Top PDF Automatic Call Distribution (ACD) SUPERVISOR USER GUIDE

Automatic Call Distribution (ACD) SUPERVISOR USER GUIDE

Automatic Call Distribution (ACD) SUPERVISOR USER GUIDE

The AGENT DATA Screen provides accumulated data concerning the performance of individual agents since log in, for the current day's work (i.e. since midnight). It also has a softkey which changes between {<CALL>} and {<MON>} (i.e. monitor), enabling the supervisor to call or monitor individual agents, depending on the agent's state. To access the AGENT DATA Screen

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Digital Business Telephone Systems ACD Supervisor Guide

Digital Business Telephone Systems ACD Supervisor Guide

If you have a Strata 2000-series LCD telephone, the Soft Key features are deactivated during the time that you are logged in as an ACD Supervisor. Only ACD displays are functional during ACD telephone sessions. When you log out of the ACD Group, Soft Key features become available again. Refer to the Strata DK Digital Telephone User Guide for more information on Soft Keys.

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DEFINITY Enterprise Communications Server Generic 1, Generic 3, and System 75 Automatic Call Distribution (ACD) Supervisor Instructions

DEFINITY Enterprise Communications Server Generic 1, Generic 3, and System 75 Automatic Call Distribution (ACD) Supervisor Instructions

The CALLMASTER and CALLMASTER II voice terminals with Recorder Interface Module (RIM) are designed for recording calls. With this module, a warning tone notifies the agent and the calling party that the call is being recorded. Be aware that this tone may be a legal requirement. To generate this warning tone while using the Service Observing feature to monitor calls, the split/skill supervisor must activate the listen/talk mode and remain in this mode while the call is being recorded. For more information about the Service Observing feature, see “Activating Service Observing” in the section titled ACD Procedures. For information about enabling/ disabling the Record Out Signal or enabling/disabling the Recorder Warning Tone, see the DEFINITY CALLMASTER II and CALLMASTER III Voice Terminals Instructions for Programming the Options, 555-015-169.
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DEFINITY Enterprise Communications Server Release 8 Guide to ACD Call Centers

DEFINITY Enterprise Communications Server Release 8 Guide to ACD Call Centers

Automatic Call Distribution (ACD), Expert Agent Selection (EAS) Call Vectoring, Direct Agent Calling, and Call Prompting with an application on a host processor. The host application, or adjunct, can be a CallVisor/PC, Conversant voice system, Telephony Services Server serving a local-area network, or a vendor application using the CallVisor Adjunct/Switch Applications Interface (ASAI). A CallVisor ASAI link between the switch and adjunct allows the adjunct to control incoming call processing and routing. In addition, you can automate ACD agent terminal displays and associate them with new and transferred calls, and assist calls to a supervisor. You can display incoming call information such as Calling Party Number (CPN), Billing Number (BN), and Dialed Number Identification Service (DNIS). Or, you can set up the adjunct to retrieve caller information from a database and display it on a particular agent’s screen, based on the service dialed.
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Digital Business Telephone Systems ACD Agent Guide

Digital Business Telephone Systems ACD Agent Guide

Automatic Call Distribution (ACD) for Toshiba Strata DK systems provides a quick, efficient means of handling a large volume of incoming calls. The calls can be automatically connected to ACD Agent Groups, bypassing an attendant. Calls are served in order of arrival and are automatically distributed among the Agents. The ACD features also provide announcements to incoming calls when no Agent positions are available.

