Appendix 6: personas

Persona 1: main user

Patrick van Vliet is a 49-year old man with a moderate ID from Wolvega. He is receiving full-time care in a living group. His hobbies are swimming, cycling, and playing the WII in his living

room or games on the iPad in his room. He comes from a family of five, where he has one brother and one sister and both his parents. He goes to a community workshop five times a week, where he performs simple woodworking projects. At this workshop, he works on items which are sold in the shop next to the workshop in order to get funding.

Patrick lives with five other people, but whenever he is in his room, he still feels bored and doesn’t know what to do. He does not have access to the internet, because his parents think browsing the internet is too difficult and even dangerous to Patrick. He also often

experiences problems with being late at the workshop, because he misses the taxi. This results in Patrick feeling uncomfortable and fed up. He also has trouble with operating home

appliances like the dishwasher and the washing machine, because he can’t remember how to interact with it, so he often asks for help of a caretaker, even though they are not always able to help him straight away. If Patrick experiences a problem, but can’t talk about it immediately, he can’t write it down, which causes him to wait until he can contact one of the caretakers at home or his parents. Sometimes Patrick has trouble focusing on his activity because he is thinking about something else.

Persona 2: Main user

Ankie Groenevelt is a 24-year old women who suffers a mild ID in combination with mild autism. She lives in Utrecht by herself, where she has daily contact with her father and a caretaker who helps her with cooking and the household. She also goes to a school three

times a week, where she helps out at a kindergarten. She has a brother who visits her every month and her mother has passed away. During her free time, she likes to read, handcraft cards, play the piano and draw. In weekends she likes to go horseback riding and going for a coffee with her dad and her brother.

Even though she keeps a schedule, she experiences problems with unexpected events and keeping to her schedule. This results in her feeling unhappy and in need of contact with her father, who can calm her down. This is often not possible, because her father is busy with his work. If she encounters such a problem, she often writes it down so she can deal with it later.

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Persona 3: caretaker

Hendrik Dokter is the 71-year-old father from Emmen. He is married to Marianne Dokter-Vijers and together they have three children: Lars, Paul, and Hanna. He is a retired plumber and has worked for 54 years. Nowadays he spends his day visiting friends and taking care of his grandchildren together with his wife. His hobbies are playing poker and billiards at the local club and going to the forest with their dog, Charly.

His son, Lars, is 44 years old and suffers a mild ID. He is in contact with him four times a week where they talk about events and practical things. Hendrik also organizes Lars’ activities and financials. In order to do this, he visits him every week to make a budget and talk about the schedule. He does this, so that he can provide the best care possible to his son. In order to do this, he is always focused on the newest developments in care for people with an ID and making sure he has all information about the services he and his son need. Because Hendrik is away from home or busy with his grandchildren often, he often experiences the feeling that he doesn’t know what Lars is doing or whether Lars needs his help. This makes him uncomfortable and he is not too keen on being away for longer periods of time.

Persona 4: caretaker

Henriette de Vries-van der Velden is a caretaker at a community workshop for people with ID. She lives and works in Goes and is 37 years old. She has been a caretaker at her workshop for 10 years and has been working in this field with a lot of enthusiasm. She is married to Guus de Vries and together they have a 7 and a 5-year-old daughter.

She spends two nights a week singing in a choir and she enjoys watching Netflix with her husband. Since her youngest daughter is going to school, she is able to work at the workshop 3 days a week, while a friend of hers watches her children when she works.

Her favorite activities at the workshop are helping her clients making items that are sold and guiding the clients in selling these items. She dislikes bringing bad news to her clients or having arguments with them. She often experiences trouble with making sure all of her clients receive the care they need, because she and her colleagues are often not on the work floor while they are working on administrative tasks or are busy solving a problem with a client.

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