10.1. This clerical classification structure replaces the pre-existing structure contained within the Health and Allied Services – Public Sector – Victoria Consolidated Award 1998.
10.2. Employees will be translated to the new classification structure pursuant to clause 24 of this Agreement.
10.3. CLERICAL WORKER GRADE C 10.4. Description
10.4.1 Positions at Grade C level are regarded as experienced clerical staff working within a well defined work environment.
10.4.2 Employees at this level are expected to input and extract data, provide information and occasionally produce reports. They will be required to balance the operation of a number of clerical systems.
10.4.3 Grade C positions have a level of discretion, depending upon the individual employee’s experience and confidence, but any discretion is regulated by system protocols.
10.5. Work Level Standard
10.5.1 Grade C positions use clerical systems, administrative data, health service information and systems to undertake a number of mostly standard procedures, which are supported by protocols.
10.5.2 Positions at this level require mostly standard dealings with clinical staff and thoughtful direct dealings with the public and/or sensitive phone contact with the public. These dealings are likely to occur in a ward-based setting that may have some similarities to the work in an emergency setting, but without the significant time and service pressures.
10.5.3 Grade C positions are routinely required to operate one predominant data system, but may also utilise a small number of other support systems for particular information.
10.5.4 System content is factual, involving standard and predictable transactions. Care must be taken at all times to minimise errors.
10.5.5 Grade C positions can work individually within a mixed team or in a team of employees with similar skills. At all times they are accountable for their unique tasks. When working within mixed teams they are expected to work cooperatively with others. Within work teams doing similar work, employees may rotate through a variety of tasks, as determined by managers, to provide varied work and achieve work area outcomes.
10.5.6 Employees at this level may be asked, from time to time, to provide induction training for other like employees.
10.5.7 Work outcomes for Grade C positions are either checked by a supervisor or, if a sole operator, are audited by a work system.
10.5.8 Communication within the work area focuses on well established, but a limited range of routinely required information.
10.5.9 Grade C positions require a good understanding of hospital systems.
Employees at this level are expected to understand hospital procedures, information requirements and protocols so they can be communicated confidently and supportively to members of the public.
10.6. CLERICAL WORKER GRADE B 10.7. Description
10.7.1 Positions at Grade B level are regarded as experienced clerical staff working in more complex work environments or circumstances.
10.7.2 In addition to the provision of information, the input and extraction of data and production of reports, employees at this level may be required to manage a number of more complex information systems, balance their operation and provide routine data support to their team or manager.
10.7.3 Grade B positions set their own work schedule, within limits.
Employees at this level are expected to be responsive to circumstances and regularly modify work priorities to meet their own and team needs.
10.8. Work Level Standard
10.8.1 Grade B level positions are responsible for using a range of data, information processes and systems, which are all supported by protocols.
10.8.2 While systems used by positions at this level are standardised, the tasks are mostly performed under significant time and service pressures. Employees usually work directly with time sensitive clinical staff and anxious members of the public, as would be experienced in an emergency department setting.
10.8.3 Grade B positions are also those responsible for operating a number of more complex systems, and/or complex data integration between standard systems.
10.8.4 System content is predominantly factual. Reliance is placed on the data quality by those outside the work area and data errors bring risks to the reputation or standards expected of the wider work area.
10.8.5 Employee working in Grade C positions, but who are routinely required by management to provide on the job training, or routinely mentor like employees who are learning a Grade C role, may be classified as Grade B.
10.8.6 Grade B positions are expected to perform within formal or informal protocols under general supervision.
10.8.7 Employees at this level usually work in a specialist role or under emergency department patient or clinical pressure. They are expected to adapt their activities to suit the clinical or environmental circumstances they face.
10.8.8 Communication within the work area is similar to Grade C, with the added requirement of coping with a more complex set of systems and/or a more pressurised work environment and/or more anxious members of the public. The pressurised work environment and/or more anxious members of the public will most likely be found in an emergency or triage setting, rather than a ward-based setting.
10.8.9 Grade B positions are required to focus on gaining public confidence, to simultaneously obtain information required by the hospital, while providing reassurance to members of the public.
10.9. CLERICAL WORKER GRADE A 10.10. Description
10.10.1 Positions at Grade A level are the most complex clerical roles, providing high level knowledge, delivering unique team or specialist outcomes at a level equivalent to lower level administrative roles.
10.10.2 Employees at this level may be content specialists in a particular clerical function, or provide broad personalised secretarial support to a senior manager or clinical specialist.
10.10.3 Grade A clerical positions plan their own work schedule, within limits, and adapt their schedule to the needs of the work area or manager.
Employees at this level are required to exercise individual judgement.
10.11. Work Level Standard
10.11.1 Grade A level positions operate information, administrative and/or technical systems that require more judgement to track and manage.
10.11.2 Data content and transactions at this level are varied and complex.
Protocols exist, but judgement is required in the selection of the appropriate action.
10.11.3 At this level, integration with other systems is standard and frequent.
Interpretation is required, with the assessments made by employees having an impact on decision making by others.
10.11.4 Employees at this level are relied upon by others to provide factual, reliable and responsive information relevant to the work of others and the team, with errors directly impacting the work area’s reputation and performance.
10.11.5 Grade A positions are integral to the efficient operation of a more complex mixed skill team, or the performance of a senior manager or clinical specialist.
10.11.6 Employees at this level are expected to provide higher level and unique support and/or training, leadership or mentoring for other like staff. Employees may undertake supervision of other clerical workers, including allocating work and/or the rostering of staff.
10.11.7 Specialists in the work area use the information provided by Grade A positions in making decisions. So employees at this level exercise autonomy and discretion, selecting from broadly defined options.
10.11.8 Grade A positions require influencing skills to ensure that the information is effectively communicated within the work area, to the manager or clinical specialist and to the public in order to maximise work area performance and public confidence.
11. DENTAL NURSE STRUCTURE