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ACD 2000 AGENT/SUPERVISOR GUIDE FOR THE MITEL NETWORKS 5020 IP PHONE

ACD 2000 AGENT/SUPERVISOR GUIDE FOR THE MITEL NETWORKS 5020 IP PHONE

The way to temporarily restrict your set from receiving calls is to activate the Make Busy feature. The main purpose of Make Busy is to relieve you from your Automatic Call Distribution (ACD) workload for relatively brief periods of time, thereby avoiding the need to log out and subsequently log in again. Make Busy ensures that an ACD set does not receive calls when you are unavailable. Make Busy applies to only ACD sets and to only those stations that have logged in as ACD Agents. Any set not logged in for ACD calls remains in the Make Busy state until an Agent Log-In is performed.
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Allworx Queuing and Automated Call Distribution Guide (Release 7.2.3.x)

Allworx Queuing and Automated Call Distribution Guide (Release 7.2.3.x)

1. The call will ring the ACD Appearance and the phone displays Inbound Call along with the caller ID. If the agent is logged into more than one ACD queue, then the queue description will also be displayed. The agent can press Silent to stop the ringing or Ignore to stop the ringing and remove the inbound call information from the phone’s display. If the agent does not answer the call within the maximum number of rings, then the agent is automatically logged out by the system.

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Call Center Viewer User Guide

Call Center Viewer User Guide

You can send custom messages from the Call Center Viewer application to an individual Group’s Wall Board or to all Wall Boards. When a custom message displays, all ACD information displaying on the Wall Board suspends for the custom message’s duration. All custom messages are sent from the host PC that is connected to the Wall Board. If custom messaging will be used frequently, or by more than one Supervisor, Toshiba recommends configuring each Supervisor’s PC as a host terminal.

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Automatic Call Distribution (ACD) SYSTEM MANUAL

Automatic Call Distribution (ACD) SYSTEM MANUAL

At the press of a button the supervisor can change from the regular telephone display mode to the ACD display mode, and vice versa. This feature is useful for supervisors who fill other tasks, in addition to that of supervisor, and who regularly need to operate the phone in the usual manner. However, even while in regular display mode, the supervisor telephone continues to operate as a supervisor, and receives Help requests from agents.

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Automatic Call Distribution (ACD) SUPERVISOR’S USER GUIDE

Automatic Call Distribution (ACD) SUPERVISOR’S USER GUIDE

If the supervisor is allocated six or more ACD groups a n icon is displayed on both pages of the MAIN Screen. Pressing the softkey next to the n icon leads to an additional screen covering ACD groups 6 to 10 and to further screens covering all other defined ACD groups. From the last ACD group screen, pressing the softkey next to the n icon scrolls cyclically back to the first ACD screen.

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Automatic Call Distribution (ACD) AGENT USER GUIDE

Automatic Call Distribution (ACD) AGENT USER GUIDE

The [QUEUE] button LED on your telephone indicates, by its color and rate of flashing, the several possible status conditions of the queue relative to the amount of time the calls are waiting. Your display informs you of the routing plan of the call you are answering, enabling you to know the probable nature of the call. There are times in every organization when there will be a surge of incoming calls in one area. These calls would have a very long waiting time, if served only by agents assigned to the responsible ACD group queue. ACD automatically performs an overflow, after a programmed period of time. Overflow is a procedure by which each call in a queue that has waited the programmed time now also waits in an additional ACD queue, served by a different group of agents. Overflow helps reduce the waiting time for these callers and balances the agent work load.
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CONTENTS PAGE

CONTENTS PAGE

— You can use the “Off-Hook Voice Announce” feature (if the called keyset is pro- grammed for it): This allows you to talk to the keyset user on his or her handsfree speakerphone, even though the user already has a call in progress on the handset. Do not hang up. After the busy signals stop, you are automatically connected and may speak. (If you hear music, or if the phone is in do-not-disturb mode, your off-hook voice announce call will not go through.)

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Axxess IMX Keyset Guide

Axxess IMX Keyset Guide

The AXXESS telephone system is designed to allow customized feature key layouts. Your trainer or system administrator can tell you how your specific phone is arranged. Also, if your phone has been reprogrammed so that its feature keys do not match the feature keys described in this user guide, refer to the Inter-Tel AXXESS Administra- tor’s Guide for procedures on using feature codes. Default feature codes are listed at the back of this user guide.

