GALILEO DESKTOP 2.2. Incorporating Focalpoint & Viewpoint. Focalpoint NOTICE

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GALILEO DESKTOP 2.2

Incorporating Focalpoint & Viewpoint

“Focalpoint”

NOTICE

NO PART OF THIS DOCUMENT MAY BE REPRODUCED, STORED IN A RETRIEVAL SYSTEM OR TRANSMITTED, IN ANY FORM OR BY ANY MEANS - ELECTRONIC, MECHANICAL, GRAPHIC, PHOTOCOPYING, RECORDING OR OTHERWISE WITHOUT

THE PRIOR WRITTEN CONSENT OF GALILEO BENELUX.

Web: www.benelux.travelportservices.com

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INDEX

INTRODUCTION ... 4 GALILEO WEBSITE ... 5 ASK TRAVELPORT ... 6 GALILEO HELPDESK ... 8 LOGON ... 9

SIGN ON - SIGN OFF ... 10

PASSWORD - KEYWORD ... 12

FOCALPOINT SETUP ... 17

SYMBOLS - FAST KEYS - SCROLLING - HELP ... 19

GIS - GALILEO INFORMATION SYSTEM ... 20

BOOKING FILE ... 22 ENCODE/DECODE/RECORD ... 23 AVAILABILITY ... 24 TIMETABLE ... 35 SELL AGREEMENTS ... 38 SELL ... 41 NAME FIELD ... 45 PHONE FIELD ... 47 TICKETING FIELD ... 48 RECEIVED ... 49 END TRANSACTION ... 50 IGNORE ... 51

BOOKING FILE RETRIEVAL ... 51

BOOKING FILE IN POINT AND CLICK ... 52

BOOKING FILE IN VIEWTRIP ... 53

OPTIONAL FIELDS ... 56

NOTEPAD ... 57

REVIEW BOOKING FILE FIELD ... 58

EMAIL ADDRESSES ... 59

MILEAGE MEMBERSHIP ... 60

SERVICING REQUEST ... 62

FORM OF PAYMENT ... 63

SERVICE INFORMATION & VENDOR REMARKS ... 64

SEATS ... 71

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STATUS CODES ... 76

FARE DISPLAY ... 78

FARE DISPLAY : SEARCH QUALIFIERS ... 80

FARE NOTES ... 83

FARE QUOTE ... 84

DISPLAY FARE CONSTRUCTION ... 87

FOCALPOINT SHOPPING ... 88

LOW COST CARRRIER PARTICIPATION ... 92

GROUPBOOKING ... 98

CLAIM PNR – TICKETING FACILITY ... 100

DIVIDE ... 101

REPEAT BOOKING FILE ... 102

LIST DISPLAY ... 103

CLIENT FILES ... 105

QUEUES ... 107

HISTORY ... 108

PAST DATE BOOKING FILE ... 110

PRINTING WITHIN GALILEO ... 111

RECOVERY FOR ITINERARY PRINTER ... 112

TIMATIC ... 113

ETAS - ELECTRONIC AUTHORITY SYSTEM ... 113

ERROR MESSAGES FR ... 114

ERROR MESSAGES NL... 117

C.A.I. COMPUTOR ASSISTING INSTRUCTIONS ... 119

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INTRODUCTION

This learning manual has been written for Galileo Desktop2.2

During this course the following subjects will be attended to: Galileo Website:

The Galileo Website is the source of all information on the Galileo System. The website will be used during the course.

Galileo Desktop, Focalpoint. Making your reservation using entries.

Galileo Desktop, Point & Click.

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TRAVELPORT WEBSITE

Before we start with Galileo we will first have a look at the Travelport Services Portal:

www.benelux.travelportservices.com

This website is the portal to all information Galileo has to offer and is of great importance to you. You only need a few minutes to register.

Ask Travelport is much more than an online help system. It's a state of the art knowledge bank

that contains information from everyday business processes to agency billing and local market products and services. With the use of keywords you can find information on all subjects, entries, Product Advisories, etc. It only takes a few minutes to register.

Under Downloads all kinds of manuals are loaded.

Links to useful sites are added.

Customer Service is the place to find all customer information is gathered. You will find links to

the latest news, Ask Travelport etc.

Training gives an overview of all scheduled classroom and virtual trainings and e-learning

modules..

Order Travelport is our webshop for Travelport products.

We need your opinion gives you the possibility to rate the services of Travelport..

With Remote Support colleagues or other contacts can take over your computer on your request, in order support you.

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ASK TRAVELPORT

Ask Travelport can be seen as the Google of Galileo. After a free registration, this tool can be used to retrieve the answer to all questions on Galileo entries. The only prerequisite is: Asking the correct question.

Let‟s have a look.

After signing – on to Ask Travelport a basic screen will open. Some parts of the screen are shown below.

Two tabs are shown on top of your screen:

My Stuff Your profile settings.

Ask a Question Allows you to ask questions to the Helpdesk. Answers All the information on Galileo entries.

You can search by:

Category Categories restrict the subject to a specific Galileo Product. Keyword Words which might be part of your question. E.g. Encode City Search by Phrases, Similar Phrases, Answer ID (number), Exact Search, etc.

So, if you add a keyword, Ask Travelport will look in its databank for answers, maybe restricting it to a certain category and an exact search only.

Galileo will return with a list of possible answers, in this case only one.

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Some very useful subjects in Ask Travelport are:

Galileo Formats Guide. Examples of all possible entries can be found there. Information about how to change or reset passwords.

Product Advisories with more background information on updated subjects can be found. Exchange Ticketing procedures.

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GALILEO HELPDESK

Galileo does have a Help Desk to support its customers in case of serious problems. The Help Desk should not be called for basic entries or basic working procedures.

If you do have a question about Galileo we advice and expect you to first check out information via:

Courses Ask Travelport

Help Pages in Galileo

Training material on the website.

If you were not able to retrieve the answer, then you can contact the Helpdesk. You will need your PINcode, a unique 7-digit customer number.

To retrieve your Customer Number enter C*CIDBNUMBER

The phonenumbers are:

For the Netherlands: 020 – 6545671 For Belgium: 02 – 6200242 For Luxemburg: 27 – 302230

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LOGON

When Galileo desktop starts up, you are presented with the Logon box as shown below.

For agency defaults, user ID must be left blank For personal defaults, fill in your own user ID

You can choose more than 20 different languages during installation.

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SIGN ON - SIGN OFF

Before working with Galileo Desktop, you need to sign on to the system. This can be done via the Sign On dialogue box in Viewpoint.

Type your Agent sign on and password in the pop up window. Front Page News appears: you are ready to work when closing it.

When leaving desktopany changes to the Focalpoint/Viewpoint File are saved

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Sign-on in Focalpoint:

The Sign On can also be done in Focalpoint using the sign-on entry.

Entry : SON/ZWB (WB are your initials). After sign-on, Galileo will ask you for your Password.

Your sign on is created, either by a senior colleague or by the Galileo Service Desk. Often initials are used. Every Sign-On must have a password.

