Avenue,,Bridge City,,TX,409 697-2587,http://www.promiles.com/

Linda Bell,Michigan Department of Transportation Bentley Systems Inc

15. Do you provide a Geographic Information System (GIS) layer?

Total

16. How was your GIS developed and maintained?

17. What does the GIS layer support? (select all that apply)

18. Please provide us with the contact information for the GIS vendor (if applicable)

(8)

Account Invoicing 10 40%

Escrow Account 12 48%

Cash/Check 17 68%

Credit Card 22 88%

Direct Automated Clearing House (ACH) 1 4%

Other Electronic Payment 3 12%

Respondent Response

Mike Spurlock ,GDOT Comdata Comcheck, ESF checks Stacey Lozinsky,Saskatchewan Government Insurance

Permit Office

Credit card after invoice has been recieved.

check, money order

Jim Wright,WA State Department of Transportation Cash, Check in person; Check by mail; Credit Card for all electronic applications.

Debra Bradshaw,Missouri Department of Transportation ECHECK

Top number is the count of respondents selecting the option. Bottom % is percent of the total respondents selecting the option.

Very Dissatisfied Dissatisfied Satisfied Very Satisfied

1 2 3 4

1 1 15 8

4% 4% 60% 32%

19. What payment options do you provide permit applicants? (select all that apply)

(9)

Jeff Honefanger,Ohio D.O.T. We do not own source code. Too much "hard coding" which requires chnages to be completed by vendor.

Mike Spurlock ,GDOT We need the local road data included to make the system fully functional.

JEFF RICHTER,NEVADA DOT NO ROUTING FUNCTION, 24/7 SELF APP OR PERMIT CAPABILITY, NO REPORTS FLEXIBILITY, NO INTEGRATION OF ALL OS/OW PERMIT TYPES

Linda Hope,CT Department of Transportation Allows customer to order permits beyond our limits. Stacey Lozinsky,Saskatchewan Government Insurance

Permit Office

Lack of mapping software, however this is on our radar as an advancement.

no Gis mapping

Unita "Sis" Guarisco,Louisiana DOTD System is old. In the beginning process of replacing system Carol Davis,Texas DMV Motor Carrier Div More of a management challenge - TxPROS has radically

changed/improved our operating environment much quicker than expected. The other thing is we need to adjust our routing verbiage b/c it's too much info for some carriers. Transformation is a continuous work in progress.

Jim Wright,WA State Department of Transportation No automatic routing for customer to choose origin and destination and route(s) are provided to the customer automatically.

ted coulianos,MN DOT very old core (first implemented in 1990). not as flexible as more modern OS platforms.

Richard Smith,Wyoming Highway Patrol Is not on the web and no routing program Kartikeya Patel,NJDOT Freight Services Needs to Improve a lot, It's under process Himanshu Patel,NJDOT - FREIGHT SERVICES Software is still undergoing improvements.

Wally Ballou,Kansas Department Of Transportation The current one is outdated and does not have automatic routing

Ellis Tompkins,Nebraska Department of Roads Routing is difficult for some customers KIEN LE,California Department of Transportation None

Wayne Kessinger,WVDOT Central Permit Office The self-issue site (GotPermits.com) allows automatic routing and sometimes it picks routes we would not recommend.

As it is a mainframe system, the inability to point and click for many of the processes limits efficiency. There is no GIS integration which would also benefit the efficiency of permit issuance.

No functional routing system

Kathleen Nichols,OSOW Permit Unit-DMV/WI DOT 1) Time it takes to make a change and 2) manual effort to rebuild network

Chad Sheppick,Utah Department of Transportation System limitations for adjusting payments. Jesse Jones,Arknasas State Highway and

N/A

Linda Bell,Michigan Department of Transportation The system is difficult to maneuver around in. It should be tab based program.

Debra Bradshaw,Missouri Department of Transportation Routing system needs to be more customer friendly

It's not automated. Our new automated system to be implemented this calendar year will obviously resolve that.

25 Responses

(10)

Respondent Response

Jeff Honefanger,Ohio D.O.T. The efficiency the system provides.

Mike Spurlock ,GDOT It allowed us to move away from the old Vax permitting system. JEFF RICHTER,NEVADA DOT NOTHING

Linda Hope,CT Department of Transportation Cuts down on the amount of time we spend taking applications over the phone.

