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reliability assurance

Measuring Service Gap of Higher Education in Bangladesh - A Comparative Study between Public University and Private University

Measuring Service Gap of Higher Education in Bangladesh - A Comparative Study between Public University and Private University

... Tangibility, Reliability, Responsiveness, Assurance, and ...responsiveness, assurance and empathy, is significant because expected service is far below from perceived service in the public ...

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Interaction Quality on Satisfaction: Season Ticket Holders’ Perspective

Interaction Quality on Satisfaction: Season Ticket Holders’ Perspective

... The literature in the service industry shows that the role of human interaction is critical for consumers‟ overall satisfaction with the service. This also applies to the sport industry where consumers interact with ...

7

Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia

Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia

... responsiveness, assurance and ...tangibles, reliability, assurance, empathy and responsiveness to customers’ needs, the higher the level of customer satis- ...

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Effects of customer service quality dimension on customer satisfaction in Iraqi Banking Sector

Effects of customer service quality dimension on customer satisfaction in Iraqi Banking Sector

... tangibility, reliability, assurance, access, empathy, responsiveness, financial aspect and employees competencies on customer satisfaction in Iraqi banking ...

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IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN HOTEL INDUSTRY OF PAKISTAN Author(s): Shah Noor, Mohammed AliDOI: 10.12816/0044423

IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN HOTEL INDUSTRY OF PAKISTAN Author(s): Shah Noor, Mohammed AliDOI: 10.12816/0044423

... Service quality plays an imperative role in the customer satisfaction in the industry of hotel. The aim of this study is to analyze the dependent role of customer satisfaction with SERVQUAL model in the hotel sector of ...

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Service Quality and Customer Satisfaction: Experience of Customers’ in Postal Service

Service Quality and Customer Satisfaction: Experience of Customers’ in Postal Service

... instance, reliability, assurance, and empathy, is also important for the management to consider since the level of customer satisfaction is also contributed by these ...

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Impact of Service Quality Dimensions on Customers’ Satisfaction, Retention and Loyalty: An Empirical Evidence from Commercial Banks in Kerala

Impact of Service Quality Dimensions on Customers’ Satisfaction, Retention and Loyalty: An Empirical Evidence from Commercial Banks in Kerala

... This study was an analytical nature based on primary. The primary data for the analysis were collected, by the researcher, from the customers’ of commercial public sector banks and private sector banks in Kerala. It was ...

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Capacity to Report upon Moving Pictures as Conditioned by Sex and Age

Capacity to Report upon Moving Pictures as Conditioned by Sex and Age

... The men exceed the women in range of report, range of knowledge, accuracy of report, assurance, reliability of assurance, warranted assurance, and unwarranted tendency to oath.. With one[r] ...

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... service assurance revealed a high-level of assurance of the service providers with an average mean of ...service reliability, the respondents indicated a high level of service reliability ...

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The Effect of Service Quality on the Satisfaction of Inapest Askes Patients in Sanglah Hospital Denpasar

The Effect of Service Quality on the Satisfaction of Inapest Askes Patients in Sanglah Hospital Denpasar

... The results of multiple linear regression analysis showed that simultaneously the quality of service variables affected the satisfaction of inpatients Askes in Sanglah Hospital Denpasar with a value of Fc = 97,000 ...

9

Volume 03  Issue 06: (2014) Nov.-Dec.2014

Volume 03 Issue 06: (2014) Nov.-Dec.2014

... Bank Central Asia (BCA), one of the biggest non-governmental banks in Indonesia, has survived facing all crises and challenges up till now. A pre-survey to some of BCA customers in Surabaya shows that they were satisfied ...

8

Service Quality, Student Satisfaction and    Branding For Business Schools

Service Quality, Student Satisfaction and Branding For Business Schools

... for reliability; this measures the ability to perform the promised service dependably and ...for assurance; measures the knowledge and courtesy of employees and their ability to convey trust and ...

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Quality Assessment of Educational Services Technical Complex Tehran (Tehran Representation) Based on Seroquel

Quality Assessment of Educational Services Technical Complex Tehran (Tehran Representation) Based on Seroquel

... tangible, reliability, responsiveness, assurance and empathy ...and reliability were confirmed by standard ...tangible, reliability, responsiveness, assurance and empathy) between what ...

7

The students’ viewpoint on the quality gap in educational services

The students’ viewpoint on the quality gap in educational services

... in assurance, responsiveness, empathy, and reliability ...the reliability dimension, followed by the responsiveness and empathy dimensions, and the least negative quality gap was observed in the ...

6

Visitors’ satisfaction in Theme parks; Special reference in Saniro Dream paradise Naiwala, Sri Lanka

Visitors’ satisfaction in Theme parks; Special reference in Saniro Dream paradise Naiwala, Sri Lanka

... Tangibility, Reliability, Responsiveness and access, Assurance, Empathy, Ambience and repeat visitation are considered as the base for this ...Empathy, Assurance, Tangibility, Ambience and ...

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Service quality gap analysis in Indian banking services: A case study of KK bank

Service quality gap analysis in Indian banking services: A case study of KK bank

... It means that the expectations of customer have higher expectation level to the perception level for all dimensions in bank service. However, the overall gap is only minus 0.55 which can be overcome with little focus on ...

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A Comparative Study On The Factors Influencing Customer Satisfaction On E-Banking In Trivandrum And Addis Ababa

A Comparative Study On The Factors Influencing Customer Satisfaction On E-Banking In Trivandrum And Addis Ababa

... Factor analysis presently used rotation type of factor analysis. The idea of rotation is to reduce the number factors on which the variables under investigation have high loadings. Looking at the table 1 and 2, it can be ...

6

The impact of perceived service quality dimensions on customer satisfaction in the airline industry in Ghana

The impact of perceived service quality dimensions on customer satisfaction in the airline industry in Ghana

... All of the measurement scales used, as indicated in Table 2, were based on previous research. Assuring the validity and reliability of the measures required supporting literature to validate the scales which were ...

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Canteen Service Quality And Student Satisfaction

Canteen Service Quality And Student Satisfaction

... the reliability of the instruments, a pilot test was conducted through calculating the value of Cronbach‘s Alpha with the obtained values of each domains such as ...for assurance, 0.900 for ...

13

A Study on Customers’ Service Quality of Commercial Banks

A Study on Customers’ Service Quality of Commercial Banks

... measure of sampling adequacy and Bartletts test of sphericity. Since the KMO measure is greater than 0.5 and the level of significance of Chi- Square value is at zero per cent level, the validity of the data for the EFA ...

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