Click the OK button to delete the selected contact or group

1

Open the Avaya IP Softphone Contacts window by performing one of the following steps:

 Click the Contacts button in the Avaya IP Softphone Call Bar window.

 Right-click on the Avaya IP Softphone icon in the system tray and select Contacts.

The Avaya IP Softphone Contacts window appears. If the Contact Directory window appears, select View>IM View to view the Avaya IP Softphone Contacts window.

2

Perform one of the following steps:

 Right-click on the contact or group you want to delete, and then select Delete.

 Select the contact or group you want to delete, and then select Contacts>Delete.

A dialog box appears, prompting you to confirm the action.

3 Click the OK button to delete the selected contact or group.

Sorting contacts in the Avaya IP Softphone Contacts window

You can set the order in which contacts are sorted (displayed) within each group in the Avaya IP Softphone Contacts window. Your choices are:

 all contacts from A to Z

 all online contacts from A to Z and then all offline contacts from A to Z

 only the online contacts from A to Z

 all contacts from Z to A

 all online contacts from Z to A and then all offline contacts from Z to A

 only the online contacts from Z to A

To sort contacts in the Avaya IP Softphone Contacts window:

1

Open the Avaya IP Softphone Contacts window by performing one of the following steps:

 Click the Contacts button in the Avaya IP Softphone Call Bar window.

 Right-click on the Avaya IP Softphone icon in the system tray and select Contacts.

The Avaya IP Softphone Contacts window appears. If the Contact Directory window appears, select View>IM View to view the Avaya IP Softphone Contacts window.

2

Click the Sort button.

The list of sorting options appears.

3

Select the sorting option you want to use.

Tracking a contact

To track a user from the Avaya IP Softphone Contacts window:

1

Open the Avaya IP Softphone Contacts window by performing one of the following steps:

 Click the Contacts button in the Avaya IP Softphone Call Bar window.

 Right-click on the Avaya IP Softphone icon in the system tray and select Contacts.

The Avaya IP Softphone Contacts window appears. If the Contact Directory window appears, select View>IM View to view the Avaya IP Softphone Contacts window.

2

Perform one of the following steps:

 Right-click on the contact you want to track, and then select Track.

 Select the contact you want to track, and then select Contacts>Track.

A "check mark" indicates that the contact is being tracked.

Blocking a contact

To block a user from tracking your Instant Messaging status:

1

Open the Avaya IP Softphone Contacts window by performing one of the following steps:

 Click the Contacts button in the Avaya IP Softphone Call Bar window.

 Right-click on the Avaya IP Softphone icon in the system tray and select Contacts.

The Avaya IP Softphone Contacts window appears. If the Contact Directory window appears, select View>IM View to view the Avaya IP Softphone Contacts window.

2

Perform one of the following steps:

 Right-click on the contact you want to block, and then select Block.

 Select the contact you want to block, and then select Contacts>Block.

A "check mark" indicates that the contact is being blocked.

Changing your Instant Messaging status from the Avaya IP Softphone Contacts window

To select the status that you want to be displayed to other Instant Messaging user:

1

Open the Avaya IP Softphone Contacts window by performing one of the following steps:

 Click the Contacts button in the Avaya IP Softphone Call Bar window.

 Right-click on the Avaya IP Softphone icon in the system tray and select Contacts.

The Avaya IP Softphone Contacts window appears. If the Contact Directory window appears, select View>IM View to view the Avaya IP Softphone Contacts window.

2

Perform one of the following steps:

 Click .

 Select File>My Presence.

A menu appears displaying the Instant Messaging status options.

Making a call from the Avaya IP Softphone Contacts window To make a call from the Avaya IP Softphone Contacts window:

1

Open the Avaya IP Softphone Contacts window by performing one of the following steps:

 Click the Contacts button in the Avaya IP Softphone Call Bar window.

 Right-click on the Avaya IP Softphone icon in the system tray and select Contacts.

The Avaya IP Softphone Contacts window appears. If the Contact Directory window appears, select View>IM View to view the Avaya IP Softphone Contacts window.

2

Perform one of the following steps:

 Right-click on the contact you want to call, and then select Dial Number.

 Select the contact you want to call, and then select Contacts>Dial Number or click .

If the name in the directory entry has only one telephone number, that telephone number is dialed.

If the name in the directory entry has more than one telephone number, a popup menu with a list of numbers appears. Select the appropriate number from the popup menu. The telephone number is dialed.

Sending an Instant Message from the Avaya IP Softphone Contacts window

To send an instant message from the Avaya IP Softphone Contacts window:

1

Open the Avaya IP Softphone Contacts window by performing one of the following steps:

 Click the Contacts button in the Avaya IP Softphone Call Bar window.

 Right-click on the Avaya IP Softphone icon in the system tray and select Contacts.

The Avaya IP Softphone Contacts window appears. If the Contact Directory window appears, select View>IM View to view the Avaya IP Softphone Contacts window.

2

Perform one of the following steps:

 Right-click on the contact to which you want to send an instant message, and then select Send Instant Message.

 Select the contact to which you want to send an instant message, and then select Contacts>Send Instant Message.

 Select the contact to which you want to send an instant message, and then click .

The Instant Message Session window appears. The Instant Messaging address of the user you want to contact is displayed in the title bar of the window.

3

In the bottom text box, enter your message. Use the Font button to change the font.

Use the Emoticon button to insert emotion icons.