Top PDF Automatic Call Distribution (ACD) SYSTEM MANUAL

Automatic Call Distribution (ACD) SYSTEM MANUAL

Automatic Call Distribution (ACD) SYSTEM MANUAL

ACD I.Q. is an optional, Personal computer-based reports software program which provides, online, detailed graphic and numeric call traffic information concerning the ACD. The information is based on up to two months of call traffic data which the ACD I.Q. computer stores. The reports can be displayed on screen, or sent to a printer. Reports can be generated on a per hour or per day cross-section. ACD I.Q. enables the ACD supervisor to detect online peaks and troughs in call traffic, and to plan the most cost-efficient agent and supervisor manning levels.
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Automatic Call Distribution (ACD) SUPERVISOR USER GUIDE

Automatic Call Distribution (ACD) SUPERVISOR USER GUIDE

This publication refers to Telrad’s Automatic Call Distribution (ACD) package running on Telrad’s DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 systems, Releases SB7, DB7, and LB7, respectively, as of August, 1999. This publication describes the operation of the ACD supervisor’s position, using any Telrad Avanti 3025 telephone.

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DEFINITY Enterprise Communications Server Release 8 Guide to ACD Call Centers

DEFINITY Enterprise Communications Server Release 8 Guide to ACD Call Centers

Automatic Call Distribution (ACD), Expert Agent Selection (EAS) Call Vectoring, Direct Agent Calling, and Call Prompting with an application on a host processor. The host application, or adjunct, can be a CallVisor/PC, Conversant voice system, Telephony Services Server serving a local-area network, or a vendor application using the CallVisor Adjunct/Switch Applications Interface (ASAI). A CallVisor ASAI link between the switch and adjunct allows the adjunct to control incoming call processing and routing. In addition, you can automate ACD agent terminal displays and associate them with new and transferred calls, and assist calls to a supervisor. You can display incoming call information such as Calling Party Number (CPN), Billing Number (BN), and Dialed Number Identification Service (DNIS). Or, you can set up the adjunct to retrieve caller information from a database and display it on a particular agent’s screen, based on the service dialed.
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NEAX2400 IMX CallCenterWorX-Enterprise ACD System Manual

NEAX2400 IMX CallCenterWorX-Enterprise ACD System Manual

This is the state of an ACD position (including supervisory position) in which it restricts the termination of incoming ACD calls. The agent may then perform nonverbal tasks, such as the creation of a business slip. The Work mode can be set either automatically at the end of conversation with an incoming call (Automatic After Call Work mode) or manually by pressing the “Work” key as needed.

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DEFINITY Enterprise Communications Server Generic 1, Generic 3, and System 75 Automatic Call Distribution (ACD) Supervisor Instructions

DEFINITY Enterprise Communications Server Generic 1, Generic 3, and System 75 Automatic Call Distribution (ACD) Supervisor Instructions

Depending on current ACD needs, you may need to move staffed agents under your supervision from one split or skill to another. Users of R3V4 CMS and later can change up to 32 staffed agents’ split or skill assignments while the agents are logged into the ACD system. If the agent is active on a call, in ACW, or has Direct Agent calls waiting for the split or skill being changed, the move will remain pending until the agent logs off or completes all Direct Agent calls and becomes available again or changes to the Aux-Work state.

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NDA-30094 REVISION 1 STOCK # 151955 ACD-MIS System Manual (UAP Edition)

NDA-30094 REVISION 1 STOCK # 151955 ACD-MIS System Manual (UAP Edition)

Several of the parameters appearing in the Statistics Monitor mode are associated with dual operational limits which are programmed within Alarm Configuration as part of the overall administration of the system. If either limit is equaled or exceeded, visual and audible indications will be given to warn supervisory staff, who can then take appropriate action. Once the condition returns to normal, the alarm function is automatically cleared. The separate alarm level indications are represented by a color change in the display of the particular statistical value:

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Automatic Call Distribution (ACD) AGENT USER GUIDE

Automatic Call Distribution (ACD) AGENT USER GUIDE

A time period that, when exceeded, causes a waiting call to stop ringing at queues and to ring at the interflow port, which can be an attendant console, attendant position, trunk, trunk group, hunt group, multiple directory number (MDN), another ACD plan, or ImaGEN or voice-store-and-forward mailbox DN, or a speed dial number. Besides the interflow port destinations internal to the UNITe IP system, the speed dial number can target a networked UNITe IP system, a least cost route, the ImaGEN system, or the public network.

