Analysis of data for improvement (4.5.1 ISO 14001)

Relevant data is gathered and analyzed to determine the suitability and effectiveness of the GMS and to evaluate where continuous improvements are needed. Data reviewed includes but is not limited to:

 customer satisfaction;

 conformance to product, service, or solution requirements;

 characteristics and trends of processes, products and environment including opportunities for preventive action;

 suppliers; and

 quality and environmental objectives/targets.

Actions are taken when results show that progress is not being made toward achievement of objectives.

8.5 Improvement (4.2 ISO 14001)

8.5.1 Continuous Quality & Environmental Improvement (4.3.4 ISO 14001)

The organization utilizes process improvement methodologies including those defined by Six Sigma Plus and HOS to continuously improve the effectiveness of the GMS.

Continuous improvement is supported through the following elements:

 quality & environmental policies;

 quality & environmental objectives;

 audit results;

 analysis of data;

 corrective and preventive action;

 management review;

 Define Measure Analyze Improve Control (DMAIC) cycle used by Six Sigma projects, and

 GEMBA Walks by management (in sites with HOS implemented).

The improvement of manufacturing processes focuses on the reduction of variation and it subsequent control.

NOTE: The process of continual improvement need not take place in all areas of activities, products and services simultaneously; business units and sites may prioritize continual improvement efforts based on their specific quality and business objectives.

8.5.2 Corrective Action (4.5.3 ISO 14001)

The organization establishes and maintains problem solving procedures for eliminating the cause of nonconformities identified against their products, processes and environment to prevent reoccurrence. Reference QSGP 08.05.02, Global Corrective Action Procedures unless there is agreement with the customer to utilize another defined process. Procedures for the corrective action process will cover:

 reviewing nonconformities (including customer complaints);

 determining the causes of nonconformity (if root cause is identified as the responsibility of a supplier, requirements for corrective action are flowed down to the supplier);

 evaluating the need for actions to ensure that nonconformities do not recur;

 determining and implementing the action needed includes mistake-proofing;

 recording results of action taken including those on similar products and processes; and

 reviewing corrective actions taken (if actions are not timely or effective, additional actions are specified).

Customer’s rejected parts are analyzed in a timely manner and corrective action taken to prevent reoccurrence.

8.5.3 Preventive Action

The organization establishes and maintains procedures (Reference QSGP 08.05.03, Global Preventive Action Procedures) for eliminating the cause of potential nonconformities identified against their products, processes and environment in order to prevent occurrence. Procedures for the Preventive Action process will cover:

 determining potential nonconformities and their causes;

 evaluating the need for action to prevent occurrence of non conformities;

QSGP 08.05.02 Corrective Action Procedure

 determining and implementing action needed;

 recording results of action taken; and

 reviewing preventive action taken.

QSGP 08.05.03 Preventative Action Procedure

Appendix A - Definitions

Audit:

Systematic, independent process for obtaining evidence and evaluating it objectively to determine the extent to which certain criteria are fulfilled (Internal Audits QSGP 8.2.2.a).

Continual improvement:

Includes improvement of the GMS framework and business and product, service, or solution performance. NOTE: The process of continual improvement need not take place in all areas of activities, products and services simultaneously; business units and sites may prioritize continual improvement efforts based on their specific quality and business objectives.

Corrective Action:

An action taken to eliminate the cause of an existing detected nonconformity or other undesirable situation; action taken to prevent recurrence. These actions may include but are not limited to:

(1) root cause analysis; (2) changes to processes; 3) changes to procedures; (4) changes to requirements; and (5) changes to monitoring and measurement programs.

Critical items (AS9100C terminology):

Those items (e.g., functions, parts, software, characteristics, processes) having significant effect on the product realization and use of the product; including safety, performance, form, fit, function, producibility, service life, etc.; that require specific actions to ensure they are adequately managed. Examples of critical items include safety critical items, fracture critical items, mission critical items, key characteristics, etc.

Customer

The term customer is used in this document to describe both external customers and regulatory agencies.

Document:

Information and its support medium; may include but is not limited to electronic, photographic, drawn, written or printed material

Functional organizations:

Organization performing specific tasks or functions, for example: legal or procurement.

Global Management System (GMS):

The Honeywell Quality & Environmental Management System put in place to provide direction and support to the business processes which includes organizational structure, planning activities, responsibilities, practices, procedures, processes and resources for developing, implementing, achieving, reviewing and maintaining the Quality & Environmental Policy.

Key Characteristics:

An attribute or feature whose variation has a significant effect on product fit, form, function, performance, service life or producibility, that requires specific actions for the purpose of controlling variation.

Procedure:

A specified way to carry out an activity or a process; a series of activities that define a particular task, which may include, but is not limited to, instructions, checklists, and flowcharts.

Procurement:

Purchasing function.

Product:

Result of a process, services and items developed, manufactured, assembled, provided or sold by the organization. Products: components, assemblies, parts, software, support, education, management; includes products, services, intellectual property and solutions.

Quality & Environmental Policies:

A statement by the organization, which provides a framework for setting quality &

environmental objectives and targets.

Record:

Document stating results achieved or providing evidence of activities performed; evidence that an event or activity occurred including, but not limited to, written evidence in the form of hard copy or soft copy memoranda, checklists, meeting minutes or notes, presentations, budgets, and capital and/or expense plans.

Risk (AS9100C terminology):

An undesirable situation or circumstance that has both a likelihood of occurring and a potentially negative consequence.

Services:

see product

Special Requirements (AS9100C terminology):

Those requirements identified by the customer, or determined by the organization, which have high risks to being achieved, thus requiring their inclusion in the risk management process.

Factors used in the determination of special requirements include product or process complexity, past experience and product or process maturity. Examples of special requirements include performance requirements imposed by the customer that are at the limit of the industry’s capability, or requirements determined by the organization to be at the limit of its technical or process capabilities. KPP’s or KPC’s should be used per Honeywell definitions. Ref QFDs/FMEAs as well.

Shall:

"must" or "is required."

Should:

"suggested" or "recommended"

Site:

Any Honeywell site, including but not limited to, manufacturing, development, research, distribution, marketing sites, and field and service centers. Included in the site scope are the functions located within the site (or rooftop) regardless of the reporting structure.

Top Management:

The highest level of management with direct responsibility for an enterprise, site, function, or product. Where the term top management is applicable it should be defined.

End of Document