IMS Student Computer Handbook

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IMS Student Computer Handbook

A guide to Unitec Information Management Services

ask IMS Help Desk

The primary function of the ask IMS Help Desk is to provide a single point of contact for all Unitec students and staff for IT related issues. The Help Desk team will resolve, log, manage and co-ordinate all requests relating to Unitec

information technology services.

The ask IMS Help Desk is located in Building 112, Room 1001, which is adjacent to the Library.

Location: Building 180, Room 2132 (180 – 2132) Hours of Support: Monday to Thursday 8:00am to 7:00pm

Friday 8:00am to 5:00pm Saturday 8:00am to 4:00pm Sunday Closed

Check our website for regular updates. Go to www.askims.unitec.ac.nz

Tel: 09 815 4321 Ext 8484

Freephone: 0800 ASK IMS (0800 275 467)

Email: For less urgent issues email askims@unitec.ac.nz

Website: www.askims.unitec.ac.nz

IMS service Availability Status: www.askims.unitec.ac.nz

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ask IMS Services

The ask IMS Help Desk will assist students with the following services:

• Computer Orientation courses and information.

• Computer logins, including inactive accounts, passwords, faults.

• Unitec Email account (Outlook @myunitec.ac.nz and Office 365 login support for Unitec students).

• USB support.

• Access to Library databases from on and off campus.

• Lab computer hardware fault recording (including printer and scanner faults).

• Lab computer software fault recording.

• Lab telephone faults.

• Internet access from on-campus.

• File conversions e.g. MS Office conversions.

• Virus scanning and cleaning.

• Log-in problems.

• Wireless.

• Network problems.

• Moodle login problems.

The following services are NOT provided by ask IMS: • Training in specialist software.

• Advice on the purchase of computer, software and consumables.

• Support for student owned computers and software.

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Apple Mac Lab Login Information

Only students who are enrolled in a course that requires the use of the Mac environment will receive a Mac login.

The Mac labs have been configured according to the teaching departments’

requirements and their staff are responsible for introducing students to the use of these facilities.

Using the Internet in Student Labs

When accessing the Internet on campus you will be asked to enter your computer username and current password.

Note: Internet use is logged and monitored.

Unitec Wireless

Wireless access points provide wireless coverage in most areas at all three Unitec campuses (Mt Albert, Waitakere, North Shore). Unitec students and staff can connect personally owned laptops to the wireless network and take advantage of Internet connectivity, e-mail and a range of applications on the Unitec network. Unitec has two wireless networks for students, UNITEC-HOTSPOT and UNITEC-ELEARN. We recommend UNITEC-ELEARN.

Instructions for how to connect your laptop to WiFi on Campus is located on the ask IMS website:

www.askims.unitec.ac.nz

under the Wireless tab.

Before connecting to the Unitec network please ensure:

• Your laptop has up to date Virus Protection and Security Updates.

• There is sufficient wireless coverage at the location(s) where you would like to use wireless.

Note: UNITEC-ELEARN is compatible with most devices. If you are unable to connect, then connect to the UNITEC-HOTSPOT suitable for all devices. On some devices you will need to go to the devices settings to find Wi-Fi, enter your username and password. Use the same login details you use on campus computers. Remember to update this if you change your password.

Note: For more information on connecting to the Unitec wireless network: Visit the IMS Help Desk, located in 180-2132 or call 815-4321 ext 8484.

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Eduroam – Wireless at other Universities

Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. Eduroam is available at Unitec for visitors from other eduroam participating institutions while Unitec staff and students can connect to eduroam at other participating

institutions.

Instructions for how to connect your laptop to Eduroam and a list of participating institutions are located on the ask IMS website:

www.askims.unitec.ac.nz

under the Wireless tab.

For information regarding the global coverage of eduroam see –

http://www.aarnet.edu.au/services/eduroam/global-eduroam

Login Procedures for Students

Logging into the Network

A student must have a valid network login and password to access the Unitec Network. A login is necessary to prevent unauthorised access to the system, its data and resources. Please contact the ask IMS Help Desk if you have not received your login.

Each student is assigned a unique login (username). The login consists of the first five characters of the student’s surname (or if less than 5 characters, then full surname), followed by the first letter of the student’s first name and up to three numbers. There are no spaces or hyphens in the username. e.g. smithj

ø

1 or wongt127

Your initial Password is your date of birth (ddmmyyyy) e.g.

ø

1

ø

51972 The password is 8 characters long.

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To access the login screen

• Hold down the Ctrl + Alt + Delete keys together.

• Type your username in the Username field.

• Press the Tab key.

• Type the password in the Password field.

