Program Review 2012 PROGRAM TITLE: Network Specialist, Network Security Specialist, Windows Specialist, Computer Network Technologist.

(1)

Program

Review

2012

PROGRAM

TITLE:

Network

Specialist,

Network

Security

Specialist,

Windows

Specialist,

Computer

Network

Technologist.

Prepared

by:

Joliet

Junior

College,

CIOS

Dept.

David

Buckley,

Professor,

MCP,

MCSE,

MCSA,

MCITP,

Network+,

A+,

Security+,

EC

‐

CEH

Joe

Sullivan,

Associate

Professor,

CCNA,

CCNP,

CCAI,

Wireless#,

CWTS,

CWNA,

CWSP,

CWNP

(2)

Goal

Statement

Computer

Network

Technologist

A.A.S

Program

This program provides training to configure and maintain Cisco routers and switches and their

associated networks. It leads to validated skills for installation, troubleshooting and monitoring

of network devices to maintain integrity, confidentiality and availability of data and devices and

develops competency in the technologies that Cisco uses in its infrastructure. Course content

covers Cisco Networking Academy program guidelines for the applicable class of student

enrollment. Students shall receive material and engage in active learning through a

combination of class lecture and in‐class activities. Successful completion of this goal shall be

measured by provided content in testing, lecture and in‐class activities to the goals set forth in

the Cisco Networking Academy applicable chapter goals.

Program

Highlights

‐

Network

Security

and

Cisco

Networking

Academy

–

Computer

Network

Technologist

1. Current Growth! Increase of 35% in enrollment for the Cisco Networking Computer

Network Technologist (CNT) program over the last 4 years. Enrollment in the Cisco

Networking program is up 12.1% for just 2011‐2012.

2. Strong projected growth! Network Security and Cisco Networking Computer Network

Technologist programs both have future growth projects at the local, state and national

levels. (Bureau of Labor Statistics‐ Job Outlook, 2012)

3. Increase in company sponsorship of employees for program enrollment. A paradigm

shift to increased reliance of on network infrastructure and broad exposures to security

concerns is the driving force. The trend is expected to continue.

4. The CNT and Network Security program fulfills JJC’s mission statement. The program

provides career preparation, training and workforce development which is congruent

with the college mission statement below:

Joliet Junior College enriches people's lives through affordable, accessible,

and quality programs and services. The college provides transfer and career preparation, training and workforce development, and a lifetime of learning to the diverse community it serves.

5. Work force training! Provides workforce training to residents for local, regional, state

and national in‐demand jobs!

6. Attraction for non‐traditional students to return to JJC to update job skills and enroll in

other non‐related courses.

7. Helping family’s by building careers.

8. Program contributes to community involvement by PC refurbishments and donations.

(6)

Identity

PROGRAMTITLE: Network Specialist, Network Security Specialist, Windows Specialist,

Computer Network Technologist

CIP Code: 11.0901

DEGREES AND CERTIFICATES (Indicate: 03=AAS, 20=>30ch or 30=<20 credit hours.)

 03 AAS Computer Network Technologist CO237

 30 Certificate of Completion ‐ CO244 ‐Cisco Network Security

 03 AAS Computer and Network Security Specialist CO241

 20 Network Specialist Certificate CO235

 20 Computer and Network Security Specialist Certificate CO242

 20 Windows Specialist Certificate CO519

COURSENAMESANDNUMBERS:

SECURITY

 CIS 105 ‐ Introduction to Windows  CIS 116 ‐ Introduction to the Internet

 CIS 122 ‐ Computer Info. Systems Fundamentals  CIS 127 ‐ Overview of Microcomputer Concepts  CIS 126 ‐ Microsoft Office

 CIS 130 ‐ BASIC Programming

 CIS 145 ‐ Fundamentals of Networking  CIS 154 ‐ Data Communications and Networks  CIS 158 ‐ DOS plus UNIX ‐ Operating Systems  CIS 220 ‐ Fundamentals of Web Design  CIS 271 ‐ Windows Client OS

 CIS 272 ‐ Windows Server I  CIS 273 ‐ Windows Server II

 CIS 275 ‐ PC Troubleshooting and Toolbox  CNT 101 ‐ Network Fundamentals

 CNT 102 ‐ Routing Protocols and Concepts  CIS 263 ‐ Networking Essentials

 CIS 277 ‐ Basic Home Computer Security  CIS 278 ‐ Ethical Hacking

 CIS 292 ‐ Computer and Network Security  CIS 296 ‐ Computer Forensics

 CIS 274 ‐ Advanced Server Topics

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 CNT 103 ‐ LAN Switching and Wireless Communication

