InWEnt CAPACITY BUILDING PROGRAM. Quality Management

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InWEnt

CAPACITY BUILDING PROGRAM

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Structure of the programme

InWEnt HQ Bonn

InWEnt RC Saarbrücken

HTW

Saarbrücken

BMZ/Berlin

TÜV

Rheinland

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The BMZ

(Federal Ministry for

Economic Cooperation and Development)

headed by the Minister,

Ms. Heidemarie

Wieczorek-Zeul

Æ

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Development cooperation is seen as a global structural and

peace policy. It aims to help:

• to revolve crisies and conflicts in a peaceful manner

• to ensure that scarce resources are more equitably shared

• that our environment is preserved for comming generations

• that poverty is reduced in this world

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Structure of the programme

InWEnt HQ Bonn

InWEnt RC Saarbrücken

HTW

Saarbrücken

BMZ Berlin

TÜV

Rheinland

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InWEnt....

(Internationale Weiterbildung und Entwicklung gGmbH, Germany)

... is an organisation for human

resources development and

further training and dialogue

with worldwide operations

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InWent strenghtens the proactive capacities of specialists and executives in political, organisational and in-company change processes. The capacity building services make a substancial contribution to sustainable development within the framework of international cooperation like:

• Good governance and reform processes • Peace and security

• Social Development

• Environment and natural resources • Sustainable Business Development

• Foreign Trade and International relations • Regional development and urbanization • Development Education

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InWEnt Saarbrücken

InWEnt Team

Saarbrücken

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InWEnt HQ Bonn

HTW

Saarbrücken

TÜV

Rheinland

Structure

of

the

programme

BMZ Berlin

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The TÜV Rheinland Group is a leading provider of technical services worldwide.

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Founded in 1872 and headquartered in Cologne the TÜV Rheinland Group employs more than 11.000 people in over 300 locations in 60 countries. The group´s mission is to achieve sustained development of safety and quality.

Typical services are:

• Industrial Services ( pressure equipment, elevators …) • Mobility (vehicle inspection,…)

• Products ( electrical and electronic services, medical devices,...)

• Life care ( occupational safety and health, medical center services,…) • Education and Consulting ( professional education, Business

Consulting,…)

• Systems ( Certification of management systems, IT and Communication system security,…)

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Structure of the programme

InWEnt HQ Bonn

HTW

Saarbrücken

TÜV

Rheinland

BMZ Berlin

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HTW....

(university of applied sciences)

..is the national university of applied sciences of the Saarland. It

provides practice-oriented education with an emphasis on technologie and economy. It also focuses on technology transfer with companies in its region (Germany, France, Luxemburg/Belgium/Netherlands) and worldwide.

Some 4000 students are presently enrolled here.

In this program, HTW is responsible for the academic level

and the contents

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environmental management 14 participants SADC

Quality management 2001/02 13 participants South Africa Environmental management 2002 21 participants latin America Quality management 2002/03 (group 1) 14 participants SADC

Quality management 2003/04 (group 2) 15 participants SADC Quality management 2004/05 (group 3) 17 participants SADC Quality management 2005/06 (group 4) 15 participants SADC

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GROUP 1 (2002/03)

BOGATSU, Florence Sesupo DONDASHE, Pamela

JACOBS, Carmen KAUSELE, Nomvula KHAN, Aanisah MATANDELA, Lungiswa

MATLALA, Abel Madimetsa MOJELA, Joseph Mzi Pimpi MPOLOKENG, Judith Keobakile NAIDOO, Vanessa

SITHOLE, Jethro Mandlenkosi TOM, Mbulelo Julius

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Group 2

2003/04

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GROUP 2 (2003/04)

BANDA, Mukwenya CHISENGA, Progress

FOBA, Clayton Maxwell KIWEKETE, Hope Mugagga

MAZIMBA, Stephen MCUNU, Tandeka

MHOLONGO, Musawenkosi MPOFU, Unami Teressa MURUGAN, Sheena

MUSONDA, Mwashya

NYAMBUYA, George Garikaryi SHILENGE, Dineo Precious SIKOMA, Harry

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GROUP 3

(2004/05)

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GROUP 3 (2004/05)