• Press the Enter key or click OK.

Important:

• After you login for the first time, it is very important to change your initial password for security reasons.

• Four unsuccessful login attempts will lock your account for 30 minutes. Please contact the ask IMS Help Desk to unlock your account or wait 30 minutes.

• Do not give your username and password to anyone else to use. Treat this information the same way you protect your banking details.

Changing Your Password

Please read the following rules before you change your password:

• Your password must be at least 8 characters long.

• It can be a mixture of letters, numbers and symbols.

• It cannot contain blank spaces.

• Do not choose anything common as a password e.g. your name, your phone number, your pet’s name, name of a relation or a colleague, your car number plate or your date of birth.

• Your password is case sensitive.

To change your password:

1. In the address bar or your chosen web browser, enter the address: myunitec.unitec.ac.nz

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2. Click the Login button.

3. Enter your network username in the Username field. 4. Enter your current password in the Password field. 5. Click the Login button.

6. Click on the Change Password link.

7. Enter your current password in the Old password field. 8. Enter your new password in the New password field. 9. Re-enter the new password in the Retype password field. 10. Click the Submit button.

When you have successfully changed your password, remember to use your new password the next time you login. You may change your password at any time. Note: This procedure changes your Unitec computer password. This logs you into the Unitec computers, myUnitec, Library databases and the Wireless network. Moodle passwords are separate, change in Moodle.

Logging off the System – Windows 7

You must logout from the network once you have finished working on the computer. This prevents other users from accessing the network using your login. There are two ways you can logout:

Method 1

1. Click on the Start button, then select Log off.

Note: The Log Off option ends your session so another student can login to the network. If you select the Shut Down option the computer will close your programs, disconnect you from the network and turn the computer off. This is not recommended in labs.

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Method 2

1. Hold down the Ctrl + Alt + Delete keys together. 2. Click on Log off.

Important: You must log out of the system at the end of class or when you have finished using the computer. Do not turn the computer off after you logout as this system software updates are performed at the end of the day. Your computer needs to be left switched on overnight to receive these changes.

Microsoft Office 2013 and 365

All computers in Unitec student labs run MS Office 2013 plus students can use Office 365, to use the applications online. See next page on Office 365.

Students are also able to download a copy for home use online via Office 365.

If you have any problems using MS Office 2013, please email or visit the ask IMS Help Desk.

Note: Free4U offer free Microsoft training at Waitakere 836-7542 and Albany 815-4321 ext 5610. For more information click the Free4U link on the ask IMS website homepage: www.askims.unitec.ac.nz

Māori Keyboard

The default language for all Windows 7 computers at Unitec is English-NZ, and the default input keyboard is US. The Māori input keyboard option is on all

student computers. It enables you to add a macron to a letter when activated i.e. ā. The Māori keyboard is accessed by using the language bar.

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The Language Bar icons appears on the bottom right of the Taskbar. When you select Show the Language bar, it is positioned at the top of the screen. You can return it back to the Task bar, by using minimise.

1. On the Language bar, click the button representing keyboards . 2. On the menu, click the keyboard layout you wish to use.

Using the Māori keyboard

To type a macronised vowel, press

`

(the key with ~ on it), then the vowel, e.g.

`

a = ā

To type a macronised capital vowel, press `, then hold down shift and press the vowel, e.g. `A = Ā

To type the

`

character, press the

`

key twice, e.g.

``

=

`

Office 365 for Home or Personal Devices and on Campus

On the Office 365 website, students can download Microsoft Office applications on up to 5 personal devices. This can include computers, laptops, phones or tablets. Depending on the device and the capability.

Here on campus, you can use Office Online to save content to OneDrive @ Unitec NZ.

Note: Access to Office 365 is valid only while currently enrolled at Unitec. Save any content that you want to keep on a personal device (home computer or USB).

Logging into Office 365

Use this link to access Office 365 or type this address into any web browser: https://login.microsoftonline.com/ or using the quicklinks on the Current Students Unitec website page (Outlook and Office 365).

Enter your Unitec email address (e.g. smithj

ø

1@myunitec.ac.nz) and network password.

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On first login, Microsoft prompts you to select your settings. Under Language select English (New Zealand). And (UTC+12.00) Auckland, Wellington for Time zone.

Installing Office 365 on Personal Devices

Once you login the Office 365 main page is shown, if this does not appear, click Office 365 on the top left of the Nav Bar. Here you have the option to install Microsoft Office applications on up to 5 devices*.

Click Install now for PC or click the Office on your devices link for other devices.