 CNT 104 ‐ Accessing the WAN

CCNPRequirements ‐ 16SemesterHours

 CNT 205 ROUTE I

 CNT 206 ROUTE II

 CNT 207 SWITCH

 CNT 208 T‐SHOOT

MISSION: The purpose of these programs is to prepare students for careers as Network

Managers, Network Security Professionals, and Computer Support Professionals by providing

them with the skills required to successfully perform these jobs.

The CNT program is a Cisco Networking Academy approved program to educate students for

networking and Information Technology careers. The academy follows strict Cisco Networking

Academy guidelines as outlined from Cisco, including but not limited to having certificated

Networking Academy Instructors and approved academy learning material.

My goal as program coordinator is to provide a learning environment to our students to

accommodate goals set forth in our contract with the Cisco networking Academy pertaining to

standards, so that students can enhance their skillset by increasing their information

technology knowledge. To educate students to fulfill requirements to complete the CCNA and

CCNP certification.

Progress

report/improvements

since

last

review

IMPROVEMENTS: The following is a list of programs improvements made since last review

and a basis for change.

 A new Computer and Network Security Specialist degree and certificate have been

added. These include courses in some of the fastest growing areas of IT including Ethical

Hacking/Penetration Testing and Computer Forensics.

 All the computer systems within the classroom have been upgraded to a level sufficient

to teach the classes. The standard student system includes a dual core Pentium 4

processor, 10GB of RAM memory, and a 1 Terabyte hard disk drive.

 Several servers have been set up and configured for the classroom. This includes two

Windows Server 2008 R2 systems which provide DHCP, FTP, and DNS services for the

classroom, and a VMware ESXi 5 Server has been set up to provide a simulated

(8)

 All Windows Operating System and Network Security Classes are now taught within a

virtualized environment using VMware workstation. Students can now develop

numerous virtual machines, running different operating systems, within one physical

computer. This allows students to construct whole networks within one physical

computer in order to understand how to plan, install, management, and secure

networks.

 Extensive Hands‐On projects have been implemented in the Windows Operating System

and Network Security classes.

 All Windows Operating system classes have been updated from Windows 2000 to the

current Windows operating systems; Windows 7 and Windows Server 2008.

 By becoming a VMware IT academy school we are able to receive virtualization software

for use in the classes at a reduced rate ($250/Year for unlimited classroom installations

vs. $120 per machine). This also allows us to provide the software for free to CIS

students.

 We have partnered with Microsoft through their IT Academy program which allows free

access to the software for classroom use and also allows us to provide the software for

free to our students.

 During the past 2 semester student interns have been employed to provide open

classroom hours in the classroom used for teaching computer security and Windows

operating system classes.

 Setup and facilitate the learning environment by setting up a Console Management

Server in both Cisco classrooms to provide off campus/anywhere access to equipment.

 Utilize new interactive software to simulate networking environments. Students can

configure unique network topologies and run practice scenarios. Students have found

this beneficial since they are in‐touch with technology and can now work with virtual

equipment for introduction classes.

 Provisioning of the interactive learning software to provide immediate feedback for

students homework activates by creating simulated network environments. The

program in use is packet tracer and activities have been deployed to every introduction

class in the program. Hundreds of students have used this program and benefited from

the environment.

 Continual maintenance of the classroom environment setup to modify the environment

according to the classroom environment and student activities. Network support

activity includes, but is not limited to maintenance of the equipment operating systems,

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 Coordinate with our feeder school for program requirements and pathways. Design

course offerings for the new curriculum, currently working on an agreement with Lewis

University and DeVry for transfer status.

 Work with external relations to promote the program by using WJOL.

 Work with prior graduates to help place students in either internships or full‐time

positions.

 Continuing training by achieving new certifications with Cisco including work towards

the Cisco Certified Network Professional certifications and CCNA security. Current

certifications include the Cisco Certified Network Associate (CCNA), Cisco Certified

Academy Instructor (CCAI), Wireless#, Certified Wireless Technology Specialist (CWTS),

Certified Wireless Network Associate (CWNA), Certified Wireless Security Professional

(CWSP), Certified Wireless Network Processional (CWNP).

