Adams, C., (2009), Supply Chain: Problems and Solutions, [Online] (Last updated June 1, 2009). Available at:
http://www.aviationtoday.com/am/issue/cover/Supply-Chain-Problems-and- Solutions_32278.html [Accessed: 3 March 2011]
Anon, (2007), Companies chase success in after-sales services, Manufacturing Business Technology. Highlands Ranch: Feb 2007. Vol. 25, Iss. 2; pg. 11
Anon, (2011a)., MoD must end its equipment-buying failures, say MPs, [Online] (Last updated Feb 22, 2011). Available at: http://www.bbc.co.uk/news/uk-politics-12526548
[Accessed 15 April 2011]
Anon, (2011b)., Legacy System Definition, [Online] (Last updated 2011). Available at:
http://www.answers.com/topic/legacy-system [Accessed 15 April 2011]
Beale, J., (2011), RAF Typhoon jets 'grounded owing to spares shortages', [Online] (Last updated April 15 2011). Available at: http://www.bbc.co.uk/news/uk-13081691 [Accessed 15 April 2011]
Boylston-Herndon, J., (2002), Intellectual property, antitrust, and the economics of aftermarkets, Antitrust Bulletin. New York: Summer 2002. Vol. 47, Iss. 2/3; p309. Bozarth, C. C and Handfield, R. B., (2006). Introduction to Operations and supply Chain Management, New Jersey: Pearson Prentice Hall.
Business Wire, (2007), Ontic Signs First License with Goodrich Corporation for Landing Gear Products, [Online] (Last updated Nov 8, 2007). Available at:
http://www.businesswire.com/news/home/20071108006500/en/Ontic-Signs-License- Goodrich-Corporation-Landing-Gear [Accessed 15 April 2011]
Capgemini Consulting and the University of St. Gallen., (2010), The Aftermarket in the
Carswell, D., (2007), More bang for our buck, [Online] (Last updated Nov 9, 2007). Available at: http://www.telegraph.co.uk/comment/3643892/More-bang-for-our- buck.html [Accessed 15 April 2011]
Caterpillar, (2011), CAT® CLASSIC™ PARTS COVERAGE, [Online] (Last updated 2011). Available at: http://www.cat.com/cda/layout?m=48680&x=7 [Accessed 15 April 2011] Childerhouse P & Towill DR., (2004). Reducing uncertainty in European supply chains. Journal of Manufacturing Technology Management, Vol 15 no 7, pp585-598
Christello, t., (2009), Aftermarket Jumpstart, Aftermarket Business, January 2009, Pp14 – 15
Christopher, M & Towill, D. R. (2000)., Supply chain migration from lean and functional to agile and customised, Supply Chain Management: An International Journal, Vol 5, No 4, Pp206 – 213.
Cohen, M. A., Cull, C., Lee, H.L. & Willen, D., (2000), Saturn’s Supply-Chain Innovation: High Value in After-Sales Service, Sloan Management Review, Summer 2000, Pp 93 – 101.
Cohen, M. A., Agrawal, N., & Agrawal, V., (2006), Winning in the Aftermarket, Harvard Business Review, May 2006, Pp129 – 138.
Dinmore, G et al., (2008). In with the old? [Online] (Last updated April 11 2008). Available at: http://www.ft.com/cms/s/0/ed57f8f4-075f-11dd-b41e-0000779fd2ac.html [Accessed 01 November 2008]
Emiliani, M. L., & Stec, D. J., (2004), Aerospace parts suppliers' reaction to online reverse auctions, Supply Chain Management. Bradford: 2004. Vol. 9, Iss. 2; p139
Farris II, M. T., Wittmann, C. M., & Hasty, R., (2005), Aftermarket support and the supply chain: Exemplars and implications from the aerospace industry, International Journal of Physical Distribution & Logistics Management. Bradford: 2005. Vol. 35, Iss. 1; Pp6-19
Field, A. M., (2005), Sun Microsystems Chooses DHL, The Journal of Commerce, August 15, 2005.
Finning, (2011), Cat Classic parts from Finning, [Online] (Last updated 2011). Available at: http://www.finning.co.uk/parts/classic/default.aspx [Accessed 2 April 2011]
Fisher, C., (2007), Researching and Writing a Dissertation: A Guidebook for Business Students, 2nd Edition, Pearson Education UK, FT Prentice Hall.