* This can include computers, laptops, phones or tablets. Depending on the device and the capability. Note: Some devices ie; Vista, XP are not compatible. For those use the Collaborate with Office Online options or use the website. Collaborate with Office Online on campus and anywhere with Internet Also when you login the Office 365 main page displays the following options:

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Alternatively, you can access these choices on the grid at the top left of any screen. To log out, click the profile picture top right and select Sign Out. Helpful Tips for working with Office Online

• One feature of applications like Word Online is there is no Save button. Saving is automatic, however a weak or lost Internet connection can cause new content to not be saved or retrievable.

• Create new document or folder in OneDrive @ Unitec NZ, select OneDrive from the grid (see above). Using the New icon.

• Use Upload icon or drag things into OneDrive, from a computer or USB. Files need to be saved temporarily somewhere first.

• Use the phone apps for Android, Apple and Microsoft to add content to Office 365. We recommend the apps provided by Microsoft.

• The Toolbar in online applications is simplified, so all features are not available. For more functionality, you can use the option to use your computer version of the application. For Word this shows as:

• Recover deleted items yourself inside Office 365 in OneDrive. Items deleted are moved to the Recycle Bin folder on the left hand side, open the Recycle Bin, tick the item/s you want to keep, then select Restore Selection. To return to your documents, select Documents on the left hand side.

Note: Further information visit the Ask IMS website or this IMS Student Handbook for updates.

Contact IMS Help Desk if you have trouble logging into Office 365 or using Office 365 on a lab computer, contact Microsoft for issues after logging in.

Student File Storage (Office 365)

Once you have enrolled at Unitec and paid your fees, you will be allocated storage space in Office 365 in OneDrive@Unitec NZ. Currently this is 1TB. This can be used for storing your course related work. Access is only available while you have current enrolments (now and future), so we recommend saving to a personal computer or USB, when you finish studying. See page 8 for logging in.

Important: Access is only available while you have current enrolments (now and future), so we recommend saving to a personal computer or USB, when you finish studying.

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Student Computer Drives

The Unitec computer network has many different drives for different purposes. Drives are used to store files, with the exception of E: which is used to run CDs. Below is a screenshot and chart with explanations for drives most commonly used.

Drive Description

C Drive (C:) Local hard drive within the PC. All changes on C:/temp will be automatically wiped on reboot. Do not save to the C: Drive. D Drive (D:) Commonly used as a USB drive (Removable data storage for large

files). This drive is only visible when a USB device is connected to the PC.

E Drive (E:) CD drive – for accessing material from a CD or DVD.

F Drive (F:) Network Home Drive – your personal storage drive on Windows XP. Currently you have 100MB space.

H Drive (H:) Staff put files here for students to see or copy. Student access to this drive is read only. Students cannot save to this drive.

T Drive (T:) Scratch-Local drive – a workspace for students who require temporary additional space, e.g. CAD users.

(Work is not secure here, as it can be read or deleted by any student). When you need to access files saved to the T: drive, you must return to the same computer you used to save those files. Note: Students save to OneDrive@Unitec NZ in Office 365 for their storage for course work.

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Accessing H Drive off Campus

Students can access the H drive (Student Share Drive) off campus using the myUnitec portal. Note: This drive is for viewing, students cannot save here.

To access myUnitec go to myunitec.unitec.ac.nz, login (top right hand corner). Then click on My Files. This portal provides access to the share drive folder (H: drive) through a web browser.

Via your web browser (while off campus) you can; download your files to your local computer and view, rename and delete your network based files.

When the Network is unavailable

In situations where the network is unavailable for an extended period, users have the option to temporarily use the computer as a stand-alone machine and run programs that are on the C: drive or T: drive (shared temporary storage). This is only possible if the user is already logged in and the computer is not locked.

Note: Do not restart your computer if you are already logged in. While the network is unavailable you will not be able to use the Home or H drive.

Once the network is available again, you need to do the following: 1. Save your work in T:\Student and close all programs currently open. 2. Click on the Start button and select Shut Down.

3. Click on the drop-down arrow and select Log Off.

4. Log into the same computer using your usual username and password. 5. Open Windows Explorer and copy your file from T:\Student to your

Home Directory.

6. Delete the files from T:\Student.

Note: An alternative to saving on the T drive is to save on a USB/Flash Drive.

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Saving your work

There are several ways of saving your files:

• To a USB drive.

• To a writable CD.

• To OneDrive@Unitec NZ in Office 365.

It is preferable to save your files to OneDrive@Unitec NZ because this is secure and accessible anywhere you have Internet access.

Using a USB drive at Unitec

What is a USB drive?

A USB drive (Flash Drive) is a device for mobile data storage. The USB drive plugs into the USB port of the PC. Use the port on the front of your Unitec computer. It is ideal for students who want to copy files between Unitec and home and backing up important files.