PROGRAMOUTCOMES:

What are the outcomes for the program? How do these outcomes relate to the college’s

outcomes/strategic plan (http://www.jjc.edu/about/college‐info/Pages/strategic‐plan.aspx)?

1. Improve student success with an emphasis on enrollment, retention, graduation, and transfer rates and effective teaching strategies and learning outcomes.

 The courses include extensive hands‐on exercises to provide students with real‐

world network problems and solutions

 The courses utilize virtualization which is considered to be one of the fastest

growing components of IT.

2. Increase and improve partnerships with organizations that support the college's

mission.

 The CIS department meets twice per year with the advisory committee to

determine industry needs.

3. Utilize technology strategically to advance teaching and learning, expand online and

alternative delivery methods, and enable effective administrative and support services.

 The courses make extensive use of virtual machines to provide a flexible and

state of the art training environment.

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 A primary component of classes is preparation of students for Industry

certification exams in Windows Operating Systems, Computer Networking, and

Computer Security. Employment in these fields is among the fastest growing of

all careers. According to the Bureau of Classroom statistics this employment in

these fields are projected to increase by 22% (Information Security Analysts) –

28% (Network and Computer System Administrators)

College

Goals

and

Achievement

CollegeGoal

Utilize technology strategically to advance teaching and learning, expand online and alternative

delivery methods, and enable effective administrative and support services.

ProgramResponse:

This program provides advanced equipment, materials and resources to provide technically

advanced training in configuration and maintenance of Cisco routers and switches and their

associated networks. It leads to validated skills for installation, troubleshooting and monitoring

of network devices to maintain integrity, confidentiality and availability of data and devices and

develops competency in the technologies that Cisco uses in its infrastructure. The program

utilizes technology strategically to advance teaching and learning, expand online and

alternative delivery methods, and enable effective administrative and support services. The

newly used software found in Figure 1 Sample of Simulated Environment shows how the new

technology can aid students understanding of network topology and allow them to use the

software to create virtual environments. Figure 2 Remote Access Sample shows a remote

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Figure 1 Sample of Simulated Environment

Figure 2 Remote Access Sample

College

Goal

(12)

ProgramResponse:

1. The Program goals specifically relate to industry need in networking to develop

programs that anticipate and respond to labor market demand. Our graduates learn

real world problem solving and provisioning techniques because of program

enhancements done each semester.

2. Conversations with the business professionals on the CIOS advisory board, labor market

predications and industry contacts have maintained that information security positions

are hard to fill and that there is a tremendous shortage of both qualified network

security persons as well networking personal. Below in Figure 3 Degree of Support for

Network Technologist Goals is a matrix of how the goals of each course pertain to the

program goals. This matrix will help direct resources to address our institutional goal of

labor market projections and help facilitate course design. Critical skill sets are outlined

below, areas of strength and weakness are identified by degree of response to each

category. One x means minimal support; whereas, four x’s means significant support.

The figure and addressed with the new addition of CNT 220 proposed network security

course.

Course Installation Trouble‐

Shooting Data Monitorin g Data Confidentiality Data Availability Security CNT 101 X CNT 102 XX X X X CNT 103 XX X X CNT 104 XX X X CNT 205 XX X X X X CNT 206 XX X X X X CNT 207 XX X X X X CNT 208 XXXX CNT 220 Security Proposed Course X X XXXX

Figure 3 Degree of Support for Network Technologist Goals

Program

Quality

The evidence below has been collected to indicate the extent to which program outcomes

(13)

CertificationandHours

 Instructors for the program have relevant industry certifications as Certified Cisco

Academy instructors. Instructors must also maintain up‐to‐date industry certifications.

Each instructor both Mike Fagan and Joe Sullivan have industry experience a mix of

application development and design of telecommunications systems as well as

programming logic.

