Top PDF Digital Business Telephone Systems ACD Supervisor Guide

Digital Business Telephone Systems ACD Supervisor Guide

Digital Business Telephone Systems ACD Supervisor Guide

This feature enables you, as the Supervisor, to monitor conversations between an ACD Agent and caller. A one-way, listen-only path is established for the Supervisor only. The monitoring feature does not apply to Agent PBX or non-ACD calls. A periodic tone and LCD message can be added to the Agent’s telephone to indicate that you are monitoring the call. These options are provided by system programming. Important! This feature is only intended for ACD Supervisors, so the Supervisor

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Digital Business Telephone Systems System Administrator Guide

Digital Business Telephone Systems System Administrator Guide

Name display information for non-LCD telephones or voice mail/auto attendant devices can be stored from the Administrator's digital station. When Name/Number is recorded for non-LCD telephones or other devices, their Name/Number is displayed on LCD telephones when called. The name of a called telephone displays on the calling telephone's LCD when the calling telephone has the Soft Key feature ON. Note Before entering names for other users, turn the Soft Key feature OFF by

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Digital Business Telephone Solutions General Description

Digital Business Telephone Solutions General Description

................................................................................................................... 289 Auto Answer with Zip Tone......................................................................................................... 290 Log In/Log Out ............................................................................................................................. 291 Unavailable Mode......................................................................................................................... 292 Work Unit ..................................................................................................................................... 293 ACD Supervisor Features ................................................................................................................... 294 ACD Agent Assistance................................................................................................................. 295 ACD Call Pickup .......................................................................................................................... 296 ACD Supervisor LCD Display ..................................................................................................... 297 ACD Supervisor Log In/Log Out ................................................................................................. 298 Call Monitoring ............................................................................................................................ 299 End of ACD Shift ......................................................................................................................... 300 Insight DK and Insight DK Plus................................................................................................... 301 General Features.................................................................................................................................. 308 Insight DK Features
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Automatic Call Distribution (ACD) SUPERVISOR USER GUIDE

Automatic Call Distribution (ACD) SUPERVISOR USER GUIDE

This publication refers to Telrad’s Automatic Call Distribution (ACD) package running on Telrad’s DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 systems, Releases SB7, DB7, and LB7, respectively, as of August, 1999. This publication describes the operation of the ACD supervisor’s position, using any Telrad Avanti 3025 telephone.

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Digital Business Telephone Systems User Guide

Digital Business Telephone Systems User Guide

Note A call is billed when the valid call time (set in zero cost threshold on the Settings screen by authorized personnel) has passed and there is no answer supervision. If a guest lets the telephone ring for more than the set time (default is 42 seconds), a charge is logged. This call may be disputed and can be deleted.

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F9600 F9600c DIGITAL TELEPHONE USER GUIDE

F9600 F9600c DIGITAL TELEPHONE USER GUIDE

All rights reserved. Fujitsu Business Communication Systems shall not be liable for any commercial losses, loss of revenues or profits, loss of goodwill, inconvenience, or exemplary, special, incidental, indirect or consequential damages whatsoever, or claims of third parties, regardless of the form of any claim that may result from the use of this practice .

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DKT2104-CT Cordless Digital Telephone User Guide

DKT2104-CT Cordless Digital Telephone User Guide

This guide describes the features and operation of the Strata DK DKT2104-CT 900 MHz Cordless Digital Telephone with Strata CTX Business Telephone Systems. To get the most from your cordless telephone, please read this guide thoroughly. The DKT2104-CT also works with Strata DK telephone systems (except Strata DK24/ 56/96, Release 3). Refer to the approriate user guide for your telephone system (see “Related Documents and Media” on page vi).

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Digital Business Telephone Solutions Programming Manual

Digital Business Telephone Solutions Programming Manual

Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot Assignments ..........................................6-2 Program 09 – Auto Attendant Prompt/ACD Group Assignments .......................................................6-3 Program *09 – ACD Group DID Line Digit Assignments ..................................................................6-5 Program 10-4 – ACD/ISDN Parameters ..............................................................................................6-6 Program 11 – ACD Timing Assignments ............................................................................................6-8 Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments..................................6-12 Program 14-1 – ACD Agent Identification Code Assignments.........................................................6-13 Program *14-1 – Auto Answer with Zip Tone Assigned to Agent ID ..............................................6-14 Program 18 – Agent Names for SMIS/MIS Assignments .................................................................6-15 Program 14-2 – ACD Supervisor Passwords .....................................................................................6-17 Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations ........6-18 Program 14-3 – Announcement/Music Port and Queue Pattern ........................................................6-20 Program 14-4 – Queue Time Out Overflow Destination ...................................................................6-23 Program 14-5 – Overflow Point and Ring No Answer Routing Destination.....................................6-25 Program 14-6 – After Shift Service Destination ................................................................................6-29 Program 14-71 – Queue Size for Alarm, Immediate Assignments....................................................6-31 Program 14-72 – Queue Size for Alarm 1
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Digital Business Telephone Systems ACD Agent Guide

Digital Business Telephone Systems ACD Agent Guide

You log in and out of an ACD Group by using and . By entering a valid ACD Agent ID, your telephone becomes available for incoming ACD calls, and the ACD feature buttons and codes are activated. Every Agent ID code is unique and is always associated with a particular ACD group, unless the ID is re- assigned to another group in system programming.

