Automatic Provisioning Service

A template should be configured first to simplify the creation of many supported SIP end points

In this example a template will be created for a Polycom IP550 SIP phone

The default tenant is selected

The phone model is selected from the drop down menu of supported end points The “Create Template” checkbox is checked The template is given a name

Click on the “Firmware” tab when these options are configured

The correct firmware stream must be selected

If Polycom firmware version 3.0.4 is applicable to the hardware then choose the “Use new provisioning” option

When all options are configured click on the “Lines” tab

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It is highly advantageous to “Customize number of Lines/Soft Keys” The recommended “Number of Line” is 1

The maximum “Number of Soft Key” for this device is 4

When these options are configured a new “Soft Key” tab will appear in the GUI

Click on the new “Soft Key” tab when finished configuring these options

For each supported key choose an option: “None” leaves the key empty

“Feature” allows to select a pre‐configured Feature Code

“Speed Dial” allows to configure an internal or external speed dial key. If the “Buddy Watch” checkbox is checked, then this enables BLF (Busy Lam p Field) on this key

In this example all three Soft Key keys are configured as feature codes Click on the “Servers” tab when finished configuring these options

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The SIP Proxy address must be configured. The address must be routable on the network. The Outbound Proxy address must be configured. The address must be routable on the

network.

In this example the eth0 address is used. This address will vary per installation and will probably not be the same as in this example.

The IP address can use the optional “IP/DNS Mapping” feature if a FQDN (Fully Qualified Domain Name” is preferred but a DNS A Record must exist on any DNS server(s) to resolve this FQDN. It is advantageous to use a FQDN address so that the SIP phone can communicate with the server either by it’s local or public IP address. This makes the SIP phone very portable.

When these options are configured then click on the “Network” tab

The “Line Label” option can be used to display either the provisioned extension number or name on the idle LCD display of the Polycom IP550

The “Dial Plan” text field can be customized to support “En Bloc” signaling as per the Polycom SoundPoint Admin Guide applicable to the correct firmware release

Click on the “Date and Time” tab when finished configuring these options

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15.7 Automatic Provisioning Service

The default “Date and Time” settings are configured for North American Daylight Savings Time Rules

These settings can be modified as per the Polycom SoundPoint Admin Guide applicable to the correct firmware release

Click on the “User Preferences” tab when finished configuring these options

“User Preferences” can be edited to suit the requirements of the users

The default settings are acceptable so after reviewing this page click on the “Audio/Ring Tone” tab

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15.9 Automatic Provisioning Service

A majority of users prefer to disable “Local UI sound effect”

A majority of users prefer to select Persistent Volume settings

A majority of users prefer to disable Stuttered Dial Tone for Message Waiting Indication. This can be disabled since the Polycom IP550 supports a MWI light

Click on the “Security” tab when finished configuring these options

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15.10 Automatic Provisioning Service

It is advised to uncheck the “Enable Web Server” option to prevent users from logging into their phones and making changes or harvesting configuration settings for malicious intent

When finished configuring these settings click on the “Add” button.

Configuration files are created and most SIP end points including Polycom download their required configuration files with names based on their MAC address To create a SIP end point specific configuration

file for a supported end point click on “Add a new Provisioning System”

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15.12 Automatic Provisioning Service

Choose the correct model number from the “Phone Model” drop down menu

Choose the “polycomip550” template that was just created from the “Phone Template” drop down menu

Fill in the “MAC Address” text box with the MAC address of the device

From the “Key/Line 1” drop down menu select the required Extension from the available list. It is only necessary to add the extension to the Line 1 assignment since the Polycom firmware will allow 8 calls to be handled on this key using the LCD display.

Click on the Micro‐Browser tab when finished configuring this option

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The Micro‐Browser feature for Polycom phones is a feature unique to ScopTEL. This feature pushes phone status and ACD Wallboard Features directly to the idle LCD screen of each supported Polycom SIP end point. Supported devices include the IP450, IP550, IP650, IP670, IP500, IP600, IP601.

To enable this feature check the “Use Internal PBX services (Idle/Main)” checkbox

From the “Extension” drop down menu select the required Extension number to monitor the status of this Extension

When finished configuring these options click on the “Add” button

Polycom phones must have their default boot options changed in order to download provisioning files

The default method is FTP. ScopTEL does not support provisioning via FTP.

From the Polycom Administrative Menu, Network Options edit the Server Menu option to use TFTP or HTTP and reboot the device.

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Add as many COS objects as required, Add as many Extensions and APS files as required, Add as many Incoming Lines and Outgoing Lines as required

More advanced features such as schedules and multiple Music On Hold sources can be added by referring to their supporting documentation

From Configuration > Telephony >General

When all is configured then all changes must be Committed to write them to the live databases. Click the “Commit” button

The Telephony and Zaptel services must be restarted to properly load the required Zaptel/Dahdi settings into memory. To restart those services first navigate to the “General” tab…

The correct order to reset services is: Stop the “Telephony Server”

Restart the  “Analog/Digital Modules (Zaptel/Wanpipe) Service Start the “Telephony Server”