 Students complete at least 3 hands‐on projects in each advanced Windows and

Computer Security class to validate that they have master both the conceptual elements

and required technical skills. These projects integrate tasks from several class chapters

to simulate real‐world network environments and problem solving. In addition, security

degree students also perform a variety of classroom assignments to develop

competency in specific topic areas

QualificationofFaculty/Staff

CIS staff teaching the Windows and Security classes have earned industry certifications

in the topics taught including:

 Microsoft Certified Professional

 Microsoft Certified Systems Engineer

 Microsoft Certified Systems Administrator

 Microsoft Certified IT Professional

 Microsoft Certified Technical Specialist

 Comptia Network+

 Comptia A+

 Comptia Security+

 EC Council Certified Ethical Hacker

CCNP Faculty teaching Cisco Networking have earned the following industry

certifications:  CCNA  CCNP  Wireless #  CWNP  CWTS  CWSP

 Cisco Certified Academy Instructor: CCNA, CCNP Switch, CCNP Route, CCNP T‐

shoot

ProfessionalDevelopment

The CIS Instructors teaching these classes have completed a variety of professional

development classes and training including:

 Microsoft Server 2008 Administration

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 Microsoft Windows 7 Administration

 Computer Forensics

 Computer Forensics using Access Data’s Forensics Toolkit

 Certified Ethical Hacking

 VMWare Server Administration

 Offensive Security Penetration Testing With Backtrack

StudentGoalAchievement

Supported by two CIS instructors, students have created a Network Security Club which

meets regularly. This club has been responsible for refurbishing and distributing

computers to several aid organizations in the Joliet area. In addition, members of the

club train for and participate in cyber security competitions such as the Midwest

Collegiate Cyber Defense Competition. CIS instructors work with the students to answer questions and help them prepare for the competitions.

Enrollment

Graduation rates per year for students in the Networking, Security and Degree

programs:

Figure 4 Degrees Awarded by Major

Facilities

and

Equipment

 Cisco class facilities support a full scale enterprise environment.

 Cisco Program has software which simulates networking devices and provides

0 5 10 15 20 25 2007 2008 2009 2010 2011

Degrees

Awarded

NETWORK SPECIALIST CAC 44.0 NETWORK SPECIALIST OPTION AAS 66.0 COMPUTER NETWORKING TECHNOLOGIST AAS 64.0 WINDOWS SPECIALIST CAC 41.0 COMPUTER/NETWORK SECURITY SPECIALIST CAC 45.0 COMPUTER/NETWORK SECURITY SPECIALIST AAS 64.0

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 Classroom computers have been replaced and upgraded to allow students to

effectively run the virtualization software used in the classes.

 Students are eligible to receive free versions of Microsoft Windows Operating

Systems and Server products for home use.

 Students are eligible to receive free versions of VMware Workstation for home use.

Accessibility

of

Information/Services

 Open classroom hours is now provided in the classroom used for teaching computer

security and Windows operating system classes. This allows students more time to

work on class projects.

Advisory

Committee

Input

 Computer Information System Advisory committee meetings are held twice per

year. These provide input from industry and education partners to ensure student

needs are met.

SurveyResults

 Surveys are conducted for each cisco course. The survey measures the degree of

student confidence pertaining to the course objectives. Survey results are separated for

the both the instructor, course and equipment with a scale of 1‐5. Results of the

surveys are as follows:

o Students Rate the quality of instruction with top marks!

o Access to classroom resources can be limited during select activities.

o Students have transitioned to virtual services to substitute for physical devices.

o Students can access off‐site and remotely easily 24x7.

o Students plan to continue their network education and training.

 Instructor satisfaction is has maintained outstanding performance while access to

equipment and confidence for secure deployment scenarios is less. The addition of

equipment pertaining to security should help address both these issues. Building

confidence by hand’s on activities help, but the incorporation of a security element will

enhance student’s confidence with security issues.

Cost

(16)

The program does require periodic upgrade expenditures and additional resources to

configure and maintain equipment to the standards required by the Cisco Networking

Academy. The direct intuitional cost reflects periodic equipment expenditures which

represents a significant expenditure. Equipment may be purchased in random intervals

and the associated costs may be reflective of significant outlays in capital for major

upgrades. When expenditures are averaged out the equipment costs should diminish the

direct institutional cost of the program significantly. It is recommend that a support

structure be setup to anticipate future costs of the program.

Need

 Enrollment Headcount/ Credit Hours Produced

 Both headcount and the number of credit hours for the program have risen steadily

between 2007 and 2010, increasing by 66%.

Expected

Salary

(17)

Figure 6 Salary and Wage Data

Source: (State of Illinois Wage Data 2010 Theresa P. Larkin, 2010)

StudentBenefit

Graduates of the course or Cisco Certified Network Associate and Cisco Certified Network

Professional students are afforded the following benefits:

 In‐demand jobs!!!

 Employable skills!

