Yes
No
Call comes to automated jury system from PBX
IVR available?
Greet.vox
SysNotAvail.vox
GoTo Transfer Flow
Chart!
SystemOpts.vox + NonEnglishJuror.vox
<Spanish, then Vietnamese version>:
No response NOTE: Hot Key of 0 to
transfer is NOT available in this system. Callers may only
select 0 to transfer if explicity offered as a menu option.
Main Menu
Go to SR Main Menu Flow Chart!
Default to Speech Recognition 1
-Touchtone
Go to Main Menu Flow Chart!
Caller Entry Flow Chart
IVR System(s)
English Touchtone Voice Files
File Name Message
MainMenuOpts.vox If you are a call-in juror and would like to check whether you need to report, press 1. For information about your specific jury service, press 2. To check the status of a request for postponement, press 3. For general information about jury service and the court system, press 4.
SelectJC.vox For the Central Justice Center, press 1. For the Harbor Justice Center, press 2. For the North Justice Center, press 3. For the West Justice Center, press 4.
Voice Scripts for Main Menu Flow Chart
IVR System(s) From Caller Entry Flow Chart
MainMenuOpts.vox:
Main Menu Flow Chart
IVR System(s)
English Touchtone Voice Files
File Name Message
PNInfo.vox To access your information, you will need to enter your participant number.
This number is the 9-digit bar code number located in the upper left-hand corner of your summons in the Jury Badge area. If you have your
participant number, press 1. If you do not, press zero to speak to a jury clerk.
GetPN.vox Please enter your 9-digit participant number, including any zeros at the beginning of the number.
YouEntered.vox You entered...
Confirm.vox If this is correct, press 1. If not, press 2.
PNNotFnd.vox The participant number you entered was not found on our system.
NotFndOpts.vox To re-enter the participant number, press 1. To speak to a jury clerk, press zero.
NoAccess.vox We’re sorry. We are unable to access court records at this time.
Voice Scripts for Juror Identification Flow Chart
IVR System(s)
IVR System(s)
English Touchtone Voice Files
File Name Message
GetDOB.vox Please enter your 6-digit date of birth. Enter a 2-digit month, 2-digit day, and 2-digit year.
InvalidDOB.vox You must enter a 6-digit date, beginning with the 2-digit month, followed by the 2-digit day and the 2-digit year. For example, January 31, 2004 would be entered "0 1 3 1 0 4".
YouEntered.vox You entered...
Confirm.vox If this is correct, press 1. If not, press 2.
DOBNotMatch.vox The date of birth you entered does not match our records.
DOBOpts.vox To re-enter the date, press 1. To speak to a jury clerk, press zero.
NoAccess.vox We’re sorry. We are unable to access court records at this time.
Voice Scripts for DOB Entry Flow Chart
IVR System(s)
for month, year not in past>?
DOB Entry Flow Chart
IVR System(s)
English Touchtone Voice Files
File Name Message
StatusTransfer.vox Your status cannot be determined from the system. You will need to speak with a jury clerk.
ServStarts.vox Your jury service starts on…
Inthe.vox …in the…
Phoneagain.vox Your service date is in the future. Please telephone again after 5:00PM on your service date as indicated on your summons.
JRInstruct.vox The following jury reporting instructions are effective as of...
InGroup.vox You are in Juror Group Number...
Callin1a.vox You are to call this system again today after…
Callin1b.vox ...for further reporting instructions.
Callin2.vox You are to call this system again this evening after 5:00Pm for further reporting instructions.
Callin3a.vox You are to call this system again on….
At.vox …at…
Callin3b.vox For further reporting instructions.
StatusMenu.vox To repeat this information, press star. For directions to the courthouse and parking information, press 1. To postpone jury service, press 2. To return to the Main Menu, press pound.
Voice Scripts for Juror Status Flow Chart 1
IVR System(s)
Juror Status Flow Chart 1
Yes No - Determine through GUI Group
designation
<callers are not given option for previous menu at this level but can
return to the Main Menu>!
# - Main
Time of day juror called in:
Before Call Back Time
After Close of Business Day
InGroup.vox + <juror group #> + ServStarts.vox + <day of week, month, day, year> + At.vox + <time
- read from GUI for this group> + Inthe.vox + <court name/location>
+ Phoneagain.vox Is
Juror's service date in the future, beyond
current summoned week, month, day, year> +
Inthe.vox + <court
Juror Status Flow Chart 1
IVR System(s)
English Touchtone Voice Files
File Name Message
RecInd.vox Our records indicate that participant number…
ServiceComplete.vox …has completed service.
