PPM Certificate Program

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Project Management

In This Section

Project and Program Management (PPM) ...21 Advanced Applied Project Management

(AAPM)...24

PPM Certificate Program

Project and Program

Management

Program Contact

Business and Management Department, (408) 861-3860, or e-mail [email protected].

Program Overview

Learn project management the Silicon Valley way, and acquire the sophisticated project management methods and systems that are the benchmark of industry. We are certified with PMI’s highest designation—Global Regis-tered Education Provider. Our program is renowned for its real-world curriculum tailored to the fast-moving, constantly changing workplace in Silicon Valley.

Our instructors are working professionals and experts in their fields. They incorporate the newest technology and processes into our courses to ensure you graduate with cutting-edge skills.

Flexible Learning Options

Take individual courses to expand or update specific skills, graduate with our certificate before becoming a certified PMI Project Management Professional, or to put yourself firmly on course for an M.S. Our PPM Certificate’s repu-tation is national, and our courses earn credit toward Master of Science programs in project management and related disciplines at leading graduate schools: • University of Wisconsin: M.S. in Project Management • University of Denver/University College: M.S. in

Technology Management For more information, see page 23. Certificate Requirements Total of seven courses:

• Four required courses • Three elective courses Course Sequence

“Role of the Project Manager” is the first course. Program Coordinator

MICHAEL D. TAYLOR, M.S., MPM, FAAPM, has over 30 years of project, outsourcing, and engineering experience. He is principal of Systems Manage-ment Services and has trained project managers at Sun Micro-systems, GTE, Siemens, TRW, Loral, Santa Clara Valley Water District, and Inprise. He was an instructor in our Management Institute for Leadership Excel-lence (previously called LAMP) and addressed the 2001 Santa Cruz Technology Symposium. He is a regular contrib-utor to the International Community for Project Managers (ICPM) and to the Project Manager's HUT articles databases.

Project and Program

Management

&

Advanced Applied

Project Management

Join this lively session about our most popular program. Learn about the impact our training can have on your career. Get a taste of what the class-room experience is like from a mini seminar on how to plan a project quickly and effectively from the top down using the latest proven project management techniques. Engage in a career and program Q and A. MICHAEL D. TAYLOR, M.S., MPM, FAAPM.

SANTA CLARA CLASSROOM

Thursday, 6:30–8:30 pm, August 20. No fee, but enrollment is required.

13547-007 (use course-section number to enroll)

FREE PROGRAM OVERVIEW

Required Courses

Role of the Project Manager

X454.9 BUSAD (1.5 quarter units) 13.75 Hours HRCI— PHR, SPHR and GPHR recertification credit; 15.0 hours Project Management Institute—PMP Professional Development Units

The primary objective of this course is to acquaint students with a broad overview of project management and the roles that a project manager plays in the five primary processes involved in managing projects: how to write an effective project plan; how to develop successful project schedules; how to execute and control the project plan; the “triple constraint” and how it affects the project manager; and understanding project phases and project life cycles. The skills needed to successfully play these roles are identified and discussed. Learning the life cycles of typical projects provides a basis for understanding the variety of skills needed, how these skills can be assembled, and how they relate to each other.

MICHAEL D. TAYLOR, M.S., MPM, FAAPM. SANTA CLARA CLASSROOM

5 meetings: Thursday, 6:30–9:30 pm, September 17–October 15. Fee: $685 ($616.50 through Sept. 3).

JOHN T. DILLARD, M.S. SANTA CLARA CLASSROOM

2 meetings: Friday–Saturday, 8:30 am–5 pm, November 20–21.

Fee: $685 ($616.50 through Nov. 6). .

NEW

Master Project Manager (MPM)

As an exclusive new benefit, graduates of the PPM Certificate at UCSC Extension in Silicon Valley are now eligible for the internationally recognized Master Project Manager (MPMTM_{) credential awarded} by the prestigious American Academy of Project Management.

For details visit

www.projectmanagementcertification.org.