Using a USB drive on a computer:

1. Login using your student username and password. 2. Plug the USB drive into a USB port at the front of

the computer.

3. Choose Open folder to view Files or Open Windows Explorer. In the left pane under Computer a new drive will appear. This appears only after the USB drive is connected to a PC. 4. You can now copy files between your Home drive

(S:) and your USB drive.

5. To safely remove the USB drive, click the arrow on right side of the task bar , then click ‘Eject’. The USB device can now be safely removed.

Note: Always ensure you have more than one copy of a file. Contact ask IMS Help Desk if you need help using your USB drive at Unitec.

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Copy Files to CD – Windows 7

To copy a file to a CD, you must first create and save the file temporarily on the C: drive. Then you can copy the file to the CD. Follow the instructions below:

Copying the file to a CD

To save your files to a CD, follow these instructions: 1. Place a blank CD in the CD drive.

2. Click on the Windows Explorer icon on the Task bar.

3. In the Folders panel (the left panel), click on the (C:) drive (or whichever drive your file is stored in) to open it.

4. Highlight the files or folders you wish to write to a CD.

5. Click the right mouse button and choose Send To. Then choose (E:). 6. Follow the CD Writing Wizard instructions, clicking on Next and Finish

as prompted.

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7. Click Next and wait for your file to be written to CD. 8. On completion choose Finish.

Erasing Files from your CD (CD-RW only)

To delete files from your CD-RW, follow these instructions: 1. Open Windows Explorer.

2. Click on the CD (E:) drive.

3. Click the file you want to remove. Or Organize to select all to erase the whole disc. Right click over the highlighted file/s and choose Delete. Confirm with Yes.

4. You can now write new files to the disc.

Note: To view the files currently on the CD, double click on the CD (E:) drive. It is only possible to re-use rewritable CDs (CD-RW). CD-R type CDs can only be used once.

Using OneDrive@Unitec NZ

Students are provided with 1TB of storage, while they study. This is in Office 365 which enables you to access content saved here from anywhere where you have Internet access. See page 8 for logging into Office 365.

You can add content to OneDrive@Unitec NZ in OneDrive by: • Start a new document by using the New icon.

• Use Upload icon to locate a file on computer or USB.

• Select and drag closed files you see on desktop or in Windows Explorer.

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Starting a New File or Folder

1. In Office 365, use the Grid (top left) and select OneDrive.

2. Click the New icon and select an option from the drop down list.

Note: In Office Online there is no Save button. Saving is automatic.

Sharing in OneDrive@Unitec NZ

By default any new or uploaded document is labelled ‘Only you’, this means you are the only person able to see this file. Note: Treat your login like a bank account and ensure it is safe.

As part of group work or showing files to your lecturer, you can share files saved in OneDrive. Anyone part of the Unitec network can collaborate using Office Online (Word Online, Excel Online etc) at the same time by sharing files. To share a file or folder

1. Click on the padlock beside the file in Office 365. 2. Click on Invite People.

3. Enter first name / last name of a Unitec student or staff member or email address instead.

4. The default sharing right is Can Edit, but you can change to Can View using the drop down arrow, beside Can edit.

5. Optional: Write a message.

6. Click Share. This sends an email to those you have shared the file with. They receive a link to click for access to the file and the padlock changes, to show you have shared the file.

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Recovering Deleted Files and Folders

from OneDrive@Unitec NZ

If you have deleted a file from your OneDrive@Unitec NZ and you need to restore it, you can. In Office 365 in OneDrive.

Note: You can restore deleted files and deleted folders. Steps to recover files in OneDrive:

1. Open the Recycle Bin, by selecting it on the left hand menu. 2. Tick the item/s you want to keep.

3. Click Restore Selection.

4. To return to your documents, select Documents on the left hand side.

Printing on Campus

The main printing option is printing on Unitec computers/laptops.

Wireless Printing is offered on personal devices like laptop/tablet.

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Each computer in each lab is connected to one or more network printers usually within that room. To print from an application (e.g. Word) to a network printer follow these instructions:

1. Click on the File tab and choose Print or press the Ctrl + P keys simultaneously.

2. Select the options you require i.e. Pages to print, change Printer. 3. Click the Print button and your document will print.

Note: Computer labs have different policies regarding the supply and charge of paper. Check with your tutor or lab supervisor for more details.

Print charging systems

Some computer labs have introduced a charging system for printing. 1. To register for print charging, take your student ID card to the Copy

Centre. (Please ensure you have your computer login details).

