A vector is entered online using basic screen administration by completing the Call Vector screen. An example the first page of this screen is shown in the following screen example.
Call Vector screen (Page 1 of 3)
change vector 20 Page 1 of 3 CALL VECTOR
Number: 20 Name:_______________________
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? y Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n Prompting? n LAI? n G3V4 Adv Route? n CINFO? n BSR? y Holidays? y 01 _______________
02 _______________
03 _______________
04 _______________
05 _______________
06 _______________
07 _______________
08 _______________
09 _______________
10 _______________
11 _______________
The following procedure summarizes how you can enter a vector online using basic screen administration.
1. Access the Call Vector screen by executing the change vector x command, where x is the number of the vector that you want to access.
Use the change vector command either to change an existing vector or to create a new vector.
If you are not certain of the number or name of a vector, enter the list vector command to view a complete list of all vectors that are administered for your system.
2. Assign a name to the vector by completing the blank next to the Name field.
The vector name can contain up to 27 alphanumeric characters.
Note:
The vector number, which appears next to the Number field, is automatically assigned by the system.
3. In the Multimedia? field, indicate whether the vector should receive early answer treatment for multimedia calls.
Valid values are y or n.
Note:
This only applies if Multimedia Call Handling is enabled.
• If you expect this vector to receive multimedia calls, set this field to y. The call is considered to be answered at the start of vector processing, and billing for the call starts at that time.
• If you do not expect the vector to receive multimedia calls, set this field to n.
4. In the Attendant Vectoring field enter ay if the vector will be used as an attendant vector.
Attendant Vectoring can be used only when enabled on the Customer Options screen.
5. In the Meet-me Conf field enter ay if the vector will be used for the Meet-me Conference feature.
Meet-me Conference can be used only when enabled on the Customer Options screen.
Note:
Both Attendant Vectoring and Meet-me Conference cannot be enabled for a vector at the same time.
6. In theLock field, indicate whether you will allow this vector to be displayed on and edited from a client application such as Visual Vectors.
• If you enter y, the vector is locked and can only be displayed and modified in the switch administration software.
• If you enter n, the vector is not communicated to client software such as Visual Vectors or CMS and may not be displayed and modified from these programs.
• If Attendant Vectoring is enabled, the Lock field defaults toy and cannot be changed.
Note:
Always lock vectors that contain secure information, for example, access codes.
7. Look at the next fields and determine where a y (yes) appears.
These fields indicate the Call Vectoring features and corresponding commands you can use. If an n (no) appears in one of these fields, you cannot use the
corresponding feature.
Note:
The Call Vectoring features are optioned from the Customer Options screen.
Basic You can use the Basic Call Vectoring commands. See Basic Call Vectoring on page 83 for details on using these commands.
EAS Expert Agent Selection is enabled. See Expert Agent Selection for information on how the EAS feature works.
G3V4 Enhanced
You can use the G3V4 Enhanced Vector Routing commands and features. See Feature availability in the Planning an Avaya Aura™ Call Center Implementation document for an explanation of which features are included with G3V4 Enhanced Vector Routing.
ANI/II-Digits You can use the ANI and II-Digits Vector Routing commands. See ANI /II-digits routing and Caller Information Forwarding
(CINFO) on page 155 for details on using these commands. ANI/
II-Digits Routing requires G3V4 Enhanced Vector Routing.
ASAI Routing
You can use the Adjunct Routing command. See Adjunct (ASAI) Routing for details on using this command.
Prompting You can use the Call Prompting commands. See Call Prompting for details on using these commands.
LAI Look-Ahead Interflow is enabled. See Look-Ahead Interflow (LAI) information on how LAI works.
G3V4 Adv Route
You can use the G3V4 Advanced Vector Routing commands. See Advanced Vector Routing - EWT and ASA for details on using these commands.
CINFO You can collect ced and cdpd digits with the collect digits step. See ANI /II-digits routing and Caller Information Forwarding
(CINFO) on page 155 for information on collecting these digits.
Call Vector screen - basic administration
BSR Best Service Routing (BSR) is enabled, and you can use the BSR commands. The available commands vary depending on whether you are using single-site or multi-site BSR. See Best Service Routing (BSR) for information on the application of BSR.
Holidays You can create tables to use for special days, such as holidays and promotional days. See Holiday Vectoring in the Avaya Aura™ Call Center Feature Reference document for information on how to create holiday tables and define holiday vectors.
8. Enter a maximum of 99 vector commands in the blanks next to the step numbers.
See Call Vectoring commands for a complete description of all Call Vectoring commands.
Note:
You need not type every letter of each command that you enter. If you type just the first few letters of a command and press Enter or the Tab key, the system spells out the entire command.
9. Save the vector in the system by pressing Enter.
Result
Note:
After editing a vector, verify that the vector will work as intended. This is particularly important if you deleted a step that was the target of a go-to step.