The permit system we use is an in house system that is part of our main motor vehicle system. It is maintained in house. We have the ability to have business rules in our system which also allows us to offer the system to our customers as a self serve option. Tommy Thames,Mississippi Department of

Transportation

user friendly

Unita "Sis" Guarisco,Louisiana DOTD The system has served us well ... but needs replacing Carol Davis,Texas DMV Motor Carrier Div Easy to use, little training rqrd, 50% customer self-issue day 1.

Reporting and data we never had before & can use to target roadway funding, ability for field staff to see/maintain open corridors. real time restriction mgt. Ability to issue more permits faster. Customers have stopped screaming at us! The list goes on...

Jim Wright,WA State Department of Transportation Self-issuing of non-superload permits 24/7. ted coulianos,MN DOT it works.

Richard Smith,Wyoming Highway Patrol easy to use Kartikeya Patel,NJDOT Freight Services It is user friendly.

Himanshu Patel,NJDOT - FREIGHT SERVICES Automatic permit issuance feature. Wally Ballou,Kansas Department Of Transportation The new one will provide automatic routing Ellis Tompkins,Nebraska Department of Roads Ease of use by office staff

KIEN LE,California Department of Transportation Allow customer to submit application and retrieve permit electronically. Save paper hard copies.

Wayne Kessinger,WVDOT Central Permit Office It is efficient and relatively easy to use. Reymundo Rodriguez,Idaho Department of

Transportation

As it is a home-grown system, it has been tailored to be as efficient as possible using that platform. Ability to use an existing permit to create a new permit does reduce duplication of effort.

Has teh full potential for routing sub system

Kathleen Nichols,OSOW Permit Unit-DMV/WI DOT 1) Speed of issuance compared to manual application 2) Integration with authoritative data sources in other Divisions of WisDOT Chad Sheppick,Utah Department of Transportation Ease of use.

Improved effiecency and safety

Linda Bell,Michigan Department of Transportation The routing piece of the program is nice feature. Debra Bradshaw,Missouri Department of Transportation Speed and accuracy

Very user friendly, we own it so we aren't beholden to a "Bentley", etc. outside vendor.

22. What do you like most about your permitting system?

(11)

Auto issue/denial of permits 20 77%

Walk-in permits 21 81%

Envelope routes 9 35%

Allow a Motor Carrier to change information on an

approved permit 4 15%

Allow a Motor Carrier to change information on a

submitted permit 13 50%

Issue permits 24x7 19 73%

Support Emergency moves 18 69%

Annual permits 26 100%

Blanket permits 12 46%

Emergency Blanket permits 6 23%

Support bridge analysis and review 19 73%

Support traffic analysis and review 8 31%

Save Motor Carrier equipment data 14 54%

Coordinate local permit and approval 4 15%

Process Superload permit applications 22 85%

Process Regional (multi-state) permits 7 27%

Provide manual alternate routes identified by DOT staff 19 73%

Verbal approvals 7 27%

Provide a direct DOT staff contact for Superload

customer service 17 65%

Provide detailed permit status including a direct contact

name for customer service 17 65%

Respondent Response

Wally Ballou,Kansas Department Of Transportation Online Chat support

JEFF RICHTER,NEVADA DOT NOTE THAT NV IS ONE OF MANY STATES THAT HAS OS/OW PERMITTING FUNCTIONS SPLIT BETWEEN DEPTS. NDOT DOES ODV'S (NON-REDUCIBLES AND THE ODD OTHERS). NV DMV DOES LCVS/IFAT/IRP.

Carol Davis,Texas DMV Motor Carrier Div Vendor is great to work with, flexible, and delivers as promised. Great value/return on investment. We're going to issue 750k+ permits this year. Would be happy to discuss.

Wally Ballou,Kansas Department Of Transportation We are in the process of developing this applicaiton and working with our selected vendor. We are very happy with our choosen vendor. Jeffrey Monty,BC Ministry of Transportaiton and

Infrastructure

We are looking at transboundary multi jurisdicitonal permitting system

23. Does your policy or process support the following? (select all that apply)

24. Please add any other comments you feel would be relevant.

(12)

Jeff Honefanger,Ohio D.O.T. Jeff Honefanger,Ohio Department of Transportation, Special Hauling Permits Section,1980 West Broad Street,,Columbus,OH,614-351-5520,jeff.honefanger@dot.state.oh.us

Mike Spurlock ,GDOT Mike Spurlock,GDOT,935 E Confederate Ave, Building 24,,Atlanta,GA,4046358221,mspurlock@dot.ga.gov JEFF RICHTER,NEVADA DOT JEFF RICHTER,NEVADA DOT,1263 S STEWART ST