Output:

You can sign on only once! If you are not sure if you are still signed on, just hit <ENTER> , if you sign on is active : output :”check action code“. If your sign on is inactive : output : “sign in”

Before closing Galileo Desktop®, you need to sign out : Entry : SOF

Output :

Emulation:

If an agent has more than one Pseudo City Code, it may be necessary to emulate after sign-on. This needs to be done for every workarea separately.

Entry : SEM/ O18 / AG (O18 = Pseudo City Code)

Work Areas:

Each sign on provides five available work areas. (ABCDE) Each work area can handle one booking file.

SB Switch to work area B.

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PASSWORD - KEYWORD

When you sign on for the first time, Galileo will request you to create a Password and a Keyword.

Please make sure that your Insert key is switched off and

• Move with the Tab key to „NEWPASSWORD‟, fill in your password

*

• Move with the Tab key to „KEYWORD‟, fill in your keyword

**

and enter.

The selected password and keyword must be reconfirmed by entering them again. Please make sure they are identical to your first selection!

*

Password restrictions:

• A minimum of 7 characters will be required and it MUST contain at least one alpha AND one numeric character.

• There is a list of “Restricted” words that cannot be used.

• Three consecutive characters are not allowed. (Example: 132, ABC, AAA or 222). • The users‟ previous five passwords will be stored and may not be re-used.

• Password changes are limited to once per system day. • At least three characters must change in the new password.

• Passwords are valid for a maximum of 90 days. After this period Galileo will ask you to change your password.

List of Passwords that cannot be used: Answer 16437

**

Keyword restrictions:

• Between 6 to 10 characters alpha/numeric characters. We advice you to use your birth date in the format DDMMYY. For instance: 151167.

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Change Password after 90 days:

Since a password is only valid for 90 days, Galileo will request you to change the password.

Depending on your sign on Galileo will either show the Viewpoint Mask, in which you can fill in your new password and press OK.

If Galileo displays the Focalpoint Mask, add the new password and press Enter.

After pressing either OK or Enter Galileo will sign-on and the agent can continue to work.

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Change Password and / or Keyword:

It is always possible to change your password or keyword. This can be done once per day.

After signing on to Galileo, the agent profile can be opened by entering:

STD/ZWA (ZWA is your sign-on)

Tab behind and fill in the new password. Press enter directly after the new password, and it is changed.

A keyword can be changed be changed in a similar way, but of course, now you fill in the new keyword on the last line of the profile.

In all cases, take care the the INS button is off.

Change password: Answer 6080 Change keyword: Answer 3417

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Unlock Password by the agent:

If you entered the wrong password 5 times, the password will be locked.

It can be unlocked via the following website:

http://support.travelport.com/gipwreset/en/default.aspx

The website will open up a screen that asks you information about your sign-on and PCC.

After filling in the personal agent information, the password can be unlocked.

When you have finished this procedure, an email will be send to the specified email-address. You can now sign-on again, using your Keyword!

This application does not change your password. It will allow you to sign on with your keyword. If you do not remember your keyword, you will be unable to sign on to Galileo after completing this session. In that case, only a second level user (normally your manager) can unlock your password.

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Unlock password: Answer 5131 Unlock Password by the Second Level User:

A Second Level user can unlock an Agent level sign-on. Normally this is the manager or teamleader in your office. The Second Level User can display the sign-on by:

STD/Z8EV/WA

8EV = Pseudo City Code WA = locked sign-on

The LOCK field shows L (locked). To unlock the sign-on:

1. Tab to the PASSWORD field and over type the password with a default password. 2. Tab to the LOCK field and over type the L with a U (unlock)

3. The L will change via U to N. The agent must sign on to the Galileo system using the new password, and they will be immediately be prompted to change it to a new one.

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FOCALPOINT SETUP

The headers and symbols in Focalpoint gives the possibility to change individual settings. These settings can be saved. The most important settings will be mentioned below.

File:

New Window: Extra windows can be added to you screen. The standard settings in Galileo is four windows, but windows can be deleted by clicking on the cross on the right-top of a window. A maximum of nine windows is possible.

Open: Gives the possibility to retieve earlier saved settings.

Restore: If by accident an window has been deleted, the original settings can be restored. Print Active: With Control+B you can print all information on the active Galileo window. Print All: With Control+P you can print all information on the Galileo windows.

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Programmable Keys: P-keys are often used entries. These entries can be preset under the F - keys.

Focalpoint Replay: Shows you a list with the last 100 entries. These entries can be selected and repeated. Multiple entries can be selected.

Month View: Calendar. If a calendar is opened up, the display of the calandar can be changed.

Calculator: The windows calculator.

Symbol Line:

Switch to Viewpoint Calculator

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SYMBOLS - FAST KEYS - SCROLLING - HELP

F1 Focalpoint Help

F2 F12 Programmable keys (P-keys)

SF1 SF12 Programmable keys (Shift F1 – Shift F12)

CF1 CF12 Programmable keys (Control F1 – Control F12)

@ Change or cancel

# More

Display or Asterix

> Start of message

> (code) Start of message – code – tabstop

Ctrl + 2 activates window 2

Ctrl + S Clears all windows

Ctrl + W Clears active window

Ctrl + B Prints active window

Ctrl + P Print all windows

Ctrl + C Copy (select text first)

Ctrl + V Paste

Ctrl + G Switch between FP and VP

Ctrl + M Month View

Ctrl + Q Calculator

Ctrl + Y Focalpoint Replay

Ctrl + R Reset Keyboard

Ctrl + Z Zoom the window larger or smaller Ctrl Home To put cursor in the upper left corner

Ctrl +  Show previous entry

Move Up MU (or Page Up button)

Move Up 20 lines MU20

Move Down MD (or Page Down button) Move Down 20 lines MD20

Move Bottom MB

Move Top MT

Help H/catchword or H/entry

If Galileo returns an error message you can type H/ to display the appropriate help page.

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GIS - Galileo Information System

Although more and more information is stored on the website, some information is still available in the Galileo Information System or GIS-pages.

To get access to General Galileo pages enter: GG*

To get access to the Galileo Chapters enter:

GC*200 :

To access Galileo Pages use the GP entry. You will find meal codes under GP*9. Many airlines also provide info via a GIS page:

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BOOKING FILE

A Galileo Booking File always consists of five mandatory fields. If not all fields are present, the Booking File can not be closed or saved.

Mandatory fields: Itinerary

Name Field N.

Phone Field P.

Ticketing Field T.

Received Field R.

Beside the mandatory fields, optional fields can be applicable.

Optional fields: Review Booking File Field RB.

Email address from/to MF./MT./MC. Form of Payment Field F.

Notepad NP.

Mileage Membership Field M.

Servicing Request RQ.

Service Information SI.

Vendor Remarks V.

Seats S.

Itinerary Remarks RI.

The fields may be entered in any order.

Before an Itinerary can be booked the following subjects need to be explained: How to find codes of airports, airlines, etc.

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ENCODE/DECODE/RECORD

H/ENC

Encode /Decode translates hundreds of industry codes such as city, airport, airline, and

country codes.

Record provides information about city and airports

City Decode MRU:

City Record MRU:

AIRLINE CITY/AIRPORT COUNTRY EQUIPMENT

ENCODE .AE AIR NAMIBIA .CE MALAGA .LE THAILAND .EE FOKKER50

DECODE .AD 6P

.AD*220

.CD AGP .LD KE .ED F50

RECORD .AR 8U .CR LHR

Question:

What is the entry to decode the Brazilian state with the code „RO‟?