 Government sanctioned program for U.S. Government Trade Adjustment Act

 Government sanctioned program for students in the workforce development

program

 Livable wages required to support a family, often in ranges from $65000‐$110,000

compensate on experience and position.

 Job skills directly transferrable applicable to jobs.

 World‐wide Industry recognized certifications.

 Re‐training for displaced and underemployed persons

 High‐tech jobs to fulfill needs of local businesses such as hospitals, shipping

terminals and major corporations like Caterpillar.

$0 $10,000 $20,000 $30,000 $40,000 $50,000 $60,000 $70,000 $80,000 $90,000 Network and Computer Systems Administration Network Systems and Data Communication Computer Support Specialists

(18)

 Career and skill enhancement for non‐traditional students.

 Students return to college who would otherwise remain in the workforce.

The program cost relates to the benefit a student receives upon graduation. Students who

successfully transition though the program have an opportunity to work in high‐tech areas

such as network administration, network support, network architecture and high tier

technical support positions. May students who attend the program are non‐traditional

students returning to school. The program also has many displaced workers from various

trades.

Graduates of our program are working at major corporations such as Nicor, McDonalds,

Boeing, Travelocity, FAA, and Sears, Panduit, just to name a few. Students entering the

program are also taking other courses at the college while pursuing their Associates degree

in CNT. Current students are aslo a part of the U.S. Government Trade Adjustment Act.

ProgramGrowth

 The growth of the field should be tremendous with an anticipated 40.10% increase

expected according to the Standard Occupational Classification scale for both the state

and Will County. In the upcoming years, according to the data further growth is

expected. Additional growth can be included which accounts for divergent networking

fields not yet represented in the report. Enrollment Credits have increased by almost

1000 hours from 5 years ago reflecting both the bad economy pushing people to re‐tool

and an increased opportunity for networking and security positions. The program

currently produces 2799.00 credit hours.

CIP 11.0901 Computer Systems Networking and Telecommunications

OccupationalGrowth

What trends are apparent in the data regarding the NEED for the program?

 How strong is the occupational demand for the program?

 How has demand changed in the past 5 years and what is the outlook for the next 5 years.

(19)

 Occupational demand for this program is very high. Government statistics project that

Network Administration and Computer Security jobs will be among the fastest growing

careers during the next decade:

Figure 7: Growth and Wage Data. Source: Growth and Salary figures (Bureau of Labor

Statistics, 2012)

Within Illinois and Will County, the Employment prospects are equally promising for students in

(20)

Figure 8 Expected Salary Levels. Source: (Illinois, State of, 2012)

Title 2008 2018 Percent Increase

15‐1071 Network/Computer Sys Administrators 367 408 15.40%

15‐1081 Network Systems & Data Comm. Analysts 197 276 45.74%

Figure 9 Expected Occupation Increase. Source: (Illinois, State of, 2012)

0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00% 45.00% 50.00% All Occupations Network/Computer Sys Administrators Network Systems & Data Comm. Analysts

8.66%

15.40%

45.74%

Percentage

Employment

Increase

Projection

Will

County

2008

‐

2018

(21)

x Standardized assessments

 Certification and licensure examination results

 Writing samples

 Portfolio evaluation

 Course embedded questions

x Student surveys

 Analysis of enrollment, demographic, and cost data

ProgramNeed

 Strong occupational demand and GROWING!

 Increased dependence on networking and security infrastructure within the industry is

driving growth.

 Consistent and strong Labor projections for networking and security fields

 Occupational demand both locally AND nationally AND internationally.

 Occupational need for both district, state and federal

FUTURE

TRENDS

What needs and/or trends are you seeing in the field/profession? (Identify sources.)

 The rapid increase in the number of networking careers has been previously

documented within this report. Within this field, Virtualization and Cloud computing

are the two of the most rapidly increasing and changing areas.

 Virtualization allows organizations to reduce their costs by running multiple virtual

machines on a single physical system. This saves organizations money by reducing

outlays for computer hardware as well as electricity and cooling costs. Virtualization has

been shown to reduce hardware and operating costs by as much as 50% and energy costs by 80%, saving more than $3,000 per year for every server workload

virtualized(Vmware). Much of the network and security curricula are currently

presented using virtual machines, however server virtualization is an area which needs

to be increased.

