AutoSupport options
You use the AutoSupport options to configure the AutoSupport feature.
The main AutoSupport options are shown in the following table. For more information, see the na_options(1) and the na_autosupport(8) man pages.
AutoSupport option Description
autosupport.cifs.verbose [on|off] Enables and disables inclusion of CIFS session and share information in AutoSupport messages. The default is off.
AutoSupport option Description autosupport.content [complete|
minimal]
Indicates the type of content that AutoSupport messages should contain. The default is complete.
Note: You should keep the setting at complete.
Changing the setting to minimal limits the ability of technical support to respond quickly to problems.
If you change from complete to minimal, any AutoSupport message with complete content not yet sent is cleared from the outgoing message spool and a message to that effect appears on the console.
autosupport.doit [message] Tells the autosupport feature to send an AutoSupport notification immediately.
The message can be a single word or a string enclosed in single quotation marks. The message is included in the subject line of the AutoSupport notification and should be used to explain the reason for the notification.
You can verify that AutoSupport is working by using the “Call Home Check” function, which sends an autosupport.doit message with a subject line containing any variation of the word TEST or TESTING. When such a message is sent to NetApp, the mail handler sends an automated response to the configured recipient addresses, indicating that the test AutoSupport message was received successfully.
autosupport.enable [on|off] Enables and disables AutoSupport notification. The default is on.
autosupport.from sender Defines the user to be designated as the sender of the notification, for example,
The default is "Postmaster@xxx" where xxx is the name of the system.
autosupport.local.nht_data.enable Sends a copy of NetApp Health Trigger (NHT) disk data to the customer "to" list. The default is off.
For this option to work, you also need to specify a mail host with the autosupport.mailhost option and an address with the autosupport.to option.
AutoSupport option Description autosupport.local.performance_data.
enable
Determines whether the weekly performance AutoSupport message is sent to all of the recipients designated by the autosupport.to option or only to technical support. The default is off.
For this option to work, you also need to specify a mail host with the autosupport.mailhost option and an address with the autosupport.to option.
autosupport.mailhost host1[, ..., host5] Defines up to five mail host names. The host names should be entered as a comma-separated list with no spaces in between. The default is "mailhost."
The specified mail hosts will be used to send AutoSupport messages.
autosupport.minimal.subject.id [hostname|systemid]
Defines how the system is identified in the AutoSupport message title if
autosupport.content is minimal. The default is hostname.
autosupport.nht_data.enable Sends a copy of NetApp Health Trigger (NHT) disk drive data to technical support. The default is on.
autosupport.noteto address1[, ..., address5]
Defines the list of recipients for the AutoSupport short note e-mail. The short note e-mail consists only of the subject line of the AutoSupport message, which is easily viewed on a cell phone or other text device.
Up to five e-mail addresses are allowed. Enter the addresses as a comma-separated list with no spaces in between. The default is an empty list to disable short note e-mails.
You can have AutoSupport messages sent to your internal support organization by setting this option (or the autosupport.to option) and having a valid mail host.
autosupport.partner.to address1[,..., address5]
Defines the list of recipients who will receive all AutoSupport e-mail notifications regardless of the severity level.
Up to five e-mail addresses are allowed. Enter the addresses as a comma-separated list with no spaces in between. By default, no list is defined.
This option is not affected by the setting of the autosupport.support.enable option.
AutoSupport option Description
autosupport.performance_data.enable Enables the weekly performance AutoSupport messages to technical support. This option should always be set to on. If you do not want the weekly performance AutoSupport message to be sent to all recipients on the list defined in the
autosupport.to option, disable the
autosupport.local.performance_data.e nable option. The default is on.
autosupport.periodic.tx_window time Specifies the randomized delay window for periodic AutoSupport messages. Values can range from 0 seconds to 240 (4 hours). The default is 60 (1 hour).
Setting the value to 0 disables the randomized delay, which is intended to prevent bottlenecks.
autosupport.retry.count #retries Defines the number of times the storage system will try to resend the AutoSupport notification before giving up, if previous attempts have failed. Retries can be between 5 and 4,294,967,294. The default is 15.
autosupport.retry.interval interval Defines the time to wait before trying to resend a failed AutoSupport notification. The values can end with s, m, or h to indicate seconds, minutes, or hours, respectively. If no units are specified, the value is assumed to be in seconds. Values can range from 30 seconds to 24 hours. The default is 4m (4 minutes).
autosupport.support.enable [on|off] Enables and disables sending AutoSupport notification to technical support. The default is on.
autosupport.support.proxy
[user:pass@]proxyhost.com[:port][/]
Allows you to set an HTTP proxy if necessary. This is useful only if
autosupport.support.transport is set to http or https. The default value for this option is an empty string.
The URL is entered without an http:// or https:// prefix.
Note: The value you use for this option is site-specific; see your IT department for the correct value for your site.
autosupport.support.to Indicates where AutoSupport notifications are sent if autosupport.support.transport is smtp.
This option is read-only and is shown for informational purposes only.
autosupport.support.transport [http|
https|smtp]
Defines the type of delivery for AutoSupport notifications. The default is https.
AutoSupport option Description
autosupport.support.url Indicates where AutoSupport notifications are sent if autosupport.support.transport is http or https. This option is read-only and is shown for informational purposes only.
autosupport.throttle [on|off] Drops additional messages when too many
AutoSupport messages of the same type are sent in too short a time. The default is on.
autosupport.to address1[, ..., address5] Defines the list of recipients for the AutoSupport e-mail notification. Recipients defined in this option receive only critical AutoSupport e-mail notifications;
however, all AutoSupport notifications, regardless of their level of severity, continue to be sent to technical support as displayed by the read-only option autosupport.support.to.
Up to five e-mail addresses are allowed, or the list can be left empty.
Enter the addresses as a comma-separated list with no spaces in between. The default is no list.
The addresses should include your system administrator or administrative group.
You can have AutoSupport messages sent to your internal support organization by setting this option (or the autosupport.noteto option) and having a valid mail host.
Related concepts
AutoSupport troubleshooting tasks on page 176