Everything you
need to know
Want the latest phone, but not
a mammoth contract?
You’ve opened the right booklet. With O2 Lease,
you can get the latest phone for 12 months. Without paying a penny upfront.
How it works
It’s just like any other loan. We give you a new phone. You enjoy it and look after it. Then when the time comes, simply hand it back.
Welcome
The advantages of O
2Lease
• Keep up to date with the latest smartphones • Swerve lengthy contracts
• Keep your options open
Take care
A lot of butter fi nger moments can happen in a year. That’s why we recommend using a screen cover and case with your lease phone. So you can protect it against slips, scrapes and fumbles. Ready for the day you return it. You can cover your phone against loss, theft
and major damage too with O2 Insure. Ask to
sign up at your O2 shop.
Top tips
How can I keep my lease phone
in good nick?
Using a screen cover and case will help protect it. They’re a smart move; if you send the phone back damaged, we’ll have to charge you.
What if someone steals my phone
or I lose it?
If you have O2 Insure, just make a valid claim
and get a replacement. Make sure you send the replacement phone back to us when your lease ends, or you’ll get charged.
What if I damage my phone
badly?
If you have O2 Insure, you’ll be covered
against accidental damage. You need to claim before you send the phone back to us or you will be charged for any damage. Check out the list on the back page for more info.
Can I give or sell my handset
to someone else?
Afraid not. It’s up to you to return your lease phone. And if you don’t, you will be charged. Check out the list on the back page for more info.
Do you want the phone back
before I upgrade?
If you’re upgrading in an O2 shop, we’ll ask for
it then. So make sure you’ve backed everything up, from contacts to photos.
If you upgrade over the phone, you get five days to return it. That gives you time to transfer everything onto the new phone. We’ll send you packaging to return it in.
How will I know the phone’s
arrived after I return it?
We’ll let you know as soon as we get it, and if everything’s in order. But it’s up to you to make sure it gets here. So maybe using Special Delivery’s a good idea.
Can I buy the phone at the end
of the contract?
No. You can return your lease phone and pick one of the latest handsets on a new lease. Or choose a phone on a standard business tariff.
Taking care of your shiny new
lease phone
You’ll start your lease with a brand new phone. But a year later, it could be looking a bit on the shabby side.
Take a look at the list to see what charges will apply if something happens to your lease phone.
Remember, using a screen cover and case will help protect your lease phone.
As good
as new?
Getting your lease phone back
in good shape
Sending back your lease phone’s a piece of cake. Just pop into an O2 shop, and we’ll do it for you.
Or give us a call, and we’ll send you packaging so you can do it yourself. Make sure you back everything up fi rst. You get fi ve days to do it, so that should be plenty of time.
Once we receive your phone, we’ll give it the once-over. Hopefully it’ll all be fi ne. But if it’s damaged, we’ll have to charge you. To fi nd out how much, look at the list on the reverse. Remember, if you’ve damaged or lost the phone, you may be able to make an insurance claim – check your policy. But you need to do this before the end of your lease.
For full terms and conditions, please go to o2.co.uk/terms
Not working, or has major damage:
• Backlight is dim, but fully functional
• Touch screen/LCD damaged (shown by pink sensor in headphone jack and charger sensor)
• Won’t power on/turns off by itself • Freezes, not recognised by iTunes • Won’t start up or software doesn’t work • On/off or home button doesn’t work • Broken power port. Unit cannot be charged • Distorted or not working in any way • Touchscreen cracked/fractured 16GB - £255 16GB - £195 32GB - £290 32GB - £220 64GB - £335 64GB - £250 iPhone 5 charges iPhone 5 charges
Phone needs to be replaced:
• Crushed • Blocked • Snapped in half • Stolen • Fake
• Beyond physical repair
• Not returned in time
D) Seen better days
E) Seen much better days:
F) Non return
16GB - £255 32GB - £290 64GB - £335 iPhone 5 charges
Fully working, in excellent condition:
• No scratches or chips, no cracked casing/screen no broken/missing buttons, no damaged ports • Battery is working, no water damage
• No connectivity/software issues or speaker problems
16GB - £70 16GB - £135 16GB - no charge 32GB - £75 32GB - £150 32GB - no charge 64GB - £85 64GB - £170 64GB - no charge iPhone 5 charges iPhone 5 charges iPhone 5 charges
Fully working, in decent condition:
• Cracked casing, scratched glass cover • Cracked /damaged screen or broken buttons • No sound or distorted sound
• Water damaged, but phone still works • Volume and mute buttons or knobs that don’t
work properly
• Casing /screen is cracked or fractured, but phone works fully
Phone has some minor faults but is still working:
• Won’t connect to wifi or phone network • Headphone jack and sim card port don’t work
when plugged in
• Casing is separated at seam, or broken
A) Ship-shape
B) A little tired
C) Worse for wear
For more information on
O
2Lease, visit an O
2shop
O2 Lease is subject to availability, status, credit check, direct debit and 12
month minimum term lease agreement. Only available for selected phones. With O2 Lease the phone isn’t yours and if you don’t return it in satisfactory
condition at the end of your lease you will have to pay signifi cant charges. See the table of charges in this leafl et for details and for further information about the terms and conditions visit o2.co.uk
Telefónica UK Limited, 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No. 1743099. Registered Offi ce as above.
©Telefónica UK Limited 2011. Correct at time of going to press.
