1.
Submit your Azure incident online at http://azure.microsoft.com/support.
1. Select Get Support.
2. Select the MSDN Azure subscription from the drop down and verify the additional fields are correct.
3. Click on the check mark next to ‘CREATE TICKET’.
4. Select the problem type and category, the click Continue.
5. Fill out the contact information and click Continue.
6. Provide a description of the problem, then select severity and contact preference. Click Submit.
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• How do I know how much credit I have remaining for the month?
• There’s a ‘credit status’ bar at the top of the management portal (http://manage.windowsazure.com). Click on it to see how much remains and when it will reset. You can also log into the account portal for the same information.
• What happens when I hit the monetary cap for the month?
• Your subscription will be stopped until your subscription anniversary date (the day the monetary credit resets), or until you remove the monetary cap and add a pay instrument.
• Do co-administrators need to be MSDN subscribers?
• The deeply discounted development and test rates that are part of the MSDN benefits require every account owner and co-administrator to be MSDN subscribers.
• My organization has multiple MSDN subscribers. Can their Azure credits be pooled?
• Credit pooling is not available, as the benefit is designed for individual subscriber usage.
• My organization decided to standardize using Organizational accounts for the Azure benefit, however I already set it up using my Microsoft account.
What do I do?
• Contact Microsoft Azure Billing Support at http://www.windowsazure.com/support to have the account changed.
• If the MSDN subscription is deleted (user changed role, left company, etc…) what is Microsoft’s process for removing the VMs that the subscriber had in Azure?
• Organizational account: when a user leaves the company, an admin of the Azure Active Directory can take over those subscriptions (and the contained VMs) and the user can no longer sign-in. More information is available at
http://aka.ms/msdnorgacct.
• Microsoft account: the account admin (the person who set up the benefit) needs to contact Microsoft Azure Billing Support at http://www.windowsazure.com/support and request an account transfer to a different Microsoft account or Organizational account. The account admin needs to agree to the ownership transfer. If the admin no longer has an active email address, then someone within the company must contact Microsoft Azure Billing Support for the transfer.
• Can the MSDN administrator assign Subscriber Downloads without the Azure benefit to the subscriber?
• No, the Azure benefit is tied to enabling Subscriber Downloads.
• Can the MSDN administrator assign the Azure benefit without Subscriber Downloads to the subscriber?
• No, Subscriber Downloads must also be enabled. A current workaround for enabling Azure without providing Subscriber Downloads is to:
• Enable Subscriber Downloads via the VLSC portal.
• Have the user activate their MSDN subscription and immediately activate Azure.
• Upon their confirmation that Azure has been activated, remove Subscriber Downloads access via the VLSC portal.
• Can my MSDN subscribers run Windows client under our Azure EA agreement?
• No, Windows client can only be run in MSDN Azure subscriptions.
• Are there any limitations on what the monthly credit can be used for?
• The monthly credits do not apply to: Visual Studio Online services, 3rd party VMs, support contracts, or Azure Store purchases.
• What happens to the subscriber’s MSDN Azure subscription when they try to run a 3rd party VM?
• If the subscriber removed the spending limit then charges will be incurred on the payment method on file.
• If the subscriber has not removed their spending limit (i.e. it’s set to $0), then the Azure subscription and all services are shut down until the monthly credit resets on the billing anniversary date.
• What’s the process to administer organizational accounts to eligible organizational members?
• The administrator signs up as an organization to a Microsoft cloud service such as Microsoft Azure, Windows Intune or Office 365.
• A cloud based tenant is provisioned automatically in Azure Active Directory to represent the organization.
• Once this tenant has been provisioned, the administrator issues Organizational accounts to each one of its members.
• More information is available at http://azure.microsoft.com/documentation/services/active-directory.
• When should I have my users use the Azure EA subscription or their MSDN Azure subscriptions?
Azure MSDN benefit Azure EA Do not want to enter credit card or set up separate invoicing Monetary subscription if
stay under the credit
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Running a large project and want to charge against the EA
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Want users within the org to try out Azure on a small scale
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Centrally manage utilization, balances, and overages
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Usage reporting
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• Is there a way to restrict what a subscriber deploys to their MSDN Azure subscription?
• No, there is no way to restrict this. We recommend adding a co-administrator to the account if this is an area of concern; they will be able to see what the subscription is being used for.
• Is there a way to restrict the VM’s accessible to subscribers in Azure?
• No, we recommend adding a co-administrator to the account if this is an area of concern; they will be able to see what the subscription is being used for.
• Can an organization pool the payment (for PAYG or monetary credit subscription) into one bill?
• Pooled billing is not available. Each subscriber can set up invoicing, and have a centralized source within their organization pay the invoice. However, the individual subscriber is still liable for the bill if it goes unpaid. More information on invoicing is available here.
• How do I set up invoicing to pay for the costs incurred on MSDN Azure subscriptions?
• You can set up invoicing for each subscriber by following the process outlined on http://azure.microsoft.com/pricing/invoicing.
Note this invoicing is not connected to EA Azure agreements, but is paid separately.
• Can the MSDN admin activate the Azure benefit on behalf of their subscribers? Or activate in bulk?
• No, the Azure benefit must be activated by the individual subscriber. The following steps need to be taken:
• MSDN admin assigns a subscription to user in VLSC. Note: Subscriber Downloads must be enabled to enable the Azure benefit.
• User activates their MSDN subscription.
• Subscriber activates their MSDN benefit. As part of this process, they'll need pass the mobile verification and accept the terms of use.