Fisher, M. C., (1997), What is the right supply chain for your product?, Harvard Business Review, March – April, Pp105-116
Flight Global, 2010, Aviall receives exclusive lifetime contract to distribute Rolls-Royce RB211-524 unique engine spare parts, , [Online] (Last updated 11 May 2010). Available at: http://flightglobal.firstlightera.com/EN/Microsites/1/Aviall/aviall-receives-exclusive- lifetime-contract-to-distribute-rolls-royce-rb211-524-unique-engine-spare-parts
[Accessed 2 Mar 2011]
Flint, P., (2004), We Own the Aftermarket, Air Transport World, vol 41, Number. 3 (March 2004), Pp. 38-40
Ford (2011a), Recommended by Ford Motor Company, [Online] (Last updated 2011). Available at: http://www.fordparts.com/Landing/Motorcraft.aspx [Accessed 2 April 2011] Ford (2011b), Catalog Results / 2010 Ford Focus, [Online] (Last updated 2011). Available at:
http://www.fordparts.com/Commerce/CatalogResults.aspx?y=2010&m=Ford&mo=Focus #&&/wEXAQUHaGlzdG9yeQUEdHJ1ZbeJQwrDnn1brKWLK+LH7viyyDAr [Accessed 2 April 2011]
Fowler, A., (2001), in Johnston, R et al., (2003). Cases in Operations Management. 3rd Edition. Essex: FT Prentice Hall. Pp 300-307
Gray, S., (2008), Military clangers: Equipment disasters of the MoD, [Online] (Last updated June 4, 2011). Available at:
http://www.guardian.co.uk/uk/2008/jun/04/military.defence1[Accessed 15 April 2011]
Gunasekarana, A. et al, (2008), Responsive supply chain: A competitive strategy in a networked economy, Omega: The International Journal of Management Science, Vol 36,549 – 564
Hill, S., (2006), More than an afterthought, Manufacturing Business Technology. Highlands Ranch: Jun 2006. Vol. 24, Iss. 6; pg. 42
Holqvist, Magnus & Pessi, Kalevi, (2006), Agility through scenario development and continuous implementation: a global aftermarket logistics case, European Journal of Information Systems. Basingstoke: Apr 2006. Vol. 15, Iss. 2; pg. 146
Jones, K., (2001), Planning for aftermarket supply chain, MSI, Oak Brook: Oct 2001. Vol. 19, Iss. 10; p: 32,
Lee, H.L. (2002). Aligning supply chain strategies with product uncertainties. California Management Review, Vol 44, No 3, pp105-119.
Lewis, J. C. & Naim, M. M., (1995), Benchmarking of aftermarket supply chains, Production Planning and Control, 1995, Vol 6, No. 3, Pp258 – 269.
McClusky, M., (2004), How Mature is Your Service Operation?, Supply Chain Management Review, July/August 2004, Pp 17 - 18.
McConell, V. P., (2007), Aftermarket: Traversing the Maze: Mx Cost Control, [Online] (Last updated January 1, 2007). Available at:
http://www.aviationtoday.com/am/categories/commercial/Aftermarket-TRAVERSING- THE-MAZE-Mx-COST-CONTROL_7581.html [Accessed: 3 March 2011]
Moore, B., (2006), Shaking the foundation of our supply chain, Aftermarket Business, March 2006, Pp60-61
Norton-Taylor, R., (2011), RAF Typhoon jets draw MPs' flak over £20bn price tag, [Online] (Last updated April 15 2011). Available at:
http://www.guardian.co.uk/uk/2011/apr/15/raf-typhoon-jets-mps-flak
[Accessed 15 April 2011]
Ontic, (2011a), Supporting Your Legacy Into the Future, [Online] (Last updated 2011). Available at: www.ontic.com [Accessed 15 April 2011]
Ontic, (2011b), About Ontic, [Online] (Last updated 2011) Available at:
Ontic, (2011c), Ontic is proud to support these major aerospace OEMs via licensing, [Online] (Last updated 2011) Available at:http://www.ontic.com/about/Our-Licensors [Accessed 15 April 2011]
Perepu, I. & Gupta, V., (2007). Dell’s supply chain management practices, ICFAI case study, 607-021-1
Phelan, A., Griffiths, J. and Fisher, S. (2000), Pushing world-wide aftermarket support of manufactured goods, Managing Service Quality, Vol. 10 No. 3, pp. 170
Pryweller, J., (2001), Toyota revamping aftermarket supply chain, Automotive News; 02/26/2001, Vol. 75 Issue 5918, p26AA.
