Note: If Dual Control is enabled, the reset login will be in a pending status waiting to be approved or denied.
The user will be challenged at their next login to provide a One-time Passcode and add extra security (enroll their computer). Once the user provides the One-time Passcode, he or she is presented with the request to change his or her password.
Gate City Bank | Administration 29 Unlock a User
If a user enters three invalid logins, the system will lock out that user, preventing him or her from logging in. If this should happen, the Company Administrator or a User Administrator will need to use the Unlock User button on the
Add/Change/Remove Users page. Clicking this button resets the invalid login count back to zero and thereby allows the user to log in. Unlocking the user does not change any of the login credentials, so you may need to reset the password as well.
Note: An invalid entry of a One-time Passcode will also count toward the invalid login count.
Approve User Updates
The Approve User Updates option allows approvers to approve or deny new user profiles, updated user profiles, deleted user profiles, or profiles that have their login credentials reset. A Deny Message must be entered when a user profile is denied.
Select Administration from the main menu and then select Approve User Updates from the Manage Users group. The Approve User Updates screen displays.
Note: If Dual Control feature is disabled for your company, this option will not be on the Administration drop down menu.
Submitters will have display only access of all user profile changes they
submitted. Approvers will have display only access of all changes submitted for their own user profiles.
Gate City Bank | Administration 30
Control Description
New User Profiles This section contains all new user profiles waiting to be approved or denied.
Updated User Profiles This section contains all updated user profiles waiting to be approved or denied.
Deleted User Profiles This section contains all deleted user profiles waiting to be approved or denied.
Reset Login Credentials This section contains all profiles to have their MFA credentials reset waiting to be approved or denied.
Denied User Profiles This section contains all previously denied user profiles. The information is retained for a maximum of 10 days only.
Approved User Profiles This section contains all previously approved user profiles. The information is retained for a maximum of 10 days only.
User Profile Details This section contains the details of the new user profile or the changes to an existing user profile.
Gate City Bank | Administration 31
(magnifying glass) The information displayed on this screen will vary if you are presented with a new user add or an update to an existing user.
Clicking on the Details magnifying glass icon displays the User Profile Details screen. A red circle with a line through it indicates that the user does not have the service or it has been removed. A green check mark indicates that the user has been permitted to the service.
New User Profile:
Gate City Bank | Administration 32 Updated User Profile:
View User Activity Reporting
The User Activity Reporting service lets you select information from available transaction logs to download for purposes of importing the information into another application or to display the information on the screen. Common query selections can be saved for later reuse.
IMPORTANT NOTE: If the number of returned records for a query exceeds 200, the first 200 records will be displayed followed by a message recommending that you download the file to your computer. You must download the file in order to access all results returned.
To display the User Activity Reporting screen, select Administration from the main menu and then select View User Activity Reporting from the Manage Users group. The User Activity Reporting screen displays.
This screen has four distinct sections: Saved Reports, Date Selection, Query Selection and Presentation Selection.
Gate City Bank | Administration 33 Saved Reports
You can greatly streamline the process of producing frequently used queries by defining a report query and saving it to use at a later date. The saved information includes a report title and the values specified in the Date, Query, and
Presentation Selection sections.
All saved reports appear in the Saved Reports drop-down list in the top left-hand area of the screen.
Date Selection
The date range for a query can be based either on a particular transaction log (one week) or on a range of dates that spans one or more log files. Usually, the current transaction log and the logs from the prior four weeks are available for query.
Gate City Bank | Administration 34 The current week log refers to transactions occurring from midnight on the most recent Monday to 11:59 p.m. the following Sunday. For example, a "current week" log would run from midnight on 10 Sep 2012 through 11:59 p.m. on 16 Sep 2012.
Date information is displayed in the Date Selection section. There are two ways to set the date range for a report; you can either choose a single existing log for the data source, or you can specify a range of dates and the system will pull data from all appropriate log files.
Search by Log File
Choose a log file from the Search by Log File drop-down list.
Search by Range of Dates
Enter a start date (or select a date from the calendar pop-up) in the From field and an end date in the To field. These dates can span multiple log file periods.
Note: You may specify only dates that fall within the range shown as available files within the Search by Log File drop-down list.
Query Selection
You can specify that all activities should be reported or you can narrow the scope of the report using two levels of query: use the First Query fields to refine the search; use the Second Query fields for more complex reports. Within each level of query, there are four selection criteria: transaction type, field to search, field value, and a logical operator to tie the fields together. All query-related fields are displayed in the Query Selection area in the middle of the screen.
IMPORTANT NOTE: If the number of returned records for a query exceeds 200, the first 200 records will be displayed followed by a message recommending that you download the file to your computer. You must download the file in order to access all results returned.
Report All Activity
Check the All Activities box. No further query setup is required.
Set Up a One-Field Query
To set up a one-field query, you need to fill in some of the input fields in the First Query section.
1. Choose a transaction type from the Transaction Type drop down list. All