Served.vox …served…
ServedOpts1.vox To repeat this information, press star. For information about payment, press 1. To obtain a work certification sheet, press 2. To return to the Main Menu, press pound.
NoPay.vox Payment for your service has not yet been processed. You can call back later to check the status of payment. To speak with a payroll clerk, press zero. To return to the main menu, press pound.
Paydate1.vox Payment for your jury service has been processed on…
Paydate2.vox You should receive the check within 10 days of the date it was processed.
ServedOpts2.vox To repeat the payment information, press star. To obtain a work certification sheet, press 1. To return to the Main Menu, press pound.
ServedOpts3.vox To repeat the payment information, press star. To hear the address where the check was mailed, press 1. To obtain a work certification sheet, press 2. To return to the Main Menu, press pound.
PmtMailedTo.vox The payment was mailed to...
NotRequired.vox Your disqualification has been accepted. This will be in effect for only 12 months unless otherwise noted on your record.
Excused.vox Your request to be excused from jury service has been granted. This will be in effect for 12 months.
RepeatOpt.vox To repeat this information, press star. To return to the Main Menu, press pound.
Paymentwaived.vox Payment for your service has been completed. A check was not issued to you either because service was for one day only and no fees or mileage are payable for the first day of service, or because you waived your payment.
Voice Scripts for Juror Status Flow Chart 2
IVR System(s)
Juror Status Flow Chart 2
No Yes
From Juror Status Flow Chart 1 when the Juror Indicator Status is
"Juror", "Disqualified", or "Excused"
Juror Status Flow Chart 2
IVR System(s)
English Touchtone Voice Files
File Name Message
ExcusedDenied.vox Your request to be excused from service has been denied.
DisqualifiedDenied.vox Your request to be disqualified from service has been denied.
TransferredDenied.vox Your request to be transferred has been denied.
Transferred.vox Your request to be transferred has been granted. You have been transferred to ...
Undeliverable.vox Your summons was returned to the Post Office as undeliverable.
FTA.vox You have failed to appear for your scheduled service date. You must speak with a jury clerk.
ServStarts.vox Your jury service starts on…
Inthe.vox …in the…
Phoneagain.vox Your service date is in the future. Please telephone again after 5:00PM on your service date as indicated on your summons.
JRInstruct.vox The following jury reporting instructions are effective as of...
InGroup.vox You are in Juror Group Number...
Callin1a.vox You are to call this system again today after…
Callin1b.vox ...for further reporting instructions.
Callin2.vox You are to call this system again this evening after 5:00Pm for further reporting instructions.
Callin3a.vox You are to call this system again on….
At.vox …at…
Callin3b.vox For further reporting instructions.
StatusMenu.vox To repeat this information, press star. For directions to the courthouse and parking information, press 1. To postpone jury service, press 2. To return to the Main Menu, press pound.
Voice Scripts for Juror Status Flow Chart 3
IVR System(s)
Juror Status Flow Chart 3
Yes No
From Juror Status Flow Chart 1 when the Juror Indicator Status is "Excused
Denied", "Disqualified Denied", date in the future, beyond
current summoned week?
ServStarts.vox + <day of week, month, day, year> +
Inthe.vox + <court - Determine through GUI Group
designation
Time of day juror called in:
InGroup.vox + <juror group #> + ServStarts.vox + <day of week, month, day, year> + At.vox + <time
- read from GUI for this group> + Inthe.vox + <court name/location>
<callers are not given option for previous menu at this level but can
return to the Main Menu>!
2
Juror Status Flow Chart 3
IVR System(s)
English Touchtone Voice Files
File Name Message
WCSOpts.vox To have a copy of the Work Certification Sheet mailed to the address on the jury summons, press 1. To return to the Main Menu, press pound.
UnableProcess.vox We’re sorry. We are unable to process your request at this time.
WCSMailed.vox A copy of the Work Certification Sheet will be mailed to the address on the jury summons.
Voice Scripts for Work Certification Sheet Flow Chart
IVR System(s)
Yes
No
Yes
No
From Juror Status Flow Chart2; caller requested Work Certification Sheet
Has caller entered DOB <password>
this call?