BWALYA, Paul Chikopo CHEDDY, Pravesh Imrithlall HARA, Christopher

HENGARI, Zelna KACHIMBA, Mbanza KESHA, Luthando

KGAMPE, Tsholoane Portia LEBEKO, Thabo

LECHABA, Junior Mqelelo LUKA, Wiseman Mfundiso MACHIRICA, Issak Caetano

MAGORO, Gilbert MASWERA, Thembile

MOKHELE, Fumane Felicia MUSONDA, Clyde

SPELMAN, Siseko

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GROUP 4

(2005/06)

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APHANE, Molebatsi Andrew CHEMANE, Gertrudes Claudia ERASMUS, Neville Albert KACHILELE, Rabson

KATANGA, Robbiee

LUHANGA, Stacy Payekha MALOKA, Charity Puleng MKANDAWIRE, Yotam

MUNTHALI, Thandiwe NTHARA, Bright PAMU, Dominic SIMATAA, Siluenka

SOLANI, Malibogwe Luzuko STUURMAN, Nolundi Claudia SUNKUTU, Edmund Mwamba

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Group 5

(2006/07)

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BANDA, Christopher Kawinga BANDA, Robert

BANDA, Uzi John BOHWASI, Thomas CHANGWE, Jarvis

CHIKONKA, Berry Moonde CHIPEPO, Clara MANGABA, Elias MILAMBO, Kamana MWANGA, Constance MWANGO, Gilbert NYOKA, Jonathan PHIRI, Bazil SAKALA, McLean SIATWINDA, Siapanika SIWALE, Chusa Jones SIWALE, Collins

ZWENI, Nompepho Lulama

Group 5

(2006/07)

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Some impressions from the 2006/2007 group

Company visit at

„NEMAK“

Aluminium

foundry

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Company visit at

„URSAPHARM“

Pharmaceutical

industry

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Company visit at „Wagner Pizza“ Deep frozen

pizza and more.. (about 750.000 pizzas a day)

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Company visit at „Wagner Pizza“

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Some impressions from the 2006/2007 group

Company visit at

„BROSE“

producing

„door systems“

just in time

for FORD

Motor

Company

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Company visit at

„Schummer“

Import of

„Fruits and

vegetables“

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Quality Assurance at

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This years program is different …..

• 6 months instead of 12 months

• Course language is english

• Only QM-specialists

• No internships

• Personal certification

• Participants as „pilars“ of an InWEnt QM SADC network ….

….integrating QM institutions in the network

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This years program time schedule ….

(as planned at present)

Nov. 07

Entry/preparatory course

(Saarbrücken)

dec. 07/jan. 08

Crash course „German“

(Saarbrücken)

febr. 08/mar. 08

QM at HTW

(Saarbrücken)

mar.08/apr. 08

QM personel certification at TÜV

(cologne)

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Typical contents of „QM at HTW“ are:

• ISO 9000; TS 16949; ISO 14000; HACCP

• Quality techniques (FMEA, QFD, SPC, Six Sigma...)

• Process management

• Documentation and auditing

• Implementation-examples of management systems

• Software training

• EFQM assessor course (with certificate)

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Typical contents of „QM at TÜV“ are:

(to be selected …)

•

Quality Management (Q-principles, Q-policy,…)

• Management of ressources

• Quality in logistics, sales and after sales services

• Quality in the Design process, purchasing, sub-contracting,… • Quality in production and service processes

• Messuring and Controlling of processes and customer satisfaction • Data collection and statistical process control

• Testing and measuring

• Auditing, certificaton and accreditation • Planning and preparation of Q-audits

• Auditing activities, reporting, follow up activities,…. • Qualification requirements of Quality auditors

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Requirements for Q-Auditing personel:

Require-ments Q-Represen-tative (QR) Internal Q-Auditor (IQA) Quality Man-ager (QM) Quality Auditor (QA) Education Prof. education

or higher Prof. education or higher Prof. education at specialised institution Bachelor at university level or higher Work experience More than 2 years fulltime More than 2 years fulltime More than 4 years fulltime More than 4 years fulltime Q-related work exper. More than 1 year fulltime More than 1 year fulltime More than 2 years fulltime More than 2 years fulltime

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Requirements for Q-Auditing personel:

Require-ments Q-Represen-tative (QR) Internal Q-Auditor (IQA) Quality Man-ager (QM) Quality Auditor (QA) Education in QM QR-education (80 hours) passed exam Successfull QR-education plus 20 hours IQA education passed exam Successfull QR-education plus 60 hours QM education passed exam Successfull QM-education plus 40 hours QA education passed exam Auditing experience At least 1 Q-Audit of more than 4 days At least 4 Q-Audits of more than 20 days