The behavior in the organization is standard but not very standard and there is some room for flexibility and adjustment plays an important role in coordinating people and activities.
People: The standard working hours for the organization is 9 hours from 9 A.M. to 6 P.M. and a proper time swipe- in and swipe- out is maintained through swipe cards. Also officially there is no provision of flexi hours within the organization. However, in exceptional cases some amount of flexibility is allowed by the line managers and HR so as to accommodate the employees.
Activities: The activities carried out are very standard and has very low level of flexibility. Some of the examples are compensation, recruitment and appraisal systems.
The degree of formalization is not very high in day to day activities and oral communication and written communication when these communications are internal. However, when the interactions are with client all communications are formal to a very large extent. The rules and regulations are to be followed with certain degree of flexibility in working hours and application of leaves.
COMPETENCIES
Core competencies are particular strengths relative to other organizations in the industry which provide the fundamental basis for the provision of added value. It is communication, an
involvement and a deep commitment to working across organizational boundaries.
A core competency can take various forms, including technical/subject matter know-how, a reliable process and/or close relationships with customers and suppliers. It may also include product development or culture, such as employee dedication, best Human Resource
Management (HRM), good market coverage etc.
The most important competency of tcs which help it in gaining competetive advantage is through the use of their TCS innovation labs and co-innovation network,their collaborative r&d and innovation engine that works to successfully exploit and commercialize new ideas,technologies and best practices. TCS Innovation Labs provide environments in which new domain solutions can be developed, incubated, and piloted using the latest technologies in a cost-effective
environment before enterprise-wide deployment. They give TCS customers ‗on-demand‘ access to innovation and creativity with a team comprising of domain experts, business process
analysts, technology specialists, and an R&D team.
Various innovation labs of tcs are as follows
TCS Innovation Lab Convergence-The lab works on Content Management Systems, content delivery systems, convergence engines, networks such as 3G, WiMax, WiMesh, IP Testing for Quality of Service, IMS, OSS/BSS systems, and others.
TCS Innovation Lab, Delhi-focus of this lab is emerging technologies such as Software Architectures, Software as a Service, Natural Language Processing, Text, Data and Process Analytics, Multimedia Applications and Graphics. The lab has developed the TCS Instant Apps Technology, which enables development of situational applications entirely within a browser and by business analysts instead of by developers, and TCS Natural Language Interface Technology, which enables conversational interaction with business applications over email, chat, and SMS
TCS Innovation Lab - Embedded Systems-focuses on multi modal sensing, wireless communication, security, and intelligence. Technologies of focus include medical electronics, WiMAX, and WLan. This lab has developed the Silicon Locket, an ECG-monitoring system for remote cardiac diagnostics and tele-consultation that makes healthcare patient-centric. The Embedded Systems lab has also developed the WiMAX (IEEE 802.16), the next wave of wireless technology to provide an elegant solution for
―last-mile‖ connectivity.
TCS Innovation Lab, Hyderabad: Focuses on computational methods in life sciences, meta-genomics, systems biology, e-security, smart card-based applications, digital media protection, nano-biotechnology, quantitative finance
TCS Innovation Lab - Media and Entertainment-digital media distribution, digital asset management, theatrical distribution systems, contracts and rights management systems, ERP, data warehousing, application maintenance outsourcing etc.
TCS Innovation Lab, Mumbai: Focuses on speech and natural language, wireless systems and wireless applications (BREW Centre of Excellence).
TCS Innovation Lab - Peterborough, England: Focuses on New Wave
Communications for Enterprise (SIP based IMS platform technology, browser based Web 2.0 portal technology), Enterprise Search (Caché database technology), Enterprise 2.0 (Browser based Web 2.0 technologies), Utility Computing (solution based on Cassatt technology), RFID (chips, tags, labels, readers and middleware) etc. This lab has
developed SIP-based communication solution (in collaboration with InnovaLab, Chennai,
India), Web 2.0 and SOA based solutions (in collaboration with iLabs, New Delhi, India), enterprise search solutions, utility computing solutions, and RFID based hosted solutions (in collaboration with RFID Lab, Kolkata, India).
TCS Innovation Lab – TRDDC- focuses on minerals and materials, optimization and mathematical modeling, process modeling and computational fluid dynamics, thermal processing, and virtual manufacturing.
Another important competency of tcs is its Global Network Delivery Model™ which has helped it to gain client satisfaction rating of 89%. It is the engine that allows them to provide reliable, scalable and cost-effective delivery of services and solutions.
The Global Network Delivery Model™ consists of three integrated components:
Global Workforce
Highly effective and scalable talent management: recruiting, staffing, training and retention
Integrated Processes
CMMI Level 5 quality processes
World-class security procedures
Project Management processes and tools (iQMS, etc.)
Multi-Tiered Infrastructure
Multi-continental and interconnected global development center network (local, regional, global model) to allow for better risk management and follow-the-sun coverage
State of the art telecommunications network
Global collaboration tools
Another chief competency of tcs is its solution accelerators. Some examples of how TCS' Solution Accelerators help clients realize tangible benefits:
TCS BaNCS is a comprehensive portfolio of solutions for the financial services industry that provides enterprises with greater operational control, reliable technology support, continuous process improvements and enhanced speed to market.
TCS SOLAR Framework is a service-oriented framework that helps us strategize and deliver Business Intelligence and Performance Management solutions.
TCS Code Generator Framework (TCS MasterCraft) provides an integrated environment along with a product or application development life cycle. With a significant reuse of codes, it speeds up new application development, legacy system integration, and/or the enhancement process.
Human resource is foundation to any successful business. Intellectual power is very important competency of tcs which has contributed marginally in its success. TCS has a team of over 70,000 professionals, representing one of the strongest human resource pools in the world. The company has skills and expertise across the entire spectrum of technologies and industries. Its locally-recruited employees provide an understanding of the business environment .The
company‘s continuous and rigorous training programs enable it to deliver best-in-class services to the customers. This is reflected by the fact that 95 per cent of its business comes from satisfied customers who reward it with repeat business.
TCS is known for its human resource practices in India as well as globally. In the EU, it continues to be the employer of choice and has the lowes tattrition rate of 9.9 per cent.The company laysemphasis on the overall development of its employees and also offers multi-lingual capability training modules.TCS enables its employees to meet their career objectives through rotation across projects, functions and locations globally.It also helps employees in building new skills and competencies, and promotes knowledge sharingand team building.