 Another trend expected to revolutionize networking is the movement toward cloud

computing. Cloud computing is Internet‐based computing which provides on‐demand

access to shared resources such as computing power, software, and information, Much

like the electricity grid, cloud resources are provided as needed to the client. It is

projected that By 2014, more than 50 percent of all workloads will be processed in the

cloud. This is a twelvefold over the next 5 years. Global cloud IP traffic is projected to

account for more than one‐third (34 percent) of total data center traffic by 2015 (Cisco ,

(22)

AdvisoryMembers

Our CIOS Department Advisory Committee has 5 representatives from companies IT and

network and infrastructure services. Network and database representatives

SuggestionsfromAdvisoryCommittee

There is a huge demand for Networking, Security and VoIP professionals in the market. There is

a growing demand for Cisco Security Professionals and well as Server and Client Side security.

There is also a demand for virtualization services.

ActionsfromRecommendations

The CIOS Department has begun a Computer and Network Security Degree as well as work

towards new classes in Cisco Certificated Network Associate Security and Virtualization courses.

ProfessionalDevelopment

 The program requires a need to continuing education and recertification on a periodic

basis..

 The program should have 2 certified full‐time faculty members teaching CNT courses.

Mike Fagan is set to retire in December 2012. In 2012 a request has been made for an

additional faculty for 2013. After a candidate is hired he/she still needs to be sponsored

by our Academy and sent to instructor training before he/she teaches class. Hiring a

candidate early provides time for the instructor to receive proper certification training

to teach the courses.

ProgramContribution

The following outlines program contributions to other areas of the college as well as

opportunities for collaboration.

 Major Core and Major Elective courses contributes to many JJC general education

classes.

 The following majors and certificates contribute to many credit hours earned by other

college programs assigned to the school and CIS courses:

o Computer Network Technologist A.A.S.

o Computer and Network Security A.A.S.

 Student Leader of the Year 2011 was a Cisco Networking Technologist student for doing

work with the JJC Networking Security Alliance. The club has refurbished used PC’s and

given them out to community organizations identified by the United Way. This work

continues in 2012.

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defensive and offensive network security. This area was identified as a high priority for US National Security interests.

 4th place in a networking security competition. JJC beat many 4 year institutions. 1st and

second place winners were Northwestern University Doctoral Students, DePaul Doctoral

students and University of Illinois Chicago Doctoral students. JJC beat out many other

university’s and colleges to finish fourth place, so were very proud of our students.

SWOT ANALYSIS: Below is a SWOT Analysis to help identify program issues and priorities.

Definitions

 Strengths: Strengths are internal to an organization and/or program. They are things we do

that make us stand out from the rest of the pack. We are able to use our strengths to create

an advantage over competitors. We may maintain, build and leverage our strengths.

 Weaknesses: Weaknesses are also internal to an organization. They make it difficult for us

to compete or place us at a disadvantage relative to others. They hamper our ability to have

an impact on the people we serve. We may choose to remedy or exit weaknesses.

 Opportunities: Opportunities are external, future‐oriented areas where we can expand

given appropriate resources. We have limited control over opportunities that may exist

outside of JJC. However, we can attempt to make an impact through our actions. We may

not be able to take advantage of all opportunities. We may prioritize and optimize

opportunities.

 Threats: Threats are elements in the external environment that have the potential to

negatively impact the college or our programs. Threats are outside forces that may make

certain goals unreachable. We may choose to counter threats.

INTERNAL

Strengths (+) Weaknesses (‐)

1. Technical Knowledge of Faculty

with applicable industry

experience, certifications and

even Patents with course

Technology

1. Retirement of key personal in

department.

2. Certification and Degree

options‐ It is possible for a

student to achieve both an

associate’s degree and separate

certifications. He/she may also

take the full complement of

Cisco courses from CCNA to

CCNP and Security Courses

2. Enhance information on web

page to educate potential

students and family about

(24)

3. Use of updated equipment and

well‐designed network

topologies.

3. Schedule of equipment

replacement is unclear.

4. Motivated and Strong Student

Base to continue education and

earn certifications.

4. Replacement of Key personal

and time to train new

replacement is slow.

1. Technology varies learning

methods. Students have

Remote Access from nearly

anywhere in the world

5. On‐line courses are limited in

number.

2. Full‐time faculty for needs

analysis and consistency for

students

6. Some classroom equipment

is outdated.

