Qualitative interviews with Jobcentre Plus employer
Explaining Levels of Customer Satisfaction with First Contact with Jobcentre Plus: results of qualitative research with Jobcentre Plus Staff
... 7.2.3 Agents’ handling of the call In addition to interviews with Contact Centre Customer Service Agents the research involved structured observations of new claim calls. In general, these suggested that agents ...
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Employer branding. A qualitative research at Pathé
... In qualitative research this criteria of research has different methods than in quantitative ...the interviews the same time with each respondent, though by asking initially the same questions there is a ...
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Putting personalisation into practice : work-focused interviews in Jobcentre Plus
... In our view, there are at least two institutional barriers that make strong personalisation difficult to implement within Jobcentre Plus. First, for each interview type, there is a set of tasks (sometimes ...
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Accessing Jobcentre Plus Customer Services: a qualitative study
... combining Jobcentre Plus guidance with their own experience and the characteristics of the customer themselves in order to identify the most appropriate way of meeting customers’ ...the Jobcentre ...
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Evaluation of the Performance Management Framework for Jobcentre Plus
... the Jobcentre Plus ...in Jobcentre Directorate that the PMF focus on off- flows is translating into a greater operational emphasis on helping customers make the transition from benefits to ...with ...
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Process evaluation of the Jobcentre Plus Performance Management Framework
... the Jobcentre Plus ...in Jobcentre Directorate that the PMF focus on off- flows is translating into a greater operational emphasis on helping customers make the transition from benefits to ...with ...
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Identifying claimants’ needs : research into the capability of Jobcentre Plus advisors
... 4.2 Barriers to onward referral 4.2.1 Lack of experience and knowledge Lack of experience and/or knowledge of local provision could be an issue for some advisers, for example, if they were new to the job or their role ...
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Jobcentre Plus and Leicestershire County Council Care Leavers Team
... • The Personal Advisor and the Work Coach will keep each other aware of any potential problems or crises that are occurring in the care leaver’s life, in line with safeguarding policies. This is to try and ensure that ...
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Evaluation of the Jobcentre Plus intensive activity trial for substance misusing customers
... Adviser interviews with customers – was described as a ‘two way ...which Jobcentre Plus operates and the pressures that staff are under, and consequently more sympathy for the aims and motivations of ...
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Evaluation of Jobcentre Plus advisory services in integrated children's centres in Communities First areas
... Most of the PEAs had private space or an office in the ICC or CF venue in which to conduct work-focused interviews (WFIs) and other private discussions with parents. However, private space had not been available ...
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A qualitative study of satisfaction and dissatisfaction with Jobcentre Plus; an exploration of issues identified in the 2007 Customer Satisfaction Survey with a particular focus on those most likely to be dissatisfied
... the qualitative research suggested that they had a very different perspective on job search assistance from Jobcentre ...from Jobcentre Plus specifically, though this did also ...of ...
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Jobcentre Plus Customer Journey
... as Jobcentre Plus, a number of agencies provide valuable support to help refugees into ...local Jobcentre Plus contact, if they have one, or the Jobcentre Plus District/Regional ...
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THE JOBCENTRE PLUS SUPPORT CONTRACT GUIDANCE
... 152. Advisers must be aware of the value for money aspects of using the support contract. If the modules are under subscribed, the Jobcentre Plus Support Contract (JCPSC) providers will still deliver them ...
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Jobcentre Plus Travel Discount Card Introduction
... Season Tickets can save you more money If you are regularly making the same journey a Season ticket may be the cheapest way of travelling. A Season ticket, Travelcard, Bus and Tram Pass or Zonal PTE ticket may be the ...
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Conducting Qualitative In-depth Interviews
... As you read through the handouts that follow, keep in mind that the interviews you will conduct represent a special type of conversation. Ideally, the participants will do the vast majority of the talking and they ...
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The Researcher’s Reflexivity in Qualitative Interviews
... ‘interview’ (Watanabe, 2012). During an interview, I used a notepad with a list of questions so that I would not run out of prompts. Even though I was planning to conduct an unstructured interview where questions would ...
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Customers Experience of First Contact with Jobcentre Plus: Findings from the Quantitative Survey
... In sum, this suggests three important conclusions in terms of maintaining and improving service delivery: First, raising awareness of the telephone process may increase its take-up among those customers whose sole reason ...
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Increasing digital channel use amongst digitally excluded Jobcentre Plus claimants
... of Jobcentre Plus digital services was low; knowledge that the Jobcentre Plus web content was now hosted by Directgov was minimal; and there was poor usage of digital ...
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Qualitative research: Self-reflections and interviews
... + Combining two types of data has giving an opportunity to have deeper knowledge and understanding about the phenomenon + Earlier texts (self-reflections) were good orientation for the interviews, both for ...
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Qualitative telephone interviews: Strategies for success
... 8 Reflexivity After each interview recall/replay the conversation and assess how future interviews can be improved. 5 Discussion and conclusion The aim of this study was to firstly review the existing literature ...
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