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AVAILABILITY

H/AVAIL

NEUTRAL AND CARRIER SPECIFIC AVAILABILITY

Galileo displays two basic types of availabilties: 1) Neutral Availability.

2) Carrier Specific Display

In the Neutral Availability Galileo builds connections dynamically up to 330 days into the future from all published schedules. The availability of most airlines will show an Inside Link Indicator. This tells you the availability will be completely up-to-date.

The Carrier Specific Display comes directly form the airline. It is a real time view of the airline's

system and each availability request goes across the airline's system. The Galileo system displays that which is returned by the airline. With a Carrier Specific Display you will only receive a response for one airline (or associated airlines). A Carrier Specific Display is not needed if an Inside Link Indicator is shown in the Neutral Availability.

NEUTRAL AVAILABILITY

Logics:

Galileo displays flight availability in a specific order by default: 1. Non stop flights, by departure time (AB) 2. Direct flights, by departure time (AB/BC) 3. Connections, by journey time (AB

BC)

Basic availability display

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1 2 3 4 5 6 7 8 9 1011 12 13

A23JANRTMBUE :

14 15 16 Header

Day of the week – date – board point/off point – time range – G*GAL : Galileo standard display.

A maximum of 8 lines are visible – to see more lines: TAB to A* - to see the previous lines: TAB to A*-1. 1 : Number of stops on sector.

Blank indicates non-stop. 2. Date of commencement of sector. 3. Local departure time.

4. Day of arrival : # arrival next day. arrival 2 days later. - arrival previous day.

Blank indicates arrival same day. 5. Local arrival time.

6. @ : Joint operation indicator (codeshare). 7. Carrier and flight number.

8. Classes (info : GC*200/11) and availability status.

Alphabetic Numeric

A = available 1-9 = number of seats bookable L = waitlist 0 = waitlist

R = request R = request C = closed C = closed

X = temporary cancelled X = temporary cancelled

9. # = More classes : to view them : A@#n : (n = line number in the availability). 10. Equipment type.

11. Carrier links ( B , C or blank).

C  Numeric  OK (also possible:A*airline code) B  Numeric  OK (also possible:A*airline code)

or Alphabetic  A*airlinecode or ALn Blanc  Alphabetic  A*airlinecodenot possible) 12. Inside link availability.

13. Electronic ticketing available for this carrier. 14. - : Change of airport on connecting flights.

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15. Board point. 16. Off point.

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AVAILABILITY OPTIONS:

Neutral Availability:

Galileo builds neutral availability displays to view and book up to 330 days in advance of travel. Many different options are possible to specify your neutral availability request. More options can be found under the Galileo Help page H/AVAIL, or on the Galileo website:

www.benelux.travelportservices.com

1/ A22DECAMSSIN/BA Availability for specified carrier (max.3). At least part of the journey will

be flown by the requested carrier.

2/ A22DECAMSSIN/BA# Availability for specified carrier for the entire journey, including

connecting flights.

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Questions:

Use Help Pages Find the entry for an availability from

Amsterdam to Sydney for 8 June via Singapore.

ENTRY

Use Help Pages Find the entry for an availability by journey time

from Brussels to Taipei for 12 January. ENTRY

Use Help Pages Find the entry for an availability from

Amsterdam to Chengdu for 12 January with all airlines, except KLM.

ENTRY

Find the entry for an availability for 22

December from Brussels to Rome starting at precisely 2PM.

ENTRY

Find the entry for a first availability with a direct flight from London to Miami for 9 NOV, flying BA only, with two seats in D-class available. ENTRY

Find the entry for an availability from

Amsterdam to Auckland for 18 May, flying with Skyteam only.

ENTRY

Find the entry for an availability by arrival from Brussels to New York for 29 April.

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Carrier Specific Availability:

Airlines build their own carrier specific availability to display and book. A Carrier Specific Display is a snapshot of the airline's system and every request for a Carrier Specific Display goes across to the airline's system. The Galileo system displays what is returned by the airline, and is not stored anywhere in the Galileo system.

Airlines have individual methods of building their connections. This can cause differences between the connections the airlines show and those shown on neutral availability.

A22JUNAMSLON*BA Availability in link of specified carrier.

Avalability More in direct link BA

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MORE AVAILABILITY ENTRIES

A22JUNBRUATH Availability Brussels – Athens for 22 June.

AROMCTA Availability Rome – Catania for today.

A#FRAVIE Availbility Frankfurt – Vienna for tomorrow.

A.FRLISLHR Availabilty Lisbon – London Heathrow for next Friday.

AD22JUNOSLBGO Availability Oslo - Bergen for 22 June by departure time.

AJ22JUNVIEATH Availability Vienna – Athens for 22 June by journey time.

AA22JUNDUBROM Availability Dublin – Rome for 22 June by arrival time.

AF22JUNSYDHKG Availability for 22 – 29 June between Sydney and Hongkong.

FOLLOW-UP ENTRIES

After a basic availability entry all kind of follow-up entries are possible: A# Change to one day after previous entry date A#2 Change to 2 days after previous entry date

A.FR Change to first Friday after previous entry date

A1400 Display alternative time

A1400# Displays from alternative time onwards

A/BA Display showing BA flights only

A/BA# Display showing BA flights only, including connecting flights

A/YY# Display direct flights and online connections only.

A/BA- Display showing all flights, except BA.

A/YY# Display direct flights and only online connections

A*TG Display from TG system

A.SIN Display with connection via specified city

AJ Display availability ordered by Journey time AA Display availability ordered by Arrival time AG Return to general Galileo display

A*O Return to Original display A*R Repeat or redisplay last viewed

A24JUN Change to 24jun

A-2 Change to 2 days before previous entry AR Change to return availability

AR#15 Change to return avail. 15 days after previous entry

AR26JAN Change to return availability with alternative date

ANLIS Display to follow on to LIS from the off point of the previous entry

A.D Display direct flights only

A.D0 Display non-stop flights only

A@N Display flights with N class seats only

A.FRA Display single connecting flights via Frankfurt

EXAMPLE:

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AF16SEPLHRSAO/BA#@2S Availability in the period 16 – 23 September from London – Heathrow to Sao Paulo on BA only, with at least 2 seats available in S class.

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POINT AND CLICK:

Point and Click is an interactive Galileo display. Point and Click supports numerous Galileo formats including availability, sell, and update and modify for air, car, and hotel bookings. It also supports fare display, shopping, and many additional booking file entries.

After an availability request you simply Point and Click elements of the display to view additional information. Some additional advantages regarding the availability are:

More results display for each search and follow-up entries are just a click away. Outbound & Inbound flights are viewable at same time.

All classes can be shown in an availability display.

For example: In an air availability request, you can simply click a booking code to sell air seats, or view important information such as airline decodes, aircraft details, routing information and more. To launch a Point &Click air availability display, you can use the entry you already know. Just preface your entries with a colon (:) or semi-colon (;).

Galileo Response:

Point and Click uses colours to define specific areas of the display.

White: Non-clickable – Display only.

Blue: Clickable – More information available.