Textbook Information

Required textbooks for Project Management courses may be purchased at

Santa Clara University Bookstore

(408) 554-4491 The Alameda at Market St. Santa Clara, CA 95053

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PROJECT AND PROGRAM MANAGEMENTProject Management

Project Integration and

Risk Management

X482.6 BUSAD (3.0 quarter units) 30.0 hours Project Management Institute—PMP Professional Development Units; 27.5 hours HRCI—PHR, SPHR and GPHR recertification credit

Designed for project leaders, team members, engineering and marketing managers, directors and vice presidents, this course provides a proven set of global best practices to help achieve fast time to market. It equips students with project-integration and risk-management tools and tech-niques to get outstanding results in industries such as systems, software, IT, Web, integrated circuits, hardware, services, medical, biotech, and more. Topics include how to integrate all aspects of a project; manage project scope; conduct efficient project status-review meetings; elicit, analyze, and validate product requirements; and successfully manage project risks.

FRANK M. MANGINI, M.S.E.E., M.B.A., PMP. SANTA CLARA CLASSROOM

10 meetings: Monday, 6:30–9:30 pm, September 21–November 23. Fee: $840 ($765 through Sept. 7).

Project Leadership and

Communication

X486.5 BUSAD (3.0 quarter units) 27.5 hours HRCI—PHR, SPHR and GPHR recertification credit; 30.0 hours Project Management Institute—PMP Professional Development Units

This course equips students with the “soft skills” needed for managing projects, including leadership, communications, team organization and development, conflict management, quality management, and negoti-ating. Participants explore vital aspects of participative management to build commitment, leadership styles, organizational cultures and configurations, interpersonal skill development, project staffing, and working with dis-tance-separated teams. Students also gain valuable skills to establish clear project goals, overcome communication problems, write performance reports, and manage agree-ment. Participants learn to distinguish project leadership versus project management, improve project communica-tions, build commitment to the project, successfully man-age conflict and use the Johari Window to assess their interpersonal skills.

JOHN T. DILLARD, M.S.

ONLINE,September 28–December 11. 30 hours. Fee: $840 ($756 through Sept. 14).

Applied Project Management

X418. BUSAD (3.0 quarter units) 27.5 hours HRCI—PHR, SPHR and GPHR recertification credit; 30.0 hours Project Management Institute—PMP Professional Development Units

This final course in the certificate program entails devel-oping a simulated but realistic team project. Students are given tools to facilitate the development of their project. Emphasis is placed on practical application of PM princi-ples, processes, and techniques affecting control, cost management, effective project tracking, and outsourcing. Students also learn how to use methods to minimize “scope creep.”

Topics include project portfolio management techniques as well as how to estimate project costs and forecast investment returns; apply cybernetic-control techniques to schedules and budgets; use earned-value management (EVM) to track and control projects; fast-track and crash the project’s critical path; use stochastic techniques to ensure accurate project schedules; and apply project management principles in a simulated team project.

Prerequisite(s):“Role of the Project Manager,” “Project Integration and Risk Management” and “Project Leadership and Communication.”

MICHAEL D. TAYLOR, M.S., MPM, FAAPM. SANTA CLARA CLASSROOM

10 meetings: Tuesdays, 6:30–9:30 pm, September 15–November 17. Fee: $840 ($756 through Sept.1).

ONLINE,September 28–December 11. 30 hours. Fee: $840 ($756 through Sept. 14).

PROJECT AND PROGRAM MANAGEMENT CERTIFICATE

Not unit-specific. 2009–2010

REQUIRED COURSES Units Course F W Sp Su

Applied Project Management...3.0 ...5837 ❐ ■ ■ ■

Project Integration and Risk Management...3.0 ...2356 ■ ❐ ■ ❐

Project Leadership and Communication...3.0 ...4550 ❐ ■ ❐ ■

Role of the Project Manager...1.5 ...0306 ■ ❐ ■ ❐

ELECTIVE COURSES (Choose any three) Units Course F W Sp Su Creating the Successful Project Team...1.5 ...1156 ❍ ■