3. Currently with both Microsoft

and VMware IT academies

7. External access to Security

classroom needed

4. Instructors continually improve

skills and knowledge through

training and reading

8. Virtualization Server needed

to facilitate online classes

and improved student use

from home

5. 2+2 Agreements with 4 year

institutions

9. Limited classroom availability

6. Strong Advisory Committee 10. Insufficient Staffing

7. Strong CIS department support

8. Student Computers are

adequate for needs

Opportunities (+) Threats (‐)

1. Employer and Employee

Assistance programs directed

toward enrollment.

1. Limited number of Cisco

Networking Academy Instructor

training centers and limited

class availability. Pertinent for

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SWOT

Analysis

Strengths and Opportunities (SO). Howmightstrengthshelpustakeadvantageofopportunities,

bothcurrentandfuture?

 Advertise and promote the technology aspects of the course from the JJC home page. The remote access and simulated environments can be advertised to drive student interest in the program to tech savvy students.

 Our internal strengths and knowledge base helps students achieve the most from the course.  An additional benefit with the experienced leadership can optimize equipment to allow a

maximum return on investment. As knowledgeable instructors was can utilize resources to the maximum possible effect.

limited. All Academy instructors

must have “instructor”

certification to even offer a

course. Currently there are only

3 training centers nationwide.

2. Expanded Teaching

Opportunity’s in Security,

Wireless and VoIP are potential

avenues of interest

2. Changing business environment

forces changes in program

offerings. State response to

approve new classes lags behind

market forces.

3. Full‐time faculty familiar with the

environment, students and

topology of the classroom.

3. Part‐time faculty not familiar

with classroom, teaching

procedures or resources.

4. State recognition of an in‐

demand area

4. College of DuPage Cisco course

offerings.

5. Create Online classes 5. Staff Attrition – 4 networking

instructors will be leaving in

next 3 years

6. Purchase server for online

classes

6. Insufficient staffing

7. Develop Server Virtualization

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StrengthsandThreats(ST): Howmightstrengthsbeusedtoavoidorcounterthreats?

 Reliance on the professionalism and insight of the instructors to foresee changes to curriculum and make appropriate adjusts to either the curriculum or equipment specifications.

 Requires a committed team member. I am requesting a full‐time replacement faculty member.

WeaknessesandOpportunities(WO): Howmightweeliminateweaknessesinorderto engageinnewopportunities?

 I believe that the internal weakness can be compensated by providing early training opportunities to new hires.

 Weakness can also be done by setting up a estimation of purchases required to replace old equipment. Allocating x amount of funds each semester for budget projections. Although future predications are difficult, setting aside $5000 a year is recommended at a minimum.

WeaknessesandThreats(WT):Whatdefensiveactionsmightwetaketominimize weaknessesandavoidthreats?

 Get a buy‐in from administration and cabinet members for a schedule of replacement. Provide an early hiring process for replacement candidates.

Ideas

for

program

improvement.

1. Maintain up‐to‐date program.

2. Incorporate Additional Faculty

3. Promote On‐Line Classes

4. Remotely Accessible Virtualization Server

5. Educate and Promote the program through web content

6. Predict changes in industry and be proactive to industry need.

7. Provide a compliment of in‐demand courses in networking to include the proposed security

course. The new course work will help student retention and retain current students.

8. Provide education to potential students by enhancements made to the Cisco Web Page on

JJC.edu. http://www.jjc.edu/academics/divisions/career‐

technical/cios/cisco/Pages/default.aspx

9. Provide incentive based programs for student retention.

10. Maximize leverage of existing equipment.

ActionPlan

The following chart defines the action plan based on program improvement ideas.

Desired Change/Improvement/Goal: High‐tier Security Offerings

Goal Person of

Ownership

Timeframe Resources needed Budget

(27)

Certification. The

plan shall leverage

existing equipment

to offset capital

expenditures.

purchase.

State and Dean

approval.

b. Incentive based

capstone network

security course to

drive retention to

higher tier courses.

Coordinator <1 year Coordinator initiated.

Instructor Training.

Classroom equipment

purchase.

State and Dean

approval. Covered by item above c. Ensure equipment is up‐to‐date. Request made from coordinator when applicable Long‐ term/on‐ going Coordinator initiated. Equipment replacement budget

approval Chair and

Dean approval. $ 1 to $40,000 estimate d. Update curriculum materials as required. Coordinator Long‐ term/on‐ going Coordinator initiated. Dean approval Not applicable e. Enhance JJC Web content to provide additional information about the program.