When it comes to classes in an Availability the following logic applies:

White: Non-clickable – This class/type is closed

Yellow: Clickable – Available in this class/type

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Clicking on the blue codes leads to the following responses:

The extra information will be shown in grey.

In Point and Click, the entry bar is at the bottom. It is also easy to request an availabilty a day later or earlier. Just click the mouse on top of the button with a date. A new tab will be created, and yoy will be able to move through both availabilities. With a + it is possible to request the inbound and outbound flights with one entry, e.g. A15JULAMSROM/KL+30JUL/KL.

Tabs

Each time a new Point and Click request is done, a new tab is created. Tabs will display the format requested.

These tabs allow a user to go back to a display to review or take action on. In the case a format is used that does not have interactive capability; the tab will show “Terminal” indicating that the user is being returned a standard terminal window display. There will be no interaction available on this screen.

Users can choose to not create new tabs with a single entry or for all entries by un-checking the New Tab option in the bottom right hand corner of the screen.

Hide

If users want to return to Focalpoint, they may do so by clicking on the “Hide” button in the bottom right hand corner.

By choosing “Hide” this allows a user to return to the point and click functionality and have all previous tabs viewable.

Command Line

In Point and Click, there is a command line at the bottom of the page. You can continue to type commands here. There is no need to use the colon (:) or semi-colon (;).

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TIMETABLE

H/TT

DIRECT FLIGHTS:

TT05MAYBRUNYC

RESPONSE:

A standard timetable will be shown for 4 weeks. Timetable  Availability

A  Availability from specified day in timetable on

A10SEP  Availability from 10 September on

Availability  Timetable

TT  Timetable from specified day in availability on

TT10SEP  Timetable from 10 September on

Question:

Find the entry for a return timetable?

ENTRY

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FLIGHT INFORMATION:

From availability TTLn (n = linenumber in availability) From booking file TTBn (n = linenumber in booking file) Flight information of a particular flight: TTBR76/29OCT

POINT AND CLICK:

The Timetable is not supported by Point & Click (no use of colon or semi-colon). When you are already working in Point & Click, the timetable screen is the same as in Focalpoint.

DISPLAY CONNECT POINT

To find flights from and to unusual airports the Display Connect Point entry can be used. For example, a passenger wants to fly from Brussels (BRU) to Tiruchirapally (TRZ). The entry is: DCPBRUTRZ

In this example it is possible to fly via MAA and then continue to TRZ or to fly via two connecting points.

FLIGHT FREQUENCY

It is also possible to retrieve all direct flights from and to a specific city. If you want to know the inbound or outbound flights from TRZ, use the entry DC*TRZ.

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Tab behind the tabstop and fill-in an “I” for inbound or an “O” for outbound to retrieve the applicable carriers.

In the example below we entered an O after MAA. Galileo tells you there are two airlines (IC and IT) providing nonstop flights from TRZ to MAA. There are no direct flights.

FLIGHT FREQUENCY

If a passenger wants to travel to a specific city, but this city does not have an airport, it is always worth trying to find the closest airport via the Galileo Maps. For example: If a passenger wants to go to Valentigney in France your entry will be:

C*MAP/FRANCE-VVVV

The closest airports to this city are: Mulhouse (MLH) and Basel (BSL).

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SELL AGREEMENTS

H/SELL

SELL AGREEMENTS

Airlines do have various Sell Agreements with Galileo. 1. Option Secured sell

2. Superguaranteed sell 3. Guaranteed Sell 4. Normal/Teletype sell 1. OPTION SECURED SELL

 The guarantee indicator „O‟ will be used. Before finishing the PNR, the status code of the flight will be „HS‟. The seat will be booked immediately. Vendor Locator shown after finishing the PNR.

Before ET:

After ET:

 Galileo takes an option on the booked flight. When the option is about to expire, Galileo sends an envelope in the status bar. Click in the envelope icon to display the message. You have another 5 minutes to finish your Booking file.

2. SUPERGUARANTEED SELL

 The guarantee indicator „S‟ will be used. Before finishing the PNR, the status code of the flight will be „SS‟.The seat will be booked when you finish the PNR. This code is very rare.

Make sure that you book in the link! 3.GUARANTEED SELL

 The guarantee indicator „G‟ will be used. Before finishing the PNR, the status code of the flight will be „SS‟.The seat will be booked when you finish the PNR. No Vendor Locator returned after End Transact! This code is very rare.

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4. TELETYPE OR NORMAL SELL

 After End Transact a telex is sent to the airline. The status is HK, but the vendor is permitted a maximum of 12 hours to confirm or decline the sale of the seat.

Before ET:

After ET: SUMMARY Before ET After ET Option secured HS O HK O* VL Superguaranteed SS S HK S* VL Guaranteed SS HK G Normal or teletype SS HK ! 12 h

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SELL

 Maximum 9 seats in 1 booking file (more than 9 seats = group - see later)

SELL TYPES

1. SELL FROM AVAILABILITY

N1C3 = Need 1 seat in C class from line 3

N2Q4L5 = Need 2 seats in Q-class, line 4 and in L-class from line 5 (connecting flights).

N3Y4* = Need 3 seats in Y class from line 4 and the connecting flights, also in Y class.

2. DIRECT SELL

NDL141M10FEBBRUJFKNN3 = Need 3 seats on flight:

DL 141 in M class on 10 Feb. from BRU to JFK

3. PASSIVE SELL

From availability : N1C3AK

Direct sell : NDL141M10FEBBRUJFKAK1 Statuscodes AK = passive - confirmed

AL = passive - waitlisted

4. SURFACE SEGMENT

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5. OPEN SEGMENTS

NYYOPENY15OCTLISBRUNO1 (YY = Airline code)

Use the expiration date of the segment as it will be printed in the NVA box of the ticket

6. INTERACTIVE WAITLIST

Interactive waitlist directly will place names on an airline waitlist when applicable. This allows the agent to respond to the customer immediately regarding seat availability.

Sell from availability: N1Y1LL - N2Y1Y2LL

Direct sell: NAA89W10MARBRUORDLL1

LL is mandatory! Otherwise waitlist will NOT be accepted!

To book: N1H1LL

Some airlines will add a „W‟ behind the segment.

Airlines, who have a Option Secured sell contract (O ) will return a Vendor Locator. The W‟ will be changed into „W ‟.

If a carrier responds to the sell entry with message 0 AVAIL/WL CLOSED, there is no further action that can be taken.

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POINT AND CLICK:

In Point and Click a sell can be made with a single click. In this case, the outbound and inbound availability were requested with the entry A15MARBRUSTO/SN+30MAR/SN.

After clicking the correct class, Galileo will respond with an Air Sell Response.

If there is more then one traveler, you can indicate to sell multiple seats prior to clicking on the booking code. At the bottom of the page is the option for pax.

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CANCEL SEGMENTS

X1 = cancel segment 1

X1-3 = cancel segments 1 to 3

X1.3 = cancel segments 1 and 3

XA = cancel all air segments XI = cancel all itinerary

@1XK = cancel segment 1 – Passive Cancellation

CANCEL AND REBOOK

Both entries can be combined: X1+N1C2

X1+NDL141M15MAYBRUJFKNN1

@1/K Change booking class of segment 1 in K class.