2. To add credit to your student ID card, use the Monitor Kiosks at any of the following locations.

Monitor Kiosks

Area Location

Albany Kiosk 610-1030

Design Library Kiosk 001-1095

Copy Centre Kiosk 117

Student Computer Centre Kiosk 110-1032 Main Library Mt Albert Kiosk 110-1001

Waitakere Library Kiosk 520-3007

Waitakere Kiosk 500-1001

Grad School Kiosk 180-3010

Communication Studies Kiosk 172-2002

Printing Instructions

You can print a document, web page or article from all student computers. 1. When you have sent a job to print and if the lab charges for printing, go to

the release station computer.

2. Swipe your student ID card. (Make sure your Student ID card has credit). 3. Select your print job from the list. Your job will have your network login name

in the Owner field.

4. Click on the Print button to print the selected job. 5. After printing, click the Log off button.

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Students studying Design or Architecture, Construction or Landscape

Architecture, will need to use the Copy Centre for all colour or large size printing. Wireless Printing on personal laptop or tablet

Unitec Staff and Students can use a website called MPrint to send print jobs over WiFi (Unitec E-Learn) from a personal device to a Konica Minolta photocopier. The website to use Wireless Printing is http:mprint.unitec.ac.nz

Tip: Bookmark or add to favourites on your device.

For more information including options, visit the Ask IMS website, under Wireless / Wireless Printing.

Virus Scanning

The anti-virus software that protects your files from viruses at Unitec is EST NOD32 Antivirus Client. It is automatically enabled when you login to a PC and continues to run in the background until you log out.

When you open a file or a program, EST NOD32 Antivirus Client checks for viruses. If a virus is detected, it will attempt to clean it.

Selecting Drives, Folders, Files or peripheral devices for scanning When performing a scan, you can select the areas on your computer that you want scanned. For example you could scan the entire C: drive or scan a single file that you suspect is infected. There is no need to scan the H: drive as checking for viruses on this drive is managed by IMS.

Manual Scan

To manually check for viruses, follow these instructions: 1. Open Windows Explorer.

2. Right click on the file, folder, drive or peripheral device (portable hard-drive, USB, CD or DVD) you want to scan.

3. Choose Scan with ESET Endpoint Antivirus. 4. Click on OK when the scan is completed.

Note: Please visit the ask IMS Help Desk in 112 – 1001 if you require assistance. 19 Return to Contents

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Student Email Account

All Unitec students have an email account. Outlook 365, which is available online using the Office 365 login screen.

Use this link to access Office 365.

Enter your Unitec email address your computer username followed by @myunitec.ac.nz (e.g. smithj

ø

1@myunitec.ac.nz) and network password. Click onto Outlook or use the grid to open Outlook.

Students who choose not to use this email address, should set up a Forwarding Rule in Outlook 365, to avoid missing important emails.

Setting up a Forwarding Rule in Outlook 365

1. Login into Office 365 and click onto Outlook or use the grid to open Outlook.

2. Click on the cog and select Options.

3. On the left menu, under Accounts, select Forwarding.

4. To set up forwarding, click Start forwarding.

5. Enter the email address you want any emails delivered to.

6. Optional: Tick the Keep a copy of forwarded messages in Outlook Web App, if you may return to view messages in Outlook.

7. Click Save. (Click on the profile picture top right to Sign Out).

Please call or visit the ask IMS Help Desk in 180 – 2132 if you have problems using your student email account. Student email is only available if enrolled.

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myUnitec for Students

myUnitec is a portal providing access to a range of Unitec online documents and services. It also includes your personal information i.e. contact phone, mailing address, which you are able to update. This portal is accessible on and off campus to both students and staff.

Accessing myUnitec:

1. The myUnitec portal can be accessed in many ways:

Enter the address: myunitec.unitec.ac.nz into the address bar of a web browser or from the Unitec website (www.unitec.ac.nz), click on the Student logins link at the bottom of the page, then click on the MyUnitec portal link. There is also a quick link under Contact & Support.

2. The website will open. Optional step, for Library and Student Email, use the links on the webpage, prior to logging in.

3. Click the Login link, at the top right hand corner. Maximise the window.

4. Enter your network username in the Username field. 5. Enter your network password in the Password field.

myUnitec Secure Services (accessible once logged in): • MyProfile – View and edit your personal information.

• MyFiles – H: drive folders (viewable only student sharedrive).

• Policies and Procedures.

• Student Self Service – View your enrolments and grades.

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Important: Access to myUnitec Portal is available during and after studies, but is not retained long-term. Records will be held on myUnitec portal for two years. It is recommended students who are no longer enrolled, print records and retain official results sent via mail. For this reason it is advised to update your home address.

