3.5 Mailbox Access
3.5.4 OWA Access External
Item Description
Test Reference ST.22.
Test Location CUSTOMER Staging Environment
Test Description Validate that an external user can access their mailbox using OWA via forms based authentication
Test to be
Performed Using a browser, navigate to
https://mail.CUSTOMER.net/owa to access the mailbox via OWA
Provide credentials to access OWA in the form
Expected Result After providing the credentials, users should be able to view the mailbox.
Actual Result Notes
3.5.5 ActiveSync
Item Description
Test Reference ST.23.
Test Location CUSTOMER Staging Environment
Test Description Validate that an external user can access their mailbox using ActiveSync, user must have his/her email address and
password handy to configure the mobile device
Test to be
Performed Modify internal DNS record for mobilemail to point to the 2013 load balanced VIP
Test from ActiveSync devices to validate they can still access both 2013 and 2007 mailboxes after AirWatch SEG redirected to Exchange 2013
Expected Result After providing the credentials, users should be able to view the mailbox on mobile device.
Actual Result Notes
3.6 O u t l o o k F u n c t i o n a l i t y T e s t
3.6.1 OAB Download
Item Description
Test Reference ST.24.
Test Location CUSTOMER Staging Environment
Test Description Validate that clients can download the Offline Address Book (OAB)
Test to be
Performed While logged on to workstation internally using one of the test user account, open Outlook 2010 or Later and connect to the test mailbox
Use the Send/Receive menu option to request a full download of the Offline Address Book
Open event viewer and check event ID 27 “starting OAB download”
Followed by another event ID 27 “OAB download succeeded”
Expected Result The Offline Address Book should be downloaded without error, if there are errors the error would be logged into application event log
Actual Result Notes
3.6.2 Out of Office
Item Description
Test Reference ST.25.
Test Location CUSTOMER Staging Environment
Test Description Validate that clients can access the Out of Office feature via Exchange Web Services
Test to be
Performed While logged on internally on a workstation using one of the test user accounts, open Outlook 2010 and
connect to the test mailbox
Access the Out of Office feature by selecting FileAutomatic Replies
Customize automatic replies for internal and external mails
Send an email to the account that has automatic replies setup from both internal and external mailbox
The sender should receive automatic reply message from the recipient
Expected Result The Out of Office window should be displayed correctly with no error messages
The sender should receive automatic reply message from recipient as defined in automatic reply settings
Actual Result Notes
3.6.3 Free/Busy Data Availability
Item Description
Test Reference ST.26.
Test Location CUSTOMER Staging Environment
Test Description Validate that clients can check the availability of another user Test to be
Performed Login to Test User 1 Exchange 2013 mailbox using Outlook 2010 or Later
Create a meeting request and type Test User 2 in To field
Click on scheduling assistant
In Outlook 2010 or Later scheduling assistant, check see the availability information of User1 and User2
Expected Result Meeting availability data should be displayed for both users Actual Result
Notes
3.6.4 Meeting Booking
Item Description
Test Reference ST.27.
Test Location CUSTOMER Staging Environment
Test Description Validate that clients can successfully book a meeting with another user
Test to be
Performed Login Test User1 Exchange 2013 test mailbox using Outlook 2010 or Later
Create a new meeting requires, and add Test User2 in TO field
Click on scheduling assistant
Select the time of meeting and send the meeting request
Open Test User2 mailbox using outlook
Accept the meeting and send the response
Check the calendar of both User1 and User2 and see the meeting appears in both the users calendar
Expected Result The meetings should be accepted and appear in both user’s calendars
Actual Result
Notes If the meeting is not accepted by the recipient, the meeting would appear as tentative in the calendar
3.6.5 Meeting Update
Item Description
Test Reference ST.28.
Test Location CUSTOMER Staging Environment
Test Description Validate that clients can send meeting updates to other users and update the calendar
Test to be
Performed Login to Test User1 Exchange 2013 test mailbox using Outlook 2010 or Later
Open the meeting that was created in test case Error:
Reference source not found
Change the date and time of the meeting and click on send update
Open Test User2 mailbox using outlook
Check the User2 has received meeting update request
Open the meeting update item from outlook and click on accept
Check the calendar of User2 to verify the meeting date and time has been updated in calendar
Expected Result After accepting the meeting update, the calendar should be updated with new date and time
Actual Result Notes
3.6.6 Meeting Cancellation
Item Description
Test Reference ST.29.