@2/18SEP Change departure date of segment 2 to18 September.

@4/BA388 Change carrier and flightnumber of segment 4 into BA388

@5/3 Change number of seats of segment 5 to 3 (only possible before ET)

@A/3 Change number of seats of all air segments to 3 (only possible before ET)

Some airlines do not support cancel & rebook!

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NAME FIELD

H/N.

 Name field: 2 – 55 characters. Only 28 characters will be printed on the ticket. Always add the complete first name

BASIC INPUTS: N.SIMONE/NINAMRS N.VIS/KARELMR+N.DEBRUIN/JOOSTMR N.2DEWIT/LAURENSMR/SANDRAMRS CHILDREN N.COLLINS/RONELMISS*P-C03 DOB22MAY07 N.3KAYNAK/MOHAMEDMR/MOUSAMSTR*P-C09 DOB01APR01/AINURMISS*P-C06



Do not forger to add a space after the PTC code (C03), otherwise the passenger will be quoted as an adult.

INFANTS

N.I/FORRESTER/HERALDMSTR*02SEP09 N.I/LEMON/ELLYMISS*01SEP09

N.I/2ROBERTSON/SORRELMISS*15AUG09/NICKLASMSTR*15AUG09

Upon entering an infant name, the following message to the airline(s) will be launched after ET:

OTHER PASSENGER TYPES

N.2SMIT/HANNAHMRS/DEBBYMRS*P-SRC67 N.DEBELE/FATIMAMRS*P-LBR

N.SCHELLHASE/LENAMISS*P-U11 Question:

Use Help Pages Find the entry for a list with Passenger Type

Codes.

ENTRY

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NAME CHANGE:

N.P1@JONSON/SUSANMRS

N.P2-3@2SCHMITZ/HENDRIKMRS/DIANAMRS

N.P4@COLLINS/RICARDOMSTR*P-C03 DOB22MAY07

After ET:

Make sure you have the approval of the airlines concerned!

After airline‟s approval for name change, follow the procedure as stipulated in the What‟s News 17!

Note : Name Changes are still possible after E-ticketing, but are not always allowed!

DELETE NAME: (prior to ET !) N.P1@

DISPLAY NAMES : *N

NAME REMARKS: (possible before and after ET, and are not part of the name)

- Adding P- with the PTC will allow you to fare quote without PTC modifiers.

- Are printed on ticket (att: length is limited!)

- Do not generate a message for the carriers!

- Are mandatory for children, infants, senior citizens, youths,...

- Are optional for adults : e.g. N.CAMPBELL/GORDONMR*CHAIRMAN SPAR INTL.

CHANGE OR ADD NAME REMARKS:

N.P4@*P-C08 DOB23MAY02

DELETE NAME REMARK:

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PHONE FIELD

H/PHONE or H/P.

 First phone field has to hold the agency‟s phone number, as only the first phone number will be sent to the airline(s).

INPUTS:

P.T*020 5061421 GALILEO TRAVEL–BARBARA Travel Agent



As the Travel Agency phone field has to be repeated upon creation of every BF, you can use following shortcut : CM/+*BARBARA (a pkey for this entry is often activated!)

P.H*020 967 4583 Home Phone, set city (this case: AMS)

P.ANRB*0032 2 2325040 IBM Business Phone, other city.

P.PARA*0033 1 4561223 HILTON/ROOM 232 Accommodation, other city.

P.BRUE*JOHN--SMITH//HOTMAIL.COM Email Address, city code mandatory.



Use 2 slashes (//) to indicate an @, use 2 dashes (--) to indicate an underscore.

Alternatively, you can enter the email address in the MT. field, see chapter Email Addresses. You will also find here how to send an itinerary by email.

DISPLAY RECORD: R CHANGE: P.2@H*020 9674583 AFTER 19H DELETE: P.4@ DISPLAY: *P

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TICKETING FIELD

H/T.

INPUTS:

T.TAU/10FEB Set ticketing date at 10 February. The PNR will appear

Or T.TAU/10FEB*FREE TEXT on Queue 10 on the set date.

T.T* No fixed ticketing date or ticket to be issued immediately

CHANGE:

T. @TAU/15FEB Change Ticketing Field to fix ticketing date on 15FEB

DISPLAY RECORD: R

The error message SINGLE ITEM FIELD tells you that you have already entered a Ticketing Field into the Booking. Only one Ticketing Field can be added per Booking File.

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RECEIVED

H/R.

 After creation and after every change of the booking file, you have to `sign` to leave a trace of: - Who asked to create or change the BF.

- Who created or changed the BF.

 After ET this information goes to the history of the booking file.

INPUTS: R.LV

R.SECRETARY.MARINA/FD CHANGE:

R. @GK Change Received Field to GK.

DISPLAY RECORD: R

The error message SINGLE ITEM FIELD tells you that you have already entered a Received Field into the Booking. Only one Received Field can be added per Booking File.

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END TRANSACTION

 A Galileo PNR („reservation code‟) will be added to the Booking File after the first closure. - All five mandatory elements need to be added to the Booking.

- This PNR will always remain the same, even if you change the Booking.

INPUTS:

E End

 Closes the BF (i.e.: saves the data in the BF) and deactivates the BF. RESPONSE:

ER End and Retrieve

 Closes the BF and reactivates it. The BF will be redisplayed with the Galileo booking file number (Galileo Record Locator) in the upper left corner

EM End and Mail

 Closes the BF (i.e.: saves the data in the BF), deactivates the BF and will mail the Itinerary to the ALL email-address in the Phone field of the itinerary.

ERM End, Retrieve and Mail.

Sent receipt:

At the time of the send e-mail entry, the booking file will be updated with a notepad line:

As soon as the e-mail has arrived at the addressee, this Notepad line will be moved into the history of the Booking File.

Please be aware that the sender of this e-mail is Viewtrip. Your customer cannot reply on this mail as it concerns an unattended mailbox. If your customer replies anyhow, Galileo will generate an e-mail referring the customer to his travel agent.

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IGNORE

I Ignore

 New BF (not yet closed): Everything will be cancelled.

 Retrieved BF (closed BF): The booking file will be deactivated.

 Retrieved and modified BF: The modification(s) will be cancelled

IR Ignore and Retrieve

 New BF (not yet closed): Everything will be cancelled

 Retrieved BF (closed BF): Refresh status of the Booking File (awaiting VL)

 Deactivates last modification(s) and redisplays original BF.

BOOKING FILE RETRIEVAL

INPUTS:

*QZ3BCD Retrieve BF by record locator.

*- WILSON Retrieve BF by name.

*n (n=name number) Select a particular PNR from the name list.

*L Redisplay name list.

*12FEB-WILSON Retrieve BF by date of departure and passenger name

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BOOKING FILE IN POINT AND CLICK

A Booking File can also be shown in Point and Click. If the reservation has been created in Focalpoint it is possible to switch to Point and Click using :*R or ;*R.When the reservation has been in Point and Click, just use The *R entry to display the record.

Galileo will respond with an interactive display. The following colour logic applies to the Fare screen:

White: For display purposes only. Non-clickable.

Blue: Specific additional information is available. Blue items are clickable.

Yellow: By clicking the yellow segment number a car or hotel availability can be requested.