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Development Of Portable Automatic Scoreboard For Sport Tournament Using Arduino

Development Of Portable Automatic Scoreboard For Sport Tournament Using Arduino

This chapter is a guide for the user on the project as this section contains a few articles of related research of Automatic Scoreboard for Sport Tournament using Arduino project in both aspects, software and hardware. It also has a brief explanation about the history of scoreboard as it is will be the outcome of this project. The sources of information is referred as references to the user in order to finish this chapter as well as the project. These information has been compiled from the relevant sources such as articles, journals, books and other related sources.
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DEFINITY Business Communications System and GuestWorks Issue 6 Overview

DEFINITY Business Communications System and GuestWorks Issue 6 Overview

DEFINITY AUDIX is a powerful voice mail system that enables you to create, store, send, and receive spoken messages electronically. Spoken prompts guide you as you enter simple one- or two-key commands at a touch-tone telephone. Subscribers can use the system 24 hours a day, sending and retrieving messages from any touch-tone telephone. The DEFINITY AUDIX system also helps to protect sensitive information by requiring users to enter a combination of subscriber login codes and passwords before granting access to the system. Whenever you call the DEFINITY AUDIX system, you interact with it by entering commands through your telephone’s touch-tone keypad. You simply specify the desired activity, and follow the voice prompts for the desired task.
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CentreVu Call Management System Release 3 Version 8 High Availability User Guide

CentreVu Call Management System Release 3 Version 8 High Availability User Guide

Does each CMS server collect the same data? Yes. Both CMS servers collect identical real-time, historical, and call record data. When I attempt to simultaneously view Real Time Reports on both of the HA servers, why don’t the reports match precisely? There are several reasons why this can occur. Real Time reports are pushed to the client at specified intervals - the “refresh rate”. Most likely, you did not start the reports at exactly the same time, so there is a slight lag in data reporting associated with the staggered refresh rates between the two servers. In addition, it is also possible that different refresh rates have been set for the two servers.
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User Guide and Administrator Guide

User Guide and Administrator Guide

equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

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USER GUIDE

USER GUIDE

View, Play, and Monitor Incoming Voicemail Messages You must log into your Voicemail system in order to perform any Voicemail functions. When a call is unanswered and the caller starts recording a Voicemail message, the display screen shows the number of the caller*, and indicates that they are recording their message. You can use this information to monitor incoming Voicemail messages.

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Call Center Agent Guide

Call Center Agent Guide

If you have Automatic Answer enabled, you can use handsfree to answer calls. An audible tone tells you that you have an incoming call. Ask your Call Center Administrator if you have Automatic Answer enabled. Handsfree calls are convenient and time saving because you do not have to use the handset or press buttons on your telephone. If you use Automatic Answer, be sure to activate the Not Ready feature before you leave your desk so that callers are not routed to your telephone when you are away.

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IN SILICO EVALUATION FOR GLUCOKINASE SENSITIZER OF SOME NOVEL LIGNANDS AS POTENTIAL ANTIHYPERGLYCEMIC AGENTS

IN SILICO EVALUATION FOR GLUCOKINASE SENSITIZER OF SOME NOVEL LIGNANDS AS POTENTIAL ANTIHYPERGLYCEMIC AGENTS

In conclusion, from the present findings, it is well documented that Out of 30 compounds DPM1 showed better docking valu compaired to standard marketed molecule ,so DPM1 plays a part in the management of diabetes , it may be useful in the treatment of anti hyperglycemic in diabetic patients. The potential binding sites of the proposed anti-diabetic agent’s was found that Cys-230,Glu-300,Lys-296,Ser-340,Ser-411,Arg-63.The binding Site of the Standard marketed Drugs was found to be Cys-230,Ser-151,Arg-63,Glu-300,Ser- 411,Lys-296.This Proves that the effective binding sites are present in selected proposed anti diabetic agent’s,when compared with the standard anti-diabetic drug’s. Finally, we propose these compounds as anti-diabetic agents as hit structures for design more potent and specific drugs. Moreover, further exploration for detailed mechanism of action of these compounds is required to be investigated before declaring them as safe as well as potent therapeutic agents. However, the data reported in this thesis may be a helpful guide for the medicinal chemists and the researchers who are working in this area.
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