Student Self Service

Student Self Services is a secure portal allowing students access to a range of enrolment related services and information.

Logging into Student Self Service

1. Student Self Service is accessed via the myUnitec portal.

2. Click the Student Self Service link (see above, last link on the left). 3. When you have finished your session in Student Self Service it is

important to sign out. Click the Logout link.

Student Self Service overview

Use the Student Centre page to:

• View your Class Timetable.

• Enrol online (Note: not all courses are available for online enrolments).

• View your Account Summary.

• Make a payment on your account.

• Update Contact Details (Address, Phone, Email) – Very Important.

• View Assignment Results (Note: These are provisional until final grades).

• View Final Grades.

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1. Use the Class Schedule to display a weekly view of your timetable. 2. Click Enrol to access the Add Classes page.

3. Use the drop-down menu to view Assignment results and Grades. 4. Use the Finances section to view your Account Summary.

5. Use the Make a Payment link to access the online payment page. 6. Use the Personal Information section to update the Contact

Information (including address, phone number and email addresses).

Updating Contact details online

Use the Student Centre page to access and update your Personal Information – it is the last option on the page. This includes your contact details and other personal details.

To update your mailing address

1. Click the Mailing Address link, above the current address. 2. Use the addresses tab to update address details.

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3. Use the Address Type to identify the address to update.

4. Click the Edit buttons and use the Edit Address page to update the selected address lines. Postal Finder will help locate your postcode.

5. Note: If your new address is another country, then also use the Change Country link.

6. Click OK when complete.

7. Verify your address information and select the address type(s) associated with it on the right.

8. Save your changes. Then click OK. 9. Click Return to Current Address.

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To update your phone number

1. Click the link, above the current phone number or move to step 2, if already editing details.

2. Select the phone numbers tab.

3. Enter the updated number/s in the required Telephone field.

4. Tick the box beside the number you want Unitec to use in the Preferred column. Note: One phone number must be selected as Preferred. 5. Click ADD A PHONE NUMBER, if you need to add more contact phone

numbers.

6. Save your changes. Then click OK.

To update your email address

1. Click the link, above the current Campus Email address or move to step 2 if already editing details.

2. Select the email addresses tab.

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3. Enter the updated email address in the required Email Address field. 4. Tick the box beside the email you want Unitec to use in the Preferred

column. Note: One email address must be selected as Preferred. It is not possible to edit the Campus email, but you can add more email addresses.

5. Click ADD AN EMAIL ADDRESS, if you need to add more contact email addresses. Note: putting more in, will enable you to switch the preferred option more quickly.

6. Save your changes. Then click OK.

Important: Update your emergency contact in the emergency contacts tab.

Viewing Assignment Results and Final Grades online

Use the Academics section to access the Assignments or Grades menu. This is the first option on the Student Centre page.

Note: This same process will show your assignment results, class schedule, exam schedule, grades and transcript (unofficial record of your study).

1. Click the drop-down arrow beside other academic, select Assignments.

2. Click the Go button.

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3. Select the required semester from the list. Click the Continue button.

4. Click the required course number in the Class column e.g. ISCG 9026.

5. The assessment results for the selected course will be displayed.

6. Use the Return to View Assignments and Grades link to view assessment results for other courses.

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Note: Final Grades is a history of previous results. To see a specific result, you can select the required semester, under the Term column. You can select Change Term to return to the previous screen. All assessment results displayed are

provisional. Grades are final.

Entering an Enrolment Request online

1. Click the Enrol link, under Academics.

2. Use the Add Classes page to enrol into classes for a specific semester. 3. Use the Plan link to create an enrolment plan prior to enrolling.

4. Select the required semester from the list. 5. Click the Continue button.

6. Enter the desired information into the Enter Class Nbr field.

7. Click the Enter button. Details of the selected course are displayed. 8. Progress the enrolment request by clicking the Next button.

9. The selected class has been added to your Shopping Cart. Complete your enrolment request by clicking the Proceed to Step 2 or 3 button. 10.Click the Finish Enrolling button.

11.The status of the enrolment request will be displayed. Please take note of any information included in the Message section.

Note: Not all programmes are available to enrol online, some will need a written application. Contact Student Central, phone 0800 10 95 10 or email

askstudentcentral@unitec.ac.nz

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Library Services

Unitec Library has its own website with links to the library catalogue, electronic resources and information about the library. You can access many library resources via the internet, whether you are on or off campus.

You can reach the Library website in a number of ways: 1. Go directly to the website:

www.library.unitec.ac.nz

.