Coordinator <1 year Coordinator initiated.

Chair approval. JJC Web team. JJC Web team hours. f. Implement Virtualization Server to allow students home access to Virtual Machines IT/CIS 6‐24 Months

New Server with

Sufficient Capacity

$15,000‐

$25000

ASSESSMENT PLAN

The assessment plan identifies:

 Evidence of goal effectiveness will be the measure to what extent our 2811 series routers

can handle the proposed security package integration and how the Adaptive Security

Appliances will reside within current architecture. Effective use of the equipment shall

integrate it within the existing classroom equipment topology.

Goal

#

What evidence will be

collected? Who will collect? When/how often will it be collected? Who will analyze/ report? Who will receive the report? 1 Configuration and modification of

Coordinator Coordinator Coordinator Coordinator

(28)

classroom equipment

to dual‐task it for

different courses. equipment requests when applicable. And determines need 2 Modification of web site to incorporate informational content

and modified layout.

Coordinator Semester Coordinator

and dept.

chair

Coordinator

3 Continued support of

program assessments

for each CNT course.

Coordinator On‐going for each course Coordinator Coordinator 4 Deployment of new security program.

Coordinator N/A Coordinator Effectiveness

reported in

program

review

AS A RESULT OF THE PROGRAM REVIEW, SELECT ONE OF THE FOLLOWING

ACTIONS FOR THIS PROGRAM: (Replace the box with an “X.”)

Action

X Continued with minor improvements

 Significantly modified

 Discontinue/eliminate

 Place on inactive status

 Schedule for further review

X Other, please specify: Enhance current offerings, provide instructor training,

increase resources for instruction

Statewide

Program

Issues

(if applicable)

A brief description of emerging state‐level problems and/or program issues that will eventually affect programs offered that cannot be addressed at the local level. Such problems/issues might include licensure changes, trends in

occupational demand, and developments in disciplines or modifications to university transfer policies.

The program may face risk of a sudden and significant change in technology to an extent that

shall require a restructuring or revision of the program. The risk can be minimized by

effective communication from Academy management. When program changes do occur

(29)

Works

Cited

Bureau of Labor Statistics. (2012, March 29). Information Security Analysts, Web Developers, and

Computer Network Architects. Retrieved from United States Department of Labor:

http://www.bls.gov/ooh/computer‐and‐information‐technology/information‐security‐analysts‐ web‐developers‐and‐computer‐network‐architects.htm

Bureau of Labor Statistics‐ Job Outlook. (2012, March 29). Information Security Analysists, Web

Developers, and Computer Network Architects. Retrieved from Job Outlook ‐ Bureau of Labor Statistics: http://www.bls.gov/ooh/computer‐and‐information‐technology/information‐security‐ analysts‐web‐developers‐and‐computer‐network‐architects.htm#tab‐6

Cisco . (2010). Retrieved from Cisco Global Cloud Index: Forecast and Methodology, 2010‐2015:

http://www.cisco.com/en/US/solutions/collateral/ns341/ns525/ns537/ns705/ns1175/Cloud_In dex_White_Paper.pdf

Illinois, State of. (2012). Standard Occupational Classification (SOC). State of Illinois.

State of Illinois Wage Data 2010 Theresa P. Larkin, A. D. (2010). State of Illinois Wage Data 2010. Retrieved April 4, 2012, from

http://www.ides.illinois.gov/Custom/Library/publications/Publications/WageData.pdf

Program Review 2012 PROGRAM TITLE: Network Specialist, Network Security Specialist, Windows Specialist, Computer Network Technologist.

Program

Review

2012

PROGRAM

TITLE:

Network

Specialist,

Network

Security

Specialist,

Windows

Specialist,

Computer

Network

Technologist.

Prepared

by:

Joliet

Junior

College,

CIOS

Dept.

David

Buckley,

Professor,

MCP,

MCSE,

MCSA,

MCITP,

Network+,

A+,

Security+,

EC

‐

CEH

Joe

Sullivan,

Associate

Professor,

CCNA,

CCNP,

CCAI,

Wireless#,

CWTS,

CWNA,

CWSP,

CWNP

Contents

Contents

Goal

Statement

Computer

Network

Technologist

A.A.S

Program

Program

Highlights

‐

Network

Security

and

Cisco

Networking

Academy

–

Computer

Network

Technologist

Identity

Progress

report/improvements

since

last

review

College

Goals

and

Achievement