Decision-Making Tools and Techniques ...1.5 ...5990 ■ ■

Extreme/Agile Project Management...1.5 ...20035 ■ ■

Managing Projects at Young Companies ...1.5 ...0338 ■ ■

Managing Projects with Microsoft Project ...1.5 ...4556 ■ ■ ■ ■

Managing Software Projects ...1.5 ...0943 ■ ■

Managing the Development of New Products ...1.5 ...3196 ■ ❍ ■ ❍

Project Management Negotiation Principles and Techniques...1.5 ...1493 ■ ■

Project Procurement: Outsourcing and Contract Management ...1.5 ...4470 ❍ ❍

Schedule Optimization Techniques for Managers ...1.5 ...3492 ■ ■ ■_{held in classroom} ❍_{offered online} ❐_{both classroom and online sessions are available}

Visit ucsc-extension.edu for the most current program schedule.

EARLY ENROLLMENT REQUIRED

FOR ONLINE COURSES

ONLINE COURSESare largely self-study with instructor support through threaded discussion groups, e-mail and sometimes scheduled online chats. Some instruc-tors may allow students to pace themselves following the published syllabus, enabling them to accelerate through the material and finish early. However, all students must complete and submit all assignments

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Project ManagementPROJECT AND PROGRAM MANAGEMENT

Elective Courses

Extreme/Agile Project Management

X400.055 BUSAD (1.5 quarter units) 15.0 hours Project Management Institute—PMP Professional Development Units

Extreme Project Management (EPM) uses an agile devel-opment model to effectively address projects with short increment delivery schedules, high uncertainty, rapidly changing requirements, and high visibility. Participants examine the principles, values, skills, tools and practices of EPM, while exploring both the methodological and interpersonal skills needed to succeed under EPM condi-tions. Models covered include the Flexible Project Model, Adaptive Project Framework, and SCRUM. The differences between traditional and extreme projects are highlighted throughout. Participants develop the quantum mindset of extreme project reality, while expanding and focusing their leadership skills for EPM environments, gaining insight into effective stakeholder management, and acquiring the ability to exploit the extreme project model to rapidly deliver value to the organization.

FRANK M. MANGINI, M.S.E.E., M.B.A., PMP. SANTA CLARA CLASSROOM

5 meetings: Wednesdays, 6:30–9:30 pm, October 28– December 9 (no meetings Nov. 11, 25).

Fee: $685 ($616.50 through Oct.14).

Managing Projects with

Microsoft Project

This course presents practical concepts and techniques for using a commonly available, but often-misused, man-agement tool to reduce the time spent on planning and increase the time available to manage the project. The course is based on PM processes, not on software fea-tures, so students learn how to effectively leverage the tool during all phases of project management: from requirements analysis, detailed planning, and tracking/ implementation to close-out. Topics include preplanning activities, defining tasks and resources, resource leveling, schedule optimization, establishing buy-in, tracking actual data, multiple projects and users, resource pooling, customizing the software, and valuable add-on tools. No software programming experience is required. JAMES J. PARK, PMP.

SANTA CLARA LAB

2 meetings: Saturdays, 8:30 am–5 pm, September 19, 26. Fee: $705 ($634.50 through Sept. 5).

Get Certified

Qualify for Master’s Degree Credit

The Business and Management Department has secured transfer agreements with the University of Denver and University of Wisconsin– Platteville. These agreements specifically assist students who have achieved a PPM Certificate and would like to pursue an online Master of Science degree. Applicants to master’s degree programs must hold a bachelor’s degree from an accredited institution and fulfill each school’s admissions requirements in addition to the following.

For information on these programs, contact the Business and Management Department at (408) 861-3860, or [email protected].

