Bidders scoring at-least the minimum score in the each section as mentioned in the table above and an overall score of 755 marks or more will be declared

technically qualified.

 The Bidder is required to submit the compliance to Annexure A1- Bidder’s Roles and Responsibilities. (Maximum Marks 350) Note:

 Deviations and non-conformance to requirements in the RFP shall be penalized

 Bidder should ensure that they score at-least 300 marks in Annexure A1-Bidder’s Roles and Responsibilities and any critical noncompliance may lead to disqualification

 Unreasonable scope limitations which defeat the purpose of this RFP shall lead to reduction in scores or even possibility of disqualification of the bidder. This will be at the sole discretion of the Bank 2 EMS Tools, helpdesk Tools and application performance management tools

 Compliance to Minimum Technical Specifications of EMS Tools Annexure- A2 (50 marks).

 Compliance to Minimum Technical Specifications of Helpdesk Tools Annexure- A2 (25 marks).

 Compliance to Minimum Technical Specifications of Application Performance Management Tools Annexure- A2 (25 marks)  Past deployments of proposed EMS tool (Helpdesk, Server

Management, Network Management, Storage Management, Database Management ,Backup Management, encompassing at least any 3 of the mentioned modules) and technologies in other banks

 Three or more Scheduled Commercial Bank in India having more than 1000 branches - (25 Marks)

 Two Scheduled Commercial Bank in India having more than 1000 branches – (15 Marks)

 One Scheduled Commercial Bank Banks in India having more than 1000 branches (10 Marks)

 Past deployments of proposed Application Performance Management Tools in other banks

 Three or more Scheduled Commercial Bank in India having more than 1000 branches - (25 Marks)

 Two Scheduled Commercial Bank in India having more than 1000 branches – (15 Marks)

Bidder is required to provide past deployment details in Annexure A10 and also share the relevant supporting document i.e. Relevant

S. No.

Technical Evaluation

Evaluation Approach

credential letters or Purchase Order with the Bank’s confirmation on having executed the PO to satisfaction

Further bank may at its discretion ask for site visit for EMS & APM tools implementation sites. Unsatisfactory feedback in site visits may lead to disqualification or award of less marks.

3 Bidder’s

capability and experience

The bidder’s capability and experience shall be determined on the basis of the information provided by the bidder in the bid document.

Bidder shall be awarded marks for the depth and coverage of experience in public sector or commercial sector banks preferably in India.

 Experience in providing IT infrastructure management services for any CBS (similar to the scope of this RFP) and L1 & L2 Support for Finacle CBS & E-Banking. (Maximum 100 marks)  Three Scheduled Commercial Banks in India having more

than 1000 branches (100 marks)

 Two Scheduled Commercial Banks in India having more than 1000 branches (75 marks)

 One Scheduled Commercial Bank in India having more than 1000 branches (50 marks)

 Experience in manning a minimum FIVE seater helpdesk for IT infrastructure managed services (Maximum 50 marks)

 Three Scheduled Commercial Banks in India having more than 1000 branches (50 marks)

 Two Scheduled Commercial Banks in India having more than 1000 branches (35 marks)

 One Scheduled Commercial Bank in India having more than 1000 branches (20 marks)

 Experience in Database Management and Performance Fine tuning for Finacle (Maximum 50 marks)

 Three Scheduled Commercial Banks in India having more than 1000 branches (50 marks)

 Two Scheduled Commercial Banks in India having more than 1000 branches (35 marks)

 One Scheduled Commercial Bank in India having more than 1000 branches (20 marks)

Bidder is required to provide details in Annexure A10 and also share the relevant supporting document i.e. Relevant credential letters or Purchase Order with the Bank’s confirmation on having executed the PO to satisfaction

4 Proposed Deployment & Quality of man- power

 Experience of the Proposed Program Manager/Service Delivery Manager (100 marks)

 Should have >10 years of experience and should have experience of managing IT Infrastructure managed services (servers, storage, database, networks, backup & restore )engagements in at least three Scheduled Commercial Bank Banks in India having more than 1000 branches (100 marks)  Should have >10 years of experience and should have

S. No.

Technical Evaluation

Evaluation Approach

(servers, storage, database, networks, backup & restore )engagements in at least two Scheduled Commercial Bank Banks in India having more than 1000 branches (75 marks)  Should have >10 years of experience and should have

experience of managing IT Infrastructure managed services (servers, storage, database, networks, backup & restore )engagements in at least one Scheduled Commercial Bank Banks in India having more than 1000 branches (50 marks)  Experience of the Proposed transition manager (75 marks)

 should have experience of transitioning IT Infrastructure managed services (servers, storage, database, networks, backup & restore )engagements in at least three Scheduled Commercial Bank Banks in India having more than 1000 branches (75 marks)

 should have experience of transitioning IT Infrastructure managed services (servers, storage, database, networks, backup & restore )engagements in at least two Scheduled Commercial Bank Banks in India having more than 1000 branches (50 marks)

 should have experience of transitioning IT Infrastructure managed services (servers, storage, database, networks, backup & restore )engagements in at least one Scheduled Commercial Bank Banks in India having more than 1000 branches (25 marks)

 Compliance to Annexure A9- Proposed Resource Profile (75 Marks)

Bidder is required to submit compliance to Annexure A9-Proposed Resource Profile. The bidder should note that non-compliance to the Annexure A9 may lead to disqualification

5 Technical Presentation on Capability and Service

Delivery

 Understanding of OBC business and Operating environment (10 Marks)

 Demonstration of organization capability for the proposed initiative.(15 Marks)

 Service Model demonstration (15 Marks)

 Demonstration of value proposition offered in the bid which shall enable the success of the project. (10 Marks)

9.4 Commercial Bid Evaluation

The commercial bid of only those bidders shall be opened who have been technically qualified on the basis of the technical proposal.

The bidder with the lowest commercial bid based on commercial submitted