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ACD Supervisor Guide

ACD Supervisor Guide

This chapter lists the features available on the ACD Supervisor telephone in alphabetical order beginning on Page 13. These features can be performed on 10- or 20-button digital and electronic telephones. Music and announcement devices can also be connected for use with your ACD system. It is highly recommended that you have a telephone equipped with an LCD, because the LCD displays important information about the ACD system and group.

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Announcing the Strata DK424 Digital Business Telephone System

Announcing the Strata DK424 Digital Business Telephone System

424 Quote is an all new automated system configuration Microsoft® Windows® software package that makes it easy for you to determine which system components are needed when configuring a Strata DK424 system. It can be used both for original installation or add-ons. 424 Quote is like an on-line worksheet that serves as a checklist and it even tells you which slot to install certain cards in. You can insert your own costs and prices that are password controlled. It is great for sales representatives preparing to bid Strata DK424 systems, or operations personnel ordering equipment, or technicians doing installation planning. This software package runs on your IBM-compatible Microsoft Windows 95 (required) personal computer. The first copy of 424 Quote is provided by Toshiba free-of-charge and can be copied. It will become available at about the same time as the initial release of the DK424 RCTUE/F processor.
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DKT2004-CT Cordless Digital Telephone User Guide

DKT2004-CT Cordless Digital Telephone User Guide

4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU. 5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.
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2420 Digital Telephone User s Guide

2420 Digital Telephone User s Guide

The Home screen, which consists of three pages, displays the available call appearance/feature buttons, caller ID information, the current date and time, softkeys, and information provided by the Avaya call processing system. In general, you use the Home screen to perform standard call handling. When the 2420 telephone is operating in normal display mode, eight call appearance/ feature buttons are displayed on each page of the Home screen (as shown in Figure 2).

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5ESS Digital (ISDN) Telephone User Guide

5ESS Digital (ISDN) Telephone User Guide

Once you activate the forwarding of unanswered calls (code 78), the system forwards a call after five rings of your telephone, or twenty seconds. You can change the number of times your phone rings (actually, the elapsed number of seconds) before a call is forwarded. In the procedure below, enter the number of seconds, from the following table, to get the desired number of rings before forwarding (1 ring = 4 seconds):

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WIN Digital Multiline Telephone User Guide

WIN Digital Multiline Telephone User Guide

Press SPD/LNR button / Press available Programmable Feature Button / Press outgoing line button OR Dial 9 / Dial desired telephone number / Press SPD/LNR / To enter 10 character name use number pad to input dial codes for EACH CHARACTER – OR – skip / Press SPD/LNR / Listen for confirma- tion tone

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Digital Single Line Telephone User Guide

Digital Single Line Telephone User Guide

You may have to send * and DTMF tones to some devices or services, such as a voice mail device or computer output service. See your System Administrator to find out whether the * button on your telephone has been programmed for DTMF tones or as a Speed Dial button.

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Strata DK PC Digital Telephone . This new product provides digital telephone operation as a Windows® application

Strata DK PC Digital Telephone . This new product provides digital telephone operation as a Windows® application

As an option, an external analog speakerphone unit (3rd party add on device) can be connected to the analog port on the printed circuit board of the PC Digital Telephone. This provides high quality speakerphone operation. A multimedia Sound Blaster type sound card and microphone can also support speakerphone operation. However, it is not recommended because it provides a much lower performance level and would not be acceptable to most users. Of course, a backup digital telephone can also provide speakerphone operation.

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DKT3001/2001 Digital Single Line Telephone User Guide

DKT3001/2001 Digital Single Line Telephone User Guide

You can conference together up to eight parties (including yourself) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions. The person who initiates the conference call is the Master. If, after the conference is established, the Master exits the conference, and the first station to have been added to the conference becomes the Master.

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Consumer s Guide To Buying a Business Telephone System

Consumer s Guide To Buying a Business Telephone System

The latest in computer telephony - Voice over IP (VoIP) technology - allows businesses to place and receive calls using the Internet. VoIP is perfect if your business is distributed (e.g. you have telecommuters working out of their home offices). This is the future of telephone systems, and if you’ve seen that a VoIP system may be right for your company you would do well to get started with it now. It can help to keep you connected and keep overall costs down.

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GUIDE TO INTERNATIONAL ROAMING BUSINESS MOBILE TELEPHONE SERVICE

GUIDE TO INTERNATIONAL ROAMING BUSINESS MOBILE TELEPHONE SERVICE

If you visit Spain, you will be charged the same rate per minute for calls to Spain, Montreal or Beijing. If you travel to Toronto, the outgoing calls you make in Toronto will be subject to the same roaming charges as your incoming calls. The minutes you use will not be deducted from your monthly plan. However, additional roaming charges will apply (to learn more, visit videotron.com/business/pay-per-use).

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