#105,,CARSON CITY,NV,775-888-7058,JRICHTER@DOT.STATE.NV.US

Linda Hope,CT Department of Transportation Linda Hope,Ct Department of Transportation ,2800 Berlin Turnpike,,Newington,CT,860-594-2878,Linda.Hope@ct.gov Stacey Lozinsky,Saskatchewan Government Insurance

Permit Office

Stacey Lozinsky,Saskatchewan Government Insurance,5104 Donnally Cresent,,Regina,SK,306-775-6367,slozinsky@sgi.sk.ca Tommy Thames,Mississippi Department of

Transportation

Tommy Thames,MDOT,p o box 1850,,Jackson,MS,601-359-1589,tthames@mdot.state.ms.us

Unita "Sis" Guarisco,Louisiana DOTD Unita "Sis" Guarisco,LA DOTD,1201 Capitol Access Road,The Truck Permit Office,Baton Rouge,LA,225-377-7101,sis.guarisco@la.gov Carol Davis,Texas DMV Motor Carrier Div Carol Davis,TxDMV,,,,TX,5124653500,carol.davis@txdmv.gov Jim Wright,WA State Department of Transportation Jim Wright,WA State Department of Transportation,PO Box

47367,,Olympia, ,WA,360-704-6345,wrightji@wsdot.wa.gov ted coulianos,MN DOT ted coulianos,MnDOT Office of Freight & CVO,395 John Ireland

Blvd,Mail Stop 420,St

Paul,MN,6513550250,ted.coulianos@state.mn.us Richard Smith,Wyoming Highway Patrol Richard Smith,Wyoming Highway Patrol,5300 Bishop

Blvd,,Cheyenne,WY,307-777-4878,richard.smith@wyo.gov Kartikeya Patel,NJDOT Freight Services Kartikeya Patel,NJDOT,1035

Parkway,,Trenton,NJ,609-530-5640,kartikeya.patel@dot.state.nj.us

Himanshu Patel,NJDOT - FREIGHT SERVICES Himanshu Patel,NJ DOT,1035 Parkway Avenue,,Ewing,NJ,609-530-3848,himanshu.patel@dot.state.nj.us

Donna Earle,VT Department of Motor Vehicles Donna Earle,VT Department of Motor Vehicles,120 State Street,,Montpelier,VT,802.828.2066,donna.earle@state.vt.us Wally Ballou,Kansas Department Of Transportation Wally Ballou,Kansas Department of Transportation,700 SW

Harrison,,Topeka,KS,785-296-4250,ballou@ksdot.org

Ellis Tompkins,Nebraska Department of Roads Ron Kontos,Nebraska Department of Roads,1500 Highway 2,PO Box 94759,Lincoln,NE,402-479-4536,ron.kontos@nebraska.gov KIEN LE,California Department of Transportation KIEN LE,California Deparment of Transportation,1120 N Street,

MS#36,,Sacramento,CA,9166543093,kien_le@dot.ca.gov Wayne Kessinger,WVDOT Central Permit Office Wayne Kessinger,WVDOT Central Permit Office,1900 Kanawha

Boulevard East,Bldg. 5, Room A-356,Charleston,WV,304-558-9483,wayne.j.kessinger@wv.gov

Reymundo Rodriguez,Idaho Department of Transportation,3311 W State St,,Boise,ID,208-334-8699,reymundo.rodriguez@itd.idaho.gov Jeffrey Monty,BC Ministry of Transportaiton and

Infrastructure

Jeffrey Monty,MoTI,,,Victoria,BC,250 953 4017,jeff.monty@gov.bc.ca

Kathleen Nichols,OSOW Permit Unit-DMV/WI DOT Kathleen Nichols,OSOW Permit Unit - Motor Carrier Services Section,4802 Sheboygan Avenue, Room 151,,Madison,WI,(608) 261-2574,kathleen.nichols@dot.wi.gov

Chad Sheppick,Utah Department of Transportation Adam Anderson,Utah Department of Transportation,4501 South 2700 West Box 148240 84114-8240,,Salt Lake City,UT,801-964-4588,adamanderson@utah.gov

Alan Meadors,Arkansas State Highway and Transportation Department,10324 Interstate 30 ,,Little

Rock,AR,5015692465,alan.meadors@ahtd.ar.gov 26 Responses