Before creating a new Service Manager CI type, you should determine if there are any existing CI types in your Service Manager system that provide the CI attributes you want. In most cases, you can reuse the existing CI types for the integration.
The integration does not require any special steps to add a CI type to Service Manager. You can use the standard CI type creation procedures to add a CI type. For more information on CI type creation, see the HP Service Manager online help.
To add a new CI type in Service Manager:
1. Create a table for storing the specific attributes of this new CI type. 2. Create a join definition to join the device table.
3. Create an erddef definition that defines a relationship between the two tables. 4. Create a view form and a bulk update form for the new CI type.
5. Add the CI type.
The following steps illustrate how to create a new CI type calledRDBMS.
Note:This example is provided only as an illustration of the steps. The best practice is to reuse the existing Service Manager CI typeRunningSoftwareto map with UCMDB CI typeSM RDBMS.
To create a table in Service Manager:
1. Log in to Service Manager as a system administrator. 2. Navigate toTailoring>Database Dictionary.
3. In File Name, type the table name you want to add. For example,rdbms.
4. Click theNewbutton . 5. Click theFieldstab.
7. In Name, type a field name you want to add. For example,logical.name, which is mandatory for
joining thedevicetable.
Caution:The name cannot include any of the following characters:' / \ [ ] : | < > + = ; , ? *.
8. In Type, select a type from the list. For example, selectcharacter.
9. Click theAdd Fieldbutton to save the attribute.
10. Repeat step 7 to step 9 for each attribute you wish to add. For example,dbinstanceandport.
11. Click theKeystab.
12. Place the cursor on the first line of the structure, and click theNew Field/Keybutton. The Add Key window opens.
13. In Type, selectuniquefrom the list.
14. In Fields list, type the name of a field that you want to use as the unique key. For example,
logical.name.
15. ClickAdd Keybutton to save the key.
16. Click theOKbutton to save attribute changes to the table. To create a join definition in Service Manager:
1. Log in to Service Manager as a system administrator. 2. Navigate toTailoring>Database Manager.
3. In Table, type the table name joindefs.
4. Click theSearchbutton .
5. In Join Table Name, type a name for the join definition. For example,joinRDBMS.
6. In File Names, select the names of the tables to join. For example,deviceandrdbms. 7. ClickAddto save the join definition.
1. Log in to Service Manager as a system administrator. 2. Navigate toTailoring>Database Manager.
3. In Table, type the table nameerddef.
4. Click theSearchbutton .
5. In First Filename, type the name of the first table of the join definition. For example,device.
6. In Second Filename, type the name of the second table of the join definition. For example,rdbms.
7. In Relationship type, select a value from the list. For example,One to One.
8. In Field Names from First Filename, add the unique field name of first table. For example,
logical.name.
9. In Field Names from Second Filename, add the unique field name of the second table. For example,
logical.name.
10. Click theAddbutton to save the ERD definition.
To create forms for view and bulk update in Service Manager:
Create a view form namedconfigurationItemRDBMS, and a bulk update form named
device.rdbms.bulkupdate.
You can create them in Forms Designer based on existing view forms and bulk update forms. To view the form names of an existing CI type in Service Manager, clickConfiguration Management>Resources
>Device Types>Search, and then open the CI type record.
To access Forms Designer in Service Manager, typefdin the command line or go toTailoring>Forms
Designer.
For more information about creating forms in Service Manager, see the Service Manager online help and theTailoring Best Practices Guide.
To add a CI type to Service Manager:
1. Log in to Service Manager as a system administrator.
2. Navigate toConfiguration Management>Administration>Add New Device Type, and clickNext. 3. In Device Type Name, type a descriptive name for the new CI type. For example,RDBMS.
5. ClickNext.
6. In View Form, type the name of the view form you created for the new CI type. For example,
configurationItemRDBMS.
7. In Bulk Update Form, type the name of the bulk update form you created for the new CI type. For example,device.rdbms.bulkupdate.
8. ClickNext.
9. In Attribute File, select the table you created for the CI type. For example,rdbms. 10. ClickNext.
11. ClickNextto keep the default setting for Fields Specific to the Attribute File.
12. In Join Def Record, select the join definition you created for this CI type. For example,joinRDBMS. 13. ClickNext.
14. In Subtypes, add necessary subtypes for the CI type. For example,OracleandSQL Server.
15. ClickNext.
16. Check theActivate Device Typecheck box. 17. ClickNextto save the new CI type.