Credit Transfer Agreements for

PPM Certificate Graduates

University of Denver, University College Before entering the University of Denver, University College’s Master’s Degree in Technology Manage-ment Program, the student must complete the UCSC Extension PPM Certificate with an overall 3.0 grade-point average. Completion of the UCSC Extension PPM Certificate equates to 9 graduate credits in the University of Denver, University College’s Master’s Degree in Technology Management Program in the following manner:

University of Denver, University College courses

MOTM 4400, Principles of

Project Management 3 quarter credits MOTM 4460, Project Management

Tools and Techniques 3 quarter credits MOTM 4480, Leading Successful

Projects 3 quarter credits

University of Wisconsin–Platteville Before entering the UW–Platteville M.S. in Project Management Program, the student must complete the UCSC Extension PPM Certificate with an overall 3.0 grade-point average. Completion of the UCSC Extension PPM Certificate equates to 9 graduate credits in the UW–Platteville M.S. in Project Management Program in the following manner:

University of Wisconsin–Platteville Courses

PM 7010, Project Management

Techniques I 3 semester credits PM 7020, Project Management

Techniques II 3 semester credits Project Management Elective 3 semester credits

Managing Software Projects

According to a six-year study by The Standish Group, 75 percent of all software projects fail to meet schedule, budget, or scope requirements. To reverse this trend, this course teaches fundamental software project management techniques for students new to this field or interested in moving into such a role. Participants learn to select the optimum software development life cycle for the project; identify, articulate, and document the customer’s needs; estimate the scope of work and create schedules with the appropriate level of detail; and control common software risks.

LAUREN BROWN, B.S., PMP. SANTA CLARA CLASSROOM

2 meetings: Saturdays, 8:30 am–5 pm, October 3, 10. Fee: $685 ($616.50 through Sept. 19).

Managing the Development of

New Products

Learn the best practices that project managers use worldwide to get results in half the time and half the cost. This course addresses the root problem and demon-strates proven techniques to create product visions, build effective teams, make wise cost-benefit-risk trade-offs, and learn the step-by-step development flow in order to achieve fast time to market. Also covered are the five keys to doing it right the first time, and the seven sins that derail rapid product development. This course shows you how to put common sense into practice and get out-standing results in industries such as hardware, software, IT, Web, systems, services, medical, and biotech. JEFF SCHLAGETER, M.S.E.E., PMP.

SANTA CLARA CLASSROOM

2 meetings: Saturdays, 8:30 am–5 pm, November 7, 14. Fee: $685 ($616.50 through Oct. 24).

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PROJECT AND PROGRAM MANAGEMENT/ADVANCED APPLIED PROJECT MANAGEMENTProject Management

Project Management Negotiation

Principles and Techniques

Designed to benefit those involved in acquiring project support from within a company and from other companies, this course gives participants experience in each stage of a business negotiation, from the initial planning to the final “handshake” and the memorandum of agreement. Ten core principles are presented, including how to use the four basic forces of power, information, timing and approach in every business negotiation. Participants learn to use the Negotiation Mode Matrix technique to move people from ineffective negotiating strategies and tactics to mutually beneficial cooperation. Topics include: preparing for a negotiation in a project management environment; recognizing the four forces present in every negotiation; developing acceptable concessions; dealing with negotiation deadlines; ensuring that all last-minute steps have been taken; getting a negotiation session off to a good start; recognizing and countering the typical strategies and tactics; and, ultimately, closing a success-ful negotiation.

MICHAEL D. TAYLOR, M.S., MPM, FAAPM. SANTA CLARA CLASSROOM

2 meetings: Saturdays, 8:30 am–5 pm, December 5, 12. Fee: $685 ($616.50 through Nov. 21).

Schedule Optimization Techniques

for Managers

Recent developments in scheduling theory provide managers with new techniques to find the best schedule for each project. These techniques take into account such factors as tasks of varying duration, precedence constraints, resource capabilities, resource loading, and business objectives. The course presents several scheduling tech-niques that can be used for various projects including simultaneous projects in a matrix organization. Students are shown step-by-step how to select the best scheduling technique for a particular business objective and how to use schedule performance metrics to evaluate the effectiveness of the optimization techniques. WILLIAM BROOKS, M.A.

SANTA CLARA CLASSROOM

2 meetings: Saturdays, 8:30 am–5 pm, October 17, 24. Fee: $685 ($616.50 through Oct. 3).