.

IR will not bring back an interactive dialog. Users must do a *R in the Point and Click environment to have the interactive Booking File.

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BOOKING FILE IN VIEWTRIP

It is always possible to retrieve the latest reservation data on the internet. If an email has been send from Galileo, the client will receive a „link‟ to Viewtrip. It is also possible to start up Viewtrip and add the passenger name and PNR manually. The website is: WWW.VIEWTRIP.COM

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After clicking SignIn the journey for the traveler will be shown. Part has been shown below.

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Online Check-In

For multiple airlines Viewtrip will show a link in the air segment when the Online Check-In (OLCI) becomes available, normally 24 hours prior to departure.

The link will take the traveler to the airline OLCI page, and pre-populate the required fields with the information needed to check-in, providing a seamless integration between itinerary and check-in. Current OLCI participants:

Delta Airlines United Airlines British Airways Swiss International Air Canada Virgin Atlantic Frontier Airlines Turkish Airlines Midwest Airlines BMI Flybe Virgin America Gulf Air Royal Jordanian Royal Brunei LAN Airlines

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OPTIONAL FIELDS

With the Optional Fields you can add lots of extra information to the PNR. This will help you to work orderly and to categorize information.

Notepad NP.  Notes for internal use. Review Booking File RB.  Your Agenda‟.

Email addresses MF./MT./MC.  Email addresses.

Mileage Membership M.  Frequent Flyer Information. Servicing Request RQ.  Segment registration. Form of Payment F.  How will the ticket be paid?

Service Information SI.  Special Service Requests: e.g. special meals.

 Service Information about a passenger. Vendor Remarks V.  Normally incoming messages from an airline. Seats S.  Reservations or requests for specific seats.

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NOTEPAD

H/NP.

 Maximum 999 lines, maximum 87 characters per line.

 Stores agent info in the BF.

 Is not sent to the airlines.

 Is not sent to the history.

 Is not printed on the client's itinerary.

INPUTS:

Standard Notepad:  Remark that can be seen by any agent who can open the PNR. NP.CLIENT WILL RECONFIRM BEFORE 13MAY

Confidential Notepad:  Only the owning agent can view this Notepad. NP.C**ATTN CLIENT IS TRAVELLING WITH MISTRESS

History Notepad:  Notepad that will remain in the History of a PNR, even if cancelled. NP.H**PASSENGER INFORMED ABOUT VISA

Display Notepad:

*NP or *R

CHANGE:

NP.1@CLIENT WILL RECONFIRM BEFORE 14 MAY 1600H

DELETE:

NP.3@ Cancel Notepad 3.

NP.3.5@ Cancel Notepad 3 and 5.

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REVIEW BOOKING FILE FIELD

H/RB.

 This field will drop the booking file onto a (specific) queue on a specific date. Free text may be added to clarify the reason for the booking file dropping onto queue. (for Queues, see later)

INPUTS:

RB.1500*Check Waitlist  Today at 1500h on Queue 12.

RB.21JAN*Send Invoice  On 21 January on Queue 12.

RB.28JAN/Q50*Check Payment  On 28 January on Queue 50.

RB.21FEB/1300/Q29*Book seats  On 21 February at 1300h on Q29.

RB.18NOV/1300*See Notepad  On 18 November at 1300h on Q12.

RB.XX0/24SEP/1500/Q26*See Notepad  On 24 September at 1500h this PNR will be placed

on Queue 26 of agent XX0.



A bridge between your agency and agent XX0 is necessary Display Review Booking:

* RB or *R:

CHANGE:

RB.1@19JAN*Group deadline. Change Review Booking 1

RB.2@25FEB/1630/Q29*See Notepad Change Review Booking 2

DELETE:

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EMAIL ADDRESSES

H/EMAIL

MAIL FROM : MF.SERVICES.BE@GALILEO.COM MAIL TO : MT.BEKKERS.ATILLA@FLUXUS.NL MT.T.BOONEN@SKYNET.BE MAIL COMMENTS:

MC.1@ ELECTRONIC RECEIPT ON WWW.VIEWTRIP.COM MC.2@ VIP MEETING AT BRUSSELS AIRPORT IN HALL 2 Display RECORD:

*R:

*EM

SEND ITINERARY

EM Finish PNR and send to 1st e-mail address.

EMALL Finish PNR and send to all e-mail addresses.

EM2 Finish PNR and send to 2nd e-mail address.

EM1-3.5 Finish PNR and send to 1st- 3rd and 5th e-mail address.

ERM Finish and Retrieve PNR and send to 1st e-mail address.

ERMALL Finish and Retrieve PNR and send to all e-mail addresses.

Sent receipt:

At the time of the send e-mail entry, the booking file will be updated with a Notepad line:

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MILEAGE MEMBERSHIP

H/M.

 This field will send the Frequent Flyer card number to the airline. INPUTS:

M.BA3951969266 Frequent Flyer number added, only one passenger in PNR.

M.P2/LH123456789102 Frequent Flyer number added, passenger selected.

M.P1/VG3951969266-SN10992472 Multiple cards added for passenger 1.

How do I add a gold level frequent flyer card into a booking? Answer 1607

Explanation: Format:

Add UA mileage membership number for passenger 2, indicating tier level Gold.

M.P2/UA123456A*-G Add LH mileage membership number for passenger 3, cross

accrual with BD, indicating tier level Executive.

M.P3/LH654321/BD*-E

Display RECORD: *R

*MM

CROSS ACCRUAL:

M*LH Participating Carriers in LH Mileage Membership Scheme.

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KLM cards have to be entered as follows: M.AF235453564676/KL CHANGE:

Not possible. Delete first and create correct membership field. DELETE:

M.@ M.P2@ M.KL@

INTERACTIVE FREQUENT FLYER VERIFICATION

Currently, an agency enters a passenger‟s Frequent Flyer number into the Booking File Mileage Membership field, which is sent to the airline after end transaction. If the Frequent Flyer name and number in the Booking File does not match the name and number in the airline‟s Frequent Flyer database, the passenger will not receive mileage credit. This can cause customer service issues during and after the passenger‟s travel.

This product will allow the airline to interactively validate that the Frequent Flyer number is valid for the passenger before the number is entered into the Booking File and sent to the airline in the booking message. This will ensure the passenger will always receive mileage credit for the flights, and will eliminate associated passenger service issues.

The first participant is Lufthansa Airlines (LH). 1. Enter Frequent Flyer Number into Booking File

When the Frequent Flyer number is entered into the Mileage Membership field, Galileo will send an interactive request to LH to verify the name and number match.

Current entry

>M.P1/LH992003021268879

2. Frequent Flyer Name or Number Do Not Match

If the airline advises the name and/or Frequent Flyer number do not match, the number will not be added into the Booking File. Instead, the following error response will be displayed:

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SERVICING REQUEST

A CRS takes only ticketed segments into consideration when calculating your agency‟s segments turnover. When a ticket is not printed by Galileo, you must provide the ticket number.

It may occur that the ticket is issued by another CRS.