2. From the Unitec website, under QUICKLINKS, or near the bottom of the Current Students page, click on Library.

3. From Moodle, click on the Unitec Library tab.

From the library website you can:

• Use LibrarySearch to search for print, electronic books and past exam papers.

• Use the databases to find journal articles, legal cases, New Zealand standards.

• Go to Subject Guides to find the best databases and other electronic resources for your subject.

• View online tutorials showing how to use the databases and do research.

• Access the Referencing and Endnote guides.

• Find information about the library such as opening hours, contact details, services and policies.

• View your own library record to renew your books, place holds and check if holds are available – to do this log on using your computer network username and password (page 5).

You can use the library’s electronic resources (for example journal databases and ebooks) from off campus. You will be prompted for a username and password – this is your username and password that you use to log on to the computer network. For problems with your username and password, contact the ask IMS Help Desk. For help using the library’s resources, please contact the library. Register via myUnitec to receive library book overdue reminders and requested book pick-up notices via mobile phone text messaging (no spam guaranteed!)

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Computing facilities in the Library

All Libraries have computers available for research. You can borrow a laptop with wireless access – some restrictions apply. All computers have access to the Internet, Unitec network and Microsoft Office applications. All Libraries also have scanning facilities.

The library also operates the Student Computer Centre at Mt Albert and Te Puna Ora Learning Commons at Waitakere where you can use computers, printers and scanners. Log on to any computer or laptop using your computer network

username and password.

Use the library computers to: • Research information.

• Search the library catalogue.

• Find journal articles on the library’s databases.

• Access information on the internet.

• Access Moodle.

• Access your computer drives to do your assignments.

Printing and saving your work

You can print and save to external devices (i.e. USBs, CDs) from most computers in the library and Student Computing Centre, including laptops. You can print and photocopy at all libraries by loading money (cash or EFTPOS) onto your student ID card.

You can print, email or save articles from most databases.

Contact the library

Library staff are happy to help you – please contact them with any queries. Email: library@unitec.ac.nz

Text: 021 488155 Live help: via library website

Phone: Mt Albert, Main Library (09) 815 4185

Mt Albert, Building One Library (09) 815 4321 ext 7241

Mt Albert, Student Computer Centre (09) 815 4321 ext 8126 or 8569

Waitakere Joint Library (09) 815 4321 ext 5022 Northern Campus (09) 815 4321 ext 5604

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Introduction to Moodle (Unitec eLearn)

What is Moodle?

Moodle is a ‘Learning Management Systems.’ It is a web-based system accessible anywhere, at anytime via the internet. Moodle supports Unitec’s elearning by enabling teachers and students to communicate and participate in a range of online teaching and learning activities via ‘courses’. Teachers may also use Moodle to provide students access to course-related resources.

Important: Moodle is only active a week before your class starts, until two weeks after your last class. Print and save all your data before you lose it. Grades are available on myUnitec for two years.

What will I need to access Moodle?

Because Moodle is web-based, you will need a computer (or other internet enabled device e.g. iPad or mobile phone) and an internet connection. You will also require a username and password. Your username is the same as your Unitec network username and your initial password will be your date of birth (DDMMYYYY). The Moodle password is set independently from the network password and does not change when your network password is changed.

Note: Contact the ask IMS Help Desk if you are unsure of your login details.

When to seek support from your lecturer

• You can login to Moodle but cannot find your course.

• You can login to the course website but do not have the enrolment key for your course (if one is being used).

• You cannot find the document, link or activity your lecturer said was available.

When to seek support from the ask IMS Help Desk

• You cannot login to Moodle.

• You are not sure how to download and install software required to view documents included in your course pages.

• You get an error message when trying to use Moodle.

• You do not feel confident using the internet and/or email.

• You are not sure how to download documents and save them on your computer.

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Using Moodle

How do I access Unitec eLearn (the Moodle site)? Moodle can be accessed in several different ways:

• On the Unitec website Current Students page, QUICKLINKS, Moodle.

• Type the URL directly into your web-browser – http://moodle.unitec.ac.nz How do I login to Unitec eLearn (Moodle)?

1. Go to http://moodle.unitec.ac.nz.

2. Enter your Username and Password in the Login Panel. 3. Click the Log in button.

How do I change my Moodle Password?

1. Log into Moodle. Click on your name (top right).

2. Under Administration on the left, click Change Password. Follow the instructions to change your password.

3. Click on Save Changes button. This changes your Moodle password only, NOT your Network password.

I cannot remember my Moodle password! 1. Go to http://moodle.unitec.ac.nz.