Also of Interest

PMP Examination Preparation:

15 hours

829.3 BUSAD (1.5CEU) Project Management Institute Contact Hours

Obtain the industry standard credential for Project Managers. Prepare with us and pass the PMP certification exam on your first try.

Our 15-hour course positions our PPM graduates to obtain the world’s premiere certification in Project Management by orienting them to the most important aspects of PMI’sA Guide to the Project Management Body of Knowledge (PMBOK Guide®_)._{Topics covered}

include learning by project management process group and knowledge area--a key to passing; understanding PMI’s Professional Code of Ethics and Professional Conduct; best practices in studying technique and exam process; and a series of practice questions and analysis. For more information and requirements, please refer to the PMI Web site at pmi.org.

JAMES J. PARK, PMP. SANTA CLARA CLASSROOM

2 meetings: Saturdays, 9 am–5:30 pm, October 17, 24. Fee: $685 ($616.50 through Oct. 3).

✓

NEW

Certificate Program

Advanced Applied Project

Management (AAPM)

Program Overview

In response to demand from our PPM certificate graduates, UCSC Extension in Silicon Valley is introducing a new certificate in Advanced Applied Project Management (AAPM). Any project management certificate holder from a University of California Extension is eligible for this program. An accelerated track is available exclusively to PPM students at UCSC Extension in Silicon Valley. Beyond project managers who have mastered the fundamentals, Silicon Valley companies also need senior leaders with breadth, vision and strategic acumen to drive results across multiple initiatives as well as divisional, geo-graphic, and cultural lines. This higher level of responsibility requires not only demonstrated ability as a project man-ager but also deeper command and application of the latest management science, decision support systems, and competitive scheduling methods.

Based on decades of experience educating the region’s most skilled professional project managers, our new AAPM certificate is designed to deliver precisely these skills. The program covers clear-cut advanced applied techniques grounded in research-based theory and real-world cases, including the use of analytical hierarchy processes to drive decision making, strategic thinking and problem solving, and competitive project scheduling.

The AAPM Difference

Our AAPM program is grounded in our hallmark applied curriculum, with its real-world approach. All courses are 100% PMI reviewed and approved and PMBOK4 compli-ant. In addition, the entire curriculum qualifies for credit toward Master of Science degrees in Project Management from leading national universities. This level of quality is offered exclusively by UCSC Extension in Silicon Valley.

The program features some of the nation's best project management educators, all of whom are Master Project Managers certified by the American Academy of Project Management. Your instructional team will include one of the profession’s most widely published authorities, faculty from a prestigious national graduate school, and a cadre of seasoned Silicon Valley practitioners, each possessing decades of field experience and exceptional teaching abilities.

Audience and Benefits

For project, program, portfolio, and product development managers, as well as senior management and adminis-trators, our AAPM certificate:

• Provides practicing project managers a path for continued professional growth

• Prepares managers to develop, integrate and implement

The PMP Exam

Application to take the exam must be made to PMI. Upon approval, the applicant will be author-ized to take the PMP Certification Exam, scheduled regularly in the Bay Area. Go to pmi.org/ for more information on the PMP Certification Examination.

For questions, call Jim Sloane at (408) 947-7104 or e-mail [email protected].

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Project ManagementADVANCED APPLIED PROJECT MANAGEMENT

• Uses methods and models consistent with the project management best practices

• Shows how to deal with cultural differences while managing and delivering projects

Certificate Requirements • Total of seven courses • Four core required courses • Three advanced electives Accelerated Track

Current students and certificate graduates who complete three out of four of the available advanced electives as part of their PPM certificate can earn the AAPM certificate by completing the four required courses and the one remaining advanced elective.

Eligibility

Registrants must have already completed all four required courses in Project and Program Management (PPM). However, this means that students who are still completing their PPM electives may immediately begin working toward their AAPM Certificate.