In those cases, the ticket number needs to be entered manually by :

RQ.TKI

INPUTS:

RQ.P1S1/TKI/ZZ*99912345678903 Registers a ticket number for passenger 1 for segment 1 for carrier ZZ with ticket number 99912345678903. RQ.P1S1-2/TKI/SK*11799005678903 Registers a ticket number for passenger 1 for segments 1

to 2 for carrier SK with ticket number 11799005678903. RQ.P2S2.3/TKI/ZZ*99912345678914 Registers a ticket number for passenger 2 for segments 2

and 3 for carrier ZZ with ticket number 99912345678914. RQ.P1S1-8/TKI/ZZ*99912345678903 Entry for conjunction tickets, only the 1st ticket number

must be entered.

Display Record: *R:

Display SERVICING REQUEST: *RQ :

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FORM OF PAYMENT

H/F.

INPUTS:

F.S Cash.

F.INVfree text Invoice (free text can be invoice number).

F.INVOICE Invoice.

F.AX373911000000000/D0611 CreditCard incl. expiry date.

F.AX373911000000000/D1011/A1254 Credit Card incl. expiry date and authorization code.

F.AX373911000000000/D1011/C18254 Credit Card incl. expiry date and reservation code (max 42

characters)

F.MSfree text Miscellaneous, free text with max 99 characters.

F.NONREF Restrictionsontherefund.

Display RECORD: *R CHANGE: F.@INV25631 F.@5413289036902584/D0911/A0025 DELETE: F.@

The error message SINGLE ITEM FIELD tells you that you have already entered a Form of Payment Field into the Booking. Only one Form of Payment Field can be added per Booking File.

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SERVICE INFORMATION & VENDOR REMARKS

H/SI & H/V.

INTRODUCTION

The optional fields Service Information (SI.) and Vendor Remarks (V.) allow you to send messages to the airlines. To optimize the handling of your message, it is important to select the correct field for each type of message.

There are 2 different types of Service Information: Special Service Requirement (SSR) and Other Service Information (OSI).

SSR: must be used to send servicing requests which require action. However, the only services you are allowed to request by means of an SSR are those that are described by SSR AIRIMP codes.

OSI: is used to store additional information, which does not require action to be taken by the airlines.

Vendor Remarks are used to request services (other than SSR‟s) and send messages that require

action to be taken by the airlines. Airlines often send Vendor Remarks to inform travel agents about ticketing dates.

More details on each field can be found on the next pages.

SERVICE INFORMATION

SSR OSI

Service Request Service Information

VENDOR REMARKS

On Queue in Airline system. Added to the BF in Airline system. On Queue in Airline system.

Demands a reply from the airline. Mainly used:

- to provide info upon specific request of the airline (e.g. ticket numbers)

- to provide additional info on an SSR request (e.g. UMNR addresses).

- Cross referencing of tickets.

Does NOT demand a reply from the airline.

Subjects are restricted to SSR-codes.

Free text. Free text.

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SSR - SPECIAL SERVICE REQUIREMENT

H/SSR, H/MEAL, H/ASSC

Statuscodes: NN  PN  KK  HK.

Response from airline is mandatory in Q25! Passenger and segment related.

When a passenger or segment is changed/deleted/divided, the relevant SSR is automatically cancelled/divided

Also add an SSR for a child.

INPUTS:

SI.VGML

SI.P1S2-3/VGML SI.P2/SPML*NO EGGS SI.P2/CHLD*12JAN02

Display SERVICE INFORMATION: *SI or *SR:

Question:

Find a list of all SSR codes.

CHANGE:

First delete the incorrect SSR and add the correct SSR afterwards.

In case of booking other flights Galileo will request the same services for these new flights. To change or add additional text:

SI.SPML@*NO SALT This will cancel and rebook the SSR and add the new free text.

UPDATE STATUS CODES

SI.P1S3/INFT@HK  KK for passenger 1, segment 3 will be changed to HK.

@ALL  Converts all KK‟s into HK and deletes all UN/UC (except : INFT)

CANCEL:

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UMNR

-

Unaccompanied minor

For an UMNR extra information needs to be added to the PNR.

1/ SI.UMNR*UM05

2/ SI.YY*passenger information (name, age, sex and language details). SI.YY*contact destination (name, address, phone).

SI.YY*contact return (name, address, phone).

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TKNM

-

Manual ticket notification

-

See GC*200/5

!!!

Many carriers ask to receive ticket numbers to make sure the booking is a definitive sell.

1. Airlines having a bilateral agreement with Galileo Benelux.

Ticket numbers will automatically be sent to these airlines upon ticketing in Galileo. TKNA – paper ticket.

TKNE – electronic ticket

Tickets issued outside the Galileo system need to be sent manually by the agent to the airlines.

Use the input GC*200/5/YY (YY must be replaced by the airline code) to check whether an SSR or OSI input is required:

TKNA or TKNE disappears after a status code change of the segment (e.g. time change TK). A TKNM must be entered for that particular segment, else the airline might cancel (HX) the segment by lack of ticketing information!

SSR carriers: SI.P1S1-5/TKNM*05712345675006  per passenger.

 14 numbers per ticket: carrier number/ticket number/check digit. OSI carriers: SI.KM*TKNM 64312345675006-ZAAL/ANDREWMR

When modifying a segment that results in a ticket reissue, the ticket info will be modified automatically

2. Airlines NOT having a bilateral agreement with Galileo Belgium

Airlines not in the list in GC*200/5. Recommend OSI !

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APIS

-

Advanced Passenger Information.

Some destinations request Advanced Passenger Information of the passenger. At the moment (January 2010) the countries below request this information, but more countries will be added in the future.

Australia, Canada, China, India, Japan, Korea, Mexico, New Zealand, United Arab Emirates, United Kingdom, United States (besides the ESTA Procedure) and South Africa.

If the information is added at the time of the booking it can save the passenger a lot of time during check-in. Normally only the DOCS are mandatory, but other information might be requested. Some Examples:

Passport Information:

SI.P1/DOCS*P/GB/S12345678/GB/12JUL66/M/23OCT14/SMITH/JOHN/RICHARD Passenger 1 has a passport issued in GB, number S12345678. He has the British nationality, his date

of Birth is 12 July 1966, he is male and his passport expires on 23 October 2014.

M = Male MI = Male Infant F = Female FI = Female infant Visa Information:

SI.P1S1/DOCO*PARIS FR/V/12345123/LONDON GB/14MAR10/US

Passenger 1 is born in Paris and has a Visa 12345123 issued in London on 14 March 2010, valid for the USA.

Residence or Destination Information.

SI.P1S1/DOCA*D/US/234B VANESS/SAN FRANCISCO/CA/11718

The destination address for passenger 1 is in the USA. CA stands for California. 11718 is the Postal Code. The destination address is required for the USA.

.

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OSI - OTHER SUPPLEMENTARY INFORMATION

Additional info to the vendor which does not require immediate action of the airline. Free text.

Carrier related.

When a passenger or segment is changed/deleted, the relevant OSI is not automatically deleted. INPUTS: SI.YY*CHILDREN ACCOMPAGNIED BY PARENTS IN PNR J235KZ

SI.LH*CORPLH 12345C SI.SN*PIN-QGBE15900 Display SERVICE INFORMATION: *SI or *SO:

CHANGE:

SI.2@LH* CORPLH 13445C

DELETE:

SI.1@

SI.1-3@

Some airlines request mobile and/or email contacts in the OSI field, eg. China Airlines. To add these enter:

SI.CI*CTCM AMS 31 – 6 12345678 MR SIMONS

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VENDOR REMARKS

Are used to request actions from airlines for which SSR‟s are not available. Are used by airlines to request actions from agents, e.g. ticketing time limits.

