A section from Helen’s first interview (18/08/10)

S: The first question I am going to ask you is what does QOL mean to you? B

H: QOL means to me that our people have got meaning in their lives and they are part of the C

community and…they are happy and comfortable. D

S: As in for you specifically, what do you believe is important for your QOL? E

H: To be happy, to…be valued…to do the best that I can to help our people to have a good =<

quality of life. ==

S: Yes, =>

H: To...be able to communicate with people and to have a good outlook on life. To have a =?

sincere, calming approach. =@

S: Hmm, =A

H: And...to treat people the way I would like to be treated myself. Respect for each other. =B

S: That’s really important. So what aspects of QOL, what you just named, would you =C

consider important to be maintained for the residents here? =D

H: To keep them happy and to keep them active and contented so they are not board or =E

lonely or just sitting with nothing to do. Yeah, keep them occupied, and yeah...keep them ><

happy, yeah not…not just sitting around doing nothing. To make life meaningful. >=

S: Do you find that happens a lot here at the moment? >>

H: No, not a lot but sometimes there’s gaps where it is good to interact with them and to >?

keep them happy. They participate in passive exercises, quizzes, bingo, go out for van rides >@

to the movies or a concert when able to. They also go out to lunches sometimes. >A

S: So Norah do you enjoy singing? >B

H: Oh yes I do, I love music, yes I do very much so. >C

S: You personally enjoy it? >D

H: Our family is a musical family you know we all enjoy music. >E

S: So what memories would you associate with singing? ?<

H: We were a church going family so we were taught how to play the Ukulele and we sang a ?=

lot at church and went to different youth groups…so there was always music in the family. ?>

S: Yes. ??

H: Even when we went to visit other relations, other members, extended family. We had sing ?@

alongs. We are very happy and outgoing. ?A

S: Yes ?B

!!!(',"'%"(!!3 =<< H: That was a most important thing, to family members is to...sing along…yeah…join in. ?C

We are a very happy close family unit and even including extended whanau. ?D

S: So how do you think singing and music therapy contribute to this facility? ?E

H: I think its wonderful, because you can see that the people really do enjoy it, they’re @<

always keen to participate…yeah…and I love seeing the different reactions from them to, @=

even, even the ones that don’t communicate as such that don’t speak the special expressions @>

that you can see, that you that you know that they are enjoying it. @?

S: Do you think singing and music therapy enhances the resident’s physical and mental @@

wellbeing? @A

H: You can see that they are very…very interested in it you know they are, sometimes you @B

have sessions and they are a lot calmer their movements are not always extreme, they seem @C

more still, yeah… more relaxed. @D

S: Yes @E

H: yeah, like ‘Molly’, she’ll sit there and she is not moving around like she normally does A<

and you know that it must have some calming therapeutic effect on them. Just listening to A=

music…I think it is…I think its very soothing for them. A>

S: Ok. A?

(pause to watch video)

A@

S: So we just watched a few video extracts from a session with ‘George’, what stood out for AA

you when you watched these extracts? AB

H: ‘George’s’ eagerness to take part and the enjoyment he was getting out of it you can see AC

that he was really, really getting involved. AD

S: And how does ‘George’s’ mood compare to when he is not in the music session? AE

H: ‘George’ is pretty quiet and he just sits there and watches T.V and he doesn’t say a lot, he B<

seems more active when he’s participating in the music room. B=

S: Yes… B>

H: ‘George’…doesn’t do a lot, its just watching T.V or going out for outings I think he is B?

more involved showing more involvement more activity. B@

S: Yeah. How often do you see ‘George’ communicating with other residents and other staff BA

members? On his on accord? BB

H: No, not a lot...’George’ doesn’t always communicate willingly but if you speak to him he BC

will communicate, he usually just sits there and watches T.V. or a lot of the time he is asking BD

for a cup of coffee! BE

!!!(',"'%"(!!3 =<=

APPENDIX 16: A section from Petra’s second interview