THE ROLE OF LEADERSHIP IN TOTAL QUALITY MANAGEMENT (TQM) IN PRESENT SCENARIO

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THE ROLE OF LEADERSHIP IN TOTAL QUALITY MANAGEMENT (TQM) IN PRESENT SCENARIO

M.Wasi Baig

¹

, S.A.Nadeem

²

, M.Shafi Beg

³

1

In-Charge & Asst. Prof.,Integral University Campus Shahjahanpur(U.P), (India)

2

Reaserach Scholar, Nci, Ireland

3Scholar, Maulana Azad Urdu University, Hyderabad, (India)

ABSTRACT

The quality management process is a part of business, now every investors are realizing that, quality management is an integral part of their organization and focussing on better productivity, better quality and lower production cost.

Overhauling on regular basis for their total quality assurance department in order to gain a competitive advantage.

In thispaper, we will study the roleof leadership in improving quality management and also limelight the qualities of leader toensure for sustainable development.

Key words::TQM, CEO, EMP

I. INTRODUCTION

Definition of Total quality management (TQM) may be different for different people, but their aim is same, they want leaders principles into action, without sound leadership, the quality control process would be likely far less effective. An organization may have best employee but it takes internal leadership to take quality management to a level that will put the firm in the best possible position to succeed.

There are a range of definitions of leadership each providing a different prospective on the multi-faceted nature of leadership

―The process of influencing an organized group towards accomplishing its goals‖ (Richard L. Hughes et, al.

Leadership, Sixth edition).

―Remember the difference between a boss and a leader, a boss says ―Go!‖—a leader says, ―Let’s go!”

(E.M.Kelly).

―One who instills purposes, not one who controls by brute force‖(James MacGregor Burns)

―….Someone who can take a group of people to a place they don’t think they can go(Daimler Chrysler’s CEO Bob Eton).

.

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II. DIFFERENCE BETWEEN LEADERSHIP AND MANAGEMENT

Managers Leaders

Administer Innovate

Maintain Develop

Control Inspire

Have short-term view Have a long-term view

Ask how and when Ask what and why

Imitate Originate

Accept the status quo Challenge the status quo

III. LEADERSHIP MYTHS

Good leadership is all common sense Leaders are born, not made

The Only school you learn leadership from is the school of hard knocks

IV. SKILLS AND TRAITS OF SUCCESSFUL LEADERS

Learning from experience Building Technical Competence

Building Effective Relationships with superiors Build Effective Relationships with peers

V. CHARACTERISTICS OF QUALITY LEADERS

• Priority Attention to External & Internal Customers

• Empower Subordinates

• Improvement Than maintenance

• Prevention than Cure

• Coordination than Competition among Department.

• Training & Guide Than Directing& Controlling

• Learn from problems

• Communication –Top to lower Management- vice versa

• Commitment to Quality

• Suppliers Based Quality not Price

• Organization Structure –Quality

• Encourage Team Work Leadership Concepts:-

o To become successful ,leader requires to understand human natures-Basic needs, wants and abilities of people

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o Gives Security&independence, rewards&punishments, word of praise, Trust& distrust.

5.1 Habit-2 Begin with the end in mind

Mental creation & Physical creation=Leadership & Management Based on Personal philosophy

 Honesty

 Positive Attitude

 Remember the people

 Sense of humor

 Do not fear mistakes

 Encourage Subordinates

 Read Books for leadership Developments

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5.2 Habit-5 Seek First to understand, then to be Understood

o Empathic Listening to what others SAY

o Understand Person’s Emotions &Intellectual, Credit or Character.

5.3 Habit-5 Seek First to understand, then to be Understood

o Empathic Listening to what others SAY

o Understand Person’s Emotions &Intellectual , Credit or Character.

5.4 Habit-6 Synergy (Whole >Parts)

• Team Achieves More Than Individual Efforts

• Habits 5 Integrates towards Habits 6

• Coordination & Understanding Reaches Better Solutions.

5.5 Habit-7 Sharpen the Saw (Renewal)

Four Dimensions personal Nature

 Physical –Good nutrition, Rest&Relaxation

 Spiritual- Prayer, Meditation&Spiritual Reading

 Mental – Reading, seminars, & Writings

 Social/Emotional –Our Relationship with others.

 Conduct ethics management program

VI. CONCLUSION

Leadership effectiveness is often dependent on other factors such as environmental influences, create a proper environment, lead his team from, craft a strategy for certain situations but for being a good team leader external

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and internal personality with excellent communication including active listening, memory retention, effective speaking, verbal communication, proper selection of words, gestures, body language, expressions, human touch, trustworthy,stress management, knowledge of subjects, sources of information, schemes, Technicalupdates, quickresponse, TimeManagement,Crisis Management, ultimategoal, long Term objective, midterm objective, short term objective, honesty,sincerity,positive attitude, result oriented,motivation, etc. all these qualities plays a very vital role for the development of good team leader and total quality management.

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