Test Location CUSTOMER Staging Environment
Test Description Validate that clients can send meeting cancellation and update calendar
Test to be
Performed Login to Test User1 Exchange 2013 test mailbox using Outlook 2010 or Later
Open the meeting that was created in test case Error:
Reference source not found
Click on cancel meeting and click on send cancellation
Open Test User2 mailbox using outlook
Check the User2 has received meeting cancellation
Open the meeting cancellation item from outlook and click on remove from calendar
Check the calendar of User2 to verify the meeting has been removed from calendar
Expected Result After accepting the meeting cancellation, the meeting should be removed from the calendar
Actual Result Notes
3.6.7 Resource Booking
Item Description
Test Reference ST.30.
Test Location CUSTOMER Staging Environment
Test Description Validate that clients can successfully book a resource along with a meeting request
Test to be
Performed Login to Test User1 Exchange 2013 test mailbox using Outlook 2010 or Later
Create a new meeting requires, and add User2 in TO field
Next to location field, click on Rooms button All Rooms address book will be opened
Select a room from the address book
Click on scheduling assistant, you should see the User2 and Room Mailbox name as attendees
Select the time of meeting and verify both User2 and Room are available
send the meeting request
User1 should receive an automatic (acceptance or decline) response from resource mailbox
Expected Result The user should be able to book resource and should receive automatic response from resource mailbox
Actual Result Notes
3.6.8 Address List
Item Description
Test Reference ST.31.
Test Location CUSTOMER Staging Environment
Test Description Validate that the address list shows all exchange recipients Test to be
Performed Log into Outlook 2010 or Later using one of the Test User1 Exchange 2013 test user accounts
In Outlook 20007, view the members of the Global Address list
From outlook open address list option
From drop down select any other address list and check you are able to see the expected recipients from that address list
Expected Result The Global Address List and any other address should show all respective exchange recipients
Actual Result Notes
3.6.9 Global Message Size Limit
Item Description
Test Reference ST.32.
Test Location CUSTOMER Staging Environment
Test Description Validate that the global maximum message send size cannot be exceeded by users
Test to be
Performed Log into Outlook 2010 or later using one of the test user accounts
In Outlook, compose a new message to the other test user account and include an attachment greater than 25MB in size
Send the message
Expected Result The system should reject the message based on it exceeding the 20MB global sending message size
Actual Result Notes
3.6.10 Mailbox Quota Warning
Item Description
Test Reference ST.33.
Test Location CUSTOMER Staging Environment
Test Description Validate that mailbox warning quotas are functioning correctly Test to be
Performed Log into Test User1 mailbox via Outlook 2010 or Later
Ensure that this mailbox contains 5 GB + of mailbox data
Wait for the next scheduled warning message to be sent Expected Result The test mailbox should receive a system-generated warning
message advising the user that the warning threshold has been met
Actual Result
Notes Assuming the mailbox warning quota is set to 5GB
3.6.11 Prohibit Send Quota
Item Description
Test Reference ST.34.
Test Location CUSTOMER Staging Environment
Test Description Validate that mailbox prohibit send quotas are functioning correctly
Test to be
Performed Log into a Test User1 mailbox via Outlook 2010 or Later
Ensure that this mailbox contains over 5 GB of mailbox data
Attempt to send a new message to any user
Expected Result The user should be prevented from sending new messages until the mailbox size is reduced
Actual Result
Notes Assuming the prohibit send is set to 5 GB
3.6.12 Recover Deleted Items
Item Description
Test Reference ST.35.
Test Location CUSTOMER Staging Environment
Test Description Validate that mailbox is able to recover mails using recover delete items option
Test to be
Performed Log into Test User1 Exchange 2013 test mailbox via Outlook 2010 or Later
Highlight a message in inbox and press
<Shift>+<Delete> to permanently delete the message from inbox
Verify message is not gone to deleted items folder
Click on tools and click on recover deleted items
Verify the message deleted above step is in dumpster
Right Click on message and click on recover
Verify the message is recovered to inbox
Expected Result The message should be recovered to inbox of the user Actual Result
Notes
3.6.13 Mail Tips
Item Description
Test Reference ST.36.