GoTo DOB Entry Flow Chart!
WCSOpts.vox:
1 - Mail sheet to juror's address
TelePath tries to print WCS for mailing to the address on
the jury summons
Print successful? WCSMailed.vox
Write Juror ID, Juror Name, and Juror Address to IVR
database for inclusion in Work Certification Report UnableProcess.vox
GoTo Transfer Flow Chart; transfer to
Payroll Clerk!
# - Main Menu
GoTo Main Menu on Main Menu Flow
Chart!
Work Certification Sheet Flow Chart Work Certification Sheet Flow Chart
IVR System(s)
English Touchtone Voice Files
File Name Message
NotEligPost.vox You are not eligible for a postponement of service because you have reached the maximum number of postponements allowed within your service period.
RepeatTxOpt.vox To repeat this information, press star. To transfer to a jury clerk, press zero. To return to the Main Menu, press pound.
NoPostponeIVR.vox A postponement of your service cannot be processed using this
system. You must speak with a jury clerk to request a postponement.
Voice Scripts for Request Postponement Flow Chart 1
IVR System(s)
Request Postponement Flow Chart 1
No
Determine date range for IVR postponement for this caller using today's date and juror's
original summoned date range is 7/1/ of current year
thru <orig summoned date + 12 mos>
Valid IVR postponement range is 10/1 of current year thru <orig summoned
date + 12 mos>
Valid IVR postponement range is 1/1 of next year thru <orig summoned
date + 12 mos>
10/1 - 12/31
Valid IVR postponement range is 4/1 of next year thru <orig summoned
date + 12 mos>
Is IVR postponement range valid for this juror <i.e., end date of the range is after the start
date of the range and includes at least 1 business
From Juror Status Flow Charts 2 or 3. Caller has requested to
postpone service
Request Postponement Flow Chart 1
IVR System(s)
English Touchtone Voice Files
File Name Message
Instruct_1.vox You are currently summoned to serve as a juror for...
Instruct_2.vox commencing ...
Instruct_3.vox If this date is inconvenient for you, you may postpone your service.
Please have a calendar and pen or pencil available. You will be asked to select a new date. You may postpone your jury service to any business day from ...
To.vox ...to...
GetPostDate.vox Enter the 2-digit month, 2-digit day, and 2-digit year of the date you wish to report for service.
InvalidDate.vox That date is not a valid date.
InvalidReq.vox That date is not a valid reporting date for your service.
InvalidReqOpts.vox To listen to the limitations on reporting dates again, press 1. To re-enter the date, press 2.
YouEntered.vox You entered...
Confirm.vox If this is correct, press 1. If not, press 2.
YourReq.vox Your request to postpone your service until…
Recorded1.vox ...has been recorded. You will receive a new summons in the mail one month prior to your new report date.
RepeatOpt.vox To repeat this information, press star. To return to the Main Menu, press pound.
MaxDeferrals.vox The date you selected already has the maximum number of deferrals allowed. Please enter another date.
UnableProcess.vox We’re sorry. We are unable to process your request at this time.
Voice Scripts for Request Postponement Flow Chart 2
IVR System(s)
Request Postponement Flow Chart 2
Yes
Instruct_1.vox + <court juror is summoned to> + Instruct_2.vox +
<current report date> + Instruct_3.vox + <first date of valid IVR postponement range; month, day, year> To.vox +
<last day of valid IVR postponement range; month, day, year>
Update host with new service report date. NOTE: If date = same
date already requested by <max # -- GUI configurable> of jurors in this same group, update to host
will be unsuccessful. been met for the day
selected? Flow Chart 1, or from DOB
Entry Flow Chart
Request Postponement Flow Chart 2
IVR System(s)
English Touchtone Voice Files
File Name Message
PostponeGranted.vox Your request to postpone your jury service was granted. Your new reporting date is...
PostponeDenied.vox Your request to postpone your jury service was denied. You must report as scheduled on ...
NoPostponeRequest.vox We have no record of a postponement request for your jury service. You are scheduled to report on...
PostStatusOpts.vox To repeat this information, press star. For information about your specific jury service, press 2. To return to the Main Menu, press pound.
Voice Scripts for Postponement Status Flow Chart
IVR System(s)