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Design Approach for Automatic Rationing Distribution System

Design Approach for Automatic Rationing Distribution System

Related to present, ration card is an official document for every resident of India and this is used for various fields such as family member essentials, also for receiving the gas connection and address verification for various purposes, etc. In the world of automation, everyone is trying to change their business to an automated system for reducing the man efforts. Civil Supplies Corporation is the responsible public sector for managing and distributing the vital commodities to the people. In that product like rice, sugar, kerosene, wheat, and oil etc are provided to the people who had ration cards and these are handled through manual ration shop system. In such system manual transactions are carried out in such scenario robbing may be possible due to adding false weight to weighing scale or doing wrong entries to their registers.
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Optimization of Radiation Protection of Patients in Mammography Examinations using compression analysis

Optimization of Radiation Protection of Patients in Mammography Examinations using compression analysis

Results from the compression thickness test is presented in Table 2. For the system to be passed, the displayed thickness must be within ± 5 mm of phantom thickness. System G failed the compression thickness test completely whiles system H failed the compression thickness accuracy test for the 45 mm PMMA phantom. This indicates that the breast are not being compressed efficiently to the right thickness and hence can’t achieve best image quality.

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Announcing the Toshiba Call Center Viewer for Strata DK280 and DK424 ACD Applications

Announcing the Toshiba Call Center Viewer for Strata DK280 and DK424 ACD Applications

Multiple PCs running the Call Center Viewer application can be set up using one of two distribution techniques. For connection of up to three PCs, the CCVY connector may be used (see following example, illustration on the left). For better transmission, regular modular cords should be avoided for connections—cable runs should be with 24 or 26 AWG twisted copper wire and limited to 50 feet. If farther distances are required, the RS-232 short haul modems can be used. Use of the PPTC-9 modular to DB9 comm port connector makes for an easy, trouble-free installation.

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CONTENTS PAGE

CONTENTS PAGE

Your telephone system may provide a choice between English and Japanese prompts and displays. An option in the database determines the language that will be used by each phone. If your phone is programmed for English, all displays appear in English and all AXXESSORY Talk voice mail prompts are delivered in English (unless changed, as outlined below). If programmed for Japanese, all displays appear in Japa- nese (Katakana) characters and all voice prompts are played in Japanese. By default, all phones are set for English.

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Axxess IMX Keyset Guide

Axxess IMX Keyset Guide

Placing your phone in do-not-disturb halts all pages and calls to your phone (except for queue callbacks, recalls, and direct ring-in calls). Other users calling your phone hear a repeating signal of four fast tones. If they have a display, they also see the do- not-disturb message you have selected. There can be up to 20 different Do-Not-Dis- turb messages in your telephone system. They can be changed by the system adminis- trator, installer, or programmer. Your trainer or system administrator will give you a list of Do-Not-Disturb Messages for your system. You can list them here for your convenience:
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Call Recorder Quad Manual

Call Recorder Quad Manual

In some countries or regions notification of at least one, and occasionally both of the recorded parties is compulsory. In that regard the CRQ can sound a notification tone audible to both calling parties during recording. The notification tone is sounded at regular intervals. The interval, duration and frequency of the notification tone can be altered if desired. Contact your supplier for details. Check the legal recording regulations in your area. The CRQ has an option for configuring a separate line for the recording of fax traffic. Recordings of fax traffic are not compressed, AGC is disabled and the notification tone is omitted. The optional Call Recorder Archiving System can be used to recover the original fax image from the recording.
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Soft Call Recorder Manual