Test Location CUSTOMER Staging Environment
Test Description Validate that user is seeing mail tips while composing emails Test to be
Performed Log into a Test User1 Exchange 2013 test mailbox via Outlook 2010 or Later or later
Create a new mail items and in TO filed type one internal user “User2” and an external user [email protected]
Check on top of the email item whether user is seeing any mail tips
Expected Result User should be seeing a mail tip about external user
Actual Result
Notes For my Hotmail account, I saw “The following message that the recipient is outside your organization”.
3.6.14 Mailbox Delegation
Item Description
Test Reference ST.37.
Test Location CUSTOMER Staging Environment Test Description Validate the delegate settings are working Test to be
Performed Create Two mailbox in Exchange 2013 as TestUser31 and TestUser32
Login to desktop / laptop with the newly created mailbox account
Open outlook and validate the profile is created automatically
From outlook create delegation and assign Send AS delegation to another mailbox on Exchange 2013 Secretary
Login to Testuser32 mailbox from outlook
Check whether secretary is able to send as on behalf of manager
Validate the delegation is working as expected
Expected Result Delegated User TestUser32 should be able to send emails on behalf of manager
Actual Result
Notes Mailbox has delegated Send AS permissions and view all object permissions to secretary
3.6.15 Mailbox Signature
Item Description
Test Reference ST.38.
Test Location CUSTOMER Staging Environment
Test Description Validate the signature is working as expected Test to be
Performed Open a mailbox and create a signature using Outlook 2010 or Later
Compose a new mail and check the signature is added to new mail
Expected Result Signature is an outlook property. This test to check user scenario
Actual Result
Notes Mailbox must have a signature configured
3.7 O W A F u n c t i o n a l i t y T e s t i n g
3.7.1 OWA Maximum Message Size
Item Description
Test Reference ST.39.
Test Location CUSTOMER Staging Environment
Test Description Validate that the OWA maximum message compose size
cannot be exceeded by users Test to be
Performed Log into OWA using one of test user 31 accounts
Attempt to compose a new message to the other test user 32 test user account and include an attachment greater than 25MB in size
Expected Result The system should prevent composition and sending of the message based on it exceeding the 20MB OWA maximum message compose size
Actual Result Notes
3.7.2 OWA Web Ready Document Viewing
Item Description
Test Reference ST.40.
Test Location CUSTOMER Staging Environment
Test Description Validate that OWA web-ready document viewing is functioning correctly
Test to be
Performed Log into a test user 31 Exchange 2013 test mailbox via OWA
Compose a new message to the other test user 32 Exchange 2013 test user
Attach any standard Word .DOC file
Send the message to the other test user 32 Exchange 2013 user
Log into the test user 32 user mailbox
Open the message and hover the mouse cursor over the attachment
select the [Preview] option that appears below the attached Word document
Expected Result The Word document should be rendered within OWA rather than requiring it to be opened within Word itself
Actual Result Notes
3.7.3 OWA Out Of Office
Item Description
Test Reference ST.41.
Test Location CUSTOMER Staging Environment
Test Description Validate OWA clients can access the Out of Office feature
Test to be
Performed Login to one of the test user 32 Exchange 2013 test mailbox using OWA
In the main OWA window, click Options then Set Automatic Replies
On the Automatic Replies tab, configure the Out of Office as required
Send a mail to Test User 32 from any other mailbox internal and external
Both external and internal users should see an out of office message
Expected Result The Automatic Replies screen should be displayed correctly and allow the Out of Office reply to be set
Actual Result Notes
3.7.4 OWA Free/Bus Availability
Item Description
Test Reference ST.42.
Test Location CUSTOMER Staging Environment
Test Description Validate OWA clients can check the availability of another user Test to be
Performed Login to Test User3 1 mailbox using OWA
Create a new meeting request and add User32 in to field
Click on scheduling assistant and verify the availability information of User1 and User2
Expected Result Meeting availability data should be displayed for both users Actual Result
Notes
3.7.5 OWA Meeting Booking
Item Description
Test Reference ST.43.