Free text, but vendors often use airimp codes: see GC*200/7 for a list of these codes. Carrier related.

INPUTS:

V.AAZ*PLSE PROVIDE SEATING NEXT TO EACH OTHER V.ALH*PLSE CFRM LH402/13MAY...TKS AND BRGDS Display VENDOR REMARKS:

*VR

VO = Vendor Remarks Outgoing VI = Vendor Remarks Incoming

CHANGE:

An outgoing VR may only be changed before ET!

V.1@AAZ*PLSE CFRM WAITLISTED AZ403/13MAY PAX IS FQTV TKS AND BRGDS

Display OUTGOING VENDOR REMARKS:

*VO

DELETE:

An outgoing VR may be deleted at any time, but no cancellation message is transmitted to the applicable vendor. The VR is simply removed from the BF, but can still be traced in the history. V.1@

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SEATS

H/SEAT

Advance seat reservation is available on all carriers.

Advance seating policy differs per airline. On confirmed flights only.

When a passenger or segment is changed/deleted/divided, the relevant seat is automatically cancelled/divided.

SPECIFIC SELL GENERIC SELL

Specific seat number from seat availability map, e.g. seat 11A.

Carriers who offer specific sell: GC*200/6.

Request a seat with specific characteristics, e.g. NA (Non-smoking aisle seat)

Offered by all carriers 1 to 3 months prior to departure.

HOW TO BOOK:

Seat Availability map: SA*S1 Seat Characteristics: SC*12A Return to map: SA* S.S1/10A S.P1.2S2/10A.C S.P3.4S3/10A/11A HOW TO BOOK: S.N S.NA S.P1S2/NA S.P1.3S3-4/NW S.P1/NW S.P2/NA NN  PN  KK  HK 24A 24A 24A 24A HS  HK

@ = conditional seat. Update status codes: @ALL

NN  PN  KK  HK 24A 24A HS  HK

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SEAT AVAILABILITY MAP

SEAT CHARACTERISTICS SC*17D

Display SEAT DATA: *SD

The status code HS is applicable for airlines with interactive seating. The seat will be confirmed at time of booking (before ET).

The status code NN is applicable for all other airlines. After ET, a seating request will be send to the airline.

Seat Change : S.S2@43A

Status Changes:

@ALL  All KK`s will be converted into HK.

 All PN`s will stay PN.

 All HK`s will stay HK. CANCEL:

S.@ S.P2S2@

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VIEWPOINT :

Right-click the first flight and select “seat Map”.

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ITINERARY REMARKS

H/ITRM

1. UNASSOCIATED ITINERARY REMARKS

These are general remarks, which are related to the whole itinerary. They are printed at the bottom of the itinerary.

They can also be seen in WWW.VIEWTRIP.COM

These remarks can be programmed in the DYO (Ask your account manager). INPUTS:

RI.free text E.g.: RI.WE WISH YOU A PLEASANT TRIP

2. ASSOCIATED ITINERARY REMARKS

These are remarks, which are related to a specific segment. They are printed after that specific segment on the itinerary. They can also be seen in WWW.VIEWTRIP.COM

INPUTS:

RI.S2*free text E.g.: RI.S1*CHECK IN 90 MIN BEFORE DEPARTURE

Display ITINERARY REMARKS: *RI

CHANGE: RI.1@free text

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STATUS CODES

H/STATUS

For explanation of the Status Codes see also: www.benelux.travelportservices.com

BF (Action Codes) Retrieved BF (Passive Codes) Answer (Advice Codes) ACTION SS, HS NN (request) LL (WL) AK, AL HK PN HL AK, AL - NO UN HX TK KK UU or US UC NO UN KL UC NO UN TL NO - @1XK @1XK @1XK @1HK @1HK @1HL @1XK @1XK @1XK @1HK @1XK @1XK @1XK @1HL @1XK

@ALL will action all advice codes in the booking file (except INFT) : KK/KL/TK  HK

UU/TL  HL NO/UN/HX/UC  deleted

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SS Action Sell (sold within this transaction)

NN Action Need request

HS Action Have sold - inventory adjusted

AK Status Confirmed outside Galileo system. No message sent when cancelled

HK Status Holds confirmed

HL Status Holds waitlisted

HN Status Have requested

PN Status Pending need - awaiting confirmation

UC Advice Unable - segment closed

UN Advice Unable - vendor cannot supply service

US Advice Unable to sell-vendor cannot accept request, have waitlisted

UU Advice Unable - vendor cannot confirm, have waitlisted

HX Advice Have cancelled (By Airline)

KK Advice Confirming booking

KL Advice Confirming from waitlist

NO Advice No action taken (No Inventory held)

TK Advice Holds confirmed; advise client of new timings

TL Advice Waitlisted; advise client of new timings

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FARE DISPLAY

H/FD

INPUT ↓ FD30OCTAMSMNL H1 H2 H3 H4 1 2 3 4 5 6 7 8 9 10 11 12 HEADER:

H1. Fares are updated every hour.

H2. Information about MPMs, only applicable in case of mileage fares.

H3. Fares are without taxes. Fees may apply tells you additional Airline Service Fees may apply, e.g. when the ticket is issued against a credit card in case of KL, SN, AY etc.

H4. In this case, besides Published Fares, also Private Fares are available for PCC 8EV.

FARES:

1. CX Carrier code

YY indicates IATA fare

2. FARE: Always displays in currency of boarding point

3. R Return fare

A blank indicates a One Way fare

4. FARE BASIS Indication code of the fare

5. CLASS When a carrier in CX column = bookings class

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6. ADVANCE PURCHASE 3 characters

The first 2 characters : display the advance purchase period between ticketing and TRAVEL date

The 3rd character : a + is displayed IF there is a restriction period between ticketing date and the RESERVATION date(e.g. the ticket must be issued within 24 hours – see Fare Notes for more details)

7. MIN/MAX STAY MIN : Number of Days, SU : Sunday rule or V : variable

MAX : is shown in number of days or months

8. SEASONS Seasons of application

If no dates : the fare is valid all year round 9. MR Mileage/Routing indicator

M indicates that the fare is mileage based

FL/followed by the itinerary calculates a possible mileage surcharge. e.g. FL/BRUFRAHAM

R indicates that the fare is routing based.

FR* followed by the line number of the fare: displays the authorized routing and interline carriers for that fare. e.g. FR*1

10. GI Global Indicator, indicates the flown route EH = Eastern Hemisphere AT = Atlantic

TS = Trans Siberian AP = Atlantic Pacific

11. D Day restrictions : full details can be found in the Fare Notes. Often weekend or midweek fares.

12. - Private (negotiated) selling fare of the airline concerned.

X Fare cannot be quoted (Air pass, etc)

13 14

13. TC Ticketing code : replaces the fare basis code on the ticket 14. TD Ticketing Designator : is appended on the fare basis code on

Figure

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