SOCIAL WORK IN EMERGENCIES MANUEL GUTIERREZ

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SOCIAL WORK IN EMERGENCIES

Treasurer. Spanish General Council Social Work

m.gutierrrez@cgtrabajosocial.es

www.cgtrabajosocial.es

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SOCIAL WORK IN EMERGENCIES

Conceptual Framework

• Definition

• Psychosocial feature of an emergency • Performance Framework

Emergency cycle

• Interventions in each phase • Practical examples

Spanish General Council of Social Work

Social Worker

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CURRENT CONTEXT

Social Worker

Secure

Society

• After World War II • Welfare State

• Predictability of acts

Risk Society

• Late eighties, nineties • Globalization,

• Economic crisis, • Complex societies,

• New global risks (global ecological catastrophes, global health crises ...), individualization, social changes, new challenges ...

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DEFINITION

Social Worker

EMERGENCY - Lavell, A 2003

Situación imprevista o proceso social que se desencadena como resultado de la manifestación de un fenómeno de origen natural, socio-natural o antrópico que

al encontrar condiciones propicias de vulnerabilidad en una población y en su estructura productiva e infraestructura, causa alteraciones intensas, graves y

extendidas en las condiciones normales de funcionamiento del país, región, zona o comunidad afectada, las cuales, en muchos casos, no pueden ser enfrentadas o resueltas de manera autónoma utilizando los recursos disponibles

a la comunidad directamente afectada.

.

Sometimes, the terms disasters, emergencies

and

catastrophic are used interchangeably on the

literature. During the presentation, we will use the

term emergency, being aware of the difference

among these terms

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Social Worker

Unforeseen situation

Risk to health and / or life-threatening Urgent assistance.

Requires resources and activities for a specific content Affect capabilities, resources and livelihoods

Jeopardize relationships or family and social networks. Vulnerability, fragility, powerlessness and helplessness Requires psycho-social support and counselling

Temporary and transient intervention. It can lead to Violation of Human Rights

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BIO-PSYCHO-SOCIAL NEEDS

Social Worker Primeros Auxilios Traslados Curas Crisis Shock Ansiedad Vulnerabilidad Cousenlling Alojamiento Manutención Información Orientación Necesidades específicas Cousenlling SOCIAL WORKER PSYCHOLOGICAL BIOLOGICAL

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LEVELS OF INTERVENTION

FIRST • Firemen • Security Forces SECOND • Healthcare THIRDSOCIAL WORKERS • Psychologists FOURTH

• Institutional resources - Special Cleaning Services FIFTH

• Standardized System of Social Protection -hospitals, social care

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SOCIAL WORKER INTERVENTIONS

RELACIONAL ISSUE

• Social Capital

• Community work

• Mobilize resources

SOCIAL NEEDS

• Accommodation

• Clothing

• Feeding

• Family

PSYCHOLOGICAL SUPPORT

• Stress

• Counsellig

Intervention in emergency situations requires comprehensive bio-psi-social intervention, furthermore social workers

must be presented on this working field, because we, social workers, are a good agents to promote resilience in

the community and thereby reduce posttraumatic stress and human suffering, and work

for coming back to normality after a disaster.

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FRAMEWORK

Social Worker

INTERNATIONAL

UNISDR IASC Proyecto Sphera

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CYCLE OF EMERGENCY

BEFORE DURING

AFTER Social Worker

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BEFORE

Social Worker

Facilitate answers with quality

• Planning / protocols

• Recruitment – staff selection (Human resources)

• Logistics (Material Resources)

• Networking - External Coordination

• Culture of prevention: Resilience

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BEFORE: TRAINING, WORKSHOPS,

PUBLICATIONS

Social Worker

FORMACIÓN Courses and workshops

Collaborations with Governments

Publications

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INTERVENTIONS BEFORE: DRILLS

Social Worker

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VOLUNTEER SOCIAL WORKERS

NATIONAL BODY

Professional Association - Madrid

Collaboration with Public Administration Organization Recruitment Identification Professional Association - Cataluña Professional Association - Aragón Social Worker

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INTERVENTIONS DURING

Social Worker

Social support. Urge and effective

interventions

• First Aid / Counsellig

• Coverage of basic primary needs: clothing, food,

housing,

• Mediation between affected people and group of

assistance.

• Registration of people, ID/passport control

• Information / Support / Referrals

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INTERVENTIONS DURING:

COUNSELLING

Social Worker

First Pshicological aids

• Victims and relatives

• Social and emotional support

Symptoms traumatic

-

stress

• Anxiety

• Anger, guilty, sorrow

• Depression

• Mourning

Interventions.

• Techniques for Stress Relief

• Calm victims

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INTERVENTIONS DURING: MEETING

HOUSING NEEDS

Social Worker

Regular housing

Specialized

housing

Collective housing

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INTERVENTIONS DURING: MEETING

OTHER BASIC NEEDS

Social Worker

INFORMACIÓN EN MEDIATION BETWEENT AFFECTED PEOPLE

AND AISTANCE SERVICES

PRIMARY BASIC NEEDS: FOOD, CLOTHG, ETC

REFEERRALS TO COMMUNITY SERVICES

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DURING: INTERVENTION WITH

FAMILIES

Social Worker

FAMILIES

Services to look for relatives

Social support, transfer to other

places ID checking

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INTERVENTIONS AFTER

Social Worker

Monitor and Evaluation

• Provide information on community resources

• Monitor people affected

• Referrals

• Social reporting

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INTERVENTIONS AFTER: CARE FOR

THE CAREGIVER

Social Worker

What helps….

Wath does not help …

Debriefing

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SPAIN. AREAS OF INTERVENTION

Specialized Emergency Social Services

Organized group of volunteer social workers of the national professional body

ERIEs Red Cross

Social Services

Other areas: health, mental health,

homelessness network, resources of gender violence

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WORK OF THE SPANISH COUNCIL AND

THE PROFESSIONAL ASSOCIATIONS

Training

Agreements

Promote volunteer groups

Publications

International collaborations

Visibility and awareness

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BEST PRACTICES

2015 - Germanwings Air Tragedy

• Professional Association Cataluña.

• Honor Award

2015 - Floods in Aragon

• Professional Association Aragón

• Emergency interventions in big emergencies

• Honor Award

2002 - Terrorist Attack 11M

• Professional Association Madrid

• 250 Social workers involved

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Trabajador Social Social Worker

“George Orwell y Max Weber pronosticaron un mundo futuro estable y predecible,

pero en su lugar ha sobrevenido un mundo desbocado (A.Giddens).”

Manuel Gutiérrez Pascual

Treasurer - Spanish General Council Social Work

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