Test Location CUSTOMER Staging Environment
Test Description Validate that both internal and external OWA clients can successfully book a meeting with another user
Test to be
Performed Login to Test User 31 mailbox using OWA
Create a new meeting request and add User32 in to field
Click on scheduling assistant and verify the availability information of User1 and User2
Choose the time of meeting and click on send
Login to User32 mailbox using OWA and accept the meeting and send the response to organizer (user31)
Check the mailbox of User31 to see response email
Check the calendar and verify the meeting appears in the calendar of both user31 and user32
Expected Result The meetings should be accepted and appear in both user’s calendars
Actual Result Notes
3.7.6 Meeting Update from OWA
Item Description
Test Reference ST.44.
Test Location CUSTOMER Staging Environment
Test Description Validate that both internal and external OWA clients can send a meeting udpates
Test to be
Performed Login to Test User 31 mailbox using OWA
Go to calendar and open the meeting that was created in the test case Error: Reference source not found
Change the date and time of the meeting and click on send update
Login to User32 mailbox using OWA and open the meeting update item
Click on accept the meeting update
Go to calendar and verify the meeting is updated with new date and time
Expected Result After accepting the updated meeting request, the calendar should be updated with new date and time
Actual Result Notes
3.7.7 OWA Meeting Cancellation
Item Description
Test Reference ST.45.
Test Location CUSTOMER Staging Environment
Test Description Validate that both internal and external OWA clients can send a meeting udpates
Test to be
Performed Login to Test User 31 mailbox using OWA
Go to calendar and open the meeting that was created in the test case Error: Reference source not found
Click on cancel meeting and click on send
Login to User32 mailbox using OWA and open the meeting cancellation and click on remove from calendar
Go to calendar and verify meeting is removed from the
calendar
Expected Result After accepting the meeting cancellation request, the meeting should be removed from calendar
Actual Result Notes
3.7.8 OWA Address List
Item Description
Test Reference ST.46.
Test Location CUSTOMER Staging Environment
Test Description Validate Users are able to view address list in OWA Test to be
Performed Login to Test User 31 mailbox using OWA
Compose a new mail and click on TO field
By default Default Global Address List will appear
Verify all the exchange recipients appear in the list Expected Result User should see the Global Address List and all recipients in
the list Actual Result
Notes
3.8 M a i l R o u t i n g
3.8.1 Mail routing between Exchange 2013 Mailboxes within the Organization
Item Description
Test Reference ST.47.
Test Location CUSTOMER Staging Environment
Test Description Validate that Users are able to send and receive emails while using Outlook
Test to be
Performed Login to Test User 31 mailbox using Outlook 2010 or Later
Compose a new mail and add User32 in to field
Type subject as “Test @ 10:30:00 06062013”
Type some text in message body
Send the message
Open User32 mailbox in Outlook 2010 or Later
View the message and reply back to same message with delivery receipt and read receipt
Go back to User31 mailbox and see the reply from User32
Verify User32 receives the delivery and read receipt from User31
Expected Result Both users should be receiving emails from each other Actual Result
Notes
3.8.2 Mail routing between Exchange 2007 and Exchange 2013 Mailboxes within the
Organization
Item Description
Test Reference ST.48.
Test Location CUSTOMER Staging Environment
Test Description Validate that Users are able to send and receive emails while using Outlook
Test to be
Performed Login to Exchange 20013 user Test User 31 mailbox using Outlook 2010 or Later
Compose a new mail and add c-sbarsoum-stg in to field
Type subject as “Test @ 10:30:00 06062013”
Type some text in message body
Send the message
Open User32 mailbox in Outlook 2010 or Later
View the message and reply back to same message with delivery receipt and read receipt
Go back to User31 mailbox and see the reply from User32
Verify User32 receives the delivery and read receipt from User31
Expected Result Both users should be receiving emails from each other Actual Result
Notes
3.8.3 Mail Routing outgoing between Exchange 2013 mailboxes and Internet Mailboxes
Item Description
Test Reference ST.49.
Test Location CUSTOMER Staging Environment
Test Description Validate that users are able to send mails out to internet recipients
Test to be
Performed Login to Test User 32 mailbox using Outlook 2010 or Later
Compose a new mail and add an external email address in to field
Type subject as “Test @ 10:30:00 06062013”
Type some text in message body
Send the message
Check the queue at transport server
Open the recipient mailbox and verify the message is
received by the recipient
Reply back to the message and verify the user gets the mail from internet mailbox in the outlook
Expected Result Internet recipient should receive the mails from internal mailboxes
Actual Result Notes