• Any applicant who has completed the basic PPM Certificate program

• Any applicant holding any comparable UC Project Management certificate

• Any applicant holding any other Project Management certificate so long as the content of the program is substantially identical to UCSC Extension’s FORCERTIFICATEAPPLICATIONINFORMATION AND

INFORMATION ONTRANSFERRINGCREDIT FROM

OTHERSCHOOLS,GO TO UCSC-EXTENSION.EDU. Program Coordinator

MICHAEL D. TAYLOR, M.S., MPM, FAAPM, see program coordinator for Project and Program Management, page 21.

Required Courses

Analytic Planning for Project

Success

Formerly “Project Management Analytical Tools”

Participants learn to use Analytic Hierarchy Process (AHP) principles to develop a hierarchy that depicts the priorities and interrelationships of the project needs, success criteria, and detailed project management planning. The course provides an integrated approach to planning with respect to cost, scheduling, and technical performance. Participants will also learn to use AHP in a project team environment, developing an integrated project manage-ment plan from market conceptualization to detailed design and development. They will learn how to integrate subjective and objective information, quantify interdepen-dencies, test for sensitivity to unknowns, quantify the uncertainty limits, and test for and resolve inconsistent inputs. Topics include analytic planning concepts, project management plan taxonomies, analytic planning process, analytic planning metrics, and evaluation and assessment of a project management plan.

Prerequisite(s):All four required courses in the Project and Program Management Certificate.

WILLIAM BROOKS, M.A. SANTA CLARA CLASSROOM 6 meetings: Thursdays, 6–9:30 pm, September 24–October 29. Fee: $790 ($711 through Sept. 10).

ADVANCED APPLIED PROGRAM MANAGEMENT CERTIFICATE

Not unit-specific. 2009–2010

REQUIRED COURSES Units Course F W Sp Su

Analytic Planning for Project Success...2.0 ...3997 ■ ■

Project Management Office ...2.0 ...0829 ■ ■

Strategic Case Studies in Project Management ...2.0 ...6939 ■ ■

Strategic Thinking and Problem Solving...2.0 ...5509 ■ ■

ELECTIVE COURSES (Choose any three) Units Course F W Sp Su Decision Making Tools and Techniques ...1.5 ...5990 ■ ■

Extreme/Agile Project Management...1.5 ...20035 ■ ■

Project Management Negotiation Principles & Techniques ..1.5 ...1493 ■ ■

Schedule Optimization Techniques for Managers ...1.5 ...3492 ■ ■ ■_{held in classroom} ❍_{offered online} ❐_{both classroom and online sessions are available}

Visit ucsc-extension.edu for the most current program schedule.

Project Management Office

This course addresses how organizations can use enterprise project management concepts to achieve optimal results from project-based work. Participants learn to implement a Project Management Office (PMO) that best suits the pur-poses and circumstances of their organization. Designed for project managers and senior managers accountable for overall project management performance, the course addresses key issues in PMO formation and management: alignment with organizational goals and strategies; selec-tion of a format, structure, and method for optimizing the reporting relationship; recognizing and coping with barriers to acceptance and effectiveness; use as an integrating mechanism for achieving powerful collaborative forces across organizational boundaries; determining a pragmatic approach, ranging from a project office of one to a strate-gic project office, consistent with goals and existing project culture; and creating an appropriate plan that includes vision and mission statements and charter, sizing staffing requirements and composition; estimating budget; and scoping the range of functions and services.

Prerequisite(s):All four required courses in the Project and Program Management Certificate.

RANDALL ENGLUND, M.B.A. SANTA CLARA CLASSROOM

5 meetings: Tuesdays, Thursdays, 6–10 pm, December 1–10; Saturday, 12–5 pm, December 5. Fee: $790 ($711 through Nov. 17).

Elective Courses

Extreme/Agile Project Management

For course description, see page 23.

Project Management Negotiation

Principles and Techniques

Schedule Optimization Techniques

for Managers

CLINICALTRIALSDESIGN ANDMANAGEMENT

CERTIFICATEPROGRAM Go to ucsc-extension.edu.

Project and Program Management

& Advanced Applied Project

Management

For event description, see page 21. SANTA CLARA CLASSROOM

Thursday, 6:30–8:30 pm, August 20. No fee, but enrollment is required.