2. Click the Lost Password link in the Login Panel.

3. On the following screen, enter either your username or email address and Moodle will send an email to your email account. 4. Once you have been notified that an

email has been sent, close that Moodle page and check your email. 5. YOU WILL GET 2 EMAILS

• The first email checks that you are asking for your password and is security against someone stealing your identity.

• Within this first email click on another link to receive a second email.

• The second email gives you your new password. Note: Contact the ask IMS Help Desk if you need help.

How to update your Moodle User Profile

1. Log into the Moodle site.

2. Click on your name (top right). Under Administration on the left, click on Edit Profile.

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3. Edit relevant details and write a quick summary about yourself in the description box.

4. Upload a personal picture:

Click on User Picture option, then and browse your computer for a suitable picture of yourself. A copy of the picture will be uploaded and its size reduced when you save the changes to your profile. Add a description to your picture.

5. When finished, click on Update profile to save the change.

How do I access my Moodle courses?

When your lecturer has enrolled you in your course, the course name will be displayed in a navigation panel called My Courses on the right-hand side of the Moodle Home page.

• Search for courses by clicking the All Courses link or click on a course name already in your list to view the main course page.

• The course home page opens and the title appears at the top of the page.

• You can also access your courses via the My Courses list in the menus across the top of the Moodle Home page.

• You can also search for courses using the Search Courses field at the bottom of the Moodle Home page.

Using the enrolment key

Some courses require an enrolment key before they can be accessed.

This is a password that the teacher of the course can place on the course to keep it secure. If prompted for a key, enter the enrolment key in the space provided and click the Login button. If you do not know the key, please ask your teacher. Note: An enrolment key is used to protect the course from unauthorised access, please keep it secure. You will only need to enter an enrolment key the first time you enter the course.

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How do I navigate my Moodle course? Courses are usually organised by topic.

Topics marked unavailable will need to be made available, by your Lecturer.

Typical Moodle Activities

Assignment – Assignments can be uploaded electronically to Moodle if the tutor sets this option up.

Choice - Like a poll and can allow the tutor to gather statistics.

Forum – A way for students to hold discussions online. A forum is a good place to post questions and comments to share with the teacher and other students.

Glossary - A list of words defined by you or your teacher. Participants are able to view and comment on all entries. Your teacher may allow you to also add entries.

Quiz - An online test.

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CRM Access for Students

What is CRM?

Customer Relationship Management (CRM) is software that helps Unitec manage customer relationships in an organised and efficient manner so that students can access information.

It handles student enquiries via email, self service, phone and walk-in and has the ability to send enrolment packs and brochures electronically and via hard copy direct mail.

All enquires go to Student Central. Once the enquiry is submitted you will receive an enquiry number. An email will be sent to your preferred email address with the details of your enquiry and also advising the time you can expect to receive an answer.

Think of CRM as your 'self service' aisle.

Unitec’s most popular information can be found right here with no delays!

How to access CRM

You can access CRM Self Service via the myUnitec portal (you will find this link on the Current Students Page of the Unitec website www.unitec.ac.nz).

1. From the home page, click on Current Students.

Current Students is specifically designed for students currently studying at Unitec. This is where you go for quick and easy access on all information regarding student life at Unitec. You will find links to bus timetables, Social events, Campus Maps, Career centre, the Conciliator, Recreation plus many more.

2. Click on Student Logins. Which appears at the bottom of the page. There are also direct ways to access this via Quicklinks.

3. Click on MyUnitec portal.

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4. On the Welcome to MyUnitec login page click Login at the far top right.

5. To login in to CRM put in your Username and Password. Then click on Login.

6. Click on Ask Student Central.

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CRM Self Service will be displayed.

You will have access to all CRM Self Service functionality with the exception of address maintenance. This can be managed via Student Self Service.

Features

From the Main Menu you can:

• Create an Enquiry: use this for general enquires about your study at Unitec e.g. Fees; StudyLink, Timetable Request

• View My Enquiries: You are able to view the status of all your enquiries. • Request Brochure: Steps and image to help with order this is below.

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1. Use the Look-up icon to choose a Programme

2. Click on the drop-down arrow to choose an Academic Plan 3. Click on Add if your require more brochures

4. Click on the drop-down arrow to fill in the fields In which Year and Semester will you begin your study?, Current Secondary School and School Year.

• Request Pre-Enrolment Pack • Apply Online

• Search Solutions: In the Search Text field,choose a topic to search e.g. Graduation, then click Search.

• Frequently Asked Questions: Allows you to choose a particular topic or common enquiry. Once searched there will be questions for you to click on and read. This feature is updated often.

Note: If you know of a prospective student who would like to study at Unitec, they also can access CRM through the Unitec website.

IMS Student Computer Handbook