Description
An Announcement Mailbox plays a recorded announcement to Automated Attendant callers without providing dialing options. The Announcement Mailbox is typically set up to provide information to callers and then route back to the Automated Attendant.
See the following example:
The Automated Attendant instructs the caller to dial a digit for company directions.
Record this in the Instruction Menu message for the active Call Routing Mailbox.
See Instruction Menu on page 2-203 for more information.
Set the dialing options in the Dial Action Table associated with the active Call Routing Mailbox. See Dial Action Table on page 2-89 for more information.
The caller dials the digit and listens to the recorded Announcement Mailbox message for directions.
After playing the directions, the caller routes back to the Automated Attendant for additional dialing options.
See the Hang Up and Next Call Routing Mailbox options in Programming below.
By default, there are 24 Announcement Mailboxes (Routing Mailboxes 9~32).
However, you can assign any of the 32 Routing Mailboxes as an Announcement Mailbox.
The Next Call Routing Mailbox Options
The following Mailbox Routing charts show how an Announcement Mailbox handles Automated Attendant calls.
The first chart explains what happens when the outside call is directly answered by the Announcement Mailbox. This happens when the Answer Table uses an Announcement Mailbox for routing instead of a Call Routing Mailbox.
The second chart explains what happens when the outside call is answered by a Call Routing Mailbox and then routed to the Announcement Mailbox. This can happen, for example, when a caller dials a digit to hear an announcement of company directions.
See Answer Table on page 2-27 for more set up information.
2 - 16 Features Direct Announcement Mailbox Routing
(If the outside caller routes directly to the Announcement Mailbox) 47-09-01 Next
o If the caller does not dial, after the announcement VM8000 InMail hangs up.
o If the caller dials a digit during the announcement, VM8000 InMail says “That is an invalid entry” and hangs up.
1-32 (valid Call Routing Mailbox)
o If the caller does not dial, after the announcement they route to the Next Call Routing Mailbox.
o If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
o If the caller doesn’t dial, after the announcement VM8000 InMail hangs up.
o If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
0 = Undefined x (x number of repeats)
0 = None 1 = Goodbye 2 = Silent
o If caller does not dial, they hear the announcement x number of times and then VM8000 InMail hangs up.
o If the caller dials a digit during the announcement, VM8000 InMail says “That is an invalid entry” and aborts the
announcement. The announcement repeats (if allowed by the Repeat Count) and then VM8000 InMail hangs up.
1-32 (valid Call Routing Mailbox)
o If caller does not dial, they hear the announcement x number of times and then route to the Next Call Routing Mailbox.
o If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
o If caller does not dial, they hear the announcement x number of times and then VM8000 InMail hangs up.
o If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
Routed Announcement Mailbox Routing
(If the outside caller routes to the Announcement Mailbox from a Call Routing Mailbox) 47-09-01 Next
o If the caller does not dial, after the announcement the caller goes back to the initial Call Routing Mailbox.
o If the caller dials a digit during the announcement, VM8000 InMail says “That is an invalid entry” and routes the caller goes back to the initial Call Routing Mailbox.
o If the caller does not dial, after the announcement VM8000 InMail hangs up.
o If the caller dials a digit during the announcement, VM8000 InMail says “That is an invalid entry” and hangs up.
1-32 (valid
o If the caller doesn’t dial, after the announcement they route to the Next Call Routing Mailbox.
o If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
o If the caller does not dial, after the announcement VM8000 InMail hangs up.
o If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
0 = Undefined x (x number of repeats)
0 = None 1 = Goodbye 2 = Silent
o If caller does not dial, they hear the announcement x number of times and then go back to the initial Call Routing Mailbox.
o If the caller dials a digit during the announcement, VM8000 InMail says “That is an invalid entry” and aborts the announcement. The announcement repeats (if allowed by the Repeat Count) and then VM8000 InMail routes back to the initial Call Routing Mailbox.
o If caller does not dial, they hear the announcement x number of times and then VM8000 InMail hangs up.
o If the caller dials a digit during the announcement, VM8000 InMail says “That is an invalid entry” and aborts the announcement. The announcement repeats (if allowed by the Repeat Count) and then VM8000 InMail hangs up.
1-32 (valid
o If caller does not dial, they hear the announcement x number of times and then route to the Next Call Routing Mailbox.
o If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
o If caller does not dial, they hear the announcement x number of times and then VM8000 InMail hangs up.
o If the caller dials a digit during the announcement, they route to the Next Call Routing Mailbox.
2 - 18 Features
Related Features
Automated Attendant
The Automated Attendant routes callers to an Announcement Mailbox.
Routing Mailbox
A Call Routing Mailbox (and the associated Dial Action Table) provides dialing options to Automated Attendant callers.
Next Call Routing Mailbox
The Next Call Routing mailbox provides additional routing options to Announcement Mailbox callers.
System Administrator
The System Administrator records the Announcement Mailbox message.
Programming
1. Set up the Announcement Mailbox:
47-07-02 Routing Mailbox Type (Mailbox Type)
Enter 2 to make the Routing Mailbox an Announcement Mailbox.
By default, Routing Mailboxes 1~8 are Call Routing Mailboxes (1) and Routing Mailboxes 9~32 are Announcement Mailboxes (2).
2. Record the Announcement Message:
See Operation on page 2-20.
By default, no message is recorded.
3. Hang up VM8000 InMail after playing the Announcement Mailbox message (without providing additional dialing options):
47-09-03 Hang Up After (HangUp)
Enter 1 (Goodbye) to have VM8000 InMail play Goodbye to caller and hang up after the announcement.
By default, this option is disabled (0).
hanging up):
47-09-03 Hang Up After (HangUp)
Enter 0 (None) to have VM8000 InMail hang up after the announcement.
By default, this option is disabled (0).
Review Next Call Routing Mailbox on page 2-275 to set up additional dialing options for Announcement Mailbox callers.
5. Repeat the Announcement Mailbox message while the caller listens:
47-09-02 Repeat Count
Enter the Repeat Count (0~10).
By default, this option is 0 (No Repeats).
6. Set the maximum length of the Announcement Mailbox message:
47-01-03 Subscriber Message Length (Subs Msg Length)
Enter the maximum length of the Announcement Mailbox message (1~4095 seconds).
By default, this interval is 120 seconds.
2 - 20 Features
Operation
Recording an Announcement Mailbox Message Log On to System Administrator’s mailbox.
SA (72)
Access System Administrator options.
[Not applicable]
A (2) Select Announcement Mailbox message.
[Annc]
Enter the Announcement Mailbox number.
L (5) Listen to current Announcement Mailbox message.
[Lstn]
# Exit listen mode.
R (7) Record a new Announcement Mailbox message.
[Rec]
Record message.
* Pause or restart recording.
[Resume]
[Pause]
D (3) Delete recording.
[Del]
# Exit recording mode.
[Done]
D (3) Delete the Announcement Mailbox message.
[Del]
# Go back to the System Administrator options.
[Exit]
# Go back to the System Administrator options.
[Exit]
0 Plays Help message.