quality-of-service fairness
THE INFLUENCE OF RELATIONSHIP MARKETING AND SERVICE QUALITY ON PRICE FAIRNESS: EVIDENCE FROM AIRLINES SECTOR IN JAVA ISLAND INDONESIA
... of service quality proposed by Parasuraman is ...that service quality is the function of what customers actually have received (technical quality) and how the service is ...
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Enhancing the quality of service for real time traffic over optical burst switching (OBS) networks with ensuring the fairness for other traffics
... In the signalling sub-process, OBS network uses a one-way reservation mechanism to allo- cate the resources where the control packet proceeds the data burst in an amount of time called the ‘offset time’. The offset time ...
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A South African Study Of Influence Of Fairness Of Human Resource Management Practices On Service Quality
... Similarly, fairness perception could have a negative impact on quality of service delivered by the municipalities in which those employees work (Dzansi and Dzansi ...the service that such ...
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Determinants of Online Customer Satisfaction in an Emerging Market – a Mediator Role of Trust
... interface quality. Customer interface quality is a concept involving many aspects and is measured in different ...information quality (information and entertainment), system quality ...
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IMPROVEMENT OF QOS USING ACTIVE QUEUE MANAGEMENT
... multimedia applications, a serious problem, called congestion collapse, arises. This problem leads to performance degradation particularly for real-time applications. The traffic characteristics of real -time and ...
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Determinants of Employee Engagement in Service Sector of Pakistan
... and service environment of organization also a significant predictor of employee ...in service sector believe that management has strong commitment regarding the customer quality and provide good ...
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An Integrated Model of Service Quality, Price Fairness, Ethical Practice and Customer Perceived Values for Customer Satisfaction of Sharing Economy Platform
... of service quality, price fairness, and ethical practice for customer satisfaction in Indonesia’s first sharing economy platform while also assessing customers perceived value as a mediating ...that ...
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Customer Retention and Telecommunications Services in Bangladesh
... Price fairness, Network quality (Netwk), Customer care service (CareS), Brand image (Battitude) and Satisfaction (Sat) as major factors effecting customer loyalty toward telecommunication services in ...
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The impact of price fairness and service value on hotel price satisfaction and customer satisfaction
... for quality and higher price represents high quality while lower ones represent lower ...price fairness, relative prices, transparency of prices and reliability of prices have higher impact on ...
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The relationship between customer satisfaction, brand image and customer loyalty from the perspective of proton’s customers
... of service quality, product quality, price fairness and brand image that influence their satisfaction and loyalty in the automobile industries are clarified in this study can be very useful ...
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Most Popular and Used Cellular Network on the Basis of Customer Satisfaction in Pakistan
... telecom service provider is Ufone with 41% of respondents using ...variables service quality is the most influencing variable price fairness is the second most influencing variable of customer ...
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The impact of service fairness dimensions on female customers’ evaluation of critical incidents
... The emergence of the „female economy,‟ colourfully termed by the Boston Consulting Group (Silverstein and Sayre 2009, 6), hold the potential for the creation of vast wealth. However, limited research has been undertaken ...
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Evaluating Banking Service Quality From Customer Perspective In Pondicherry
... their customers’ expectation. The customers ranking sequence is different with customers’ expectation and perception. This study observed background characteristics except gender made significant impact on bank’s ...
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Once Over Attribute Disparity in Private Sector Banks –with Special Reference to TMB
... of service generating ...customers quality, safe and economic services, the tourist organization, the hotels, the communication organizations and many others are found studying the problems of marketing ...
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Peer Review for Journals: Evidence on Quality Control, Fairness, and Innovation
... My impression is that most successful researchers find the current system of journal peer review to be effective. Journal peer review is commonly believed to reduce the number of errors in published work, to serve ...
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The Influences of Product Quality, Service Quality and Price Perception on Coal Customer Satisfaction of PT Sriwijaya Bara Priharum
... with quality, suitability of prices with benefits, and prices according to ability or purchasing ...product quality, price match with ...empathy service quality and physical evidence are ...
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Study on e-government services quality: The integration of online and offline services
... personal income tax, citizens can download client software at related websites, fill out and submit the report rather than go to the crowded government affairs hall and even face with bad attitude staffs. Meanwhile, ...
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The Effect of Service Duration and Price (Mis)Match on Perceived Price Fairness
... the service duration (mis)match and type of pricing jointly impact consumer perceptions of price ...between service duration and price when disadvantaged pricing is ...and service duration leads to ...
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Quality of Service in Cognitive Radio Network: Issues and Challenges
... voice service to a wide range of multimedia ...a service offered by the network to the user in order to achieve deterministic behavior by proper utilization of the network ...
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Impact of perceived website service quality on customer e-loyalty on a lodging website
... personalized service, based upon customer preferences and purchase history stored in the system database, a customer feels confident with the website and is willing to return to the same website for the next ...
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