CCG Feasibility Report Delivered City Chooses to Proceed
Staff Recommendations Educate Council
Council Vote
Negotiations with CATV Partner
Determine price for Network Access Negotiate Partnership Agreement
Bond Financing
Choose Bond Advisor Choose Bond Seller Choose Bond Attorney
Referendum of using General Obligation Bond Prepare POS
Get Rating if Needed Sell Bonds
Organizational Readiness
Create Enterprise Fund Create Org Chart Create Budget Create Logo
Human Resources Readiness
Complete Job Descriptions Determine Salaries
Determine Benefits Hire General Manager
Job Description Salary Advertise Procurement Readiness Equipment to Buy Vehicles Computers Data Routers Furniture Office Equipment Test Equipment Software Provide Specs
Prepare RFP / Competitive bid ad Appropriate Purchase Equipment
Contract Readiness
Interconnection Agreement
Get CenturyLink Account Rep
Execute New Interconnection Agreement
File Interconnection Agreement with State Commission NPAC Agreement
Operator Services/Directory Assistance Long Distance Agreement
CALEA Readiness
Network Neutrality Compliance SS7/LIDB/CNAM Agreements RAO/CMDS Hosting
Internet Transport Agreement Terminating Traffic Agreement
Headend Building
Determine Location
Buy, Build or Upgrade Existing Space Hire Architect
Design Building
Determine Power Requirements Determine Grounding
Determine parking
Determine Office Space Needs Determine Warehousing Needs Issue RFP for Contractor
Choose Contractor Prepare Building Site
Site Work-Clearing, Earthwork, Drainage Concrete Work (Foundation)
Mechanical (Waste Water Connection-Plumbing) Electrical (Commercial Power)
Fiber Entrance Roads
Security Parking
Trees and Shrubs Build Building
Inspections
Industry Code Administration Readiness
Select AOCN Obtain OCN(s)
Obtain ECC
Obtain Non-host RAO
Obtain Switch and POI CLLIs Establish CLLI's in CLONES Establish CLLI in BIRRDS File Initial NRUF
Request NXX Code to Establish LRN for Switch NXX Codes Established in BIRRDS
LRN Establish in BIRRDS
Determine Number Assignment Policy
Tariff Readiness
Create Local Tariff Create State Toll Tariff Create State Access Tariff Create International Tariff Create Interstate Access Tariff Create Interstate Toll Tariff
Business Office Readiness
Determine Location Build, Buy or Lease space Secure Space
Evaluate Phone System Remodel Space as needed
Walk In Center-Payments, Sales, Equipment Plan Customer Experience and Sales Optimization Location Plan-Central, Multiple, Kiosks
Settlement Readiness
Identify Annual Regulatory Fees At VA PUC
At FCC
Establish CenturyLink Reporting USF Settlement Process
Accounting Readiness
Establish Chart of Accounts Bond Accounting
Establish Revenue Accounting Procedures Define Managements Report Requirements Create Management Reports
Asset Accounting Hire Auditor
Technical Workforce Readiness
Establish Job Descriptions Advertise for Jobs
Hire Supervisor
Hire Internal Technicians Hire Installers
Hire Help Desk technicians Training
Voice Switch Readiness
RFP for Switch Vendor Choose vendor
Interconnection Agreement SS7 Trunks
Trunks to CenturyLink Collocation at CenturyLink? Local Interconnection Trunks 911 Trunks
Long Distance Trunks
Establish Relationship with NENA
Establish 911 Relationship with Local PSAPs Determine Address Validation Process MSAG Validation
Integrate switch into OSS software Call Testing Plan
Integrate Long Distance
FTTH Equipment Readiness
Active or Passive Network? Establish Specs
Issue RFP for Equipment vendor Choose FTTH Vendor
Order Equipment Install Equipment Test Equipment
Data Equipment Readiness
Will Company Be Own ISP? If Not, Find ISP Partner If yes, Prepare to be ISP
Assigning Email Addresses Creating VPNs
Assigning IP Addresses Virus Checking
Network Security Procedures Write RFP for data Routers and Switches Order Equipment
Create Customer terms of Service
Determine Customer Data Usage Policies
Network Security Readiness
Evaluate EDI Requirements Evaluate HIPAA Requirements
Evaluate Other Security Requirements Implement Security Plan
Disaster Recovery Plan
Create Emergency Operations Manual
Long Distance Readiness
Obtain CIC Code
Order Connection to Vendor
Provide Tax Exempt Certificate to CenturyLink Prepare Billing System
Implement Long Distance
Customer Service Readiness
Establish CSR Responsibilities Hire Customer Service Supervisor Hire Customer Service Reps Establish Pre-Order Procedures Coordinate with Sales
Establish Hand Off Process
Determine and Document Work Flow Test Internal Process
Establish Order Activities Test Internal Process
Establish Trouble/Maintenance Activities Determine White Page Directory Procedures Determine Customer Verification Processes Establish Number Porting Processes
Select SMS Interface
Complete Testing with NPAC Installation and Repair Activities
Establish Toll Free Number Trouble Call Handling After Hours Service
Credit and Collections Activities Fraud
Drop Box Locations
Long Distance PIC Activities
Equal Access Notification to Carriers Learn Tariff Requirements
Credit Checks
Delinquent Customer Handling Disconnection Policies
Partial Payment Policies Reconnection Policies BNA Authorization Customer Privacy Policy Red-Flag Policy and Manual
Sales and Marketing Readiness
Pre-sales Campaign
Determine Marketing Budget
Determine Residential Marketing Plan Determine Business Sales Plan
Establish pay and commission structure Hire salespeople
Establish external marketing partner Prepare marketing literature
Build Fiber Network
RFP for Network Engineers Hire Network Engineers
System Walk-Out Engineer System
Determine Construction Units Make Ready needed for Poles?
Contact pole owner Establish process
Issue RFP for Construction Company Hire Construction Company
Determine Warehousing of Materials Order Fiber
Order Construction Materials Obtain Rights-of-Way
Establish Process for Locating Existing Utilities Determine Process for Inspection
Obtain Needed Permits Construct Network Build Huts as Needed Test Network
Customer Site Readiness
Determine Installation Procedures Hire External Installers as Needed
Determine How to Power ONTs Order ONTs
Obtain Minor Materials
Use Spliced or Connectorized Drops? Customer Training material
Processes for Building Buried Drops Processes For Aerial Drops
Safety Training
Install First Customer Drop
Billing Readiness
Prepare OSS-BSS RFP Choose OSS Vendor Purchase OSS System Determine Products & Prices Determine Data Speeds
Determine Customer Payment options Checks
Live payments Cash
Credit Cards Bank Drafts
Payments Taken in Banks and Grocery Stores Determine Bill Format
Determine CABs Billing Processes Determine Billing Cycles
Determine Delinquency Rules Implement OSS
Test Billing
System Integration
Implement Internet Backbone Connection Test Voice, Video and Data with ONTs Test Middleware
Test Provisioning Software Test OSS Integration Test Network Security Test Voice Products Test Data Products
Test Wholesale Video Products
Customer Launch
Select Beta Customers Install Beta Customers Beta Test
Begin marketing Install First Customer