Soft Call Recorder Manual

Usually the default settings for both channels will be fine. Follow instructions in the chapter corresponding to the SCR Game Port to adjust the channels. It is possible the volume of your voice is very different from the remote voice. Inequitable volumes can be corrected by adjusting the Channel A and B sliders, compensating for differences in remote and local volumes. Due to many differences in handset cables there is no way in telling whether Channel A or B must be increased or lowered. A bit of experimenting with extreme settings will help you quickly find out channel assignments for your phone system. Try and make a few recordings to figure out the effects.
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MERLIN lI COMMUNICATIONS SYSTEM Feature Module 2 Call Management System System Manual

MERLIN lI COMMUNICATIONS SYSTEM Feature Module 2 Call Management System System Manual

The MERLIN II system voice terminal provides the user with basic telephone functions, such as Transfer and Hold. However, in order for the agents to use the Available and after-call-work (ACW) state buttons, and the Manual Signaling, Auto Intercom, Transfer-to-Split, and All-Ring operation features, either you or the agent must program them onto an agent’s voice terminal. There are two basic types of voice terminals, analog and digital. You may have either or both types in your system. The voice terminals come in different sizes, with various special features and accessories, Use only those voice terminals with programmable buttons.
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Automatic Wipe And Smart Control Wiper Using Sensor And Controller System

Automatic Wipe And Smart Control Wiper Using Sensor And Controller System

When the water hit sensor, it will send signal to the system thus moving the wiper motor. Once sensor did not detect any water, the wiper will stop. This will reduce the weaknesses which have been stated at beginning. Additional plan to this invention is to make the wiper automatically push up from the windscreen when the engine shut off.

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In-depth evaluation of the effects of an automatic emergency call system on road fatalities

In-depth evaluation of the effects of an automatic emergency call system on road fatalities

The answers of operators in the emergency response centres showed that the accident location is sometimes mislocated by the emergency caller, and that quite often the rescue units ask for additional information. eCall could provide accurate location information so that these sorts of problems can be avoided in the future, and rescue operations could proceed faster than is currently the case if caller is located based on the approximate location of the cellular phone. Because the percentage of long delays was substantial in accidents involving only vehicles for which the current system is not designed, it is suggested that eCall for motorcycles, mopeds etc. should be introduced as soon as possible. It seems obvious that the benefits of doing so would be remarkable if the
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Call Recorder Manual

Call Recorder Manual

Every recording can be erased afterwards. One important difference between erasing a recording on the Call Recorder and erasing a file on your PC, however, is that the Call Recorder will genuinely erase the recording, so that it cannot be retrieved, whereas a recording erased by the PC is very easily found, and will only disappear if the space it takes up happens to be needed for something else. The disadvantage of erasing in the way the Call Recorder does is that it takes time to make space on the disk; the advantage is that you can be sure that the information has disappeared.
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Call Recorder ISDN Manual

Call Recorder ISDN Manual

Call Recorder ISDN have various extra features that have not been described in this manual. Additional information about this is given in a technical information bulletin meant for suppliers; users can order this, or download it from the Vidicode Internet websites (WWW.VIDICODE.NL or WWW.VIDICODE.COM for USA) Subjects discussed in this technical documentation are the very extensive further configuration options, remote configuring, and how to put a new software version in the recorder.

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The Effect of Cross-Training and Scheduling in an Inbound Call Center Using Simulation

The Effect of Cross-Training and Scheduling in an Inbound Call Center Using Simulation

The service level statistics collection verification was much more complicated. The first step was to see that the minimum and maximum values for all periods were not less than zero and not greater than one, respectively. Initially the attributes ‘MyInterval’ and ‘MyDay’ were not used. It was discovered through watching the ‘cust calls per pd’ variable and the ‘calls answered in 30s’ variable that many recordings of SL were being recorded into the period after the one in which the calls arrived. In addition, some of the SL recordings the 6:30pm period were being recorded into the 8:00am period of the following day. Adding the aforementioned attributes solved many of the problems involved in the SL statistics collection. The Delay module ‘Delay so all calls are answered b4 SL recorded’ was added after it was discovered through watching the SL variables that even with the ‘MyInterval’ attribute, some of the calls would arrive at the end of a period and wait less than thirty seconds, but not be included in the SL calculation because the period would end and the calculation would be performed before the call was actually answered.
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