Quinn, F., (2004), Don’t Forget the Service Supply Chain, Supply Chain Management Review, July/August 2004, P 7.
Rhodes, E., Warren, J.P., & Carter, R., (2006), Supply Chains and Total Product Systems: A Reader, 1st Edition, Blackwell Publishing.
Rolls-Royce (2011c), Parts Distributors, [Online] (Last updated 22 Apr 2011). Available at: http://www.rolls-royce.com/civil/services/helicopter_services/aviall.jsp [Accessed 22 Apr 2011]
Rossetti, Christian L. & Choi, Thomas Y., (2008), Supply Management Under High Goal Incongruence: An Empirical Examination of Disintermediation in the Aerospace Supply Chain, Decision Sciences, Volume 39 Number 3, August 2008.
Rossetti, Christian L. & Choi, Thomas Y., (2005), On the dark side of strategic sourcing: Experiences from the aerospace industry, Academy of Management Executive, 2005, Vol. 19, No. 1
Saturn, (2009), Tahnk you for your interest in Saturn, [Online] (Last updated 2009). Available at: http://www.saturn.com/ [Accessed 15 April 2011]
Schmidt, M., & Aschkenase, S., (2004), The Building Blocks of Service Excellence, Supply Chain Management Review, July/August 2004, Pp 34 - 40.
Silverman, E. (2000), Oxygen breathes life into obsoletes, Electronic Buyers' News, Vol. 1239, p. 104
Slack, N. et al (2001). Operations Management. 3rd Edition. Essex: FT Prentice Hall Tang, C., (2006). Robust strategies for mitigating supply chain disruptions, International Journal of Logistics: Research & Applications. Vol 9, Issue 1, pp33-47.
Tegtmeier, Lee Ann., (2010), Maintaining Position, Aviation Week & Space Technology; 1/25/2010, Vol. 172 Issue 4, p87-90.
Vitasek, K., (2010), The Five Golden Rules to Transforming Outsourcing Partnerships, Supply Chain Europe (www.scemagazine.com) , May/June 2010, ISSN 1742-447, Pp26 – 29.
Watters, J., (2008). Dedicated followers of fashion. Logistics and Transport Focus (The Chartered Institute of Logistics and Transport (UK)) Vol 10 Number 10. Pp 57-58.
Webb, Alysha., (2005), Ford sources aftermarket parts from China, Automotive News; 12/5/2005, Vol. 80 Issue 6179, p20-20
Westrac, (2011), Cat Classic Parts, [Online] (Last updated 2011). Available at:
http://www.westrac.com.au/Parts/Pages/Cat_Classic_Parts.aspx [Accessed 13 Feb 2011] Wheatley, M., (2008), Taking the ‘spare’ out of parts, Automotive LogisTics,
January/February 2008, P28 – 31. , [Online] (Last updated Jan/Feb 2008). Available at:
http://logistics.cat.com/cda/files/953973/7/10-6%20AL%20FORECASTING%20IT.pdf
[Accessed 15 April 2011]
Rolls-Royce Internal Intranet Information (Accessable only within the Company):
Rolls-Royce, (2010a), The PILM Process Map, Available at:
http://www.infocentre.rolls-royce.com/GTServices/PPES/About_PPES/Legacy.htm
Rolls-Royce, (2011a), PPES Intranet Site, Available at: http://www.infocentre.rolls- royce.com/GTServices/PPES/About_PPES/Introduction.htm [Accessed 21 Jan 2011] Rolls-Royce, (2011b), About Gas Turbine Services, Available at:
http://www.infocentre.rolls-
royce.com/GTServices/Services/About_GTServices/About.htm [Accessed 15 Apr 2011] Rolls-Royce, (2011d), PPES Workstreams, Available at: http://www.infocentre.rolls- royce.com/GTServices/PPES/Workstreams/Workstreams.htm#Support%20low%20volum e%20delivery%20improvement%20across%20plc%20supply%20base%20-
%20Andy%20Foulkes%20+%20Andy%20Bass [Accessed 21 Jan 2011]
Rolls-Royce, (2011e), PPES Commodity Ownership, Available at: http://www.infocentre.rolls-royce.com/GTServices/PPES/About_PPES/Supply_image.htm [Accessed 21 Jan 2011]
Rolls-Royce, (2011f), PPES Overview, Available at: http://www.infocentre.rolls- royce.com/GTServices/PPES/default.htm [Accessed 21 Jan 2011]