If you’ve created an attribute group like ‘Colour’, you will need to show your customer what different colours are available (e.g. attributes like ‘red’, ‘blue’ and ‘green’).
To do this, click on ‘Edit my shop’ in the main menu, followed by the
‘Products’ beneath it. Then, click on ‘Edit’ next to the product you want to add an attribute to. Click the ‘Attributes’ tab at the top of the page and in the ‘Add an attribute group to this product’ column, fill in the following:
Select attribute group: Select the attribute group (e.g. Colour) that you want to add to the product from the drop-down list (see page 55 to learn how to add an attribute group).
Text prompt: Enter any text that you’d like your customer to see – for example, ‘What colour do you want this product in?’
Display as: Select how you’d like to display the different attributes available to your customers. Choose from the following:
Dropdown list: This type of list is suitable for when you have more than one attribute available and want to limit the customer to one choice only.
Radio list: This list of buttons is also suitable for when you have more than one attribute available and want to limit
your customers to one choice only.
Checkboxes: These tick boxes are suitable for when you have more than one attribute available and want to allow customers to select more than one of them.
Once you’ve selected the above, click on the ‘Add attribute group to product’ button. You will now see the attribute group appear in the
‘Product attributes’ list. To add your different attributes (e.g. ‘red’, ‘blue’, ‘green’) click on the ‘Add/edit attributes’ button. A new screen will appear. In the ‘Add an attribute’ column, you’ll see the following:
Attribute name: Enter the name of your attribute (i.e ‘red’).
Extra cost: If you want to charge an extra price for this attribute, enter it here; otherwise, leave it at 0.00.
Weight adjust: If the attribute adds weight to the original product, it will affect the shipping cost – for example, if you sell a pendant and the attribute is an extra necklace chain, this chain will add additional weight. If you want the shipping costs to automatically adjust to take account of this extra weight when this attribute is selected, enter the weight of the attribute here. If not, leave it at 0.00.
Pre-selected: Tick this box if you want the attribute to be automatically pre-selected on the product page.
When you’re happy, select ‘Add attribute’. It will then appear in your product attributes list. Repeat this process as many times as necessary. If you ever want to edit an attribute, e.g. if you now stock purple rather than green t-shirts, click on ‘Edit my shop’ in the main menu, followed by ‘Products’ underneath it. Next, click on ‘Edit’ next to the appropriate product and click on the ‘Attributes’ tab followed by the ‘Add/edit attributes’ button.
Orders
When you need to see who’s made a purchase on your shop, click on ‘Edit my shop’ in the main menu, followed by ‘Orders’ underneath it. If you have any orders, you should see the following:
Ref: This is the unique reference number that is automatically generated when an order is shipped.
Total: The total value of the order.
Customer email: So you can easily contact your customer if you need to.
Date: The date that the order was placed on.
Order status: The order can be either ‘pending’, ‘processed’ or ‘cancelled’. ‘Pending’ means that payment is still due, while ‘processed’ means that payment has been received and delivery is in progress. When delivery is completed and you’ve added this information into the system, the order will show as ‘complete’.
Payment status: If your order is still pending, next to ‘Payment status’, you will see a ‘Set to paid’ button. You can change the status of this button to ‘paid’ manually once the order has been paid for. Then, the button will appear as ‘Refund (Offline)’. Should you need to refund your customer, click on this and the product status will change to ‘Refunded’.
Shipping status: This column shows what stage of delivery the product is at. It will either show as ‘delivered’, which means that the customer has received it, ‘shipped’, which means that it has been handed over to the postal services, or ‘not yet
shipped’, which means that the order has not yet been sent out for delivery.
Finally, if you click ‘View’ then you can call up all the information about each order, as well as print a packaging slip and an invoice for the purchase. You’ll also see a column called ‘Order status’, where you can do the following manually:
Cancel any orders Issue refunds
Save a tracking number if the order is being sent out by special delivery
Confirm that the order has been shipped Confirm when the order has been delivered to.
To make it easier for you to find specific orders, you’ll see a box in which you can enter the reference number of the order and then go straight to it.
You can also search through your orders by date, customer email address, shipping status and much more, making it as easy as possible for you to track down specific orders.