Client Workstation Set-Up
Note: The Voice Print Client software will not run on Windows 95 Version A.
Important: This procedure contains information about modifying the registry. Before you modify the
registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, visit
http://support.microsoft.com/ and search for the appropriate Microsoft Knowledge Base Article for your operating system.
Windows 98/NT/2K/XP/2003 Client Workstation – Client Security Privileges
After installing the Activ! Voice Client, you will have to change Security Privileges to allow all users access to the Client software.
1. Start > Run > Regedt32
2. Click on the HKEY_LOCAL_MACHINE window. 3. Highlight the following Key Folders
HKEY_LOCAL_MACHINE/Software/TCG Telecommunications HKEY_LOCAL_MACHINE/Software/Voice Print International, Inc
Note: There may be more than one Voice Print International, Inc key.
4. Then click on Security or Permissions from the top Menu bar and allow all Users Full Control. 5. Exit the Registry.
6. In Windows Explorer, go to the Program Folder for the Voice Print Client and grant all Users Access
Rights to the Program Folder.
Note: By default this is “C:\Program Files\VPI\Voiceprint Playback Client”.
7. Restart the computer.
After rebooting you will need to login “locally” as the local Administrator with a login ID of “0” and a password of “vpadmin” to connect to the Activ! Voice Server (covered next).
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Client Setup Tab > Servers Tab > Voice Print Servers List Tab
Before you can connect to Activ! Voice you will need to setup a connection to the Activ! Voice
Server and the Activ! View Screen Capture Server if have purchased Activ! View.
Initially the Voice Print Server List will be empty. To add a Server, select the Add VP Server button.
Enter the following information accordingly:
ID: Enter the ID number of the Voice Print Server. The first
server should have an ID of 1 with subsequent servers following in sequential order (i.e., 2, 3 etc.).
VP Machine Name: This is the network machine name used to identify the Voice Print Server.
Friendly Name: This is the selectable name viewed from the “Connect to” display box when logging in.
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Screen DB Location: Not available on all systems, this is the host name and location of the Activ! View screen database.
Network Archive Storage Path (UNC): Not available on all systems, this path must point to the network’s mass storage device
(i.e., \\servername\sharename).
Archive Manager: Not available on all systems, this is the host name or IP address of the Activ! View Archive Manager.
Select the Test Button to verify the connection to the server is valid. If you receive a
Connections OK reply then you can select the Add button to add the server. Repeat the process to add
additional servers and use the Modify Server button to change any settings to existing Severs. To delete a Server, highlight the Server(s) and select the Delete VP Server button.
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Client Setup Tab > Servers Tab > Server Groups Tab
When you have more than one server you can add them to Groups to facilitate easy access to all Activ! Voice Servers with one login session.
Note: When using Groups to login you can use the Allow Group Logins Only checkbox on the
Voice Print Server List tab. To revert back to logging by Server you will need to uncheck
this box.
49 Initially the Groups List will be empty. To add a Group, select the Add Group button.
Enter the following information accordingly:
Enter a Group Name, and from the list of Available Servers, highlight which servers to add then select the Single Add button > or use the Add All button >> to add all Servers. Removing Servers from the Group is done the same way. Repeat the process to add additional Groups and use the Modify Group button to change any settings to existing Groups.
To delete a Group, highlight the Group(s) and select the Delete Group button.
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Client Setup Tab > General Tab
The Administrator needs to log in with login ID of “0” and a password of “vpadmin” to access this screen. A Voice Print Technician normally uses it at the time of setup. However, should you ever choose to add more servers, you will need to know how to login and access this screen.
Enter the following information accordingly:
Local Admin Password If you would like to change the local Administrator password enter it here (passwords are case sensitive).
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Auto Agent Logout Setting range is from 5 to 60 minutes (the default is 30 minutes). Check the checkbox to invoke. This feature will free up a concur rent license when the user does not log out.
Local Phone Number/EXT Type a phone number or extension for Remote Playback and or
Remote Live Monitoring or check the “Prompt for Playback Number”.
Note: The “Prompt for Playback Number” selection may be a
security risk! Check Company Policy before using. See the Client User guide for use of this feature.
Archive Device Type Select the type of Archive device for the locally installed archive playback device. See the Client User guide for use of this feature.
Public Safety Max Search Range This selection will change the Search and Playback screen to
search only for calls in minutes from 1 to 1440 (24 hours). See the Client User Guide for use of this feature.
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Event Log The Event Log is useful for auditing Client Activity. Selections include Login/Logout, Search Activity, Archive Events, and Channel Activity.
Trace Events will keep a detailed log of all events during the use of the Client. This feature should only be used occasionally (i.e., troubleshooting a problem) because the log file may use an ample amount of disk space if invoked for too long. The Event Log file is located in the Client installation directory.
Disable User Password Change This feature prevents an Agent from changing their password.
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Sharing the Voice Print Server Archive Device to Play Archive Media from the Client
You can share the DVD-RAM Archive drive from the Activ! Voice Server to playback archive media from the Client.
1. Create a hidden read only share for the DVD-RAM drive on the Activ! Voice server.
2. Configure the Client to use a network mass storage archive device (login to the Client with an ID of
“0” and a password of “vpadmin” and go to Client Setup Tab > Voice Print Servers List > Modify Server.
3. Change the Server Connection on the Client to have a UNC Archive path of “\\servername\e$” (where computername equals the Server Name) then logout.
4. Login into the Client as an Administrator and go to the Archive Devices Tab, and you will see the Archive Device from the Activ! Voice Server.
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