Avaya IP Office Plug-in for Microsoft® Outlook®
4. You can add a contact from the System directory to the Personal directory
5. If the contact directory is updated on the one-X Portal for IP Office, then you can synchronize and update the Avaya IP Office Plug-in contact list.
6. You can view the contact information when you select or read an email. The contact information is highlighted in the directory.
7. You can view the presence of the contacts, in the Avaya IP Office Plug-in.
12.8.3 Outlook contact synchronization
You can upload the contacts from Microsoft® Outlook® to the one-X Portal for IP Office contact directory. The system lists the contacts in the Directory gadget > Personal > Outlook group .
The mapping table list the fields in outlook contact and their corresponding fields in one-X Portal for IP Office contact details.
Outlook one-X Portal for IP Office
Full Name Name
E-mail Work email
E-mail 2 Personal email
E-mail 3 Other email
Business phone number Work phone Home phone number Other phone
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Outlook one-X Portal for IP Office
Mobile phone number Mobile phone
To upload the contacts from Microsoft® Outlook® to the one-X Portal for IP Office:
1. In the top right corner of the Avaya IP Office Plug-in window, right-click Options.
2. Click Upload Outlook Contacts. The system displays a message that reads: Outlook contacts uploaded to one-X Portal.
3. Click OK.
one-X Portal for IP Office creates, synchronizes and uploads the contacts from Microsoft® Outlook® in the Outlook group.
Note: The Avaya IP Office Plug-in does not initiate contact synchronization automatically when you add, delete or modify a contact in Microsoft® Outlook®.
12.8.4 Presence information
You can get the presence information from the one-X Portal for IP Office server. The presence information is displayed in the context of the contacts in the directory. You can also view the telephony presence of users in the directory. You can set the presence status from the one-X Portal for IP Office server.
User Presence
Avaya IP Office Plug-in for Microsoft® Outlook® : Avaya IP Office Plug-in additional features The user presence indicates your current presence in the one-X Portal for IP Office interface. This presence is visible to you on the one-X Portal for IP Office interface. The presence changes as you use your phone, log in or out. The icons are similar to those shown in the directory gadget for other users.
Presence Icon
Description
This icon shows that you are available on the desk phone as well as for chat.
This icon shows that you are available on the desk phone but not available for chat. While in this state, you cannot be instant messaged by other one-X Portal for IP Office users.
This icon shows that you are logged out from the desk phone, but logged into the IM.
Telephony Presence
The telephony presence is associated with an extension on the IP Office.
Presence Icon
Presence Status
Description
Available The status indicates that you are available and can be called.
Busy The status indicates that you have a call in progress.
Do Not Disturb
The status indicates that you have enabled Do No Disturb on the phone system. Calls to you are redirected to voicemail if available. Otherwise, the callers receive a busy tone. The exception is calls from numbers that you have added to your list of Do Not Disturb Exceptions
. Logged
Out
The status indicates that you have not logged into the extension on the phone system. Calls to you are redirected to voicemail if available. Otherwise, the callers receive a busy tone. You cannot make calls. However you can still use one-X Portal for IP Office to alter your configuration settings.
Ringing This status indicates that the phone is ringing and you have an incoming call.
Unknown This status indicates that your presence on the phone system is unknown. The presence cannot be determined as the phone number is not an extension on the IP Office.
XMPP Presence
The XMPP presence indicates the status of an entry in the directory.
Presence
The status indicates that you are logged into the IM server and available for chat.
Do not disturb
The status indicates that you have enabled Do No Disturb on the IM.
Offline The status indicates that you have not logged into the server. You want to continue using the one-X Portal for IP Office. If you choose to enable Offline, then other one-X Portal for IP Office users will not be able to send you instant messages using the one-X Portal for IP Office.
Away The status indicates that you are logged in to the IM but currently away from your desk.
Unknown This status indicates that your presence on the IM is unknown.
12.8.5 Voice mail options
Avaya IP Office Plug-in voice messages functionality:
1. You receive a list of all voice messages.
2. You have the option to listen, delete, pause, forward, and rewind voice messages.
3. You can sort the voice messages in ascending or descending order by clicking the header of the each column.
For example, you can arrange the voice messages according to the state, name, time or duration.
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4. You can initiate a call by clicking on the name of the contact who left you a voice message.